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TeamSupport
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support solution for B2B SaaS
Table of Contents
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TeamSupport - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
TeamSupport overview
What is TeamSupport?
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
Who uses TeamSupport?
By industry, TeamSupport reviewers are most commonly professionals in computer software (25%). The most frequent use case for TeamSupport cited by reviewers is customer support (46% of reviewers).
What do users say about TeamSupport pricing?
Some reviewers feel that TeamSupport offers reasonable pricing and appreciate its cost-saving integrations. They find it affordable for small businesses and consider it a valuable investment, though some users say the per-user cost is high and the licensing model inflexible.
Starting price
per month
Pros & Cons
Responsiveness
Organization
Simplicity
Latency
Stability
Reloading
TeamSupport’s user interface
TeamSupport pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about TeamSupport?
Users say TeamSupport improves customer support by streamlining ticket management, enabling collaboration, and providing strong issue tracking and reporting capabilities. They appreciate its customizable workflows, integrations, and communication tools, which help teams respond quickly and keep customer interactions organized. Most find the email management and chat features useful for staying connected with clients and colleagues.
Reviewers indicate the software is generally easy to use, with a user-friendly interface, but some mention occasional bugs, slow performance, and limitations in reporting and customization. They feel that system speed and intuitive navigation could be improved, and note minor frustrations with notifications and chat functionality.
Select to learn more
Who uses TeamSupport?
Based on 847 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
TeamSupport's key features
Most critical features, based on insights from TeamSupport users:
All TeamSupport features
Features rating:
TeamSupport awards
TeamSupport alternatives
TeamSupport
Starting from
29
/user
Per month
Zendesk Suite
Starting from
39
Per month
Zoho Desk
Starting from
20
Per month
LiveChat
Starting from
24
Per month
TeamSupport pricing
Pricing plans
Pricing details:
Scale
No pricing info
Features included:
- Support for Multiple Brands/Product Lines
- Insights: Advanced Reporting and Customizable Dashboards
- Sandbox
- Asset and Inventory Management
- Advanced Automation
- Insights - AI-Based Data Visualization & BI Tool
User opinions about TeamSupport price and value
Value for money rating:
Of 27 reviews that provide robust commentary on TeamSupport's price and value, 70% mention it in a positive light.
Some reviewers feel that TeamSupport offers reasonable pricing for its functionality and appreciate its cost reduction capabilities through integration with other tools. They find it affordable, especially for small businesses, and consider it a valuable investment that pays for itself. Some users report that the 30-day trial period positively impacts their revenue, while others wish for more flexible pricing plans. However, some users say the cost per user is high and find the licensing model inflexible. They indicate that additional security features require extra payment and express concerns about unexpected rate increases.
, and
To see what individual users think of TeamSupport's cost and value, check out the review excerpts below.
Jessica H.
Business Application Specialist
Crystle H.
TeamSupport integrations (46)
Integrations rated by users
We looked at 847 user reviews to identify which products are mentioned as TeamSupport integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
TeamSupport customer support
What do users say about TeamSupport customer support?
Customer support rating:
We analyzed 167 verified user reviews to identify positive and negative aspects of TeamSupport customer support.
Widespread user sentiment highlights TeamSupport's responsive and knowledgeable support team, available 24/7 for assistance.
A number of users appreciate the fast response times and thorough follow-ups when issues or questions arise.
Multiple users note the team's willingness to accommodate enhancement requests and tailor solutions to unique business needs.
A fair number of reviewers value the proactive communication, including immediate updates during outages and helpful onboarding support.
Support options
Training options
To see what individual users say about TeamSupport's customer support, check out the review snippets below.
“They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload. ”
Jeff W.
Owner
“TeamSupport's customer support is better than any other application we have utilized in our company. When we face an issue or have a question, we are sure to get an immediate response, and their open-minded team is always taking suggestions on improvements and changes to functionality into consideration for future releases and upgrades.”
Jessica H.
“Their support team are fast and thorough in their responses and really take the time to truly understand our individual needs as a company and help us be successful with supporting our own customers. ”
Bob W.
TeamSupport FAQs
TeamSupport has the following pricing plans:
Starting from: $45.00/month
Pricing model: Subscription
Q. What are the benefits of using TeamSupport?
- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)
Q. Who are the typical users of TeamSupport?
TeamSupport has the following typical customers:
Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does TeamSupport support?
TeamSupport supports the following languages:
English
Q. Does TeamSupport support mobile devices?
TeamSupport supports the following devices:
Android, iPad, iPhone
Q. Does TeamSupport offer an API?
Yes, TeamSupport has an API available for use.
Q. What other apps does TeamSupport integrate with?
TeamSupport integrates with the following applications:
Microsoft Visual Studio, HubSpot Marketing Hub, Web.com, Drupal, Microsoft Outlook, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, RingCentral Video, Zapier, Oracle CRM On Demand, Gmail, Oracle Service, RingEX, Microsoft Teams, Customer Thermometer, WordPress, Beanstalk, Nicereply, Twitter/X, RingCentral Engage Digital, Salesforce Sales Cloud, Squarespace, Slack, Microsoft 365, Azure DevOps Server, Weebly, RingCentral Engage Voice, Meta for Business, ServiceNow, Highrise, SurveyMonkey, Google Calendar, Mailchimp, Zoho Analytics, Joomla, Google Maps, HubSpot CRM, GoDaddy Website Builder
Q. What level of support does TeamSupport offer?
TeamSupport offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
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