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Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
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Lime Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Lime Connect overview
Based on 647 verified user reviews
What is Lime Connect?
Reviews for Userlike come from a wide variety of industries, including computer software (6% of reviewers), retail (6%), and internet (6%). The most frequent use case for Userlike cited by reviewers is live chat (64% of reviewers).
What do users say about Lime Connect pricing?
Most reviewers indicate that Userlike offers good value for money, especially for small businesses, and they appreciate the free version and trial options. Some users report that advanced features are limited and pricing increases with more team members.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Client Support
Pricing
Chat
Message Notification
Dashboard
Lime Connect’s user interface
Lime Connect pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.5
Customer support
4.6
Reviews sentiment
What do users say about Lime Connect?
Reviews for Userlike come from a wide variety of industries, including computer software (6% of reviewers), retail (6%), and internet (6%). The most frequent use case for Userlike cited by reviewers is live chat (64% of reviewers).
Select to learn more
Who uses Lime Connect?
Based on 647 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Lime Connect's key features
Most critical features, based on insights from Lime Connect users:
All Lime Connect features
Features rating:
Lime Connect alternatives
Lime Connect
Starting from
100
Per month
Slack
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
LiveChat
Starting from
No pricing info
Lime Connect pricing
Pricing plans
Pricing details:
Flex
No pricing info
Features included:
- Add-Ons
- Advanced Routing
- Analytics
- Channel Access
- Chatbot
- Feedback Options
- Full API Access
- Image and Video Support
- Live Translation
- Messenger Customization
- Multi-Language Support
- Screen Sharing
- Unlimited Contacts
- Unlimited Conversations
- Unlimited Website Implementations
- Video Calls
- Website Messenger
- Whatsapp Channel
- White Label
- Customisable Widgets
User opinions about Lime Connect price and value
Value for money rating:
Of 80 reviews that provide robust commentary on Lime Connect's price and value, 68% mention it in a positive light.
Most reviewers indicate that Userlike offers good value for money, especially for small businesses and startups, due to its free subscription model and trial options that allow users to test the product before committing. They appreciate that the free version includes enough features to get started and that installation and setup are quick and straightforward. Users think the pricing plans are competitive and affordable compared to similar tools, and they find the feature set generous for the price, particularly at entry-level tiers. Some reviewers feel that the ability to add multiple users under one account at a reasonable cost is a benefit, and they like having a free version or trial to evaluate the software.
However, some users report that the free and trial versions are limited in features and duration, making it difficult to fully assess the product or access advanced functionalities like analytics or customization. Some reviewers find the pricing high compared to competitors, especially for accessing professional features or white-label options, and they feel that the cost increases significantly with more team members. A few users say that more flexibility in licensing and payment methods would improve value for money.
, and
To see what individual users think of Lime Connect's cost and value, check out the review excerpts below.
Ruben R.
Emprendedor
Raquel V.
Sales Account Manager
Lime Connect integrations (42)
Top integrations
Lime Connect customer support
What do users say about Lime Connect customer support?
Customer support rating:
We analyzed 82 verified user reviews to identify positive and negative aspects of Lime Connect customer support.
A large number of users highlight Userlike's customer support as fast, friendly, and highly competent.
Widely noted by reviewers, support staff are quick to resolve issues and provide immediate assistance when needed.
Common user feedback praises the ease of contacting support via chat or phone, with prompt and helpful responses.
A significant portion of users appreciate that support is available for setup, troubleshooting, and ongoing questions.
Support options
Training options
To see what individual users say about Lime Connect's customer support, check out the review snippets below.
“Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years. While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program.”
Oscar T.
Engineer
“Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs.”
Bukola S.
Data scientist
“good and fast customer service, its always possible to ask questions via chat and get fast answers. ”
Victoria F.
Marketing
Lime Connect FAQs
Lime Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What is Lime Connect used for?
Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. With Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. All messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app. Additional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.
Q. What are the benefits of using Lime Connect?
- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI agents that can handle customer requests and entire processes autonomously.
- Integrate Lime Connect with your tech stack, such as Lime CRM, Pipedrive, Salesforce and more
Q. What languages does Lime Connect support?
Lime Connect supports the following languages:
Bulgarian, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish
Q. Does Lime Connect offer an API?
Yes, Lime Connect has an API available for use.
Q. What level of support does Lime Connect offer?
Lime Connect offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support
