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Capacity
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Artificial Intelligence-based knowledge management solution
Table of Contents
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Capacity - 2026 Pricing, Features, Reviews & Alternatives
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Capacity overview
What is Capacity?
Capacity is an artificial intelligence (AI) and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. The platform comes with a drag-and-drop interface, which assists users with organizing information using folders, dialogues, and custom sharing rules.
Capacity allows enterprises to manage database access permissions for team members, website visitors, departments, and positions. Key features include natural language processing, instant responses, secure document storage, dashboards, and customizable content. The platform includes an AI-enabled knowledge base, which lets users store information related to applications, documents, procedures, and manuals in a centralized repository for future reference. The system also uses machine-learning technology to detect duplicate answers across the database and sends verification alerts to administrators.
Capacity includes search capabilities, which let users browse knowledge bases, FAQs, and manuals using custom keywords. Plus, it supports integration with various third-party systems such as Zendesk, Jira, ServiceNow, Bullhorn, Google Maps, Salesforce, Microsoft Outlook, and more.
Starting price
per year
Alternatives
with better value for money
Capacity’s user interface
Capacity reviews
Overall rating
4.5
/5
14
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.14/10
5
4
3
2
1
9
3
2
0
0
Brett H.
Director, Linguistics Program
Sherea D.
Executive Director
Brooke S.
Learning Strategist
Kirsten K.
Staffing Manager
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
Who uses Capacity?
Based on 14 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Capacity's key features
Most critical features, based on insights from Capacity users:
All Capacity features
Features rating:
Capacity alternatives
Capacity
Starting from
25000
Per year
Freshservice
Starting from
29
Per month
Salesforce Service Cloud
Starting from
25
Per month
InvGate Service Management
Starting from
17
Per year
Capacity pricing
Value for money rating:
Starting from
25000
Per year
User opinions about Capacity price and value
Value for money rating:
To see what individual users think of Capacity's price and value, check out the review snippets below.
Brett H.
Director, Linguistics Program
Sherea D.
Executive Director
Capacity integrations (29)
Top integrations
Capacity support options
Typical customers
Platforms supported
Support options
Training options
Capacity FAQs
Capacity has the following pricing plans:
Starting from: $25000.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Capacity?
Capacity has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Capacity support?
Capacity supports the following languages:
English
Q. Does Capacity offer an API?
Yes, Capacity has an API available for use.
Q. What other apps does Capacity integrate with?
Capacity integrates with the following applications:
Kit, HubSpot Marketing Hub, Procore, Microsoft Outlook, Jira, Bullhorn ATS & CRM, ZoomInfo Sales, Breeze, UKG Pro, Gmail, OneDrive, TriNet HR Plus, Google Drive, Box, Freshdesk, Marketo Sales Connect, Cornerstone, Microsoft 365, Paylocity, Unanet CRM by Cosential, ServiceNow, Google Calendar, Twilio, Surefire CRM, Google Maps, Zendesk Suite
Q. What level of support does Capacity offer?
Capacity offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support