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Lucidchart Logo

Visual diagramming tool for team collaboration

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Table of Contents

Lucidchart - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Lucidchart overview

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Based on 2249 verified user reviews

What is Lucidchart?

Lucidchart is a flowchart tool with key features that include diagramming, drag-and-drop functionality, data import/export, process modeling and designing, data visualization, collaboration tools, and more.

Who uses Lucidchart?

By industry, Lucidchart reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for Lucidchart is creating flowcharts (60% of reviewers).

What do users say about Lucidchart pricing?

Reviewers appreciate the functional free version for small projects and flexible subscription options, and they find paid plans valuable for advanced features. However, some users say the free version is restrictive, and some reviewers feel the subscription model is costly and inflexible.

What are the most popular integrations for Lucidchart?

The Lucidchart integrations most frequently cited by reviewers are: Google Drive (a cloud storage product rated 4.8 out of 5 for its integration with Lucidchart), Confluence (a knowledge management product, 4.5), and Jira (an IT project management product, 4.2).

Starting price

9flat rate /
per month
view pricing plans
try for free

Pros & Cons

Diagrams

Team Collaboration

Collaboration

Charts

Customization Options

Frustrating connector handling

Lucidchart’s user interface

Ease of use rating:

Lucidchart pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(24)
3-4(841)
5(1,384)

What do users say about Lucidchart?

Lucidchart is a flowchart tool with key features that include diagramming, drag-and-drop functionality, data import/export, process modeling and designing, data visualization, collaboration tools, and more.

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Who uses Lucidchart?

Based on 2,249 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer Software
Financial Services
Banking
Others

Use cases

Flowchart
Diagram
Workflow Management
Org Chart
Business Process Management

Lucidchart's key features

GetApp's analysis of 244 verified user reviews collected between July 2021 and September 2024 identifies Lucidchart's most critical features and summarizes user sentiment about those features.

Diagramming

Reviewers appreciate Lucidchart's robust diagramming capabilities. They report that the platform offers an extensive library of shapes and symbols, making it easy to create various diagrams like flowcharts, UML diagrams, and ER diagrams. Users find the interface intuitive and user-friendly, allowing for quick and professional-quality diagram creation. They highlight the real-time collaboration capability, which enhances teamwork and feedback. Reviewers also mention the advanced formatting tools and seamless integration with other workflow tools, which improve productivity and communication. Of the 92 Lucidchart users who gave detailed accounts of their use of Diagramming, 99% rated this feature as important or highly important.


Drag & drop

Users find the drag-and-drop capability of Lucidchart highly convenient and efficient. They report that it simplifies the process of arranging and resizing diagram elements, making it accessible for all skill levels. Reviewers appreciate the fluidity and responsiveness of this capability, noting that it saves time and enhances productivity. They also highlight the ability to drag images and other elements from their desktop directly into the canvas, which streamlines the diagram creation process. Of the 102 Lucidchart users who gave detailed accounts of their use of Drag & Drop, 93% rated this feature as important or highly important.


Graphical workflow editor

Reviewers indicate that Lucidchart's graphical workflow editor is highly effective and user-friendly. They appreciate the standardized shapes and symbols available for creating detailed workflow diagrams. Users find the editor intuitive, allowing for easy editing and real-time updates. They highlight the ability to expand the canvas and the seamless integration with AI capabilities, which enhance clarity and precision. Reviewers also mention the editor's clean and crisp interface, which simplifies the process of building and optimizing workflows. Of the 34 Lucidchart users who gave detailed accounts of their use of Graphical Workflow Editor, 91% rated this feature as important or highly important.


Data import/export

Users report that Lucidchart's data import/export capabilities are extremely valuable. They appreciate the ability to import data from various sources like Excel, Google Sheets, and Visio, and export diagrams in multiple formats such as PDF, PNG, and SVG. Reviewers find this capability important for sharing and collaborating on diagrams with stakeholders. They highlight the seamless integration with other platforms and the flexibility in exporting diagrams for presentations and documentation. Of the 63 Lucidchart users who gave detailed accounts of their use of Data Import/Export, 90% rated this feature as important or highly important.


Process modeling & designing

Reviewers highlight Lucidchart's process modeling and designing capabilities as impressive and user-friendly. They appreciate the extensive library of shapes and templates, which facilitate the creation of detailed process models. Users find the drag-and-drop functionality intuitive, allowing for quick adjustments and customizations. They report that the collaborative tools enhance teamwork and feedback, making it easier to optimize workflows. Reviewers also mention the ability to map out complex processes and visualize them clearly. Of the 58 Lucidchart users who gave detailed accounts of their use of Process Modeling & Designing, 88% rated this feature as important or highly important.


Collaboration tools

Reviewers find Lucidchart's collaboration tools highly effective and essential for teamwork. They appreciate the real-time collaboration capability, which allows multiple users to work on the same diagram simultaneously. Users report that the platform supports integrations with tools like MS Teams, enhancing collaborative efforts. They highlight the ability to share documents, post comments, and track changes, which improves communication and productivity. Reviewers also mention the version control capability, ensuring everyone works on the latest diagram version. Of the 87 Lucidchart users who gave detailed accounts of their use of Collaboration Tools, 79% rated this feature as important or highly important.


All Lucidchart features

Features rating:

Access controls/permissions
Alerts/Notifications
API
Auto update
Brainstorming
Business process automation
Charting
Chat/Messaging
Commenting/Notes
Communication management
Component library
Customizable templates
Customization
Data linking
Data visualization
Design management
Design templates
Desktop interface
Document embedding
Document management
Document storage
Drag & drop editor
Employee photos
Feedback management
File management
File sharing
Flowchart
Forms automation
Freehand sketch
Gantt/Timeline view
Graphical data presentation
Image library
Interactive elements
Mind maps
Mobile interface
Mockup creation
Multi-Language
Network diagram
Organizational charting
Org chart creation
Presentation tools
Process change tracking
Project management
Project planning
Project workflow
Publishing/Sharing
Real-Time data
Real-Time updates
Rules-Based workflow
Screen capture
Search/Filter
Single sign on
SSL security
Strategic planning
Team management
Template management
Templates
Third-Party integrations
UI prototyping
Version control
Whiteboard
Widgets
Wiki
Wireframe creation
Workflow configuration
Workflow management

Lucidchart alternatives

Lucidchart logo
visit website

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Lucidchart pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

Features included:

  • 100 Professional Templates
  • Basic Collaboration
  • Basic Integrations
  • Security
  • Offline Mode
  • Comments
  • Link Preview
  • Automatic Email Sharing
  • Basic Visual Activities
  • Universal canvas
  • Presentation Mode

Individual

9

Per month

Features included:

  • 1000+ Professional Templates
  • Basic Collaboration
  • Basic Integrations
  • Security
  • 1 GB Storage
  • Premium templates
  • Premium Visual Activities
  • Unlimited Objects Limit
  • Asana Integration

Team

10

/user

Per month

Features included:

  • Advanced Collaboration
  • Advanced Integrations
  • Basic Easy Admin Controls
  • Security
  • Minimum 3 Users
  • JIRA Integration

Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Advanced Data and Automation
  • Advanced Integrations
  • Basic Easy Admin Controls
  • Security
  • SSO
  • Link Expiration
  • Data Refresh Daily
  • Overlay
  • Zapier integration

User opinions about Lucidchart price and value

Value for money rating:

To see what individual users think of Lucidchart's price and value, check out the review snippets below.

“working with a group on a shared canvas during project sprints feels completely seamless , it handles multiple cursors , live edits and comment threads ,making it highly reliable daily driver for group work.”
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Abdennour B.

Final Year Computer Science Engineering Student

“conditional formating with ai : using natural language to say for ex: "highlight all nodes with a latency over 50 ms in red " works efficiently and save you a lot of time by automating dull tasks that takes time especially in huge projects.”
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Abdennour B.

Final Year Computer Science Engineering Student

Lucidchart integrations (51)

Integrations rated by users

We looked at 2,249 user reviews to identify which products are mentioned as Lucidchart integrations and how users feel about them.

Integration rating: 4.6 (30)

Integration rating: 4.8 (29)

Jira logo
Jira

Integration rating: 4.3 (20)

Integration rating: 4.4 (17)

Used to create and share leases, agreements, and property documents with tenants and vendors in real time.

FP

Felice P.

CEO

Slack logo
Slack

Integration rating: 4.7 (17)

We use this to tag people and notify them of tasks.

AF

Amadna F.

Head of Quality

Integration rating: 4.9 (14)

Lucidchart customer support

What do users say about Lucidchart customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Lucidchart customer support.

A fair number of users find Lucidchart's customer support team responsive, professional, and quick to resolve issues.

Multiple users appreciate that support staff are available and provide timely assistance via email or account managers.

A subset of reviewers report difficulty reaching support, slow response times, and limited contact options like no chat or phone.

Certain users mention that customer service sometimes struggles to understand issues or lacks knowledge of multiple support channels.

Support options

Email/help desk
Chat
Knowledge base
Faqs/forum
Phone support

Training options

Webinars
Videos
Documentation
Live online
In person

To see what individual users say about Lucidchart's customer support, check out the review snippets below.

“The customer support offered by Lucidchart is exceptional, always ready to assist and provide timely solutions to any queries or issues.”

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Joseph M.

Senior Engineer

“The support team has also been incredibly helpful and quick to respond to any queries I have had.”

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Emmanuella A.

Sonographer

“Receiving support was a little difficult as I had to explain user issues in great detail for them to even understand what problem I was having.”

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Griffin G.

HR Director

Lucidchart FAQs

Q. What is Lucidchart used for?

Lucidchart is a cloud-based diagramming platform that enables professional teams to create and collaborate on a wide range of diagrams and visual representations of complex information. It supports flowcharts, organizational charts, network diagrams, wireframes and process documentation for engineering, project management, product design, IT and operational frameworks. The software promotes alignment across distributed teams by providing a shared environment for ideation and execution. The platform offers an extensive library of prebuilt templates and customizable shapes that can be arranged through an intuitive drag and drop interface. Real time collaboration features allow multiple contributors to edit diagrams simultaneously, with integrated commenting and feedback channels to facilitate clear communication. Advanced data linking connects diagrams to live data sources for dynamic visualization, while version control preserves diagram history and enables restoration of earlier iterations. Native AI powered functionality generates polished diagrams from text prompts to streamline creation workflows. Lucidchart includes presentation mode and flexible export options in common image and document formats. Security features enable fine-grained permission settings and administrative controls to safeguard sensitive information, and custom branding options ensure diagrams reflect organizational standards. The platform integrates with popular productivity and collaboration tools such as Google Workspace, Microsoft Office, Slack, Jira and Confluence, and supports custom integrations through its API for seamless data exchange with proprietary systems. Accessible via any modern web browser without installation requirements, Lucidchart extends its reach through mobile applications for iOS and Android devices. Its scalable architecture accommodates individual users, small teams and large enterprises, providing consistent functionality across diverse use cases and technical environments.

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