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Lucidchart Logo

Intelligent diagramming for teams that build and document

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Table of Contents

Lucidchart - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: November 2026

Lucidchart overview

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Based on 2269 verified user reviews

What is Lucidchart?

By industry, Lucidchart reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for Lucidchart cited by reviewers is creating flowcharts (62% of reviewers).

What are the most popular integrations for Lucidchart?

The Lucidchart integrations most frequently cited by reviewers are: Google Drive (a cloud storage product rated 4.8 out of 5 for its integration with Lucidchart), Confluence (a knowledge management product, 4.5), and Jira (an IT project management product, 4.2).

Starting price

9flat rate /
per month
view pricing plans
try for free

Pros & Cons

Diagrams

Flowcharts

Collaboration

Performance and Speed

Charts

Pricing

Lucidchart’s user interface

Ease of use rating:

Lucidchart review summaries overview

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(25)
3-4(847)
5(1,397)

What do users say about Lucidchart?

Reviewers indicate Lucidchart is highly valued for creating a wide range of diagrams, flowcharts, and charts, with many praising its extensive template library, customization options, and real-time collaboration features. They find it easy to share and co-edit documents, appreciate its web-based access, and say it integrates well with other tools, making it suitable for both individual and team projects. Most feel the interface is intuitive after a short learning curve, and they highlight the time-saving benefits of templates and drag-and-drop functionality.

Some report frustrations with the limitations of the free version, including restricted document counts and locked features, and mention that pricing can be high for small teams or occasional users. They note occasional interface clutter, a lack of offline access, and a desire for more advanced customization or templates, but overall feel Lucidchart simplifies complex visual work and enhances collaboration.

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Who uses Lucidchart?

Based on 2,269 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software
Information Technology and Services
Accounting
Human Resources
Others

Use cases

Flowchart
Diagram
Workflow Management
Org Chart
Business Process Management

Lucidchart's key features

GetApp's analysis of 244 verified user reviews collected between July 2021 and September 2024 identifies Lucidchart's most critical features and summarizes user sentiment about those features.

Diagramming

Reviewers appreciate Lucidchart's robust diagramming capabilities. They report that the platform offers an extensive library of shapes and symbols, making it easy to create various diagrams like flowcharts, UML diagrams, and ER diagrams. Users find the interface intuitive and user-friendly, allowing for quick and professional-quality diagram creation. They highlight the real-time collaboration capability, which enhances teamwork and feedback. Reviewers also mention the advanced formatting tools and seamless integration with other workflow tools, which improve productivity and communication. Of the 92 Lucidchart users who gave detailed accounts of their use of Diagramming, 99% rated this feature as important or highly important.


Drag & drop

Users find the drag-and-drop capability of Lucidchart highly convenient and efficient. They report that it simplifies the process of arranging and resizing diagram elements, making it accessible for all skill levels. Reviewers appreciate the fluidity and responsiveness of this capability, noting that it saves time and enhances productivity. They also highlight the ability to drag images and other elements from their desktop directly into the canvas, which streamlines the diagram creation process. Of the 102 Lucidchart users who gave detailed accounts of their use of Drag & Drop, 93% rated this feature as important or highly important.


Graphical workflow editor

Reviewers indicate that Lucidchart's graphical workflow editor is highly effective and user-friendly. They appreciate the standardized shapes and symbols available for creating detailed workflow diagrams. Users find the editor intuitive, allowing for easy editing and real-time updates. They highlight the ability to expand the canvas and the seamless integration with AI capabilities, which enhance clarity and precision. Reviewers also mention the editor's clean and crisp interface, which simplifies the process of building and optimizing workflows. Of the 34 Lucidchart users who gave detailed accounts of their use of Graphical Workflow Editor, 91% rated this feature as important or highly important.


Data import/export

Users report that Lucidchart's data import/export capabilities are extremely valuable. They appreciate the ability to import data from various sources like Excel, Google Sheets, and Visio, and export diagrams in multiple formats such as PDF, PNG, and SVG. Reviewers find this capability important for sharing and collaborating on diagrams with stakeholders. They highlight the seamless integration with other platforms and the flexibility in exporting diagrams for presentations and documentation. Of the 63 Lucidchart users who gave detailed accounts of their use of Data Import/Export, 90% rated this feature as important or highly important.


Process modeling & designing

Reviewers highlight Lucidchart's process modeling and designing capabilities as impressive and user-friendly. They appreciate the extensive library of shapes and templates, which facilitate the creation of detailed process models. Users find the drag-and-drop functionality intuitive, allowing for quick adjustments and customizations. They report that the collaborative tools enhance teamwork and feedback, making it easier to optimize workflows. Reviewers also mention the ability to map out complex processes and visualize them clearly. Of the 58 Lucidchart users who gave detailed accounts of their use of Process Modeling & Designing, 88% rated this feature as important or highly important.


Collaboration tools

Reviewers find Lucidchart's collaboration tools highly effective and essential for teamwork. They appreciate the real-time collaboration capability, which allows multiple users to work on the same diagram simultaneously. Users report that the platform supports integrations with tools like MS Teams, enhancing collaborative efforts. They highlight the ability to share documents, post comments, and track changes, which improves communication and productivity. Reviewers also mention the version control capability, ensuring everyone works on the latest diagram version. Of the 87 Lucidchart users who gave detailed accounts of their use of Collaboration Tools, 79% rated this feature as important or highly important.


All Lucidchart features

Features rating:

Access controls/permissions
Accessibility
Activity tracking
AI copilot
AI text generation
AI text summarization
Alerts/Notifications
Annotations
API
Auto update
Brainstorming
Charting
Collaboration software integration
Commenting/Notes
Component library
Cross-system integration
Customizable fields
Customizable templates
Customization
Customize
Data linking
Data visualization
Design management
Design templates
Desktop interface
Details
Document embedding
Document management
Document storage
Drag & drop editor
Employee photos
Exporting capabilities
File management
File sharing
Flowchart
Freehand sketch
Gantt/Timeline view
Generative ai
Graphical data presentation
Image library
Importing abilities
Interactive elements
Mind maps
Mobile access
Mobile interface
Mockup creation
Multi-Language
Multiple projects
Multiple user accounts
Natural language interaction
Network diagram
Offline access
Organizational charting
Org chart creation
Presentation tools
Preview functionality
Process analysis
Process builder
Process change tracking
Process design
Process overview
Process repository
Project planning
Publishing/Sharing
Real-Time data
Real-Time notifications
Real-Time updates
Restructure
Role-Based permissions
Single sign on
SSL security
Strategic planning
Task management
Team management
Template management
Templates
Third-Party integrations
UI prototyping
Update
Upload
User management
Version control
Visual workflow management
Widgets
Wireframe creation

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Lucidchart pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

Features included:

  • 3 editable documents
  • 75 shapes per document
  • 100 templates
  • Lucid AI
  • Basic Visual Activities
  • Basic data linking
  • Commenting
  • Email and link sharing
  • Presentation mode
  • Basic integrations
  • Offline mode

Individual

9

Per month

Features included:

  • Unlimited editable documents
  • Unlimited objects per document
  • Premium templates
  • Lucid AI
  • Premium Visual Activities
  • Premium shape libraries
  • Visio import and export
  • Diagram as code
  • 1 GB of storage
  • Ticket support
  • Basic data linking
  • Commenting
  • Email and link sharing
  • Presentation mode
  • Basic integrations
  • Offline mode

Team

10

/user

Per month

Features included:

  • Advanced collaboration
  • Revision history
  • Jira integration
  • Microsoft 365 integration
  • Confluence integration
  • Custom templates
  • Advanced integrations
  • Basic admin controls
  • Password-protected publishing
  • Compare two documents
  • Visual Activities advanced controls
  • LeanIX integration
  • Ardoq integration
  • 1 GB of storage per user
  • Unlimited editable documents
  • Unlimited objects per document
  • Premium templates
  • Lucid AI
  • Premium Visual Activities
  • Premium shape libraries
  • Visio import and export
  • Diagram as code
  • Ticket support
  • Basic data linking
  • Commenting
  • Email and link sharing
  • Presentation mode
  • Offline mode

Enterprise

Contact Sales

Features included:

  • Includes Lucidspark
  • SSO
  • Security
  • Advanced data and automation
  • Team hubs
  • Enforceable sharing restrictions
  • Link Expiration
  • Link expiration
  • Salesforce integration
  • Enterprise templates
  • Team folders
  • Customizable document status
  • Universal canvas
  • Core implementation and onboarding
  • Overlay
  • Zapier integration
  • Process Capture
  • 10 GB of storage per user
  • Advanced Collaboration
  • Advanced collaboration
  • Revision history
  • JIRA integration
  • Jira integration
  • Microsoft 365 integration
  • Confluence integration
  • Custom templates
  • Advanced integrations
  • Basic Easy Admin Controls
  • Basic admin controls
  • Password-protected publishing
  • Compare two documents
  • Visual Activities advanced controls
  • LeanIX integration
  • Ardoq integration
  • Unlimited editable documents
  • Unlimited objects per document
  • Premium templates
  • Lucid AI
  • Premium Visual Activities
  • Premium shape libraries
  • Visio import and export
  • Diagram as code
  • Ticket support
  • Basic data linking
  • Commenting
  • Email and link sharing
  • Presentation mode
  • Offline mode

User opinions about Lucidchart price and value

Value for money rating:

To see what individual users think of Lucidchart's price and value, check out the review snippets below.

“Another feature we rely is the ability to connect diagrams with live Excel and Google sheet data, ensuring our network documentations and project dashboards always reflect the latest information.”
SM

Stephen M.

Managing Director

“As a Customer Success Manager, I was constantly trying to explain multi-step workflows including account onboarding, escalation paths, resolution timelines to stakeholders who didn't always have the same context I did.”
Verified reviewer profile picture

Prashast S.

Customer Success

Lucidchart integrations (50)

Integrations rated by users

We looked at 2,269 user reviews to identify which products are mentioned as Lucidchart integrations and how users feel about them.

Integration rating: 4.6 (30)

“Embedding Splunk dashboard panels and search snippets into Confluence postmortems speeds up root-cause documentation across engineering.”

RD

Rowan D.

Software Engineer

Jira logo
Jira

Integration rating: 4.3 (20)

“Integrating Okta with Jira enables SAML single sign-on across the Atlassian cloud, letting engineers access sprint backlogs with unified credentials.”

RD

Rowan D.

Software Engineer

Slack logo
Slack

Integration rating: 4.7 (17)

“Streamlines everything and makes it easy to get things done”

“The newest integration have not used a ton yet”

CS

Chris S.

General Manager

1/2

Integration rating: 4.9 (15)

“We were able to integrate all of our google workspace into Claromentis as we were a google organization. We have since switched to Microsoft and have had no issues integrating that as well.”

JC

Julie C.

Compliance and Organizational Development Manager

Lucidchart customer support

What do users say about Lucidchart customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Lucidchart customer support.

A fair number of users find Lucidchart's customer support responsive, helpful, and quick to resolve issues.

Multiple users mention that support staff are professional, readily available, and provide timely assistance.

A subset of reviewers report difficulties contacting support, slow response times, and limited help for free-tier users.

Support options

Email/help desk
Knowledge base
Faqs/forum

Training options

Webinars
Videos
Documentation
Live online

To see what individual users say about Lucidchart's customer support, check out the review snippets below.

“The customer support offered by Lucidchart is exceptional, always ready to assist and provide timely solutions to any queries or issues.”

Verified reviewer profile picture

Joseph M.

Senior Engineer

“The support team has also been incredibly helpful and quick to respond to any queries I have had.”

Verified reviewer profile picture

Emmanuella A.

Sonographer

“Receiving support was a little difficult as I had to explain user issues in great detail for them to even understand what problem I was having.”

Verified reviewer profile picture

Griffin G.

HR Director

Lucidchart FAQs

Q. Who are the typical users of Lucidchart?

Lucidchart has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

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Q. What is Lucidchart used for?

Lucidchart gives teams a fast, visual way to document how work gets done, and keeps that documentation accurate as things change. Who uses it Engineering teams map software architecture, data flows, and system designs during sprint planning. IT and DevOps teams design infrastructure, document network topology, and diagram ticketing processes. Product and UX teams plan releases, build wireframes, and document user flows. Project managers lay out timelines and workflows. Operations, HR, and finance teams standardize processes and build org charts from live data. Sales and marketing teams map accounts, campaigns, and RevOps systems. How it works Start from 1,000+ templates, import an existing Visio, draw.io, Gliffy, OmniGraffle, or BPMN file, or describe what you need and let Lucid AI draft the diagram from a prompt, a document, or an image. Refine it together in real time: comments and @mentions keep feedback attached to the work, revision history with versioning tracks who changed what, and presentation mode lets you walk stakeholders through the result without leaving the canvas. Diagrams that stay current Link shapes to data in Google Sheets, Excel, CSV files, Salesforce, or BambooHR so org charts, process maps, and account maps reflect reality. On Enterprise plans, data refreshes automatically and conditional formatting highlights what needs attention. Lucidchart also builds diagrams for you from data, including org charts, ERDs, UML sequence diagrams, and process diagrams. Works where your team already works Lucidchart connects to Microsoft 365 (Teams, Word, Excel, PowerPoint, SharePoint, Copilot), Google Workspace (Docs, Sheets, Slides, Drive, Gmail), Jira, Confluence, Slack, Notion, Figma, Asana, and 100+ other tools. The Lucid MCP server connects your documents to AI assistants such as Claude, ChatGPT, and Cursor, so you can find, create, and edit diagrams from the tools you’re already in. Plans that scale with you A free plan covers individuals who want to try diagramming. Individual adds unlimited documents, premium shapes and templates, and Visio import and export. Team adds revision history, custom templates, and Jira and Confluence integrations. Enterprise adds SAML and SCIM, team hubs, usage reporting, live data linking, and dedicated onboarding, with Process Accelerator, Cloud Accelerator, and Enterprise Shield available as add-ons. Lucidchart pairs with Lucidspark, Lucid’s virtual whiteboard, so teams can move from brainstorming to documentation on one platform.


Q. What level of support does Lucidchart offer?

Lucidchart offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum

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