Engagement Cloud Pricing Plan & Cost Guide

Engagement Cloud

Omnichannel customer engagement platform.

4.26/5 (161 reviews)

Engagement Cloud Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Contact for specific pricing data

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Pricing model: Subscription

Engagement Cloud Pricing Reviews

Pros
  • Dotmailer features are very competitive and their pricing model is better than those in the competitive landscape.mark l.Read the full review
  • Really easy to use, templates and image friendly, good customer and technical support. Has good automation options and multiple folder capability for prospect and customers mail outs.nigel B.Read the full review
  • We really enjoyed the ease of setting up campaigns after we learned how to. It's been a very useful tool in expanding our reach.Verified ReviewerRead the full review
Cons
  • We had many billing errors with them. Decided to just cancel after contract was up.Verified ReviewerRead the full review
  • I can whole heartedly say that without this platform my marketing team would be lost.Sean D.Read the full review
  • I have not had any issues with it so can't really say anything negative.Stacey H.Read the full review
93%
recommended this to a friend or a colleague

25 reviewers had the following to say about Engagement Cloud's pricing:

Bradley Leflaive

Bad service

Used monthly for 1-2 years
Reviewed 2020-07-01
Review Source: Capterra

Expensive and inflexible

Pros
Its very similar to other tools like Active Campaign that are a very small % of the price

Cons
Price is horrendous. Be aware of the small print they try and lock you in completely

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Power Easy to use email marketing tool at a great price

Used weekly for 2+ years
Reviewed 2018-11-16
Review Source: Capterra

We migrated from another expensive email marketing tool to Dotmailer. Process was transparent with great support from Dotmailer.

Pros
Easy of use by our team Competitive pricing API possibilities Email Programs Native integration with Magento 2

Cons
Problem re-subscribing customers who unsubscribed in the past due to strict spam control.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Robertson

Functionality is pretty good but have had a few unresolved issues where work arounds were required.

Used daily for 6-12 months
Reviewed 2018-02-15
Review Source: Capterra

We were able to send strategic and successful automated email campaigns to engage our customer base. We were able to design cleaner and more attractive templates than we have ever had before.

Pros
Ease of use and template designer. Ease of contact and segment management. Support was always ready and willing to help even if they could not resolve issue. Pricing is very affordable for what you get as well.

Cons
No way to track ROI, for our account at least. Issues with Outlook 13 and Outlook web compatibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Murray Cowell

Good software spoilt by arrogant company attitude

Used weekly for 2+ years
Reviewed 2018-11-03
Review Source: Capterra

Dotmailer used to be great software, leading the way with WYSIWYG editors and simple automation and segmentation tools. Over the past 2-3 years, others have caught up and overtaken Dotmailer. Their response is to focus on large companies with big budgets, as a result of which they have priced themselves out of the market for smaller businesses. When dealing with anyone except tech support, the attitude is often extremely arrogant and unhelpful. There's other software available that does the same thing, with better support.

Pros
Easy to use, intuitive interface Great features - although many of these are very expensive add-ons Automation Superb technical support

Cons
Unhelpful and incompetent client managers Very expensive compared to similar products Lack of interest in SMEs Unwillingness to write connectors to other software packages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Matthew freeman

Very Simple and easy to set up email campaigns

Used daily for 6-12 months
Reviewed 2018-02-15
Review Source: Capterra

Pros
Very simple to use interface. The emails are simple to create. Segments are easy to maintain and implement users into specific category. Much cheaper rates than a lot of competitors out there.

Cons
Sometimes the emails seem a little slow to load. Images most specifically. Otherwise the software has no other issues that I see using it on a daily basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Review for dotmailer

Used weekly for 1-2 years
Reviewed 2018-11-21
Review Source: Capterra

Pros
For the price, I believe we're getting more bang for our buck.

Cons
The WYSWYG useability. I wish the WYSWYG editor was a little easier use and more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Fort Lauderdale Médium/Large Busines

Used daily for less than 6 months
Reviewed 2018-11-23
Review Source: Capterra

Pros
Price, GUI & Feature Set all bundled into one easy to use software.

Cons
Primarily the switching between sub accounts but this has very little impact more just about ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mike Phillips

We use it for our current campaigns and we enjoy it

Used daily for 1-2 years
Reviewed 2018-02-15
Review Source: Capterra

Pros
The UI is responsive, effective and looks great. The site gives good interaction feedback so we know where issues with campains might exist.

Cons
The cost seems a bit high, but well within reason, and comparable to bronto in almost every way. Add a bit more value for cost and you did beat out bronto all day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Susan Wisbey-Smith

I've been a DotMailer user for years, and have found this system to be one of the most reliable.

Used daily for 2+ years
Reviewed 2017-09-26
Review Source: Capterra

Pros
Ease of use, and reliability. I like the automation features. Support is readily available. Well priced.

Cons
I'd like an easier way to resubscribe people from the unsubscribed list. We have people forget they unsubscribed, and getting them back into the system is a lot of work. Also, we're having issues on how emails look when we forward them. The formatting gets all wonky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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mark lippmann

good platform features, good value

Used daily for 2+ years
Reviewed 2018-02-15
Review Source: Capterra

Pros
Dotmailer features are very competitive and their pricing model is better than those in the competitive landscape.

Cons
The training videos could be better. Platform enhancements often occur without notification or detailed instruction. Support is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Dotmailer Allows Us To Automate Our Email Marketing Campaigns!

Used daily for 6-12 months
Reviewed 2018-05-30
Review Source: Capterra

Automated email marketing campaigns.

Pros
We recently switched from another service to Dotmailer because it allowed us to connect it to our shopping cart and build automated programs that send emails out to users depending on certain criteria. We were able to easily build a program that monitors abandoned carts and post-purchase follow ups.

Cons
It's rather expensive. Unfortunately we have a very large catalog so the cost to sync this data to Dotmailer is quite high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Addison Landers

Best Email Marketing product we have used

Used daily for 6-12 months
Reviewed 2018-08-17
Review Source: Capterra

Our experience with DotMailer has been fantastic. The product is easy to use and full of features. The staff is friendly and supportive.

Pros
The features and automation are excellent

Cons
Price is high especially if we wanted to use it for all of our subsidiary brands

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Katie Paur

Better than Bronto

Used daily for 6-12 months
Reviewed 2018-05-02
Review Source: Capterra

This software was priced better than the previous software that we were using and it offers more. The drag and drop editor is far superior to that of Bronto.

Pros
The programs are fairly easy to set up and I like being able to use the drag and drop editor to make emails that actually look good.

Cons
Implementation was challenging because we had poor customer support at first and had a few issues with on boarding new subscribers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Justin Collicco

Easy to Use & Sophisticated

Used weekly for 6-12 months
Reviewed 2016-11-21
Review Source: Capterra

I have worked with dotmailer for a year now. They're customer success helped me to create campaigns that improved revenue from email by 98% in 11 months. They also gave me a great discount being a nonprofit. As a marketer and not a programmer, Dotmailer has made it easy for me to create sophisticated & segmented campaigns to reach target different demographics. Any time I have a question or a problem, my customer success manager always helps me to sort it out in a timely manner.

Pros
Easy to use Great Customer Success Advanced Sophistication

Cons
Lacking integrations with several of the technologies I work with as a nonprofit. Was quite a jump in price from mailchimp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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paul bars

it's ok

Used daily for 1-2 years
Reviewed 2018-02-15
Review Source: Capterra

Pros
It has most of the features we want. We just need to figure out how to use them all effectively.

Cons
It's quite complex and hard to use. The UI is outdated UI and not user friendly. Pricing is quite high as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Melanie Jones

Best i've used, but does need some updating.

Used daily for 2+ years
Reviewed 2017-09-26
Review Source: Capterra

Pros
Super easy to use. Love how I can add as many images as I need. Great ability to edit the images inside of dotmailer.

Cons
Need better feedback on bounces and then a solution on how we can fix those. Spam check should be included in price too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Annika Luke

I have an overall positive experience with DotMailer.

Used daily for 6-12 months
Reviewed 2018-05-02
Review Source: Capterra

Email our customers in an easy way.

Pros
I used Listrak for years and feel like they were nickel and diming me on everything I wanted to add. The best part of DotMailer is you pay one price and they integrate so nicely with our magento backend.

Cons
It can be difficult to set up the rules for sending out automatic emails with the or and and statements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Claire Tomm

Easy to use with great support.

Used daily for 1-2 years
Reviewed 2018-05-07
Review Source: Capterra

Pros
It's intuitive and powerful. I can build an automated program to do anything I can imagine with my contacts. The only limits are within the quality of my own data or imagination. If I'm ever stuck on what to do I can get a knowledgable rep on chat within seconds to help.

Cons
The integration with Magento 2.0 leaves something to be desired. It does not pull in sale prices (only MSRP) and it's glitchy to modify the product blocks that pull in dynamic content.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Naomi Tenabe

Brilliant mailing platform.

Used daily for 6-12 months
Reviewed 2018-05-21
Review Source: Capterra

Pros
I like the Dotmailer support team , they were very helpful while we first began using this solution and they have been helpful at every step during these past few months.As a sales and marketing specialist ; I was able to reference the Dotmailer support team approach to my team ,as an example of how to provide effective product support to users. I have got very little knowledge of html and I have been able to use this solution to create newsletters still ,all thanks to their easy editor which removes the need to leverage on a programming background to get work done. I must admit though ,that for my marketing colleagues who have got a better programming knowledge ; they create better newsletter templates than I do. It has an high email delivery ratio and we are able to monitor the number of recipients who opened our newsletter emails.

Cons
Dotmailer pricing is on the high side when compared with substitute products.However , with the amount of quality support we have gotten so far ; it does not matter ,as far as it keeps getting the job done for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Travis Romine

Comprehensive feature set, great upgrade from Chimp!

Used daily for 2+ years
Reviewed 2017-09-26
Review Source: Capterra

Magento integration, segmentation and advanced subscriber targeting.

Pros
The Magento integration is terrific, you can really give your subscribers email offers tailored to their interests. That's such a crucial part of email marketing. The added bonus of the surveys and module/opt-in forms are amazing for a product in this price range. Listrak is charging one of my clients 20k/yr extra for some of the features baked into Dotmailer. I'll be moving them over to DM soon.

Cons
Once in a while I have some integration issues or glitches but support has been very responsive. Most of the common featureset works flawlessly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rony Amar

Great tool

Used daily for 2+ years
Reviewed 2018-08-28
Review Source: Capterra

Pros
Dotmailer is very flexible and you will have a lot of options for your e-mail campaigns.

Cons
The cost of course. Its not for everyone and especially if you have a large e-mail base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Good email marketing platform for a reasonable price

Used daily for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

Dotmailer helped us send much more effective marketing campaign emails. Audience segmentation is easier than before. We're now sending personalized triggered campaigns to customers. Our transactional emails are now templated and much easier to update. Emails view better on mobile devices. Company was overall pleasant to work with through onboarding process.

Pros
Full-featured email platform at a cost lower than most competitors. UI is straightforward and functional, relatively fast. I don't have much trouble finding what I'm looking for. Onboarding, knowledge base, and technical support meant I learned the platform pretty quickly. Technical support has always replied quickly and is usually helpful. Program builder for triggered emails is easy to use, and powerful. Segmentation tool works well. Able to template and send all our transactional emails at no additional cost.

Cons
Reporting could be improved. We can't figure out how to link to our Google Analytics account. Easyeditor for emails is OK. Would prefer something more robust with more even more features. Sometimes pages load slow through the UI.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Advanced email software and easy to use

Used daily for 2+ years
Reviewed 2018-01-13
Review Source: Capterra

Pros
Amazing features and functionality like split testing, geolocation reports, dynamic content and easy to use templates.

Cons
It is expensive when you start integrating the product with your own CRM system as you have to pay a separate synching fee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michael Luxenberg

Assistant controller of a 150 employee software company

Used weekly for 2+ years
Reviewed 2017-11-27
Review Source: Capterra

Pros
dotmailer offers a seamless, state-of-the-art automation workflow. Their software has all the features a business could ever need from the EasyEditor template builder to dynamic content to deliverability and geotargeting metrics. We also get our personal account manager which is great value-add.

Cons
No white-label option - I wish they had it. Perhaps that can be part of a future release or an enhancement..

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Competitive pricing, flexible API works with our custom CRM, responsive customer support

Used daily for 6-12 months
Reviewed 2018-02-15
Review Source: Capterra

Much better email personalization.

Pros
Includes most features competitors offer but at a lower cost. GUI is straightforward and easy to learn. Good API support that works with our custom CRM. Customer support replies quickly and always seems knowledgeable. Online knowledgebase is comprehensive. Campaign reporting was recently improved.

Cons
WYSIWYG email editor is sometimes cumbersome to use. Tracking sales results requires linking the account to Google Analytics, would prefer something built-in. Servers based in the UK caused some timestamp issues for our US-based business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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