Upserve POS Pricing, Features, Reviews & Comparison of Alternatives

Upserve POS

Restaurant & Bar iPad POS Management System

4.45/5 (255 reviews)

Upserve POS overview

What is Upserve POS?

Upserve - formerly Breadcrumb - is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.

Upserve POS helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.

Upserve POS' management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.

The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.
upserve.com

Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Upserve POS screenshot: Printing checks on Upserve POS

External Directory Listing: Bitter & Twisted- Breadcrumb POS Operates Just How You Would Expect ItUpserve POS screenshot: Real-time reports on Upserve POS
Upserve POS screenshot: Upserve POS' dashboardUpserve POS screenshot: Upserve POS search toolsUpserve POS screenshot: Floor and table plan on Upserve POSUpserve POS screenshot: Upserve POS' menu functionalities
Upserve POS screenshot: While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards

Upserve POS reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.6
  4.4
Kolby Goryl

Upserve is Second to None

Used daily for 2+ years
Reviewed 2019-08-20
Review Source: Capterra

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Tara Downs

Restaurant Usage for UpservePOS

Used daily for 2+ years
Reviewed 2020-02-13
Review Source: Capterra

I love all of the reporting that UpservePOS has available to me. It makes staying on top of my business a breeze.

Pros
It is easy to use, easy to train new employees and makes service easy. Customer service is always available and is really helpful!

Cons
There are still a few features that UpservePOS doesn't have that would help my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Ronda Reagan

Great POS

Used daily for 2+ years
Reviewed 2020-02-14
Review Source: Capterra

Overall, my experience with Upserve POS has been seamlessly a great one.

Pros
The PEARL is a bar. We don't sell food yet. The software makes it fairly easy to set up new menu items and categories. I love the useful reports that you can make, like find top 100 customers; which beer we sold the most on any one night. And customer support is excellent. By far, I'd say that the customer support is the best ever.

Cons
The only thing I can think of is that we have Happy Hour prices and then regular prices. When I want to try to keep tract of inventory of a beer, I might put in that we have 24 or 48 beers of a certain brand. When they are sold the two categories of say Bud Light and HH Bud Light do not merge as they count down. So, using it for inventory is not working for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Robert Cron

Fine. When it works...

Used daily for 2+ years
Reviewed 2019-05-16
Review Source: Capterra

They are a necessary evil.

Pros
Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work

Cons
Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.

Response from Upserve


Hi there Robert - thank you for your review. We're sorry to hear that your experience thus far hasn't been great. I took a look at your support tickets and it looks like our Support team has been able to troubleshoot and resolve your issues on the first call. If there's anything else we can help out with or how we can make resolutions quicker for you, please don't hesitate to reach out. Thanks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Heather Thompson

Happy Upserve users

Used daily for 2+ years
Reviewed 2020-03-10
Review Source: Capterra

Pros
We've been happily using Upserve for our POS system for a few years now. We originally chose them because they offered to customize the program for our service style (small/shared plates and lots of takeout). Though it hasn't been perfect, their customer service team is always responsive and pleasant both over the phone and via e-mail.

Cons
The toughest time came when we wanted to update our hardware an opted to switch to their Android (as opposed to iPad) terminals. It was a new system and there were many more kinks to work out and glitches than we expected. They worked with us to get the system smoothed out, but in the future we won't be so eager to jump on the latest edition!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Upserve POS pricing

Starting from
$59/month
Pricing options
Subscription
View Pricing Plans

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/

Upserve POS features

API
Credit Card Processing
Customer History
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Order Management
POS
Sales Reporting

Activity Dashboard (93 other apps)
Automatic Notifications (93 other apps)
Billing & Invoicing (73 other apps)
Customer Database (93 other apps)
Discount Management (91 other apps)
Multi-Location (108 other apps)
Promotions Management (77 other apps)
Reporting & Statistics (126 other apps)
Third Party Integration (76 other apps)

Videos and tutorials

Additional information for Upserve POS

Key features of Upserve POS

  • 24/7 support
  • API access
  • Access levels settings
  • Check merging, splitting & transferring
  • Cloud-based storage and analytics
  • Full tableside and service counter POS
  • Gift card handling
  • Hold & send
  • Item modification
  • Item notes
  • Labor costs and scheduling
  • Menu creation & customization
  • Menu inventory countdown
  • Multiple business handling
  • Offline mode
  • Payments
  • Real-time reporting
  • Sale tracking tools
  • Sales, server and menu reporting
  • Search functionality
  • Software integration
  • Staff management
  • Tab management
  • Table management
  • Ticket printing for kitchen use
  • Time clock
  • Voids and comps
  • iPhone/iPad application
View All Features

Benefits

With Upserve POS, users can manage their restaurant from a single platform and check daily sales and reports.

Upserve POS enables employees to manage tables, take orders, and modify menus on-the-fly.

Users can manage staff with easy access to work schedules, reports, and time clock information for accurate employee compensation.

Users can get real-time reports on business activity and have them sent directly to their email inbox.

Upserve POS is optimized for iPad and iPhone, enabling access to restaurant sales anytime, anywhere.