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Upserve Pricing, Features, Reviews and Alternatives

Upserve product overview

Price starts from

59

Per month

Per Feature

What is Upserve?

Upserve by Lightspeed is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.

Key benefits of using Upserve

  • With Upserve by Lightspeed, users can manage their restaurant from a single platform and check daily sales and reports.

  • Upserve by Lightspeed enables employees to manage tables, take orders, and modify menus on-the-fly.

  • Users can manage staff with easy access to work schedules, reports, and time clock information for accurate employee compensation.

  • Users can get real-time reports on business activity and have them sent directly to their email inbox.

  • Upserve by Lightspeed is optimized for iPad and iPhone, enabling access to restaurant sales anytime, anywhere.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Phone Support

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

    Upserve pricing information

    Value for money

    4.2

    /5

    273

    Starting from

    59

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Upserve features

    Functionality

    4.2

    /5

    273

    Total features

    54

    9 categories

    Most valued features by users

    Inventory Management
    Reporting & Statistics
    Point of Sale (POS)
    Multi-Location
    Order Management
    Activity Dashboard
    Alerts/Notifications
    Reporting/Analytics

    Upserve users reviews

    Overall Rating

    4.3

    /5

    273

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.74/10
    Rating distribution

    5

    4

    3

    2

    1

    165

    72

    15

    3

    18

    Pros
    We have had great success with this product from ease of set up (if you can use an iphone, you can use this product!) to tracking sales and inventory.

    SB

    Sasha B.

    In addition to a great overall product, the 24hr phone support is outstanding if you ever have any issues.

    SB

    Sasha B.

    It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.

    AT

    Anna T.

    Cons
    The system does crash from time to time, which can be very frustrating during a busy show.

    LM

    Lana M.

    It’s hard to move order and restart. Sometimes we have problem with clocking in and it causes inconveniences.

    BP

    Bryant P.

    If you leave call back they might call you back next day by the time they call back damage is done.

    ca

    cengiz a.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Upserve is Second to None

    Reviewed 3 years ago

    From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

    Pros

    The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

    Cons

    I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy and Efficient, Upserve

    Reviewed 2 years ago

    I do not have a negative thing to say about Upserve.

    Pros

    The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

    Cons

    The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Lacking

    Reviewed a year ago

    Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.

    Pros

    What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.

    Cons

    There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders. Currently you can not pick and choose which online items you want to accept preorders for. Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Upserve is an affordable, dependable POS solution

    Reviewed 4 months ago

    Overall it was a great experience. Customer support was prompt and knowledgeable. Easy to program buttons and change prices

    Pros

    Very cost effective solution that is cloud based. Big upgrade from Aloha NCR. Fast processing speed, mobile reporting on demand, and very secure

    Cons

    There were a few bugs during deployment including connectivity issues with some terminals.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Upserve POS Review

    Reviewed 3 years ago
    Pros

    Intuitive and user friendly design that is reliable.

    Cons

    We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

    Upserve FAQs and common questions

    Q. What type of pricing plans does Upserve offer?

    Upserve has the following pricing plans:
    Starting from: $59.00/month
    Pricing model: Subscription


    Q. Who are the typical users of Upserve?

    Upserve has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Upserve support?

    Upserve supports the following languages:
    English


    Q. Does Upserve support mobile devices?

    Upserve supports the following devices:
    Android, iPad, iPhone


    Q. Does Upserve offer an API?

    Yes, Upserve has an API available for use.


    Q. What other apps does Upserve integrate with?

    Upserve integrates with the following applications:
    7shifts, OpenTable, SinglePlatform, DAVO, Gusto, HotSchedules, Evergreen, Plate IQ, Homebase, Marketman, SynergySuite


    Q. What level of support does Upserve offer?

    Upserve offers the following support options:
    24/7 (Live rep), Knowledge Base, Chat, Phone Support

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