Upserve Pricing, Features, Reviews & Alternatives

Upserve

Restaurant & Bar iPad POS Management System

4.37/5 (266 reviews)

Upserve overview

What is Upserve?

Upserve - formerly Breadcrumb - is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.

Upserve POS helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.

Upserve POS' management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.

The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.
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Pricing

Starting from
$59/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
Upserve screenshot: Printing checks on Upserve POS

External Directory Listing: Bitter & Twisted- Breadcrumb POS Operates Just How You Would Expect ItUpserve screenshot: Real-time reports on Upserve POS
Upserve screenshot: Upserve POS' dashboardUpserve screenshot: Upserve POS search toolsUpserve screenshot: Floor and table plan on Upserve POSUpserve screenshot: Upserve POS' menu functionalities
Upserve screenshot: While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards

Upserve user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.5
  4.4
Kolby G.

Upserve is Second to None

Used daily for 2+ years
Reviewed 2019-08-20
Review Source: Capterra

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Blake C.

Easy and Efficient, Upserve

Used daily for 1-2 years
Reviewed 2020-04-30
Review Source: Capterra

I do not have a negative thing to say about Upserve.

Pros
The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Cons
The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adrienne C.

Lacking

Used daily for 6-12 months
Reviewed 2021-03-09
Review Source: Capterra

Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.

Pros
What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.

Cons
There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders. Currently you can not pick and choose which online items you want to accept preorders for. Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in. When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible. There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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mike v.

Upserve POS Review

Used daily for 2+ years
Reviewed 2019-09-21
Review Source: Capterra

Pros
Intuitive and user friendly design that is reliable.

Cons
We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tara D.

Restaurant Usage for UpservePOS

Used daily for 2+ years
Reviewed 2020-02-13
Review Source: Capterra

I love all of the reporting that UpservePOS has available to me. It makes staying on top of my business a breeze.

Pros
It is easy to use, easy to train new employees and makes service easy. Customer service is always available and is really helpful!

Cons
There are still a few features that UpservePOS doesn't have that would help my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Upserve pricing

Starting from
$59/month
Pricing options
Subscription
View Pricing Plans

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/

Upserve features

API
Discount Management
Employee Management
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Multi-Location
Order Management
Point of Sale (POS)
Reporting/Analytics
Sales Reports
Search/Filter

Activity Dashboard (166 other apps)
Alerts/Notifications (185 other apps)
Billing & Invoicing (184 other apps)
Customer Database (144 other apps)
Reporting & Statistics (209 other apps)
Third Party Integrations (143 other apps)

Videos and tutorials

Additional information for Upserve

Key features of Upserve

  • 24/7 support
  • API access
  • Access levels settings
  • Check merging, splitting & transferring
  • Cloud-based storage and analytics
  • Full tableside and service counter POS
  • Gift card handling
  • Hold & send
  • Item modification
  • Item notes
  • Labor costs and scheduling
  • Menu creation & customization
  • Menu inventory countdown
  • Multiple business handling
  • Offline mode
  • Payments
  • Real-time reporting
  • Sale tracking tools
  • Sales, server and menu reporting
  • Search functionality
  • Software integration
  • Staff management
  • Tab management
  • Table management
  • Ticket printing for kitchen use
  • Time clock
  • Voids and comps
  • iPhone/iPad application
View All Features

Benefits

With Upserve POS, users can manage their restaurant from a single platform and check daily sales and reports.

Upserve POS enables employees to manage tables, take orders, and modify menus on-the-fly.

Users can manage staff with easy access to work schedules, reports, and time clock information for accurate employee compensation.

Users can get real-time reports on business activity and have them sent directly to their email inbox.

Upserve POS is optimized for iPad and iPhone, enabling access to restaurant sales anytime, anywhere.