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Lightspeed Retail
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The point of sale you'll love to use.
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Lightspeed Retail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Lightspeed Retail overview
Based on 975 verified user reviews
What is Lightspeed Retail?
Lightspeed Retail is a retail POS system with key features that include inventory management, sales reporting, payment processing, and more.
Who uses Lightspeed Retail?
By industry, Lightspeed Retail reviewers are most commonly professionals in retail (48%). The most frequent use case for Lightspeed Retail is as a retail POS system (61% of reviewers).
What do users say about Lightspeed Retail pricing?
Some users report that Lightspeed Retail offers reasonable pricing, affordable hardware, and valuable startup discounts. However, some reviewers find hidden costs, expensive add-ons, and price hikes reduce value, especially compared to other POS systems.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Synchronization
Operations
Accessibility
Reliability
Reporting
Affordability
Lightspeed Retail’s user interface
Lightspeed Retail pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.1
Customer support
3.9
Reviews sentiment
What do users say about Lightspeed Retail?
Users say Lightspeed Retail offers strong inventory management, multi-store support, and accessible reporting, making it easier to track sales and stock across locations. They appreciate the intuitive interface, flexible hardware options, and the ability to manage both in-store and online operations from anywhere. Many find customer support responsive and helpful, especially during onboarding and troubleshooting.
Some report frustrations with bugs, occasional slowdowns, and limited customization or reporting features unless paying for add-ons. They mention issues with payment processing integrations, extra fees for certain features, and challenges with advanced discounting or loyalty programs. Pricing is often seen as higher than alternatives.
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Who uses Lightspeed Retail?
Based on 975 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Lightspeed Retail's key features
GetApp's analysis of 78 verified user reviews collected between July 2021 and December 2024 identifies Lightspeed Retail's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Lightspeed Retail's inventory management capabilities for their simplicity and ease of use. They report that the system allows for easy creation of purchase orders, tracking of receivables, and handling of inventory counts. Users find it helpful for transferring inventory between stores and tracking online sales. However, some reviewers mention integration issues with Shopify and difficulties with backordered products. They also highlight challenges with bulk inventory updates and the complexity of adding new inventory items. Of the 34 Lightspeed Retail users who gave detailed accounts of their use of Inventory Management, 97% rated this feature as important or highly important.
Jessica H.
President
Willis G.
Owner
Reviewers indicate that Lightspeed Retail's sales reports are detailed and processed quickly, providing valuable insights for business adjustments. They find the reports user-friendly and appreciate the variety of available filters. Users report that the system helps them track sales, margins, and inventory needs. However, some reviewers mention the need for third-party products for more in-depth analysis and additional costs for accessing advanced reporting capabilities. They also note occasional issues with labor item categorization. Of the 16 Lightspeed Retail users who gave detailed accounts of their use of Sales Reports, 94% rated this feature as important or highly important.
See related user reviews
Elizabeth C.
General Manager
Thomas S.
Director of Food and Beverage
Users report that Lightspeed Retail's payment processing is efficient and integrates well with the POS system. They appreciate the competitive rates and the ability to process various payment types securely. However, reviewers express concerns about being forced to use Lightspeed's payment services, facing high fees if they opt for other processors. They also mention issues with delayed payments, hidden fees, and poor customer support. Some users experience slow processing speeds and difficulties with the tap function. Of the 23 Lightspeed Retail users who gave detailed accounts of their use of Payment Processing, 87% rated this feature as important or highly important.
See related user reviews
Jeff K.
owner
Scott M.
Owner
All Lightspeed Retail features
Features rating:
Lightspeed Retail awards
Lightspeed Retail alternatives
Lightspeed Retail
Starting from
109
Per month
Datascan Pharmacy Software
Starting from
2500
Per month
NetSuite
Starting from
No pricing info
Brightpearl
Starting from
No pricing info
Lightspeed Retail pricing
Pricing plans
Pricing details:
User opinions about Lightspeed Retail price and value
Value for money rating:
Of 80 reviews that provide robust commentary on Lightspeed Retail's price and value, 41% mention it in a positive light.
Some users report that Lightspeed Retail offers a competitive price for small businesses, providing an efficient POS and integrated inventory system. They appreciate the no-cost gift card program, multiple tax and discount rates, and seamless integration with third-party services. Users find the pricing plans reasonable and the hardware costs affordable. They also value the significant startup discounts and flexible hardware requirements. Some reviewers feel that the system's low upfront cost and ease of use offer good value for money. They also mention that the pricing model is easy to understand and represents good value compared to bigger competitors.
However, some reviewers find Lightspeed Retail to be on the pricey side, especially when additional applications and integrations are required. They express concerns about hidden costs, such as fees for accessing sales data after service termination and expensive hardware requirements. Users also report dissatisfaction with the limited promotions and discount options, and some feel pressured into more expensive plans or additional services. There are complaints about unexpected price hikes and the high cost of advanced reporting features. Some users indicate that the cost is high compared to other POS systems and feel that the value does not justify the expense.
, and
To see what individual users think of Lightspeed Retail's cost and value, check out the review excerpts below.
Lightspeed Retail integrations (100)
Integrations rated by users
We looked at 975 user reviews to identify which products are mentioned as Lightspeed Retail integrations and how users feel about them.
Integration rating: 3.0 (3)
“Absolute disaster, if you have an exisiting woocommerce site do not use Lightspeed X. This platform is only for those wanting to completely rebuild their site or start from scratch. They are trying to be to many things without allowing for any customization in the api.”
Anonymous R.
Director
Integration rating: 3.7 (3)
“The accounting infromaiton needed to run a business is critical. Making timely decesions and ensuring accurate balances in hospotality is key. With ongoing integration issues and 7 week delays in support this has really impacted our business. ”
Jeff W.
CEO
Integration rating: 5.0 (1)
“Fantastic rewards program that customers love. Also functions as a secondary way to contact customers in a positive way both "automatically" post purchase, but also via special promotions that are different from our normal email blasts.”
Ron A.
owner
Integration rating: 5.0 (1)
“Unfortunately I don't have a whole lot to say about this, but it was a requirement from my book keeper.”
Skyler S.
Owner
Integration rating: 3.7 (3)
Lightspeed Retail customer support
What do users say about Lightspeed Retail customer support?
Customer support rating:
We analyzed 356 verified user reviews to identify positive and negative aspects of Lightspeed Retail customer support.
Widespread user sentiment highlights friendly, knowledgeable, and patient support staff who resolve issues efficiently.
A significant portion of users value 24/7 availability and multiple contact options, including live chat and quick phone support.
A fair number of reviewers appreciate detailed documentation, helpful video tutorials, and proactive follow-ups on support tickets.
Certain users report slow response times, especially during peak periods, and difficulty reaching knowledgeable support for complex issues.
Support options
Training options
To see what individual users say about Lightspeed Retail's customer support, check out the review snippets below.
“There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business.”
David H.
Sr. Analyst
“Lightspeed support is BY FAR the best support system I have ever experienced (with any technology!). Because Lightspeed cloud has such amazing support, it has now become standard procedure for all of our staff members to reach out directly to them with any questions or issues, no matter how big or small.”
michelle v.
owner
“We have the next tier up of customer service who still take over a day to respond to an emergent situation and the issue will end up having no resolution.”
Alfredo j.
IT Director
Lightspeed Retail FAQs
Lightspeed Retail has the following pricing plans:
Starting from: $109.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. What is Lightspeed Retail used for?
Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty. Lightspeed Retail Features: Inventory management - Easily create product variations such as size, color and material by using the efficient matrix system. - Combine purchasing, transferring and multiple vendors into one master order. - Process special orders, layaways and work orders. - Create, track, and assign serial numbers to products. - Bundle individual items to sell them as a package. Free Onboarding & 24/7 Support - Benefit from a dedicated team who help you get started in a 1:1 session. - Get live chat, email and phone support with our support heros located around the world. Employee management - Intuitive, easy-to-learn interface for your employees. - Create a simple and logical workflow that suits your business. - Customizable user permissions give you full control over employees’ access to your system. - Track sales by employee and access performance reports for your staff. - Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data. Reporting - Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time. - Identify opportunities for growth and business improvement. - Learn which employees are your top performers. - Get a clear view of your customers’ needs and habits. - Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs. - Access all this data from your device anytime, from anywhere. Lightspeed Loyalty: -Highly targeted rewards program with a branded customer-facing web-app to track points. -Create automated campaigns via SMS and a drag-and-drop email builder. Lightspeed Payments: -Complete sales and get paid without ever leaving your POS. Game changer. -Built-in PCI compliance and fraud prevention. Hardware: - Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times. - Reduce credit card fraud with EMV. - Accept all major credit cards and Apple Pay®. Integrated eCommerce: - Sell in-store and online with Lightspeed eCommerce - Get a centralized view of your inventory, customers and sales data across in-store and online channels. Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs
Q. What are the benefits of using Lightspeed Retail?
We're dedicated to building not just the best point of sale, but the best business management tools:
- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.
- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.
- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.
-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points.
-Payments: everything you need to process sales and get paid in one place.
-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.
Q. Who are the typical users of Lightspeed Retail?
Lightspeed Retail has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Lightspeed Retail support?
Lightspeed Retail supports the following languages:
Dutch, English, French, German
Q. Does Lightspeed Retail support mobile devices?
Lightspeed Retail supports the following devices:
iPad
Q. Does Lightspeed Retail offer an API?
Yes, Lightspeed Retail has an API available for use.
Q. What other apps does Lightspeed Retail integrate with?
Lightspeed Retail integrates with the following applications:
7shifts, Hubtiger Service and Repair Software, Flipdish, Formitable, Booxi, Adobe Commerce, WooCommerce, MDWare, Kimoby, Cloudbeds, QuickBooks Online Advanced, Pepper, Craftable, bike.rent Manager, SwiftCount, BevSpot Food and Beverage Management, Growzer, CXMEngine, Incentivio, ResNexus, SevenRooms, NBC Sports Next, APPSeCONNECT, Solink, Google Ads, TapMango, Meta for Business, SkuVault Core, Homebase, Marketman, Stitch Labs, Birdeye, Uberall, Kangaroo, Shiftbase, Amaka, Agendrix, Mailchimp, Perkville, Xero, Ascent360, CoverManager, Planday
Q. What level of support does Lightspeed Retail offer?
Lightspeed Retail offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
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