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Jotform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based form builder tool for digital forms.
Table of Contents
Jotform - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Jotform overview



Based on 2715 verified user reviews
What is Jotform?
Jotform is a form builder solution offering key features such as customizable fields, forms creation and design, data capture and transfer, survey builder, and electronic signature, among others.
Who uses Jotform?
Reviews for Jotform come from a wide variety of industries, including Education Management (7% of reviewers), Non-Profit Organization Management (6%), and Health, Wellness and Fitness (6%). The most frequent use case for Jotform cited by reviewers is forms automation (47% of reviewers).
What do users say about Jotform pricing?
Some users say Jotform offers good affordability and useful features, and reviewers indicate the free version is suitable for small businesses. However, some reviewers feel pricing can be high for advanced features, and they find free plan limits restrictive.
What are the most popular integrations for Jotform?
The Jotform integrations most frequently cited by reviewers are: Google Sheets (a spreadsheet product rated 4.8 out of 5 for its integration with Jotform), Zapier (an integration product, 4.8), and WordPress (a website builder product, 4.6).
Starting price
per month
Pros & Cons
Customization
Navigation
Personalization
Stability
Restrictions
Jotform’s user interface
Jotform pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.7
Customer support
4.5
Reviews sentiment
What do users say about Jotform?
Reviewers indicate Jotform makes form creation and customization straightforward, with a wide range of templates, flexible design options, and integrations that suit diverse business needs. They appreciate its ability to collect data efficiently, automate workflows, and support various use cases like surveys, registrations, and document uploads, which saves time and improves organization.
Users think the platform is generally intuitive and user-friendly, though some mention a learning curve for advanced features and occasional navigation challenges. They report helpful customer support and affordable pricing, but note limitations in the free plan, sporadic bugs, and slower support response times.
Select to learn more
Who uses Jotform?
Based on 2,715 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Jotform's key features
GetApp's analysis of 566 verified user reviews collected between July 2021 and January 2025 identifies Jotform's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Jotform's customizable fields for their flexibility and variety. They highlight the ability to choose from various field types like star ratings, file uploads, and multiple-choice questions. Users report that these fields can be tailored to specific needs, enhancing data collection for diverse purposes. They find it useful for different industries, from healthcare to hospitality. However, some mention limitations with built-in product lists and occasional issues with widget functionality. Of the 147 Jotform users who gave detailed accounts of their use of Customizable Fields, 99% rated this feature as important or highly important.
Jenna L.
Project Manager

Dedre M.
Owner
Users report that Jotform's customizable forms allow them to tailor forms to their specific business needs. They appreciate the ability to modify elements like background images, fonts, and logos to maintain brand consistency. Reviewers indicate that this flexibility helps create professional and branded forms. They also value the drag-and-drop functionality and the variety of templates available. Some users note that while customization is extensive, there are occasional limitations with built-in options. Of the 177 Jotform users who gave detailed accounts of their use of Customizable Forms, 98% rated this feature as important or highly important.

See related user reviews
Anzio F.
CEO

Betty O.
Social media manager
Reviewers indicate that Jotform's forms creation and design tools are user-friendly and versatile. They appreciate the drag-and-drop builder, customizable templates, and the ability to add logos and branded elements. Users find the design options extensive, allowing for professional and visually appealing forms. They mention the ease of embedding forms on websites and integrating with third-party services like Google Sheets. However, some users experience issues with advanced customization and prefilled fields. Of the 184 Jotform users who gave detailed accounts of their use of Forms Creation & Design, 96% rated this feature as important or highly important.
See related user reviews
Debbie N.
Manager
Scott S.
Owner
Users report that Jotform excels in data capture and transfer, with features like various input types and seamless data export options. They appreciate the ability to download submissions in multiple formats and generate reports for analysis. Reviewers highlight integrations with tools like Google Sheets and email notifications for new submissions. They find the data transfer capabilities efficient for updating databases and creating work tools. Some users mention challenges with PDF formatting and integration setup. Of the 55 Jotform users who gave detailed accounts of their use of Data Capture and Transfer, 95% rated this feature as important or highly important.

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Abhinav B.
GA
Curtis C.
Director of Advancement Services
Reviewers feel that Jotform's survey builder is intuitive and versatile, making it easy to create customized surveys. They appreciate the variety of question types and the ability to use templates. Users highlight the branching and skip logic capabilities, which enhance the survey experience by directing respondents based on their answers. They find the tool valuable for collecting feedback from customers and employees. Some users mention that while it is effective for quick surveys, other platforms offer more extensive capabilities. Of the 115 Jotform users who gave detailed accounts of their use of Survey Builder, 90% rated this feature as important or highly important.

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Bridgette B.
Manager of Education

Prince B.
Facilities Manager
Users report that Jotform's electronic signature feature is a valuable addition for obtaining legally binding signatures. They appreciate the ease of turning any document into an e-sign form and the ability to customize the signature field. Reviewers find this capability useful for contracts, incident reports, and consent forms. They mention that it streamlines the signing process and reduces the need for physical paperwork. However, some users experience technical issues and challenges with customer support. Of the 126 Jotform users who gave detailed accounts of their use of Electronic Signature, 79% rated this feature as important or highly important.

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Claudia L.
HR manager

Rakibul I.
Digital Marketing Executive
All Jotform features
Features rating:
Jotform awards
Jotform alternatives
Jotform pricing
Pricing plans
Pricing details:
User opinions about Jotform price and value
Value for money rating:
Of 121 reviews that provide robust commentary on Jotform's price and value, 60% mention it in a positive light.
Some users say Jotform offers a good balance of affordability and functionality, with a variety of ready-made templates and features like payment processing, digital signatures, and third-party integrations. Reviewers indicate that even the free version provides useful capabilities, such as form customization and email notifications, making it suitable for small businesses and non-profits. Some users report that the flat fee structure without percentage-based charges on transactions helps with budgeting. They appreciate the flexibility to choose between annual or monthly payments and the ability to upgrade or downgrade plans based on usage.
However, some reviewers feel that the pricing plans can be costly, especially for advanced features or higher submission limits. They find the jump from the free plan to the paid plans to be significant, which may not be ideal for larger teams or frequent users. Some users mention that the free version has limitations, such as a cap on the number of submissions and storage space, which can be restrictive. Additionally, they note that some advanced features and deeper integrations are locked behind higher pricing tiers, making it challenging for businesses with limited budgets.
, and
To see what individual users think of Jotform's cost and value, check out the review excerpts below.
Jotform integrations (240)
Integrations rated by users
We looked at 2,715 user reviews to identify which products are mentioned as Jotform integrations and how users feel about them.
Integration rating: 4.8 (33)
“I can have each new entry automatically added to a Google Sheet. I just wish there was a way for me to see, when there's a series of checkboxes, which ones *weren't* checked. It only shows me the responses that were given (which isn't a bad thing).”
“This integration is amazing because it allows you to export information from completed forms into an easy to view format that can be accessed anywhere in the cloud.”
“Automatically sync our forms with spreadsheets, making our data tracking, analysis and team collaboration faster and more accurate”
“This worked fairly well last year, but this year is unavailable to me because of new privacy policy requirements.”
“All of data is exported to Google Sheets in real time for more detailed reporting to Corporate.”
“We get the submission answers into a sheet that we can filter, update and share with the team. ”
“My team shares a Google Sheet so it's very helpful to have the data transferred automatically.”
“We use this data to organize so many aspects of our business, without it we would be lost. ”
“Integration allowed to directly insert new contacts in spreadsheets used before the CRM”

Grant M.
Financial Adviser
Integration rating: 4.6 (24)
“I can have the forms sent to my crm contacts directly and then automate updating my CRM after completion as well as automate thank you emails and reminders to complete the form”
“Form submissions create an autopost to Facebook. I am now looking at IFTTT as a less expensive alternative to Zapier. I hope IFTTT is easier to navigate that Zapier.”
“We wanted to have Zapier connect with our task management software, which is 'sort of' does, but not very well. Overall, not a deal breaker!”
“this helps us connect our form results to Gorgias, however the jotform fields do not route to gorgias fields which is quite frustrating.”
“I really needed to send the responses of the forms to other software and zapier did a great job of handling that ”
“We don't use this much. While it's potentially interesting for us, it's not proved easy to use.”

Amie L.
Digital Marketing Manager
Integration rating: 4.6 (18)
“Many of our projects have been wordpress-based so being able to integrate everything has made life easy for us and allowed us to have a better user experience”
“All our lead generation forms on our website can be quickly and easily updated with a couple of edits in JotForm. It’s so simple. ”
“I usually integrate it on my sign-up and contact page either for registration or data capture for my website or events.”
“We use this product for our website and the ability to integrate these forms and apps makes things super easy. ”
“We needed it to be able to get information for people so we knew where to direct them properly.”
Davide S.
Digital Creator
Integration rating: 4.7 (9)
“Email automation for sending out offers, news and new products to current and potential customers. I use the Jotform submissions as a CSV file to import to Mailerlite.”
“This integration allows us to streamline customer communications throughout their full lifecycle with our organization, which can be decades.”
“I have all my subscribers exported from Jotform to a specific MailerLite group ready for specific follow-ups”
“In order to add the email addresses of participants to my email marketing system for future contact”

Dedre M.
Owner
Integration rating: 4.7 (23)
“You can save all documents submission if you had it set to produce a final PDF form and specifically if you used the feature to attached supporting documents.”
“User can connect their Google Drive with Jotform and then user can save the forms and responses in their Drive.”
“Because that is where most of the main files for the event are stored. And then can be shared easily.”
Amile B.
Administrator
Integration rating: 4.7 (22)
“We intergrated Paypal with jotform to collect payments from our customers with ease.”
“Take payments on our forms without hiring coders to build a custom checkout page”
Angela B.
Administrator
Integration rating: 4.7 (9)
“This integration has been extremely useful in allowing us to process payments for specific items that we might sell.”
“Makes the form more professional and don't have to manually collect payments.”
Andrew L.
Business Manager
Integration rating: 5.0 (9)
“Help us to collect feedbacks from leads and customers during marketing campaigns.”
“We use the integration to create forms used during our marketing campaigns.”
Arona M.
Campaign Strategist and Coordinator
Integration rating: 4.3 (6)
“I use Jotform to collect job applications and responses through custom forms, and then connect it to Gmail to automate follow-ups and organize applicant data”
“It is important because it can email the receipt of the answered form of the user.”
George O.
Roofer
Integration rating: 4.4 (5)
“This is a great integration but I wish there was more options to customize how the cards were set up in Trello from the form submissions. We have to re-do the card once it is in Trello. ”
“When we use forms internally I can have responses sent right to a project board to simplify processes and save steps and time. ”
Whit B.
Director of Marketing and Communications
Integration rating: 4.6 (5)
“It allow us to store, organize and share firms in a centralized, secure workspace which boost our collaboration and documents management efficiency”
“It's useful for students as they are grouped in many to be easy for them to access everything effectively using Jotform as support.”
Pereira S.
Informatics Engineer
Integration rating: 5.0 (4)
“I use ClickUp for my CRM and to track client work so it’s important to have a copy of their responses stored with their relevant information”
“Allows us to consolidate our work into one virtual work space for collaboration.”

Alys G.
Marketing strategist
Integration rating: 4.7 (11)
“Understanding customers interactions with our marketing content on our website. ”
Elvis N.
Registry Officer
Integration rating: 4.5 (6)
“We use it for Scheduling and planning of the data capture via our Jotform APP”
Enrique Z.
VP of Technology
Integration rating: 5.0 (5)
“This is our project management software that handles the submissions from Jotform ”
Geoff L.
Director of Training
Integration rating: 5.0 (4)
“We've added a the forms as a web tab in our Microsoft Teams Channel for easy access for our team.”

Tim W.
Design Director
Integration rating: 5.0 (3)
“The integration is important as it saves all of our data to cloud based storage, which can be accessed by appropriate team members”
Kelsey B.
Information Technology Specialist
Integration rating: 4.0 (1)
“I can embed Jotform into my front end on any page and even adjust the styling.”

Chibuike U.
Head of IT and Support
Integration rating: 4.0 (1)
“Through the integration with sendgrid I was able to easily manage the sending of communications to the various members of events where I used jotfrom as the main registration system”
Davide S.
Digital Creator
Jotform support options
Typical customers
Platforms supported
Support options
Training options
Jotform FAQs
Jotform has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Q. What is Jotform used for?
Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally. Commonly utilized for creating various types of forms including payment forms, lead generation forms, registration forms, contact forms, and application forms, it has established itself as a leading choice in the industry. One notable feature is the offline data collection capability, enabling users to gather crucial information even without an internet connection, whether in remote locations or while traveling. Users can enhance their data collection efforts with advanced form fields like geolocation, voice recording, and e-signatures, which provide more comprehensive data for business purposes. The platform also offers a kiosk mode that allows multiple individuals to fill out forms repeatedly on a single device, useful for events like trade shows or conferences. Additionally, users can assign forms to team members for seamless access, filling out, viewing, and managing responses. Customizing notifications on the forms allows users to focus on crucial updates and information. Sharing forms and submissions can be easily done via email, text, or other applications for efficient collaboration.
Q. What are the benefits of using Jotform?
- Save time and money with paperless forms.
- Generate, view, and edit forms.
- Collect and manage data instantaneously.
- Fill out your forms and review submissions on the go without having to wait until you
have access to a computer.
- Once you are back online, Jotform syncs data automatically.
- Enter kiosk mode to collect multiple submissions from a public or personal device.
- Lock down your app and turn your device into an online or offline survey station.
- Go from a completed survey to the start page automatically and securely.
- Perfect for trade shows, conferences, and fundraisers
- Share forms via email, text, and other mobile apps (Facebook, Slack, LinkedIn, etc.)
- Assign forms to members of your team to send and view responses
- Team members can access their forms without a JotForm account
- Take action according to your team responses.
- No coding skills required
- Drag-and-drop Form Builder
- 5,000+ customizable form templates
- If you need, login or sign up with your Google account
- Create registration forms, application forms, order forms, contact forms, sign-up forms, offline surveys, and more!
- Customize your workflows with conditional logic, calculations, and widgets
- Set up autoresponders for confirmation emails and reminders
- Generate analytics reports for your data
- Assign tasks to your team members easily
- Use payment forms in your workflows
- Integrate with CRM software, email marketing lists, cloud storage, spreadsheets, and
payment processors
- Popular integrations: PayPal, Square, Google Calendar, Google Sheets, Airtable,
Dropbox, Mailchimp, Zoho, Salesforce
- Connect with thousands of more apps using JotForm’s Zapier integration
- Accept credit cards for one-time payments, recurring payments, and donations
- Integrate with 35 secure payment gateways, including PayPal, Square, Stripe, and
Authorize.Net
- No additional transaction fees
- Copy and paste a short embed code into your web page HTML
- Embed on any web page, such as WordPress, Facebook, Blogger, Weebly, Squarespace,
and Wix
- 256-bit SSL encryption
- PCI DSS Level 1 compliance
- GDPR compliance
Q. Who are the typical users of Jotform?
Jotform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Jotform support?
Jotform supports the following languages:
Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Turkish
Q. Does Jotform support mobile devices?
Jotform supports the following devices:
Android, iPad, iPhone
Q. Does Jotform offer an API?
Yes, Jotform has an API available for use.
Q. What other apps does Jotform integrate with?
Jotform integrates with the following applications:
Tray.io, Microsoft SharePoint, authorize.net, Kit, Microsoft SQL Server, Constant Contact, OpenCRM, Drupal, Make, PayPal, Google Analytics 360, Dropbox Business, Dropbox Backup, Google Sites, Zoho CRM, Insightly, Worldpay for Enterprise, Campaign Monitor by Marigold, Paymo, ActiveCampaign, MailerLite, Pipedream, Zapier, PayU, Gmail, Knack, Solve CRM, BlueSnap, MongoDB, Unbounce, OneDrive, Airtable, Trello, Google Drive, Box, Square Point of Sale, Pipedrive, Zoom Workplace, Square Payments, Agile CRM, iContact, Microsoft Teams, Zenfolio, Egnyte, WordPress, Freshdesk, Adobe Dreamweaver, Brevo, Ontraport, Stripe, Paysafe, MariaDB, Oracle Aconex, GoCardless, Mollie, EngageBay CRM, SendGrid, Slack, Klaviyo, Google Contacts, Typeform, Unito, Akita, Basecamp, GetResponse, cybersource, Weebly, GoTo Webinar, PayPal Invoicing, Meta for Business, CardConnect, Highrise, monday.com, Keap, ClickUp, VerticalResponse, Google Calendar, Mad Mimi, Copper, Mailchimp, PayPal Enterprise Payments, Wrike, PayJunction, Joomla, Asana, Podio, Salesforce Platform, IFTTT, AWeber, Smartsheet, HubSpot CRM, Evernote Teams, Google Sheets, BigCommerce, Zendesk Suite, Microsoft Excel
Q. What level of support does Jotform offer?
Jotform offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat







































