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Top Rated Call Center Workforce Management Software with Mobile access

Last updated: November 2026

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30 software options

Gong logo

Cloud-based Revenue AI platform for B2B teams

Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

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Talkdesk logo

Customer Experience. Automated.

Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center.

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Assembled logo

Intelligent workforce planning for modern support teams

Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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ZIWO logo

API Based cloud contact center software with CRM Integration

ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

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LeadDesk logo

Clear and Efficient Sales and Customer Service Software

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

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Callbox logo

UCaaS, Cloud PBX, Contact Center, Omnichannel

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

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Universal Knowledge logo

Multi-solution knowledge management product

Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support.

SaaS or On Premise deployment options available.

Pricing based on a cost per named and / or concurrent license per month.

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Teamlead logo

Workforce software for customer service teams

Teamlead is a workforce management software designed for customer contact teams ranging from five to two hundred fifty agents. The platform features automated scheduling with AI-powered roster generation, capacity forecasting by role and location, and real-time adherence monitoring to track agent status. It integrates with telephony and HR systems to synchronize performance data and leave information across platforms.

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Centrical logo

Turn business goals into frontline performance. Instantly.

Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team.

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Intermedia Contact Center logo

Wherever, Whenever Customer Engagement

Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.

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Shopl logo

Collaboration tool for on-site teams.

Shopl is an all-in-one solution for time & attendance, and task management for onsite teams.

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BroadVoice Cloud PBX logo

Broadvoice b-Hive Cloud Communications for SMBs

Broadvoice b-Hive is everything you need and anywhere you want to go!

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

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CxEngage logo

Video, audio & web conferencing platform

Lifesize is an audio, web & video conferencing tool which supports chat functionality, an integrated search-based directory, plus video call recording & sharing

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Verint Workforce Management logo

The Customer Engagement Company

Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise.

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Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

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PanTerra Streams logo

AI-powered unified communications & collaboration.

AI-powered contact center with advanced routing, real-time analytics, and supervisor tools to boost agent performance, improve CX, and manage workforce efficiency.

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Sprinklr Social logo

The definitive AI-native platform for customer experience

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

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Ytel logo

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

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Freshcaller logo

Modern Phone System for customer support & sales

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without...

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RingCX logo

AI-powered contact center

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

Read more about Genesys Cloud CX

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Aspect Workforce logo

Empower your team and streamline operations with Aspect WFM.

Aspect Workforce is a top WFM solution for contact centers, boosting productivity, efficiency, and satisfaction. With tools for precise forecasting, automated scheduling, real-time tracking, and self-service options, it empowers teams, streamlines workflows, and reduces compliance risks.

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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