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Bitrix24 Logo

Your ultimate workspace

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Bitrix24 - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Bitrix24 overview

What is Bitrix24?

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Bitrix24 replaces a multitude of apps and services with a single solution that features: — CRM — Lead generation — Web forms — Email marketing — WhatsApp marketing — Telephony — Invoicing — Payments — Booking — Sales automation — Tasks — Team messenger — Video calls & conferencing — Calendar — Online documents — File storage — Workflow automation — Employee hours tracking — AI-powered assistant Bitrix24 can be accessed via browser, desktop app, or mobile app. It is available in both cloud and self-hosted versions. Bitrix24 has a FREE plan that's free forever for unlimited users. On the paid plans, there is no per-user charge. Instead, each of the paid plans has a fixed user limit, which means that clients can add extra users within that limit at no charge.

Who uses Bitrix24?

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

What do users say about Bitrix24 pricing?

Most reviewers indicate that Bitrix24 provides good value for money, especially for small businesses, and they appreciate the affordable plans and robust free version. Some users report that complex pricing and costly upgrades reduce overall value.

What are the most popular integrations for Bitrix24?

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Starting price

61flat rate /
per month
view pricing plans
try for free

Pros & Cons

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Versatility

Oversight

Connectivity

Responsiveness

Navigation

Stability

Bitrix24’s user interface

Ease of use rating:

Bitrix24 pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(59)
3-4(469)
5(451)

What do users say about Bitrix24?

Reviewers appreciate Bitrix24 for its comprehensive feature set, including CRM, project and task management, team communication, and integrations with popular apps. They value its affordability, especially the free plan for small teams, and find it useful for organizing workflows, tracking activities, and collaborating in real time. They mention that it helps centralize business operations and improves productivity.

Users report that Bitrix24’s interface can be cluttered and overwhelming, making navigation challenging for new users. They experience occasional bugs, limited customer support, and integration issues, noting that advanced features often require paid plans and that technical support response times can be slow.

Select to learn more


Who uses Bitrix24?

Based on 979 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising
Information Technology and Services
Computer Software
Management Consulting
Others

Use cases

Task Management
CRM
Project Management
Business Management
Workflow Management

Bitrix24's key features

Most critical features, based on insights from Bitrix24 users:

Confirmations/Reminders
Customer database
Payment processing
Workflow configuration
Computer telephony integration
Commenting/Notes

All Bitrix24 features

Features rating:

Transfers/Routing
Status tracking
Dashboard
Deadline management
Social marketing
Discussions/Forums
Document editing
Drag & drop
Self service portal
Email campaign management
Email-to-Task conversion
Employee directory
Scheduling
Event scheduling
Event triggered actions
Sales activity management
Feedback management
Traditional methodologies
Call transfer
Caller id
Campaign management
Time tracking
Text editing
Client database
Client portal
Templates
Team Assignments
Customer engagement
Customer history
Customer segmentation
Support ticket management
Customizable forms
Customizable invoices
Progressive dialer
Progress tracking
List management
Live chat
Mass texting
Meeting management
Multi-Channel communication
Multi-Channel marketing
Multiple data sources
Offline form
Performance metrics
PBX
Online payments
Opportunity management
Online voice transmission
Online time tracking
File management
Resource management
Reporting/Project tracking
Renewal management
For startups
Referral tracking
Recurring/Subscription billing
Forms creation & design
Queue management
Integrated business operations
Invoice creation
Invoice history
Issue management
Kanban board
Knowledge management
KPI monitoring
Calendar/Reminder system
User management
Biometric recognition
Video chat
Automated scheduling
Visual workflow management
Voice mail
Attendee management
Approval workflow
Approval process control
Appointment management
Applicant tracking
Alerts/Escalation
Widgets
Agile methodologies
Activity tracking
@mentions
Call scripting
Call routing
Client management
Call center management
Task editing
Reminders
CRM
Task scheduling
Real-Time updates
Task progress tracking
Project planning/scheduling
Lead generation
Real-Time chat
Call recording
Real-time consumer-facing chat
Chat/Messaging
Multiple projects
Transcripts/Chat history
Calendar sync
Task management
Full text search
Knowledge base management
Alerts/Notifications
Marketing automation
Sub-Task management
Communication management
Online invoicing
Assignment management
Prioritization
Time & expense tracking
Call monitoring
Customizable branding
Workflow management
Customizable fields
Automatic call distribution
SMS messaging
Call logging
Project planning
Contact management
Customizable reports
Calendar management
Collaboration tools
Access controls/permissions
Customizable templates
VoIP connection
Billable & non-billable hours
Lead management
Recurring tasks
Contact database
Document management
Project management
Activity dashboard
Reporting/Analytics
Attendance tracking
Lead qualification
Project tracking
Reporting & statistics
Mobile access
File sharing
HR management
Timesheet management
Real-Time notifications
Employee database
Email management
Document storage
Interaction tracking
Project time tracking
Process/Workflow automation
Sales pipeline management
Online booking
Version control
Idea management
Registration management
Third-Party integrations
Employee management
Email marketing
Surveys & feedback
Data import/export
Employee profiles
Lead capture
Pipeline management
Quotes/Estimates
Task tagging
Billing & invoicing
Content management
Financial management
API
Graphical workflow editor
Vacation/Leave tracking
Segmentation
Search/Filter
Screen sharing
Video conferencing
Time off management
Online time clock
Sales automation
Milestone tracking
Social media integration
Project templates
Two-Way audio & video
Pricing management
Supports scrum
Private network
Process change tracking
Process modeling & designing
Support ticket tracking
Template management
Product catalog
Unified communications
Product configurator
Usage tracking/analytics
Product lifecycle management
Tone selection
Strategic planning
Product roadmapping
Productivity analysis
Productivity tools
Staff management
Website publishing options
SSL security
Sprint planning
Team management
Spam blocker
Source Tracking
Rules-Based workflow
Task import
WYSIWYG editor
Workforce management
Task Planning
Outbound call center
Patient communications
Task board view
Task automation
Performance management
Training management
Personalization
Trend/Problem indicators
Phone Key Input
Tagging
Planning Tools
Text to speech
Work order management
Policy management
Portfolio management
Win/Loss analysis
Pre-built templates
Wiki
Predictive analytics
Predictive dialer
Preview functionality
Price and cost calculations
Pricing and cost calculations
Softphone
Visual analytics
Virtual Extensions
Recording
Records management
Recruitment management
Search
Visualization
Time tracking by project
Web-based deployment
Web forms
Sales approval
Relationship Tracking
Volunteer management
Virtual Call Center
Scoring
Sales reports
Sales management
VoIP
Time tracking by client
Resource scheduling
Responsive web design
Ring Groups
Roadmapping
ROI tracking
Role-Based permissions
Room booking
Routing
Team collaboration
Project scheduling
To-Do list
Social promotion
Website management
User profiles
SMS reminders
Project workflow
Proposal generation
Utilization reporting
Prospecting tools
Timer
Website integration
Pulse surveys
SMS marketing
SIP trunking
Punch card
Sales analytics
Shared contacts
Q&A management
Service level agreement (sla) management
SEO management
Real time editing
Real time synchronization
Variable workforce
Team Calendars
Self service data preparation
eCommerce management
Customer Service Analytics
Customer portal
Customer management
Customer complaint tracking
Conversation intelligence
Contractor management
Content publishing options
Content marketing
Content library
Content ideas
Content delivery
Configurable workflow
Conferencing
Committee management
Commission management
Color codes/icons
CMS integration
Client tracking
Click tracking
Class scheduling
Chatbot
Channel management
Drip campaigns
Donor management
Donation management
Document generation
Document capture
Distribution management
Discount management
Design management
Dependency tracking
Decision support
Deal management
Data visualization
Data synchronization
Data storage management
Data migration
Data extraction
Data connectors
Daily reports
Customization
Customizable dashboard
Customer support
Customer social profiles
Catalog management
Availability management
Autoresponders
Automatic backup
Automated routing
Automated quoting
Automated attendant
Auto-Dialer
Auto update
Audit trail
Audio/Video conferencing
Audio calls
Audience targeting
Archiving & retention
Appointment scheduling
Analytics
AI writing assistant
Agenda management
Ad optimization
Ad hoc reporting
Activity/News feed
Accounting
Account Management
Case management
Capacity management
Canned responses
CAN-SPAM compliance
Campaign Personalization
Campaign analytics
Caller profiles
Call transcription
Call scheduling
Call list management
Call conferencing
Business process control
Business process automation
Bug tracking
Brainstorming
Blogs
Benefits management
Benchmarking
Batch processing
Batch communications
Bar chart
Backup and recovery
Online store builder
Member directory
Member database
Media library
Marketing calendar
Manual dialer
Leave tracking
Learning & development
Lead segmentation
Lead nurturing
Lead notifications
Lead engagement
Lead distribution
Landing pages/web forms
Labor forecasting
Key performance indicators
Job board
IVR
Issue tracking
Issue scheduling
Invoice management
Internal chat integration
Inbound call center
Online store
Online forms
Online calendar
Online booking tools
Onboarding
On-Demand recording
On-Demand communications
Offline access
Office suite
Negative feedback management
Multi-User collaboration
Multi-Currency
Multi-Channel data collection
Multi-Campaign
Multi-board
Monitoring
Mobile optimization
Mobile app
Messaging
Message personalization
Membership management
Member portal
Hourly billing
For mac devices
For it project management
For ipad devices
For insurance industry
For healthcare
For financial institutions
For cloud phone systems
For call centers
For aec industry
Expense tracking
Exhibit/Vendor management
Event management
Event calendar
Employee scheduling
Employee recognition
Employee portal
Employee photos
Employee engagement
Email templates
Email Distribution
Electronic signature
Electronic forms
Help desk management
Guided selling
Group scheduling
Group management
Grammar check
Goal setting/tracking
Goal management
Geotargeting
Generative ai
Gantt/Timeline view
Gamification
Forms management
Forms automation
Form builder
Forecasting
For yoga/pilates studios
For small businesses
For salons and spas
For sales teams/organizations
For religious organizations
For nonprofits
For marketing and advertising

Bitrix24 awards

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Bitrix24 pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

Features included:

  • Support for Online Storage
  • Catalog Items
  • Contact Center Features
  • CRM
  • Website Builder
  • Tasks and Projects
  • Collaboration Tools

Basic

61

Per month

Features included:

  • Drive
  • Online Store
  • Custom Support
  • 24 GB Storage
  • 1 Email Inbox per user
  • 3 Sites- Knowledge Base Software
  • 5 Pipelines

Standard

124

Per month

Features included:

  • Marketing tools
  • Documents
  • 100 GB File Storage
  • 5 Email Inboxes per user
  • 5 Knowledge Bases
  • 90 Days of Data Retention
  • Unlimited Projects

Professional

249

Per month

Features included:

  • Sales Intelligence
  • Automation
  • HR
  • Unlimited Knowledge Bases
  • Administration
  • Screen Sharing
  • Background Blur
  • Event Planning

Enterprise

499

Per month

Features included:

  • Multiple Branches
  • Scalability
  • Enterprise Packs
  • Unlimited Invoices
  • Website Widgets
  • IVR
  • Video conferencing

User opinions about Bitrix24 price and value

Value for money rating:

Of 196 reviews that provide robust commentary on Bitrix24's price and value, 77% mention it in a positive light.

Most reviewers indicate that Bitrix24 offers good value for money, especially for small businesses and startups. They appreciate the range of affordable pricing plans and the availability of a free version that includes many essential features such as telephony, email marketing, project management, and social media integration. Users find the free plan particularly beneficial for evaluating the software before committing to a paid plan. They also value the competitive pricing for unlimited users and the extensive functionality provided even in the free tier.

However, some users report that the pricing structure can be complex and the cost of higher-tier plans can be prohibitive, especially for small companies. They mention that certain advanced features and adequate customer support are only available in the more expensive plans. Additionally, some users express frustration with price increases and the removal of features from the free version, which they feel diminishes the overall value for money.

, and

To see what individual users think of Bitrix24's cost and value, check out the review excerpts below.

“You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And with a range of affordable pricing plans, Bitrix24 is accessible to businesses of all sizes and budgets. Plus, with a free option available!”
Verified reviewer profile picture

Amr E.

Senior Scrum Master

“It includes tools for project management, candidate tracking and software integration with accounting software such as Quickbooks . Despite this wide range of features, the pricing is very competitive and also offers a monthly fee for an unlimited number of users.”
DT

David T.

Recruiter

“after pay 1500 dolars for only usefulable plan, I needed to pay 3000 dolars for developers to integrate that, all the developers tells different stories, its startup we have, its extremely abusive , AND ONCE YOU PAID , THERE IS NO REFUND, SO THATS”
NO

Nusret O.

CEO

Bitrix24 integrations (146)

Integrations rated by users

We looked at 979 user reviews to identify which products are mentioned as Bitrix24 integrations and how users feel about them.

Integration rating: 4.5 (2)

Integration helps us: Create tickets directly from CRM (Lead, Contact, Company). List of customer tickets. Browse the list and status of selected customer tickets. Ticket details. Manage tickets in a separate tab.

Verified reviewer profile picture

Anonymous R.

Business development department

Jotform logo
Jotform

Integration rating: 2.0 (2)

its not really useful it doesnt help to make direct leads or to check the form its easier to access from jotform

km

khaled m.

CEO

WordPress logo
WordPress

Integration rating: 1.0 (1)

In India, a large number of businesses—especially startups—use WordPress for their websites (almost 70%). For these companies, having a smooth integration with Bitrix24 is very important because it allows them to manage their sales, track leads,

rk

raj k.

Managing director

Mailchimp logo
Mailchimp

Integration rating: 5.0 (1)

I am a user of both Mailchimp and Bitrix24, and together they are both used to manage client communications and marketing workflows. Bitrix24 helps me organize contacts and tasks, whereas Mailchimp is used for email campaigns.

RP

Rebeca P.

Graphic design

Gmail logo
Gmail

Integration rating: 4.8 (5)

Wazzup logo
Wazzup

Integration rating: 3.7 (3)

Google Docs logo
Google Docs

Integration rating: 5.0 (2)

Integration rating: 5.0 (2)

Integration rating: 4.5 (2)

Xero logo
Xero

Integration rating: 4.5 (2)

Stripe logo
Stripe

Integration rating: 5.0 (2)

Trello logo
Trello

Integration rating: 5.0 (1)

PayPal logo
PayPal

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

SugarCRM logo
SugarCRM

Integration rating: 5.0 (1)

JivoChat logo
JivoChat

Integration rating: 5.0 (1)

Zadarma logo
Zadarma

Integration rating: 3.0 (1)

Google Forms logo
Google Forms

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Bitrix24 customer support

What do users say about Bitrix24 customer support?

Customer support rating:

We analyzed 115 verified user reviews to identify positive and negative aspects of Bitrix24 customer support.

A small group of reviewers found the customer support team helpful, responsive, and dedicated to resolving issues quickly.

Widely noted by reviewers, support response times are slow, with delays of several days for answers or resolution.

A significant portion of users report difficulty reaching support, especially outside business hours or due to time zone differences.

Broad user base mentions support often lacks clarity, provides limited assistance, or redirects users to documentation instead of solving issues.

Support options

Faqs/forum
Email/help desk
Knowledge base
Chat
24/7 (live rep)

Training options

Documentation
Videos
Webinars

To see what individual users say about Bitrix24's customer support, check out the review snippets below.

“The customer support has been helpful and responsive, making it easier to overcome any challenges.”

MS

Martin S.

Owner

“Technical support works only from 9 to 18 and only on weekdays. If something breaks on a non-working day, and your company works seven days a week, you will have to wait until Monday.”

AK

Andrei K.

CTO

Bitrix24 FAQs

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 has the following pricing plans:
Starting from: €61.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. What are the benefits of using Bitrix24?

— All-in-one platform
— AI-powered efficiency
— Flexible & accessible
— Cost-effective pricing
— Cloud or self-hosted


Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Bitrix24 support?

Bitrix24 supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Turkish, Vietnamese


Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:
Android, iPad, iPhone


Q. Does Bitrix24 offer an API?

Yes, Bitrix24 has an API available for use.


Q. What other apps does Bitrix24 integrate with?

Bitrix24 integrates with the following applications:
Wix, authorize.net, OpenCart, Google Forms, Zadarma, Make, Microsoft Outlook, PayPal, Google Analytics 360, Dropbox Business, Telegram, FreshMail, Jira, ClickSend, Time Doctor, Miro, Zapier, PayU, QuickBooks Online Advanced, Google Docs, Gmail, Infobip, Sage Business Cloud Payroll Professional, Wazzup, Docusign, OneDrive, Mercado Pago, Apache OpenOffice, Trello, Google Drive, Box, Poptin, Pipedrive, FreshBooks, Microsoft Entra ID, OVHcloud, WordPress, 3CX, Exotel, Textlocal, Stripe, Storecove, lexoffice, Tanca, Jotform, WhatsApp Business API, JustCall, Message.help, Instasent, SendPulse, SugarCRM, Microsoft 365, Base, Plivo, Asterisk, Zenvia, Vonage Business Communications, Albato, Meta for Business, sipgate, Placetel, QuickBooks Online, Dropbox Paper, CallGear, LibreOffice, Google Calendar, Mailchimp, PayPal Enterprise Payments, Twilio, Alegra, Asana, Xero, Zoho Inventory, Evernote Teams, Google Sheets, Operations Hub, QuickBooks Online Accountant, Zendesk Suite


Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)

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