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Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your ultimate workspace
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Bitrix24 - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Bitrix24 overview
What is Bitrix24?
Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Bitrix24 replaces a multitude of apps and services with a single solution that features: — CRM — Lead generation — Web forms — Email marketing — WhatsApp marketing — Telephony — Invoicing — Payments — Booking — Sales automation — Tasks — Team messenger — Video calls & conferencing — Calendar — Online documents — File storage — Workflow automation — Employee hours tracking — AI-powered assistant Bitrix24 can be accessed via browser, desktop app, or mobile app. It is available in both cloud and self-hosted versions. Bitrix24 has a FREE plan that's free forever for unlimited users. On the paid plans, there is no per-user charge. Instead, each of the paid plans has a fixed user limit, which means that clients can add extra users within that limit at no charge.
Who uses Bitrix24?
Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).
What do users say about Bitrix24 pricing?
Most reviewers indicate that Bitrix24 provides good value for money, especially for small businesses, and they appreciate the affordable plans and robust free version. Some users report that complex pricing and costly upgrades reduce overall value.
What are the most popular integrations for Bitrix24?
The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).
Starting price
per month
Pros & Cons



Versatility
Oversight
Connectivity
Responsiveness
Navigation
Stability
Bitrix24’s user interface
Bitrix24 pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.0
Customer support
4.0
Reviews sentiment
What do users say about Bitrix24?
Reviewers appreciate Bitrix24 for its comprehensive feature set, including CRM, project and task management, team communication, and integrations with popular apps. They value its affordability, especially the free plan for small teams, and find it useful for organizing workflows, tracking activities, and collaborating in real time. They mention that it helps centralize business operations and improves productivity.
Users report that Bitrix24’s interface can be cluttered and overwhelming, making navigation challenging for new users. They experience occasional bugs, limited customer support, and integration issues, noting that advanced features often require paid plans and that technical support response times can be slow.
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Who uses Bitrix24?
Based on 979 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Bitrix24's key features
Most critical features, based on insights from Bitrix24 users:
All Bitrix24 features
Features rating:
Bitrix24 alternatives
Bitrix24 pricing
Pricing plans
Pricing details:
User opinions about Bitrix24 price and value
Value for money rating:
Of 196 reviews that provide robust commentary on Bitrix24's price and value, 77% mention it in a positive light.
Most reviewers indicate that Bitrix24 offers good value for money, especially for small businesses and startups. They appreciate the range of affordable pricing plans and the availability of a free version that includes many essential features such as telephony, email marketing, project management, and social media integration. Users find the free plan particularly beneficial for evaluating the software before committing to a paid plan. They also value the competitive pricing for unlimited users and the extensive functionality provided even in the free tier.
However, some users report that the pricing structure can be complex and the cost of higher-tier plans can be prohibitive, especially for small companies. They mention that certain advanced features and adequate customer support are only available in the more expensive plans. Additionally, some users express frustration with price increases and the removal of features from the free version, which they feel diminishes the overall value for money.
, and
To see what individual users think of Bitrix24's cost and value, check out the review excerpts below.
Bitrix24 integrations (146)
Integrations rated by users
We looked at 979 user reviews to identify which products are mentioned as Bitrix24 integrations and how users feel about them.
Integration rating: 4.5 (2)
“Integration helps us: Create tickets directly from CRM (Lead, Contact, Company). List of customer tickets. Browse the list and status of selected customer tickets. Ticket details. Manage tickets in a separate tab.”

Anonymous R.
Business development department
Integration rating: 2.0 (2)
“its not really useful it doesnt help to make direct leads or to check the form its easier to access from jotform”
khaled m.
CEO
Integration rating: 1.0 (1)
“In India, a large number of businesses—especially startups—use WordPress for their websites (almost 70%). For these companies, having a smooth integration with Bitrix24 is very important because it allows them to manage their sales, track leads,”
raj k.
Managing director
Integration rating: 5.0 (1)
“I am a user of both Mailchimp and Bitrix24, and together they are both used to manage client communications and marketing workflows. Bitrix24 helps me organize contacts and tasks, whereas Mailchimp is used for email campaigns.”
Rebeca P.
Graphic design
Integration rating: 4.8 (5)
Integration rating: 3.7 (3)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 4.5 (2)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Bitrix24 customer support
What do users say about Bitrix24 customer support?
Customer support rating:
We analyzed 115 verified user reviews to identify positive and negative aspects of Bitrix24 customer support.
A small group of reviewers found the customer support team helpful, responsive, and dedicated to resolving issues quickly.
Widely noted by reviewers, support response times are slow, with delays of several days for answers or resolution.
A significant portion of users report difficulty reaching support, especially outside business hours or due to time zone differences.
Broad user base mentions support often lacks clarity, provides limited assistance, or redirects users to documentation instead of solving issues.
Support options
Training options
To see what individual users say about Bitrix24's customer support, check out the review snippets below.
“The customer support has been helpful and responsive, making it easier to overcome any challenges.”
Martin S.
Owner
“Technical support works only from 9 to 18 and only on weekdays. If something breaks on a non-working day, and your company works seven days a week, you will have to wait until Monday.”
Andrei K.
CTO
Bitrix24 FAQs
Bitrix24 has the following pricing plans:
Starting from: €61.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using Bitrix24?
— All-in-one platform
— AI-powered efficiency
— Flexible & accessible
— Cost-effective pricing
— Cloud or self-hosted
Q. Who are the typical users of Bitrix24?
Bitrix24 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Bitrix24 support?
Bitrix24 supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Turkish, Vietnamese
Q. Does Bitrix24 support mobile devices?
Bitrix24 supports the following devices:
Android, iPad, iPhone
Q. Does Bitrix24 offer an API?
Yes, Bitrix24 has an API available for use.
Q. What other apps does Bitrix24 integrate with?
Bitrix24 integrates with the following applications:
Wix, authorize.net, OpenCart, Google Forms, Zadarma, Make, Microsoft Outlook, PayPal, Google Analytics 360, Dropbox Business, Telegram, FreshMail, Jira, ClickSend, Time Doctor, Miro, Zapier, PayU, QuickBooks Online Advanced, Google Docs, Gmail, Infobip, Sage Business Cloud Payroll Professional, Wazzup, Docusign, OneDrive, Mercado Pago, Apache OpenOffice, Trello, Google Drive, Box, Poptin, Pipedrive, FreshBooks, Microsoft Entra ID, OVHcloud, WordPress, 3CX, Exotel, Textlocal, Stripe, Storecove, lexoffice, Tanca, Jotform, WhatsApp Business API, JustCall, Message.help, Instasent, SendPulse, SugarCRM, Microsoft 365, Base, Plivo, Asterisk, Zenvia, Vonage Business Communications, Albato, Meta for Business, sipgate, Placetel, QuickBooks Online, Dropbox Paper, CallGear, LibreOffice, Google Calendar, Mailchimp, PayPal Enterprise Payments, Twilio, Alegra, Asana, Xero, Zoho Inventory, Evernote Teams, Google Sheets, Operations Hub, QuickBooks Online Accountant, Zendesk Suite
Q. What level of support does Bitrix24 offer?
Bitrix24 offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)
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