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Bitrix24 Logo

All in one business management workspace

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Bitrix24 - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Bitrix24 overview

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Based on 983 verified user reviews

What is Bitrix24?

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Who uses Bitrix24?

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

What do users say about Bitrix24 pricing?

Most reviewers indicate Bitrix24 provides strong value for money, especially praising its comprehensive free plan and competitive paid options. However, some users report recent price increases, confusing pricing, and costly upgrades for advanced features or support.

What are the most popular integrations for Bitrix24?

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Starting price

61flat rate /
per month
view pricing plans
try for free

Pros & Cons

Project Management

Pricing

Team Communication

Customer Support

Frequent performance slowdowns

Problematic email functionality

Bitrix24’s user interface

Ease of use rating:

Bitrix24 pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(59)
3-4(471)
5(453)

What do users say about Bitrix24?

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Select to learn more


Who uses Bitrix24?

Based on 983 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising
Information Technology and Services
Computer Software
Management Consulting
Others

Use cases

Task Management
CRM
Project Management
Business Management
Workflow Management

Bitrix24's key features

Most critical features, based on insights from Bitrix24 users:

Confirmations/Reminders
Customer database
Payment processing
Workflow configuration
Computer telephony integration
Client database

All Bitrix24 features

Features rating:

Feedback management
Sales activity management
Event triggered actions
Event scheduling
Scheduling
Employee directory
Email-to-Task conversion
Email campaign management
Self service portal
Drag & drop
Document editing
Discussions/Forums
Social marketing
Deadline management
Dashboard
Status tracking
Customizable invoices
Customizable forms
Support ticket management
Customer segmentation
Customer history
Customer engagement
Team Assignments
Templates
Client portal
Text editing
Time tracking
Campaign management
Caller id
Call transfer
Traditional methodologies
Call scripting
Online time tracking
Online voice transmission
Opportunity management
Online payments
PBX
Performance metrics
Offline form
Multiple data sources
Multi-Channel marketing
Multi-Channel communication
Meeting management
Mass texting
Live chat
List management
Progress tracking
Progressive dialer
KPI monitoring
Knowledge management
Kanban board
Issue management
Invoice history
Invoice creation
Integrated business operations
Queue management
Forms creation & design
Recurring/Subscription billing
Referral tracking
For startups
Renewal management
Reporting/Project tracking
Resource management
File management
Transfers/Routing
Calendar/Reminder system
Activity tracking
Approval workflow
Approval process control
User management
Biometric recognition
Attendee management
Agile methodologies
Widgets
Video chat
Alerts/Escalation
Automated scheduling
Visual workflow management
Applicant tracking
Voice mail
Appointment management
@mentions
Call routing
Client management
Call center management
Task editing
CRM
Task scheduling
Real-Time updates
Task progress tracking
Project planning/scheduling
Reminders
Real-Time chat
Transcripts/Chat history
Multiple projects
Real-time consumer-facing chat
Chat/Messaging
Call recording
Calendar sync
Knowledge base management
Task management
Full text search
Sub-Task management
Alerts/Notifications
Marketing automation
Time & expense tracking
Communication management
SMS messaging
Access controls/permissions
Prioritization
Online invoicing
Call logging
Call monitoring
Automatic call distribution
Customizable fields
Assignment management
Workflow management
Calendar management
Customizable branding
Contact management
Collaboration tools
Project planning
Lead generation
Customizable templates
VoIP connection
Billable & non-billable hours
Commenting/Notes
Recurring tasks
Contact database
Document management
Activity dashboard
Lead management
Project management
Reporting/Analytics
Lead qualification
Reporting & statistics
Mobile access
Project tracking
Customizable reports
Attendance tracking
HR management
File sharing
Real-Time notifications
Timesheet management
Email management
Employee database
Document storage
Project time tracking
Interaction tracking
Process/Workflow automation
Sales pipeline management
Online booking
Idea management
Registration management
Version control
Email marketing
Third-Party integrations
Surveys & feedback
Employee management
Employee profiles
Data import/export
Lead capture
Quotes/Estimates
Pipeline management
Task tagging
Billing & invoicing
API
Financial management
Graphical workflow editor
Time off management
Vacation/Leave tracking
Screen sharing
Video conferencing
Segmentation
Search/Filter
Content management
Online time clock
Sales automation
Milestone tracking
Social media integration
Project templates
Prospecting tools
Website integration
Website management
Proposal generation
Supports scrum
Project workflow
WYSIWYG editor
Workforce management
Outbound call center
Patient communications
Performance management
Personalization
Phone Key Input
Planning Tools
Work order management
Policy management
Portfolio management
Win/Loss analysis
Pre-built templates
Wiki
Predictive analytics
Predictive dialer
Preview functionality
Price and cost calculations
Pricing and cost calculations
Pricing management
Private network
Process change tracking
Process modeling & designing
Product catalog
Product configurator
Product lifecycle management
Product roadmapping
Productivity analysis
Productivity tools
Website publishing options
Project scheduling
Support ticket tracking
Unified communications
Usage tracking/analytics
Strategic planning
Staff management
SSL security
Sprint planning
Spam blocker
Source Tracking
Softphone
Social promotion
User profiles
SMS reminders
Utilization reporting
SMS marketing
SIP trunking
Shared contacts
Training management
Tone selection
To-Do list
Timer
Time tracking by project
Time tracking by client
Text to speech
Template management
Team management
Team collaboration
Team Calendars
Task Planning
Task import
Task board view
Task automation
Trend/Problem indicators
Tagging
Two-Way audio & video
ROI tracking
Roadmapping
Ring Groups
Responsive web design
Resource scheduling
VoIP
Volunteer management
Relationship Tracking
Web forms
Web-based deployment
Recruitment management
Records management
Recording
Real time synchronization
Real time editing
Q&A management
Punch card
Pulse surveys
Service level agreement (sla) management
SEO management
Variable workforce
Self service data preparation
Search
Virtual Call Center
Scoring
Sales reports
Sales management
Sales approval
Virtual Extensions
Sales analytics
Visual analytics
Visualization
Rules-Based workflow
Routing
Room booking
Role-Based permissions
eCommerce management
Customer Service Analytics
Customer portal
Customer management
Customer complaint tracking
Conversation intelligence
Contractor management
Content publishing options
Content marketing
Content library
Content ideas
Content delivery
Configurable workflow
Conferencing
Committee management
Commission management
Color codes/icons
CMS integration
Client tracking
Click tracking
Class scheduling
Chatbot
Channel management
Drip campaigns
Donor management
Donation management
Document generation
Document capture
Distribution management
Discount management
Design management
Dependency tracking
Decision support
Deal management
Data visualization
Data synchronization
Data storage management
Data migration
Data extraction
Data connectors
Daily reports
Customization
Customizable dashboard
Customer support
Customer social profiles
Catalog management
Availability management
Autoresponders
Automatic backup
Automated routing
Automated quoting
Automated attendant
Auto-Dialer
Auto update
Audit trail
Audio/Video conferencing
Audio calls
Audience targeting
Archiving & retention
Appointment scheduling
Analytics
AI writing assistant
Agenda management
Ad optimization
Ad hoc reporting
Activity/News feed
Accounting
Account Management
Case management
Capacity management
Canned responses
CAN-SPAM compliance
Campaign Personalization
Campaign analytics
Caller profiles
Call transcription
Call scheduling
Call list management
Call conferencing
Business process control
Business process automation
Bug tracking
Brainstorming
Blogs
Benefits management
Benchmarking
Batch processing
Batch communications
Bar chart
Backup and recovery
Online store builder
Member directory
Member database
Media library
Marketing calendar
Manual dialer
Leave tracking
Learning & development
Lead segmentation
Lead nurturing
Lead notifications
Lead engagement
Lead distribution
Landing pages/web forms
Labor forecasting
Key performance indicators
Job board
IVR
Issue tracking
Issue scheduling
Invoice management
Internal chat integration
Inbound call center
Online store
Online forms
Online calendar
Online booking tools
Onboarding
On-Demand recording
On-Demand communications
Offline access
Office suite
Negative feedback management
Multi-User collaboration
Multi-Currency
Multi-Channel data collection
Multi-Campaign
Multi-board
Monitoring
Mobile optimization
Mobile app
Messaging
Message personalization
Membership management
Member portal
Hourly billing
For mac devices
For it project management
For ipad devices
For insurance industry
For healthcare
For financial institutions
For cloud phone systems
For call centers
For aec industry
Expense tracking
Exhibit/Vendor management
Event management
Event calendar
Employee scheduling
Employee recognition
Employee portal
Employee photos
Employee engagement
Email templates
Email Distribution
Electronic signature
Electronic forms
Help desk management
Guided selling
Group scheduling
Group management
Grammar check
Goal setting/tracking
Goal management
Geotargeting
Generative ai
Gantt/Timeline view
Gamification
Forms management
Forms automation
Form builder
Forecasting
For yoga/pilates studios
For small businesses
For salons and spas
For sales teams/organizations
For religious organizations
For nonprofits
For marketing and advertising

Bitrix24 awards

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Bitrix24 pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

Features included:

  • Support for Online Storage
  • Catalog Items
  • Contact Center Features
  • CRM
  • Website Builder
  • Tasks and Projects
  • Collaboration Tools

Basic

61

Per month

Features included:

  • Drive
  • Online Store
  • Custom Support
  • 24 GB Storage
  • 1 Email Inbox per user
  • 3 Sites- Knowledge Base Software
  • 5 Pipelines

Standard

124

Per month

Features included:

  • Marketing tools
  • Documents
  • 100 GB File Storage
  • 5 Email Inboxes per user
  • 5 Knowledge Bases
  • 90 Days of Data Retention
  • Unlimited Projects

Professional

249

Per month

Features included:

  • Sales Intelligence
  • Automation
  • HR
  • Unlimited Knowledge Bases
  • Administration
  • Screen Sharing
  • Background Blur
  • Event Planning

Enterprise

499

Per month

Features included:

  • Multiple Branches
  • Scalability
  • Enterprise Packs
  • Unlimited Invoices
  • Website Widgets
  • IVR
  • Video conferencing

User opinions about Bitrix24 price and value

Value for money rating:

Of 185 reviews that provide robust commentary on Bitrix24's price and value, 77% mention it in a positive light.

Most reviewers indicate that Bitrix24 offers strong value for money, especially highlighting its comprehensive free plan, which supports up to 12 users and includes a wide range of essential features such as project management, CRM, collaboration tools, and integrations. They appreciate that the free version allows startups and small businesses to access robust functionalities without upfront costs, and many say it’s easy to scale up as their needs grow. Most users consider the pricing for paid plans competitive, particularly for larger teams, noting that the cost per user can be significantly lower than other platforms. They value the inclusion of multiple tools—like video calling, e-signatures, and cloud storage—within the subscription, reducing the need for additional software purchases. Some reviewers find the ability to test the platform extensively before committing to a paid plan very beneficial.

However, some users report that recent price increases and the removal of features from the free plan have negatively impacted value for money. They indicate that the pricing structure can be confusing, and certain advanced features or support require costly upgrades or third-party assistance. Some reviewers feel that small teams may find the entry-level paid plans expensive, and they express frustration over limited functionality in the free version and the need to pay extra for essential tools or support.

, and

To see what individual users think of Bitrix24's cost and value, check out the review excerpts below.

“You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And with a range of affordable pricing plans, Bitrix24 is accessible to businesses of all sizes and budgets. Plus, with a free option available!”
Verified reviewer profile picture

Amr E.

Senior Scrum Master

“It includes tools for project management, candidate tracking and software integration with accounting software such as Quickbooks . Despite this wide range of features, the pricing is very competitive and also offers a monthly fee for an unlimited number of users.”
DT

David T.

Recruiter

“after pay 1500 dolars for only usefulable plan, I needed to pay 3000 dolars for developers to integrate that, all the developers tells different stories, its startup we have, its extremely abusive , AND ONCE YOU PAID , THERE IS NO REFUND, SO THATS”
NO

Nusret O.

CEO

Bitrix24 integrations (147)

Integrations rated by users

We looked at 983 user reviews to identify which products are mentioned as Bitrix24 integrations and how users feel about them.

Integration rating: 4.5 (2)

Integration helps us: Create tickets directly from CRM (Lead, Contact, Company). List of customer tickets. Browse the list and status of selected customer tickets. Ticket details. Manage tickets in a separate tab.

Verified reviewer profile picture

Anonymous R.

Business development department

Jotform logo
Jotform

Integration rating: 2.0 (2)

its not really useful it doesnt help to make direct leads or to check the form its easier to access from jotform

km

khaled m.

CEO

WordPress logo
WordPress

Integration rating: 1.0 (1)

In India, a large number of businesses—especially startups—use WordPress for their websites (almost 70%). For these companies, having a smooth integration with Bitrix24 is very important because it allows them to manage their sales, track leads,

rk

raj k.

Managing director

Mailchimp logo
Mailchimp

Integration rating: 5.0 (1)

I am a user of both Mailchimp and Bitrix24, and together they are both used to manage client communications and marketing workflows. Bitrix24 helps me organize contacts and tasks, whereas Mailchimp is used for email campaigns.

RP

Rebeca P.

Graphic design

Gmail logo
Gmail

Integration rating: 4.8 (5)

Wazzup logo
Wazzup

Integration rating: 3.7 (3)

Integration rating: 5.0 (2)

Xero logo
Xero

Integration rating: 4.5 (2)

Integration rating: 4.5 (2)

Stripe logo
Stripe

Integration rating: 5.0 (2)

Google Docs logo
Google Docs

Integration rating: 5.0 (2)

JivoChat logo
JivoChat

Integration rating: 5.0 (1)

Zadarma logo
Zadarma

Integration rating: 3.0 (1)

SugarCRM logo
SugarCRM

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Google Forms logo
Google Forms

Integration rating: 5.0 (1)

Trello logo
Trello

Integration rating: 5.0 (1)

PayPal logo
PayPal

Integration rating: 5.0 (1)

Bitrix24 customer support

What do users say about Bitrix24 customer support?

Customer support rating:

We analyzed 115 verified user reviews to identify positive and negative aspects of Bitrix24 customer support.

A small group of reviewers found the customer support team helpful, responsive, and dedicated to resolving issues quickly.

Widely noted by reviewers, support response times are slow, with delays of several days for answers or resolution.

A significant portion of users report difficulty reaching support, especially outside business hours or due to time zone differences.

Broad user base mentions support often lacks clarity, provides limited assistance, or redirects users to documentation instead of solving issues.

Support options

Faqs/forum
Email/help desk
Knowledge base
Chat
24/7 (live rep)

Training options

Documentation
Videos
Webinars

To see what individual users say about Bitrix24's customer support, check out the review snippets below.

“The customer support has been helpful and responsive, making it easier to overcome any challenges.”

MS

Martin S.

Owner

“Technical support works only from 9 to 18 and only on weekdays. If something breaks on a non-working day, and your company works seven days a week, you will have to wait until Monday.”

AK

Andrei K.

CTO

Bitrix24 FAQs

Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What is Bitrix24 used for?

Bitrix24 is an all-in-one business management platform that integrates customer relationship management, project and task management, collaboration tools, and automation within a unified digital workspace. The system serves as a consolidated environment for small and medium businesses and provides enterprise-grade functionality for larger organizations. It addresses the needs of sales, marketing, customer support, project delivery, and human resources operations while maintaining data consistency across functions. The customer relationship management component delivers lead tracking, deal pipelines, contact management, sales automation with configurable rules and triggers, and analytics for sales performance. Project and task management features include visualization modes such as Kanban boards, Gantt charts, and Scrum frameworks alongside time tracking, workload balancing, and performance reporting. Collaboration capabilities cover real-time messaging, high-definition video conferencing, shared calendars, activity streams, and secure document storage with version control and collaborative editing. The platform extends to website presence and e-commerce with a site builder that offers landing pages, web forms, custom domains, an online store, inventory management, and payment processing. Human resources functionality encompasses employee directories, absence schedules, work reports, organizational charts, and time management. An AI assistant named CoPilot provides call transcription, task summarization, content suggestions, and automated insights across modules. Bitrix24 supports integrations via an application marketplace with access to over six hundred sixty third-party applications and services and offers a comprehensive API for custom development and workflow customization. Data import and export tools enable migration from other systems and synchronization with external analytics or messaging platforms. Enterprise deployments may be hosted on customer servers with two-step authentication, AES-2056, single sign-on, and compliance with GDPR, ISO 27001, and PCI DSS Level one standards.


Q. What are the benefits of using Bitrix24?

  • Centralizes CRM, task management, online meetings, and collaboration tools in a single workspace, streamlining business operations.
  • Supports sales, marketing, and customer service with integrated automation, analytics, and omnichannel communication features.
  • Enhances team productivity through project management options such as Kanban boards, Gantt charts, and real-time chat.
  • Offers customizable website and online store creation with built-in marketing tools and CRM integration.
  • Provides flat-fee pricing with no per-user charges, making it accessible for teams of various sizes.


  • Q. What languages does Bitrix24 support?

    Bitrix24 supports the following languages:
    Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Turkish, Vietnamese


    Q. Does Bitrix24 support mobile devices?

    Bitrix24 supports the following devices:
    Android, iPad, iPhone


    Q. Does Bitrix24 offer an API?

    Yes, Bitrix24 has an API available for use.


    Q. What level of support does Bitrix24 offer?

    Bitrix24 offers the following support options:
    FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)

    Related categories