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Kommo
5
124
4
51
3
15
2
6
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Messenger-based sales tool for SMBs and entrepreneurs
Table of Contents
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Kommo - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Kommo overview
Based on 204 verified user reviews
What is Kommo?
By industry, Kommo reviewers are most commonly professionals in computer software (21%). The most frequent use case for Kommo cited by reviewers is CRM (63% of reviewers).
What do users say about Kommo pricing?
Most reviewers indicate Kommo provides a fair price and strong cost-benefit ratio, especially for small and mid-sized businesses. Some users report pricing increases with more users, and they mention extra costs for certain integrations and refund issues.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Lead Management
Chat and Messaging
Sales Management
Technical Support
Customer Support
Slow and ineffective technical support
Kommo’s user interface
Kommo review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about Kommo?
Reviewers indicate Kommo streamlines sales and lead management, centralizing conversations from channels like WhatsApp and Instagram, and offering intuitive tools for tracking deals and tasks. They appreciate its integrations, user-friendly interface, and automation features, which help teams organize workflows and improve productivity. Many find the pricing competitive for the features provided, especially for small businesses.
Users report, however, that technical and customer support can be slow or unhelpful, with some experiencing delays in issue resolution and limited flexibility in customization. They mention that initial setup and advanced configurations may require extra effort or external assistance.
Select to learn more
Who uses Kommo?
Based on 204 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Kommo's key features
Most critical features, based on insights from Kommo users:
All Kommo features
Features rating:
Kommo alternatives
Kommo
Starting from
15
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Kommo pricing
Pricing plans
Pricing details:
User opinions about Kommo price and value
Value for money rating:
To see what individual users think of Kommo's price and value, check out the review snippets below.
Julia F.
Secretary
Julia F.
Secretary
Kommo integrations (28)
Integrations rated by users
We looked at 204 user reviews to identify which products are mentioned as Kommo integrations and how users feel about them.
Integration rating: 4.9 (15)
“E' utilizzato da tutti e senza di esso non sarebbe possibile lavorare.”
Augusto C.
Professore di Diritto ed Economia
Integration rating: 4.6 (8)
“It lets us link fundraising directly from social content where our supporters already are.”
“I can't reach milllenials reliably without it. 1”
Deanne B.
Social Impact And Fundraising Manager
Integration rating: 4.7 (6)
“I receive immediate notifications”
Maria N.
Founder and FL Licensed Holistic Esthetician
Integration rating: 4.8 (4)
Integration rating: 4.5 (4)
Integration rating: 4.5 (2)
“For business it is an amazing tool”
Maria N.
Founder and FL Licensed Holistic Esthetician
Kommo customer support
What do users say about Kommo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Kommo customer support.
A few users highlight that Kommo's support team is available, responsive, and eager to help when needed.
Widely noted by reviewers, Kommo's customer support is slow to respond and often unable to resolve issues effectively.
A significant portion of users report difficulty contacting support, poor quality assistance, and unhelpful or unresponsive staff.
Support options
Training options
To see what individual users say about Kommo's customer support, check out the review snippets below.
“I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace.”
Pablo R.
CEO
“The website's Customer service is extremely slow.”
Diego D.
SEO
Kommo FAQs
Kommo has the following typical customers:
Large Enterprises, Freelancers, Small Business, Mid-size Business
These products have better value for money
Q. What is Kommo used for?
Kommo is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities. Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses. With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android. We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.
Q. Does Kommo support mobile devices?
Kommo supports the following devices:
Android, iPhone
Q. What level of support does Kommo offer?
Kommo offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)
