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XM for Customer Experience
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management (CXM) platform
Table of Contents
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XM for Customer Experience - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2025
XM for Customer Experience overview
What is XM for Customer Experience?
Qualtrics CustomerXM is a customer experience management (CXM) platform designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. Key features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
With Qualtrics CustomerXM, users can increase customer engagement and capture feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Using Qualtrics’ AI tools, users can also review customer interactions from phone calls, social media, and third-party review sites. Businesses can utilize this data along with Qualtrics’ Net Promoter Scores (NPS) to analyze consumer satisfaction, create customer segments based on loyalty, and benchmark competitor scores.
Qualtrics CustomerXM’s reporting and analytics features enable managers to track all customer interactions and feedback with executive dashboards, pre-configured reports, and predictive analytics. Businesses can manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention. Users can also monitor key consumer drivers with Qualtrics’ voice of the customer (VoC) program, which provides actionable insights into customer satisfaction and behavior patterns.
Starting price
per year
Alternatives
with better value for money
Pros & Cons
Customization
Assistance
Navigation
Precision
Affordability
Stability
XM for Customer Experience’s user interface
XM for Customer Experience pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.4
Customer support
4.7
Reviews sentiment
What do users say about XM for Customer Experience?
Reviewers appreciate XM for Customer Experience for its robust survey creation, flexible customization, and intuitive interface, which help them gather and analyze data efficiently. They find it easy to deploy surveys, manage responses, and access a wide range of templates and reporting options, though some mention a learning curve and occasional clunky features.
Users report that customer support is responsive and helpful, with extensive tutorials and documentation available. They feel the platform offers strong data collection and visualization tools, but note that advanced features, integrations, and pricing can be restrictive or costly for some organizations.
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Who uses XM for Customer Experience?
Based on 254 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
XM for Customer Experience's key features
Most critical features, based on insights from XM for Customer Experience users:
All XM for Customer Experience features
Features rating:
XM for Customer Experience awards
XM for Customer Experience alternatives
XM for Customer Experience
Starting from
1500
Per year
Jotform
Starting from
39
Per month
Birdeye
Starting from
No pricing info
Zoho Survey
Starting from
35
Per month
XM for Customer Experience pricing
Value for money rating:
Starting from
1500
Per year
User opinions about XM for Customer Experience price and value
Value for money rating:
To see what individual users think of XM for Customer Experience's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Jef R.
Global Program Manager
XM for Customer Experience integrations (43)
XM for Customer Experience customer support
What do users say about XM for Customer Experience customer support?
Customer support rating:
We analyzed 74 verified user reviews to identify positive and negative aspects of XM for Customer Experience customer support.
Widespread user sentiment highlights the outstanding quality and responsiveness of XM for Customer Experience customer support.
A number of users praise the support team's patience, professionalism, and ability to clearly resolve complex issues.
Multiple users appreciate the availability of both live support and comprehensive online resources for quick problem-solving.
A fair number of users find it easy to contact support, noting fast response times and friendly, knowledgeable representatives.
Support options
Training options
To see what individual users say about XM for Customer Experience's customer support, check out the review snippets below.
“Having both "live" customer support as well as the support website helped me get the reports I needed quickly and efficiently.”
Mike R.
Assistant Professor (Teaching)
“It has done everything I've ever wanted to do. When I wanted to do more complicated processes, I called their customer support and they were so great to work with - always available and solved problems easily.”
Heather F.
Pedagogy Researcher
“I was very impressed with the Qualtrics customer care folks, who were able to find and help me with some quirky problems.”
Karen T.
PhD candidate
XM for Customer Experience FAQs
XM for Customer Experience has the following pricing plans:
Starting from: $1500.00/year
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of XM for Customer Experience?
XM for Customer Experience has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does XM for Customer Experience support?
XM for Customer Experience supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish
Q. Does XM for Customer Experience support mobile devices?
XM for Customer Experience supports the following devices:
Android, iPad, iPhone
Q. Does XM for Customer Experience offer an API?
Yes, XM for Customer Experience has an API available for use.
Q. What other apps does XM for Customer Experience integrate with?
XM for Customer Experience integrates with the following applications:
Tray.io, Make, Jira, Annex Cloud Loyalty Experience Platform, SessionCam, DataGrail, Kantata, Tango, Zapier, Fullstory, Glassbox, Medallia Agent Connect, Fuel Cycle, Reputation, Grade.us, Freshdesk, Adobe Analytics, Salesforce Sales Cloud, Pendo, Slack, Tremendous, Tableau, LogRocket, Xoxoday, Chattermill, ServiceNow, Dynamics 365 Business Central, ClickTale, Quantum Metric, UserTesting, Marketo Engage, SocketLabs, ReviewTrackers, Zendesk Suite
Q. What level of support does XM for Customer Experience offer?
XM for Customer Experience offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)
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