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Salesforce Starter
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management tool for SMBs
Table of Contents
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Salesforce Starter - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Salesforce Starter overview
What is Salesforce Starter?
Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform. The marketing capabilities of Salesforce Starter Suite include customizable email templates with built-in analytics, intelligent audience segmentation, and automated email nurture campaigns. The sales features help teams streamline deal management with recommended next steps, a personalized homepage dashboard, and real-time reporting. For customer service, Salesforce Starter offers a 360-degree customer view, knowledge articles for efficient case resolution, and multichannel case submission options. The commerce functionality enables businesses to build branded storefronts, manage product details, and optimize ecommerce performance through integrated analytics.
Who uses Salesforce Starter?
Reviews for Salesforce Starter come from a wide variety of industries, including Computer Software (9% of reviewers), Financial Services (9%), and Marketing and Advertising (7%). The most frequent use case for Salesforce Starter cited by reviewers is CRM (59% of reviewers).
What do users say about Salesforce Starter pricing?
Some users say Salesforce Starter offers good value for money for small businesses due to affordable pricing and essential features. However, many users report that additional features and licenses raise costs, and reviewers criticize pricing transparency.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Assistance
Navigation
Simplicity
Coordination
Affordability
Connectivity
Salesforce Starter’s user interface
Salesforce Starter pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.2
Ease of use
4.0
Customer support
4.1
Reviews sentiment
What do users say about Salesforce Starter?
Users report that Salesforce Starter offers strong customer relationship management, effective lead tracking, and helpful integrations with other tools. They appreciate its intuitive interface, ease of use, and the ability to organize team workflows and collaborate efficiently. Many find it quick to set up and suitable for small to medium teams, with useful features for managing contacts and sales pipelines.
They note, however, that the platform can be complex for beginners, with a learning curve for advanced features and customization. Some mention high pricing, limited features in lower-tier plans, and occasional challenges with support and integration setup.
Select to learn more
Who uses Salesforce Starter?
Based on 219 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Salesforce Starter's key features
Most critical features, based on insights from Salesforce Starter users:
All Salesforce Starter features
Features rating:
Salesforce Starter alternatives
Salesforce Starter
Starting from
25
/user
Per month
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Starting from
20
Per month
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Starting from
No pricing info
LiveAgent
Starting from
15
Per month
Salesforce Starter pricing
Pricing plans
Pricing details:
User opinions about Salesforce Starter price and value
Value for money rating:
Of 20 reviews that provide robust commentary on Salesforce Starter's price and value, 35% mention it in a positive light.
Some users say Salesforce Starter offers good value for money, especially for small businesses and not-for-profits, due to its affordable pricing and essential CRM features. They find it user-friendly and appreciate the advanced search options, mass actions, and easy export functionalities. Some reviewers find it more affordable than other Salesforce products and competitors like Zendesk. However, many users report that the overall cost can be prohibitive, especially for small businesses. They indicate that additional features and user licenses significantly increase expenses. Some reviewers feel the pricing is higher than competitors with similar functionalities and criticize the lack of transparency about additional costs.
, and
To see what individual users think of Salesforce Starter's cost and value, check out the review excerpts below.
Salesforce Starter integrations (181)
Integrations rated by users
We looked at 219 user reviews to identify which products are mentioned as Salesforce Starter integrations and how users feel about them.
Integration rating: 2.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Salesforce Starter support options
Typical customers
Platforms supported
Support options
Training options
Salesforce Starter FAQs
Salesforce Starter has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using Salesforce Starter?
Q. Who are the typical users of Salesforce Starter?
Salesforce Starter has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Salesforce Starter support?
Salesforce Starter supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Salesforce Starter support mobile devices?
Salesforce Starter supports the following devices:
Android, iPad, iPhone
Q. Does Salesforce Starter offer an API?
No, Salesforce Starter does not have an API available.
Q. What other apps does Salesforce Starter integrate with?
Salesforce Starter integrates with the following applications:
Dropbox Business, ActiveCampaign, Zapier, Docusign, Box, Dropbox Sign, Nicereply, PandaDoc
Q. What level of support does Salesforce Starter offer?
Salesforce Starter offers the following support options:
Email/Help Desk, FAQs/Forum, Chat, Knowledge Base, Phone Support
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