Square Appointments Reviews

Pros
This is my favorite booking app. It has everything in one. Clients can book appointments and pay for service.

Cons
The only thing I don’t like about it is that I can add photos to appointments for category purposes. But clients can’t see the photos when booking. It would be nice to be able to put a photo next to the service on booking page

Rating breakdown

Likelihood to recommend: 10/10

Pros
Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Cons
I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Rating breakdown

Likelihood to recommend: 8/10

Pros
I love that I can complete transactions and book the same client all in one place! I’m a one man show so this makes life easy and helps me retain business!

Cons
I don’t have many complaints with square appointments. It’s worked well with keeping my schedule intact.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It has a dedicated iPad app.

Cons
Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

Rating breakdown

Likelihood to recommend: 1/10

Pros
The ease in which you are able to set up the system was delightful,non invasive and efficient. I also like the fact someone can select from a menu to better customize their engagement with the process. ANd the mobile app is nearly identical to the desktop version which makes travel mode more efficient.

Cons
My initial set up was separate from my Square account however it is now an integral component. The new integration removed the need to work

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.

Cons
If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Square appointments is extremely user friendly for my employees and for my customers. Email and text reminders reduce missed appointments.

Cons
It would be nice to have a feature that would allow you to schedule recurring appointments on certain days of the month (ex: 1st and 3rd Fridays).

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use for myself as well as clients making appointments. Fast, and accurate. I no longer have to stop what I'm doing to answer the phone.

Cons
Other then the allowance I could give myself by speaking to the client booking their appointments.... I have nothing bad to say about this!

Rating breakdown

Likelihood to recommend: 10/10

Pros
Having both appointment scheduling and invoicing on the same platform, the option to embed the scheduler on website

Cons
It definitely has a learning curve on setting the availability for different appointments. When I change availability for one service, the other services also reflected the changes which is not what I wanted. It took me a long time to figure out.

Rating breakdown

Likelihood to recommend: 9/10

Pros
the ease of use is great.

Cons
There's a lot of things that could be improved. For instance, calculate how many appoints were cancelled or No Shows for a month. That's just one example.

Rating breakdown

Likelihood to recommend: 7/10

Pros
-have customers pre-pay for appointments -manage multiple types of appointment and multiple employees -fine tune cancellation periods -charge cancellation fees -useful analytics

Cons
-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.

Cons
I really haven’t found anything I don’t like with this system. Extremely pleased

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Cons
I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!

Cons
I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Cons
Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

Rating breakdown

Likelihood to recommend: 9/10

Pros
User friendly, works well on phone as well as computer. Easily integrates with my website to make it easy for clients to schedule

Cons
For a while it was not compatible with Android, they have since created and Android app. Sometimes tough to get in touch with customer service

Rating breakdown

Likelihood to recommend: 8/10

Pros
I love that I’m able to link my business ventures together as far as appointment setting and use of the online store.

Cons
What I didn’t like was the monthly fee but that’s gone now

Rating breakdown

Likelihood to recommend: 10/10

Pros
I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments.

Cons
I currently like everything about this software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.

Cons
I havent found anything that I dislike.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like that the software automatically sends text and email reminders -- my customers really appreciate that.

Cons
For the mobile app, it would be great to be able to pull up pending appointments in a list format. Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ease of use for both me and clients, easy to write notes and track clients, easy to do personal notes to clients on confirmation, can instantly track history. Great communication, great client history without any effort. And that includes their tip history as well -- all tracked through Square.

Cons
The fact that if I allow clients to cancel appointments on line, a cancellation shows up FOREVER on the overview page. Annoying.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to access ..my clients love it..love instant deposit

Cons
Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment

Rating breakdown

Likelihood to recommend: 10/10

Pros
Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

Cons
Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

Rating breakdown

Likelihood to recommend: 9/10

Pros
I really liked how simple everything on the Square Appointments app was made to be. Literally, everything I needed to do with my calendar I did it on the app and it was perfect.

Cons
I gave 4 stars for the Features and Functionality simply because if you are someone like me who offers a variety of services then it is a bit difficult to keep your booking site neat and organized without it looking like there are just a million things on a long list on your site. It would be much better to have an option where we can put our services into categories.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ease of navigation and display of the interface makes booking and confirming appointments quick and painless. Being able to store client information to book to appointments also speeds up the process as well. The way the app syncs automatically with our studios home website makes organization between client and engineer schedules all the more manageable.

Cons
There's really only one con that comes to mind. I only wish I were able to clone events and drag them to other team members schedules in order to block off their time without having to create a new personal appointment for each employee to block off their time.

Rating breakdown

Likelihood to recommend: 10/10