Square Appointments Reviews

I loved how easy it was to set up. There were quite a few steps involved, but the app provided the steps needed and let me know if I was missing anything.

I don't have many cons right now. So far it's met all of my needs.

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

I like its connected to my register system, their price is affordable,

the system is super flawed. to book an apt you can require a card on file for no show protection. However clients can book an apt put card information in, then after they book the apt all they have to do is log into their account and delete their card on file. I am not notified they did it and when they don't show up for their apt I can't charge them because they took their card off their account...

Read more

Seamless integration with Squares payment system. One stop shop.

It’s so easy and does such a great job I don’t have any complaints at this moment.

When I opened my practice I needed an appointment system that also worked with my merchant services. Square appointments was so easy to install and navigate. It also works great with google calendar which is a major plus for me. We have an online booking link where we were able to use Zapier as well to connect directly to square appointments with the help of google calendar. Truly fantastic!

Wish there were more customized features to the appointments app but I am sure in time that will happen too.

I used to love this free service. Used with the other services it was easy and convenient for both me and my guests.

Misappropriated tier pricing has driven me away. As a single person, I do not need to Italian the multiple locations or employee services but cannot retain confirmation and reminder contacts without paying $30/m. Other providers will do this and more for free.

I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.

If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.

I love that I can complete transactions and book the same client all in one place! I’m a one man show so this makes life easy and helps me retain business!

I don’t have many complaints with square appointments. It’s worked well with keeping my schedule intact.

Square appointments is easy to use and features everything that a small service oriented business needs. I love that clients can pay for the service from the appointment page.

At first I was confused on how to make payment from appointment window optional. The steps could have been more clear.

It connects to my Instagram account and website for clients to register on their own. The interface is simple to use. Very streamline.

That is connected to the square app. It need to connect to the app. All the appointments have to done inside square appointments.

It works seamlessly, and allows me to give my clients a Covid message, and a link to my client/practitioner agreement before they even book their session. I love that it integrates Square software and my Google Calendar, so there is no duplication of effort. Though I do not use the feature, it's brilliant that it will allow me to accept payment through Square at the time clients book an appointment.

Some of the backend features could use some tweaking. Given how many of us work from home, there should be an option for a client to choose a remote session, not just their home or my office. I always have to contact clients to find out if they want to meet at my office or work via Zoom. That choice should be one that clients can make clearly at the time of booking their session.

Square appointments is extremely user friendly for my employees and for my customers. Email and text reminders reduce missed appointments.

It would be nice to have a feature that would allow you to schedule recurring appointments on certain days of the month (ex: 1st and 3rd Fridays).

The ease in which you are able to set up the system was delightful,non invasive and efficient. I also like the fact someone can select from a menu to better customize their engagement with the process. ANd the mobile app is nearly identical to the desktop version which makes travel mode more efficient.

My initial set up was separate from my Square account however it is now an integral component. The new integration removed the need to work

This is my favorite booking app. It has everything in one. Clients can book appointments and pay for service.

The only thing I don’t like about it is that I can add photos to appointments for category purposes. But clients can’t see the photos when booking. It would be nice to be able to put a photo next to the service on booking page

-have customers pre-pay for appointments -manage multiple types of appointment and multiple employees -fine tune cancellation periods -charge cancellation fees -useful analytics

-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Square is one of the first POS systems that I used so I’m very familiar with it. It integrates easily with many different applications and has a fair amount of necessary features.

I pay a lot of money to use square for appointments square for payroll square for POS square for marketing etc. etc. I hate that every part of Square has a different app I wish I could all just be in one and I hate how they charge for every little thing, boy they make a ton of money off me and their customer service is horrible

Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.

I really haven’t found anything I don’t like with this system. Extremely pleased

I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!

I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.

Easy to use for myself as well as clients making appointments. Fast, and accurate. I no longer have to stop what I'm doing to answer the phone.

Other then the allowance I could give myself by speaking to the client booking their appointments.... I have nothing bad to say about this!

I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

I love that I’m able to link my business ventures together as far as appointment setting and use of the online store.

What I didn’t like was the monthly fee but that’s gone now

I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments.

I currently like everything about this software.

User friendly, works well on phone as well as computer. Easily integrates with my website to make it easy for clients to schedule

For a while it was not compatible with Android, they have since created and Android app. Sometimes tough to get in touch with customer service

I like the simplicity of it, it is well organized, and it is user friendly....especially for a new business owner like me

Yes, not having a forms option. I am in the beauty industry/PMU and it is super important for me to have clients fill out forms. Having to print them out and then having them fill them out on the day of their appointment is time consuming. I wish that Square already had the options to send clients forms (and forms with images on them). And having to turn on my location settings every time I wanted to log on to the app