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Square Appointments Logo

Square Appointments

The all-in-one point of sale for booking, payments, and more

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(44)

Square Appointments Reviews

Overall rating

4.4

/5

172

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10

Reviews by rating

Pros and cons

It’s amazing to have your days in one place. Square sends out reminders and confirmations which is amazing.
We liked that it tied into Square and we wanted to keep everything inside of unified platform. We also like clean layout.
I have a wonderful time using square and I recommend it to everyone I know that’s in business.
Square has no emergency procedures. I was just told Monday morning that the initial complaint was not entered correctly and no one has even looked at our issue yet.
I hate having to login with my email and password over and over.
The calendar is not functional at all. There is no calendar in the app either (computer only) so our techs in the field cannot use it.
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172 reviews

Recommended

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David C.

Instructional Designer

Higher Education, 501-1,000 employees

Review source

Overall Rating

Remarkably Well Done

Reviewed 2 years ago

Transcript

David C.: Hi, my name is David. I am a chief optimism officer in the photography industry, and I give...

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Heather G.

Owner

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

Great Product

Reviewed 2 years ago

Transcript

Heather: Hi, I'm Heather, and I am a co-owner of a sports chiropractic facility, and I'm here to talk...

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Mallisa M.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Makes Scheduling Easy

Reviewed 5 years ago
Pros

I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.

Cons

NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.

DH
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Daja H.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square is perfect for small businesses!

Reviewed 3 years ago

I love that I can integrate my google calendar with square. It’s amazing to have your days in one place! Square sends out reminders and confirmations which is amazing. My clients like the text message option. It goes right to their phone and all they have to do is look in their messages to check, no logins and passwords to worry about for them.

Pros

I love that I can complete transactions and book the same client all in one place! I’m a one man show so this makes life easy and helps me retain business!

Cons

I don’t have many complaints with square appointments. It’s worked well with keeping my schedule intact.

zl
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zachery l.

Cosmetics, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Flawed system, allow's clients to take advantage of your business

Reviewed 2 years ago

horrible with apts.. they will not add any features despite over whelming crystals for the added apps because they don't agree or like the requested feature. the flaws in the card on file protection system that can be deleted from the client end cost the business money. their last of understand for adding feature is crazy. they have no idea what things are like from out point of view and refusing to fix these feature cause they don't think its necessary.

Pros

I like its connected to my register system, their price is affordable,

Cons

the system is super flawed. to book an apt you can require a card on file for no show protection. However clients can book an apt put card information in, then after they book the apt all they have to do is log into their account and delete their card on file. I am not notified they did it and when they don't show up for their apt I can't charge them because they took their card off their account...

AR
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Verified reviewer

Higher Education, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using Square Appointments as a Client

Reviewed 4 months ago

Overall, I have had a positive experience using Square Appointments as a client. The platform is easy to use and navigate, providing a clear overview of available appointment times, services, and prices. The ability to book appointments online and receive reminders via email or text message is convenient, and the platform allows me to manage my appointments and view my appointment history in one place....

Pros

As a client, I have had a positive experience using Square Appointments for booking appointments with various businesses. The platform is easy to navigate, providing a clear overview of available appointment times, services offered, and prices. I appreciate the ability to book appointments online and receive reminders via email or text message. The platform also allows me to manage my appointments and view my appointment history in one place, which is convenient. Additionally, the secure payment processing system makes it easy to pay for services online, eliminating the need to carry cash or a credit card to the appointment.

Cons

One potential downside of using Square Appointments as a client is that not all businesses may be using it, which can lead to a less consistent booking experience. While Square Appointments is a popular platform, some businesses may still require clients to book appointments over the phone or in person, which can be less convenient for clients who are accustomed to booking online.

AJ
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Avril J.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Set your Appointments and get Paid in One

Reviewed 3 years ago

I needed a way to have clients schedule consulting and also pay for the time immediately. Before I was utilizing several online platforms that were not linked .

Pros

The ease in which you are able to set up the system was delightful,non invasive and efficient. I also like the fact someone can select from a menu to better customize their engagement with the process. ANd the mobile app is nearly identical to the desktop version which makes travel mode more efficient.

Cons

My initial set up was separate from my Square account however it is now an integral component. The new integration removed the need to work

CS
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Caitlin S.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, loved the automatic reminders and mobile app

Reviewed 3 months ago

This was a great appointment booking software for me. The only reason I switched is because there was one available with the program I use to keep my clients' records, and I was already paying for it. It made sense to make the switch, otherwise I would have stuck with Square.

Pros

The mobile app was great for checking my appointments for the day and booking clients in no time. I loved the automatic reminders; this was a huge time saver for me. So easy to use, worth the money!

Cons

Square Appointments was free for some time but then they started charging--I feel like they got me hooked on it and then I had to pay monthly. But, still worth it for all the time it saved me and with how easy it is to use.

AR
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Verified reviewer

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Square is a good and easy to use software.

Reviewed 10 months ago

Overall, it's good enough for me to continue use it. I recommended Square to one of my friends who starts her own retail business as well. If it's possible , I wish Square can lower down the credit cards payment process fee.

Pros

I like it's easy to set up and not expensive to start with just personal (no timeworker) use. No monthly fee is my most like part . It comes with a good monthly report for your business.

Cons

There's one thing I don't like is the 2.6% processing fee on credit cards payment . For a small business , it's too much for personal use.

IG
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Isaias G.

Construction, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great app - I wish the mobile version was as seamless as the desktop version

Reviewed 7 years ago

This program is great, and is simple to use. For the mobile app, it would be great to be able to pull up pending appointments in a list format. Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Pros

I like that the software automatically sends text and email reminders -- my customers really appreciate that.

Cons

For the mobile app, it would be great to be able to pull up pending appointments in a list format. Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

DO
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Dawn O.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great but outgrew it

Reviewed 4 months ago

Was excellent when I was a single service provider but as the spa grew we lit grew the software. It’s great for small business software but didn’t like it wasn’t salon specific enough.

Pros

This was very user friendly software. Easy to use.

Cons

It wasn’t great for a busy spa. Cashing out multiple services done with several service providers on one transaction wasn’t available. Reporting wasn’t strong enough either, keeping track of GCs was okay but not great.

TB
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Tiri B.

Cosmetics, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Would recommend to small business owners

Reviewed 4 years ago

I haven’t had any problems with square so far everything isn’t great but it’s good for a small business owner like myself

Pros

What I like the most is that I am able to keep track of my appointments and clients so easily. It’s a great way to keep your calendar in check!

Cons

I do not like that I cannot sync my phone calendar and the square app or even if they had a widget for the Notification Center would be great!

RZ
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Ren Z.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Promising but very limited

Reviewed 7 years ago

Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that...

Pros

It has a dedicated iPad app.

Cons

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

DJ
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Denise J.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Professional Edge

Reviewed 5 years ago

My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.

Pros

Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.

Cons

I really haven’t found anything I don’t like with this system. Extremely pleased

CM
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Cory M.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Loving it!

Reviewed 7 years ago

I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.

Pros

I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Cons

I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

JH
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Jas H.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SQUARE APPOINTMENTS IS THE WORST!

Reviewed 6 years ago
Pros

NOTHING is good about this program, at the time we were excited to have square appointments since we had the POS. But it has crashed, lost valuable information and jeopardized our security by letting unauthorized users log into our business account.

Cons

The system has constantly crashed, for over a month now we have lost client information, appointments and our calendars were wiped out due to an upgrade. There are only "managers" that only take feed back, refuse to transfer you to an engineer and lose notes on the issues. They also have breached the security of our stylists and our business by interlinking their appointments application to our Point of sale. NO ONE should be able to have access to the business account. These stylists are independent contractors!

TC
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Tiffany C.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Appointments

Reviewed 4 years ago

I have a wonderful time using square and I recommend it to everyone I know that’s in business

Pros

I love that I’m able to link my business ventures together as far as appointment setting and use of the online store.

Cons

What I didn’t like was the monthly fee but that’s gone now

AD
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April D.

Individual & Family Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this software

Reviewed 2 years ago

My overall experience with this software is awesome and I wouldn’t use anything else it’s that great

Pros

I love the fact that it’s easy to use and that it’s easy for my clients to use this has help my business greatly

Cons

There is nothing I don’t like about this software because it has been great and I couldn’t live with out it

KS
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Kathleen S.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Satisfied Customer

Reviewed 7 years ago

I started using the square in 2012 my business has grown thanks to all of the benefits and tools that the square has offered I recommend them always to all my clients who are going into or already have businesses.

Pros

I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.

Cons

I havent found anything that I dislike.

DT
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David T.

Music, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square Appointments

Reviewed 3 years ago

We are able to keep our studios schedule clear and organized for all clients who may want to book an appointment as well as keeping g it easy it read for the other employees so we each know when the studio is free or booked.

Pros

The ease of navigation and display of the interface makes booking and confirming appointments quick and painless. Being able to store client information to book to appointments also speeds up the process as well. The way the app syncs automatically with our studios home website makes organization between client and engineer schedules all the more manageable.

Cons

There's really only one con that comes to mind. I only wish I were able to clone events and drag them to other team members schedules in order to block off their time without having to create a new personal appointment for each employee to block off their time.

RD
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Ramona D.

Alternative Medicine, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good for only one location

Reviewed a year ago

It was a good experience but I needed something more flexible and more robust to grow with my business in terms of record keeping of my clients.

Pros

Easy to use and set up. I liked that it integrated with Square Payments. Good for reminding clients of appointments by email and text.

Cons

Increased fees for multiple locations. As a small business trying to work multiple locations to gain varied clientele it was counter productive for me to continue using it.

AR
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Verified reviewer

Mental Health Care, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Appointment scheduling ease

Reviewed 5 years ago
Pros

I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.

Cons

For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy for people to make appointments

Reviewed 5 years ago

If you need customers to be able to make appointment online, this is the service for you!

Pros

What I like best about Square Appointments is how easy it is for people to make appointments.

Cons

Getting everything set up is relatively easy, it can be a little more difficult if you get overwhelmed by technical things. But I think it is the nature of the task, and not much they can do to make it easier.

SK
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Saskia K.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Don't know what I would do if I didn't have Square Appointments - it's a life saver!

Reviewed 5 months ago

Just a fantastic experience overall.

Pros

Ease of use for both me and all of my clients.

Cons

Nothing! I have not experienced any short commings

jk
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jane k.

Environmental Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Useless

Reviewed 2 years ago

It feels like it was something a kid started for a school project but did not finish.

Pros

None, maybe text messages would be useful if the calendar worked.

Cons

Nothing works. If you import your Google calendar, then the entries are kind of static, you cannot edit them or even read the notes, they do not transfer well and appear in gibberish symbols. Because we log in from different time zones only 1hr apart, all entries appear across two day intervals. I cannot move entries either, they are just stock there. The calendar is not functional at all. There is no calendar in the app either (computer only) so our techs in the field cannot use it.

RL
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Rho L.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Making appointments simple

Reviewed 5 years ago
Pros

Square is one of the easiest ways to make appointments and keep appointment straight. My staff Is so much more efficient using square appointments.

Cons

I can't think of anything I do not like about square appointments. It is easy it is simple it is a great way to get your business organized.

AL
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Autumn L.

Consumer Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Square is great, but

Reviewed 4 years ago
Pros

It is pretty easy to use and so far I haven't any issues with most of it.

Cons

I wish that it was cheaper, I wish that we could control the message better that is sent out to remind someone of their appointment. I also wish Square offered better customer service.