Square Appointments Reviews

Pros
-have customers pre-pay for appointments -manage multiple types of appointment and multiple employees -fine tune cancellation periods -charge cancellation fees -useful analytics

Cons
-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.

Cons
I really haven’t found anything I don’t like with this system. Extremely pleased

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Cons
I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Square is my go to on the go payment processor. I have the app on my phone and I can easily swipe credit cards through a reader they sent over. Very easy to use and if I ever have any questions their tech support is there with fast and helpful answers. I can literally complete a transaction in 30 seconds, it so fast and easy to use

Cons
I don't have any cons about this payment processor. Sometimes I have to swipe twice through my reader, but I think I've used it too much and it's starting to die (or it could be my headphone jack connection)

Rating breakdown

Likelihood to recommend: 10/10

Pros
I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Cons
Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like that the software automatically sends text and email reminders -- my customers really appreciate that.

Cons
For the mobile app, it would be great to be able to pull up pending appointments in a list format. Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.

Cons
I havent found anything that I dislike.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use for both me and clients, easy to write notes and track clients, easy to do personal notes to clients on confirmation, can instantly track history. Great communication, great client history without any effort. And that includes their tip history as well -- all tracked through Square.

Cons
The fact that if I allow clients to cancel appointments on line, a cancellation shows up FOREVER on the overview page. Annoying.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to access ..my clients love it..love instant deposit

Cons
Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment

Rating breakdown

Likelihood to recommend: 10/10

Pros
Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

Cons
Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

Rating breakdown

Likelihood to recommend: 9/10

Pros
I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.

Cons
For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.

Rating breakdown

Likelihood to recommend: 10/10

Pros
this is easy to use and you really have the ability to adapt easily to the interface. The Square Appointments app has now been combined with Square POS. You are able to book appointments, send invoices, and use the POS all using one app now! It's definintely streamlined for us busy business owners.

Cons
There is an option to create recurring appointments but you can only select it for that day. Ex: Monday for the next X amount of weeks. I haven't been able to set it for MWF for X amount of weeks.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.

Cons
NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.

Rating breakdown

Pros
I like the how my schedule comes up for the day. The reports, easy usage.

Cons
I hate having to login with my email and password over and over. I wish there were an app that I could stay logged in or just put in a 4 digit code for security purposes since my clients credit/debit cards could be charged. My customers hate that they have to put their card number in every time. The mobile layout needs a little work on some pages

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ease of use

Cons
Does not have all of the functionality we require.

Rating breakdown

Likelihood to recommend: 10/10

Pros
They have built a good system with good support that allows us to easily get and manage online bookings.

Cons
There could be some more functionality built out that could allow us to further create other options on our reservation calendar.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It has a dedicated iPad app.

Cons
Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

Rating breakdown

Likelihood to recommend: 1/10

Pros
What I like best about Square Appointments is how easy it is for people to make appointments.

Cons
Getting everything set up is relatively easy, it can be a little more difficult if you get overwhelmed by technical things. But I think it is the nature of the task, and not much they can do to make it easier.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy for customers to book, reschedule or cancel online! They can even make a payment.

Cons
Square Appointments App is not available for Android yet.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Square is one of the easiest ways to make appointments and keep appointment straight. My staff Is so much more efficient using square appointments.

Cons
I can't think of anything I do not like about square appointments. It is easy it is simple it is a great way to get your business organized.

Rating breakdown

Pros
Square has come a long way with its scheduling software. Guests constantly compliment our business on its simplicity and ease-of-use.

Cons
My con would be that Square Scheduling is not very feature rich, and does not accommodate the demands of a full-service salon well.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Square Appointments business scheduling system is simple to use. It allows you to schedule client appointments, and determine if you require prepayment for bookings- an important feature.

Cons
The only Con i'd have to say is the pricing on this product. If you're using this software for something that's not necessarily actually making you money, it may be worth just scheduling through outlook or something like that.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy!!!

Cons
I would like to see more of my suggestion.

Rating breakdown

Likelihood to recommend: 10/10

Pros
its easy to use to book my clients appointments and it keeps me organized!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that I can connect credit card sales and appointments in one easy to use program

Cons
A bit of a learning curve to set up, but overall pretty simple.

Rating breakdown

Likelihood to recommend: 9/10