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Vtiger CRM

All-in-one CRM for small businesses

Table of Contents

Is this product right for your business?

Find out with a

Vtiger CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Vtiger CRM overview

Based on 336 verified user reviews

What is Vtiger CRM?

By industry, Vtiger CRM reviewers are most commonly professionals in information technology and services (18%). The most frequent use case cited is CRM (71% of reviewers).

What do users say about Vtiger CRM pricing?

Most reviewers indicate that Vtiger CRM delivers strong value for money, citing affordable pricing, generous features in lower-tier plans, and a robust free version. Some reviewers feel advanced features require extra investment or developer resources.

Starting price

12per user /
per month

Alternatives

with better value for money

Pros & Cons

Sales Management

Customer Management

CRM

Search Functionality

Slow performance impacts workflow

Vtiger CRM’s user interface

Ease of use rating:

4.3

(336)

Vtiger CRM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(7)

3-4(171)

5(158)

What do users say about Vtiger CRM?

By industry, Vtiger CRM reviewers are most commonly professionals in information technology and services (18%). The most frequent use case cited is CRM (71% of reviewers).

Select to learn more

Who uses Vtiger CRM?

Based on 336 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer Software

Telecommunications

Management Consulting

Others

Use cases

CRM

Customer Service

Lead Management

Online CRM

Lead Capture

Vtiger CRM's key features

Most critical features, based on insights from Vtiger CRM users:

Lead management

4.3

(31)

Contact management

4.3

(28)

Reporting/Analytics

4.0

(15)

Contact database

4.8

(16)

Document storage

3.7

(10)

Interaction tracking

3.9

(11)

All Vtiger CRM features

Features rating:

4.2

(336)

Web-based deployment

3.0

(3)

Territory management

4.0

(1)

Alerts/Notifications

4.8

(4)

Search/Filter

5.0

(1)

Sales activity management

5.0

(1)

Pipeline management

4.3

(4)

Knowledge base management

4.0

(1)

For small businesses

5.0

(2)

For sales teams/organizations

2.0

(1)

Client management

3.7

(3)

Customizable reports

4.5

(2)

Calendar/Reminder system

4.4

(8)

Lead qualification

4.0

(10)

Workflow management

4.0

(4)

Task management

4.5

(8)

Sales pipeline management

3.8

(21)

Customer database

4.4

(7)

Support ticket management

4.7

(7)

Mobile access

3.8

(4)

Data import/export

4.1

(7)

Access controls/permissions

5.0

(2)

Lead capture

4.0

(10)

Inbox management

4.5

(2)

Quotes/Estimates

4.0

(3)

Marketing automation

4.0

(5)

Live chat

4.7

(3)

Email management

4.0

(10)

Calendar management

3.3

(4)

Autoresponders

(0)

Predictive analytics

(0)

Prospecting tools

(0)

Customer Service Analytics

(0)

Referral tracking

(0)

Reporting & statistics

(0)

Routing

(0)

Automated routing

(0)

Sales forecasting

(0)

Customer complaint tracking

(0)

Sales reports

(0)

Sales trend analysis

(0)

Content management

(0)

Appointment scheduling

(0)

Segmentation

4.5

(2)

Self service portal

(0)

Social media integration

4.0

(1)

Source Tracking

(0)

CRM

(0)

API

(0)

Alerts/Escalation

3.0

(1)

Third-Party integrations

4.0

(1)

Web forms

(0)

Activity dashboard

5.0

(1)

Email marketing

5.0

(2)

Email templates

(0)

Email tracking

(0)

Engagement tracking

(0)

For insurance industry

(0)

Campaign management

(0)

Calendar sync

5.0

(1)

For startups

(0)

Forecasting

4.0

(1)

Help desk management

(0)

Document management

(0)

Internal chat integration

(0)

Dashboard

(0)

Lead distribution

(0)

Lead nurturing

(0)

Business card/badge scanning

(0)

Lead segmentation

1.0

(1)

Customizable templates

5.0

(1)

Collaboration tools

(0)

Customizable fields

5.0

(1)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

3.0

(1)

Opportunity management

(0)

Performance metrics

5.0

(1)

Vtiger CRM awards

Complaint Management

83/100

Vtiger CRM alternatives

Vtiger CRM

4.3

(336)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

4.5

Customer Support

4.2

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

HubSpot CRM

4.5

(4.4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoho CRM

4.3

(6.9K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Vtiger CRM pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

One Pilot

0.00

/user

Features included:

Autoresponders
Campaign Reports
Comments Sections
Document Management
Email Integration
Idle Alerts
Listing and Segments
One View
Profile Scoring

One Growth

/user

Per month

Features included:

Autoresponders
Internal Team Collaboration
Document Management
Email Integration
Campaign Reports
Listing and Segments
One View
Multi Pipelines

One Professional

/user

Per month

Features included:

Agent Level Business Hours
Customizable Reports
Internal Team Collaboration
Invoice Generation
Lead Scoring
Least Loaded Ticket Assignment
Live Chat
Multi Pipelines
Profile Scoring
Purchase Order Management
Sales Insight
Sales Order
Social Ticketing
Vendor Management

One Enterprise

/user

Per month

Features included:

Agent Level Business Hours
Customizable Reports
Internal Team Collaboration
Internal Ticketing System
Internal Tickets
Invoice Generation
Lead Scoring
Least Loaded Ticket Assignment
Live Chat
Multi Pipelines
Profile Scoring
Purchase Order Management
Sales Insight
Sales Order
Social Ticketing
Vendor Management
Work Order Management

User opinions about Vtiger CRM price and value

Value for money rating:

4.5

Of 50 reviews that provide robust commentary on Vtiger CRM's price and value, 93% mention it in a positive light.

Most reviewers indicate that Vtiger CRM offers strong value for money, highlighting its affordable pricing and the breadth of features included even in lower-tier plans. They appreciate the availability of both a free open-source version and a budget-friendly cloud-hosted option, which allows small businesses and startups to access essential CRM functionalities without significant upfront investment. Many users find the free version sufficient for basic needs, with the option to upgrade to paid plans for more advanced features as their requirements grow. Reviewers appreciate the regular updates and ongoing development, noting that the platform continues to add new features while maintaining reasonable costs. They say the free trial provides full access to the product’s capabilities, helping them evaluate its suitability before committing. Some users report that Vtiger CRM’s cost is significantly lower than comparable solutions, making it an attractive alternative for organizations with limited budgets. A few reviewers mention that while advanced features may require additional investment, the overall value remains high. Some reviewers feel that the need for developer resources to customize or maintain the open-source version can offset initial savings, and a minority think the platform lacks value for those seeking highly advanced or seamless solutions.

, and

To see what individual users think of Vtiger CRM's cost and value, check out the review excerpts below.

“The design keeps updating with many new features which are so awesome in the current price bracket when compared to other softwares.”

Purva K.

Digital Marketing Executive

“In general I am satisfied with this software since it fulfills its functions according to a low subscription price and even its free version is very useful.”

Flor C.

Software Developer

“For the monthly subscription price you get a lot of value for this much power. ”

Ron C.

REALTOR

“This may not be feasible for smaller businesses that are operating on a tight budget.”

John S.

Social Media Consultant

“other CRMS' This is not value for the money.”

Vicky M.

Sales Support

Vtiger CRM integrations (116)

Integrations rated by users

We looked at 336 user reviews to identify which products are mentioned as Vtiger CRM integrations and how users feel about them.

Twilio

Integration rating: 3.0 (1)

Microsoft 365

Integration rating: 5.0 (1)

Vtiger CRM customer support

What do users say about Vtiger CRM customer support?

Customer support rating:

4.5

We analyzed 38 verified user reviews to identify positive and negative aspects of Vtiger CRM customer support.

Widespread user sentiment highlights Vtiger CRM's support team as responsive, knowledgeable, and always willing to help.

A fair number of users appreciate the availability of multiple support channels, including live chat, phone, and online help.

Multiple users report that support staff are patient, dedicated, and resolve issues quickly, making setup and troubleshooting easier.

Support options

Knowledge base

Chat

Email/help desk

Phone support

24/7 (live rep)

Faqs/forum

Training options

Webinars

Live online

Videos

In person

Documentation

To see what individual users say about Vtiger CRM's customer support, check out the review snippets below.

“With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base.”

Liz K.

Operations Support

“Since connecting with customer reps and the other support team via the telephone support line - I've been blown away at the level of technical support your team can provide.”

Joanne B.

“The support from V tiger has been nothing less than superb and we could not have made the use of it that we now are without that support ”

Chris H.

Vtiger CRM FAQs

Q. Who are the typical users of Vtiger CRM?

Vtiger CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money

Q. What is Vtiger CRM used for?

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle. 1. Marketing teams to capture and nurture leads. 2. Sales teams to score, track and close resulting deals. 3. Support teams to access complete customer history and provide exception support.

Q. What are the benefits of using Vtiger CRM?

Discover invaluable insights and make better informed business decisions.

Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

Proactively surfacing important issues that need attention to prevent escalations.

Import leads and contacts with photographed business cards.

Track customer purchase histories down to uniquely identifiable items and services.

Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

Q. What languages does Vtiger CRM support?

Vtiger CRM supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. Does Vtiger CRM support mobile devices?

Vtiger CRM supports the following devices:
Android, iPad, iPhone

Q. Does Vtiger CRM offer an API?

Yes, Vtiger CRM has an API available for use.

Q. What level of support does Vtiger CRM offer?

Vtiger CRM offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum