App comparison
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Free Customer Experience Software
Last updated: March 2026
175 software options
Sponsored
livepro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge management system
Pricing starts from $25 per user for the top tier amount of users. Pricing will increase for less users and descrease for more users as you scale up your contact center.
Read more about livepro
Preferred Patron Loyalty
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Innovative Loyalty Programs, Customer Engagement & Gift Card
Packages starting as low as $29/mo
Read more about Preferred Patron Loyalty
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
Free Pro plan (survey): Free for life Pro plan (survey): $39/month Pro Max plan (survey) : $49/month Enterprise plan (survey): Contact vendor for pricing SogoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.
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Alchemer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management and online survey platform
Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $55 per user per month, $315 per user per year - Professional: $165 per user per month, $1075 per user per year - Full Access: $275 per user per month, $1895 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information
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Survicate
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collect, analyze, and act on customer feedback
Survicate offers flexible plans for every stage of growth—starting with a Free plan (25 responses/month) ideal for beginners, and moving to Starter ($79/month) for short-term projects and basic AI-driven insights. The Growth plan ($49/month billed annually) unlocks unlimited active surveys, multilingual targeting, AI sentiment analysis, and team collaboration features, while Volume (from $299/month) and Pro (from $299/month) plans support high-volume, multi-channel feedback with deep targeting, mobile SDKs, dashboards, and advanced integrations. Enterprise plan (from $499/month) delivers full platform access, premium compliance like HIPAA, dedicated success management, and white-glove onboarding for organizations needing scalable, secure feedback operations.
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SurveyLegend
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mobile-friendly survey management platform
SurveyLegend offers 4 pricing tiers: Starter: Free for 3 surveys Pro: $19/month for 20 surveys Business: $39/month for unlimited surveys Legendary: $89/month for unlimited surveys SurveyLegend has monthly and yearly plans. With a yearly plan, users save 25%.
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Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
It is available for $0 for 2 agents for 6 months
Read more about Freshdesk
Waitwhile
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Waitlist app & queue management system for every business
Free: 1 location, up to 50 visits/month, 2 SMS/visit. Starter: $29/month for up to 4 locations, 3,000 visits/month, 3 SMS/visit. Business: $49/month/location for 4-10 locations, up to 10,000 visits/month, 3 SMS/visit. Contact Waitwhile for custom enterprise pricing. Discounted pricing is available for annual billing.
Read more about Waitwhile
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey and feedback collection platform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based form builder tool for digital forms.
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
POS and payments processing software
IN PERSON- 2.6% + 10¢ per transaction + $69 for the SumUp EMV Reader ONLINE & MANUALLY ENTERED- 3.5% + 15¢ SUMUP INVOICING- 2.9% + 15¢
Read more about SumUp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Interactive form builder for data collection
Typeform offers a range of flexible pricing plans designed to scale with teams of all sizes. Core Plans Typeform’s Core plans are built for all teams looking to create interactive, high-performing forms. Basic: Create interactive AI forms that connect to your workflow. Ideal for individuals and small teams getting started with data collection. Plus: Make your AI forms more beautiful and on-brand. Includes removal of Typeform branding and expanded customization options. Business: Analyze performance with AI and do more with your data. Designed for data-driven teams requiring advanced analytics and higher response limits. Specialized Team Plans Typeform offers tailored solutions for specific departmental needs to streamline specialized workflows: Growth Pro: Created for marketing teams. Automate and streamline their marketing workflows, with advanced integrations and conversion tracking. Talent: Created for HR teams. Improve your employee experience with best-in-class AI, video, and automation features. Enterprise For scaling teams: Unlock limitless growth with advanced features and support. Our Enterprise tier provides organization-wide security, dedicated account management, and custom volume limits to support large-scale operations.
Read more about Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated sales & marketing software for growing teams
Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially)
Read more about EngageBay CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer review management platform for online businesses
Free: $0 per month Plus: $299 per month Premium: $629 per month Advanced: $1,099 per month Enterprise: Contact Vendor for pricing.
Read more about Trustpilot
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage.
Read more about Tidio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Read more about Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience insights for any business selling online
Hotjar offers three products Observe, Ask, and Engage products, offered at different plans and prices. Observe helps you visualize user behavior with Heatmaps and see what your users see with Recordings. Ask lets you discover how your users feel with Feedback and hear from your users with Surveys. Engage seamlessly hosts, records, and transcribes your user interviews. Find the right combination of plans for you at hotjar.com/pricing
Read more about Hotjar
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Turn feedback into growth with Survio.
Personal plans include: Mini - Basic survey tools for personal or educational use Standard - Enhanced features for enterpreneurs, municipalities, and public institutions PRO Business - Comprehensive feedback software designed for businesses - Automations, reporting, and team management Custom - Need more? Scale your seats and survey responses to your need. Includes SSO, Custom login page, SLA and all features in Survio PRO. You will get consolidated billing and a great price per user. Save up to 50% with annual subscription.
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online review & reputation management for small businesses
Contact Broadly for detailed pricing information.
Read more about Broadly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based tool for creating and manging surveys
Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey. Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting. Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration. Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.
Read more about Zoho Survey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
A 15-day free trial is available, and a free plan for starter business tools.
Read more about Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build, Scale, and Operate Customized Communication Solutions
Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.
Read more about Twilio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one conversion optimization suite for website owners
Free seven day trial for all accounts that begins once we track your first website visitor. All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $89 per month | Expand: $249-$739 per month | Scale: $1,049-$1,669 per month | Enterprise: Starts at $2,289 - Contact Lucky Orange | Get 20% off with an annual plan.
Read more about Lucky Orange
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management (CXM) platform
Contact Qualtrics for pricing information.
Read more about XM for Customer Experience
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Product usage & behavior data capture