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Online Customer Satisfaction Software - Page 2

Last updated: March 2026

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303 software options

monday CRM logo

Customer relationship management solution

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monday CRM is the best customer satisfaction software to manage your customers' info and satisfaction. Digitize your forms and turn responses into workflows with monday.com's no-code platform. Quickly create forms, and embed them anywhere or share a link to get customer feedback instantly.

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Broadly logo

Online review & reputation management for small businesses

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Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

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Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

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Nicereply logo

The effortless way to champion customer experience

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Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

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Swell logo
Category Leaders

Cloud-based customer experience management platform

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Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

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Yotpo logo

Marketing platform for collecting and showcasing reviews

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Yotpo is an eCommerce marketing platform that helps brands collect and showcase customer reviews, ratings, and photos throughout the buyer journey. The solution enables businesses to leverage user-generated content to build trust, increase social proof, and drive sales through strategic placement at key conversion points across their websites. Yotpo integrates with major eCommerce platforms and includes features like AI-optimized review requests and SEO enhancement tools.

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Grade.us logo

White-labeled review marketing platform for agencies & SEOs

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Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

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Pipefy logo

Cloud-based and AI-powered process orchestration platform

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Pipefy is a business process orchestration and automation platform that enables teams to digitize workflows using AI agents and no-code tools. The platform features customizable workflow builders, pre-built AI agents for various departments, and integration capabilities with enterprise messaging systems like WhatsApp, Teams, and Slack. It includes process management tools, custom forms and portals, analytics dashboards, and enterprise-grade security with regulatory compliance features.

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NiceJob logo

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

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Pointerpro logo

Assessments and surveys for generating personalized reports

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Pointerpro is an all-in-one assessment software platform that enables users to create online assessments and automatically generate personalized PDF reports for respondents. The platform features a drag-and-drop report builder, scoring capabilities, and multiple assessment types including personality tests, risk assessments, and surveys, while maintaining ISO 27001 certification for data security.

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CXone Mpower logo

Cloud-based contact center software

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CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

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Podium logo

AI-enabled lead management and conversion platform

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Give every customer a 5-star experience and create lifetime loyalty with Podium. Manage all your messaging, payments, text marketing, phone calls, and third-party apps in one account, so you always have the context at your fingertips.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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AidaForm logo

Survey and feedback form builder software

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AidaForm is a cloud-based form builder for surverys, quizzes and feedback.

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Shopper Approved logo

Reputation management solution

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Shopper Approved is an eCommerce tool for collecting, managing, and promoting seller ratings, product reviews, video reviews, Q&A, and other social signals on the website and throughout the web to drive traffic, create urgency, and improve conversions.

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ReviewTrackers logo

Review monitoring software for multi-location businesses

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Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

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Custify logo

Customer success solution for SaaS businesses

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Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

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Preferred Patron Loyalty logo

Innovative Loyalty Programs, Customer Engagement & Gift Card

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Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

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HelpDesk logo

Ticketing software for effortless customer support

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HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

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Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is a modern, AI customer service platform that helps teams measure and improve satisfaction. It offers customizable CSAT surveys that trigger at the right time, capture real-time feedback, and provide insights managers can use to train agents, track performance, and improve service quality.

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Genesys Cloud CX logo

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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GetMoreReviews logo

Review generation & reputation monitoring tool

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GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

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Contentsquare logo

#1 Digital Experience Analytics Leader for Enterprise Brands

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Contentsquare is the #1 cloud-based digital experience analytics platform designed to help businesses visualize and evaluate the customer journey and behavior on their website, mobile experience or app.

Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more.

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Feedier logo

Gamified customer engagement & feedback collection tool

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Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions.

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Home Care Pulse | Experience Management logo

Customer satisfaction platform for home care agencies

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Home Care Pulse is a customer satisfaction platform that enables agency owners, marketers, care providers & corporate executives to monitor the experience of clients and care givers using surveys and feedback. Key features include benchmarking, reporting, SSO, and contact management

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