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Qualtrics   

278
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics

Checkbox Survey   

4
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey
Enterprise survey features without the enterprise price tag
Professional online survey software for individuals, teams and enterprises. Available in hosted and on-premises versions. Read more about Checkbox Survey

Blue Enterprise Surveys   

7
Online survey & feedback collection tools
Implement Blue Surveys software to automate all feedback gathering initiatives and optimize employee and customer engagement. Read more about Blue Enterprise Surveys
Online survey & feedback collection tools
Implement Blue Surveys software to automate all feedback gathering initiatives and optimize employee and customer engagement. Read more about Blue Enterprise Surveys

SightMill   

4
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers or employees. Read more about SightMill
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers or employees. Read more about SightMill

SurveySparrow   

27
Conversational survey tool
SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow
Conversational survey tool
SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow

Hyphen   

28
Real-time feedback & engagement at team or company level
Hyphen lets you collect people data through critical employee life cycle surveys combined with powerful analytics: Engagement, On-boarding, Exit and more. Read more about Hyphen
Real-time feedback & engagement at team or company level
Hyphen lets you collect people data through critical employee life cycle surveys combined with powerful analytics: Engagement, On-boarding, Exit and more. Read more about Hyphen

SoGoSurvey   

568
Online survey, poll & quiz creation platform
SoGoSurvey is a cloud based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools. Read more about SoGoSurvey
Online survey, poll & quiz creation platform
SoGoSurvey is a cloud based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools. Read more about SoGoSurvey

SurveyMethods   

24
Online survey creation and data analysis
SurveyMethods is a cloud-based survey and data analysis solution which helps businesses of all sizes with creating/distributing surveys & segmenting data, with features including search, customer engagement, information sorting, customized reporting, file transfers, access control & document editing… Read more about SurveyMethods
Online survey creation and data analysis
SurveyMethods is a cloud-based survey and data analysis solution which helps businesses of all sizes with creating/distributing surveys & segmenting data, with features including search, customer engagement, information sorting, customized reporting, file transfers, access control & document editing… Read more about SurveyMethods

Spark Chart   

11
Survey management application for business consultants
Spark Chart is a cloud-based survey management application which assists business consultants and managers with creating and deploying customized surveys. Its key features include process automation, conditional logic, customizable branding, predefined templates, document sharing and reporting. Read more about Spark Chart
Survey management application for business consultants
Spark Chart is a cloud-based survey management application which assists business consultants and managers with creating and deploying customized surveys. Its key features include process automation, conditional logic, customizable branding, predefined templates, document sharing and reporting. Read more about Spark Chart

QuestionPro   

75
Web-based online survey solution
QuestionPro is an online solution for survey designers that helps in the creation, distribution and recording of surveys to generate valuable business insights. Read more about QuestionPro
Web-based online survey solution
QuestionPro is an online solution for survey designers that helps in the creation, distribution and recording of surveys to generate valuable business insights. Read more about QuestionPro

Glint   

5
People success and engagement platform for global companies
Glint is an online people success platform for companies keen to optimize their working environments, with solutions spanning employee engagement, the measurement of the full employee lifecycle from onboard to exit, plus the evaluation of manager and team effectiveness via customizable surveys… Read more about Glint
People success and engagement platform for global companies
Glint is an online people success platform for companies keen to optimize their working environments, with solutions spanning employee engagement, the measurement of the full employee lifecycle from onboard to exit, plus the evaluation of manager and team effectiveness via customizable surveys… Read more about Glint

Zoho Survey   

232
Everything surveys—made simple and powerful.
Use Zoho to create unlimited online surveys & analyze the data collected. Design your own branching & logic, use multi-mode data collection, & generate reports. Read more about Zoho Survey
Everything surveys—made simple and powerful.
Use Zoho to create unlimited online surveys & analyze the data collected. Design your own branching & logic, use multi-mode data collection, & generate reports. Read more about Zoho Survey

Voxco Survey Software   

14
Flexible online survey software
A global leader in flexible online and mobile offline survey tools. Made for (and by) professional market researchers. Try the online sample survey today! Read more about Voxco Survey Software
Flexible online survey software
A global leader in flexible online and mobile offline survey tools. Made for (and by) professional market researchers. Try the online sample survey today! Read more about Voxco Survey Software

SurveyLegend   

168
Mobile-friendly survey management platform
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend
Mobile-friendly survey management platform
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend

123FormBuilder   

81
Web forms: as easy as 1-2-3!
123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple to build custom contact forms, surveys, registration forms and order forms in just minutes, using your browser. No coding skills required. Read more about 123FormBuilder
Web forms: as easy as 1-2-3!
123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple to build custom contact forms, surveys, registration forms and order forms in just minutes, using your browser. No coding skills required. Read more about 123FormBuilder

FastField   

13
Mobile forms solution
FastField is a mobile forms solution which enables users to collect data & automate their digital forms workflow with a customizable form builder, native iOS & Android & web applications, offline data collection, 3rd party system integrations, & more… Read more about FastField
Mobile forms solution
FastField is a mobile forms solution which enables users to collect data & automate their digital forms workflow with a customizable form builder, native iOS & Android & web applications, offline data collection, 3rd party system integrations, & more… Read more about FastField

Intouch Insight   

10
Solutions for improving CX operational performance
For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services. Read more about Intouch Insight
Solutions for improving CX operational performance
For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services. Read more about Intouch Insight

Employee Pulse/Surveys   

24
Employee voice & survey platform to gain actionable insights
WorkTango enables companies to easily collect employee feedback for any purpose supporting insights into engagement and actionable insights for HR and leaders. Read more about Employee Pulse/Surveys
Employee voice & survey platform to gain actionable insights
WorkTango enables companies to easily collect employee feedback for any purpose supporting insights into engagement and actionable insights for HR and leaders. Read more about Employee Pulse/Surveys

Simplesat   

0
Simple customer satisfaction surveys for SMBs
Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat
Simple customer satisfaction surveys for SMBs
Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat

Instabug   

81
In-app feedback & bug reporting for mobile apps
Instabug is a bug reporting and feedback solution for mobile apps with beta testing, user communication, crash reporting, alerts, and third party integrations. Read more about Instabug
In-app feedback & bug reporting for mobile apps
Instabug is a bug reporting and feedback solution for mobile apps with beta testing, user communication, crash reporting, alerts, and third party integrations. Read more about Instabug

Nfield   

11
Online, CAPI & CATI survey software for market researchers
Nfield is an online, CAPI, and CATI data collection platform for market research professionals to conduct secure, high quality, and professional surveys. Organizations are able to present questions using attractive templates which are fully responsive to different device screen sizes. Read more about Nfield
Online, CAPI & CATI survey software for market researchers
Nfield is an online, CAPI, and CATI data collection platform for market research professionals to conduct secure, high quality, and professional surveys. Organizations are able to present questions using attractive templates which are fully responsive to different device screen sizes. Read more about Nfield

NotifyVisitors   

1
Marketing automation platform with push notifications
Notifyvisitors is the simplest tool to create and show notifications on site based on visitor behaviour. One can select from multiple targeting rules including visit duration or frequency, device or browser type, url source, time of the day and many more. Read more about NotifyVisitors Detailed analytics provides actionable insig
Marketing automation platform with push notifications
Notifyvisitors is the simplest tool to create and show notifications on site based on visitor behaviour. One can select from multiple targeting rules including visit duration or frequency, device or browser type, url source, time of the day and many more. Read more about NotifyVisitors Detailed analytics provides actionable insig

VibeCatch  

18
Collect employee feedback automatically and continuously
Keep track of your team's job satisfaction with automatic employee polls and improve your working environment. View results in real time and react in time. Read more about VibeCatch
Collect employee feedback automatically and continuously
Keep track of your team's job satisfaction with automatic employee polls and improve your working environment. View results in real time and react in time. Read more about VibeCatch

WebEngage  

21
WebEngage is a multi-channel B2C marketing automation cloud
WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push. Read more about WebEngage
WebEngage is a multi-channel B2C marketing automation cloud
WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push. Read more about WebEngage

Starred  

15
Customer feedback solution
Starred is a customer-friendly feedback solution that features pre-built questionnaires, multi-channel feedback, API & integrations, & more. Read more about Starred
Customer feedback solution
Starred is a customer-friendly feedback solution that features pre-built questionnaires, multi-channel feedback, API & integrations, & more. Read more about Starred
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Avg. User review

Survey Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Survey apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
79
79
Reviews 20/20
Integrations 20/20
Mobile 19/20
Functionality 20/20
Security -/20
71
71
Reviews 10/20
Integrations 15/20
Mobile 19/20
Functionality 13/20
Security 14/20
70
70
Reviews 15/20
Integrations 18/20
Mobile 20/20
Functionality 17/20
Security -/20
61
61
Reviews 10/20
Integrations 20/20
Mobile 18/20
Functionality 13/20
Security -/20
56
56
Reviews 15/20
Integrations 19/20
Mobile 5/20
Functionality 17/20
Security -/20
55
55
Reviews 9/20
Integrations 17/20
Mobile 16/20
Functionality 13/20
Security -/20
54
54
Reviews 14/20
Integrations 5/20
Mobile 18/20
Functionality 17/20
Security -/20
52
52
Reviews 14/20
Integrations 5/20
Mobile 17/20
Functionality 16/20
Security -/20
51
51
Reviews 14/20
Integrations 8/20
Mobile 16/20
Functionality 13/20
Security -/20
49
49
Reviews 10/20
Integrations 8/20
Mobile 0/20
Functionality 14/20
Security 17/20
49
49
Reviews 13/20
Integrations 3/20
Mobile 19/20
Functionality 14/20
Security -/20
49
49
Reviews 12/20
Integrations 17/20
Mobile 4/20
Functionality 16/20
Security -/20
43
43
Reviews 14/20
Integrations 9/20
Mobile 4/20
Functionality 16/20
Security -/20
39
39
Reviews 15/20
Integrations 2/20
Mobile 4/20
Functionality 18/20
Security -/20
35
35
Reviews 8/20
Integrations 9/20
Mobile 4/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.