ClickDesk Reviews

ClickDesk

Live chat for customer support

3.67/5 (18 reviews)

Anonymous

Cloud internet help

Used daily for 1-2 years
Reviewed 2018-04-07
Review Source: Capterra

This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

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ClickDesk

Live chat for customer support

Elizabeth Woolley

Cost Effective Chat Service

Used daily for 2+ years
Reviewed 2019-01-15
Review Source: Capterra

Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

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ClickDesk

Live chat for customer support

Aaron Chambers

Great way for social connections and messaging

Used daily for 6-12 months
Reviewed 2018-07-25
Review Source: Capterra

Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

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ClickDesk

Live chat for customer support

Luciano Gardesani Marques

Useful

Reviewed 2015-09-18
Review Source: GetApp

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

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ClickDesk

Live chat for customer support

Anonymous

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

Reviewed 2018-04-05
Review Source: Capterra

Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers! Good for the small business helpdesk.

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ClickDesk

Live chat for customer support

Nathan Buchman

Poor Experience

Used daily for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

Worked ok as chat, but nothing special about it.

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ClickDesk

Live chat for customer support

Estela Romero

I'm very happy

Used weekly for 6-12 months
Reviewed 2018-04-06
Review Source: Capterra

I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.

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ClickDesk

Live chat for customer support

Luisana Pacheco

Practical and simple way to work

Used weekly for 6-12 months
Reviewed 2018-04-06
Review Source: Capterra

There should be more companies as effective and fast as ClickDesk. undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.

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ClickDesk

Live chat for customer support

Edward Rangel

The best help desk with chat integration

Used weekly for 6-12 months
Reviewed 2018-04-09
Review Source: Capterra

My company can connect with customers without having to download additional add-ons or programs to my desktop.I like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.

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ClickDesk

Live chat for customer support

DARRYL FERGUSON

Terrible!

Used other for 2+ years
Reviewed 2018-05-07
Review Source: Capterra

Immediate chat with potential customers when it DOES work. There really isn't much good to say.

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ClickDesk

Live chat for customer support

Anonymous

Live chat functionality that's easy to use and get implemented

Used monthly for 1-2 years
Reviewed 2018-04-10
Review Source: Capterra

Quick and easy to add to your website with a simple code Easy to manage agents Offline mode to capture messages Good customization (styles/colors etc)

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ClickDesk

Live chat for customer support

Michele Nachum

Helping Customers Made Easy With Instant Chat Features — Review Of ClickDesk

Reviewed 2012-09-21
Review Source: GetApp

For a “light” help desk product, ClickDesk offers numerous features to help you get started. While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it . This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.

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ClickDesk

Live chat for customer support

Shari Jacobs

The platform is really complete. Really easy to deploy and start using. It's just plug and play.

Used weekly for less than 6 months
Reviewed 2018-04-06
Review Source: Capterra

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.You can use multiple access types, from your laptop or phone. Really reliable and simple to use, once you buy the program instead of just the free mode you have unlimited access.

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ClickDesk

Live chat for customer support

Jeremy Ma

Decent live chat for your SAAS website

Used weekly for less than 6 months
Reviewed 2018-04-04
Review Source: Capterra

Easy to install and deploy, easy to manage, easy to customize... Definitely a solid live chat option.

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ClickDesk

Live chat for customer support

Ryan Kearl

Horrible

Reviewed 2014-10-14
Review Source: GetApp

I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

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ClickDesk

Live chat for customer support

Chris Curtin

Rating only

Reviewed 2017-10-13
Review Source: GetApp


ClickDesk

Live chat for customer support

Andrew Zockoll

Rating only

Reviewed 2018-02-05
Review Source: GetApp


ClickDesk

Live chat for customer support

Keith Agnew

Rating only

Reviewed 2016-10-21
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10


ClickDesk

Live chat for customer support