App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshcaller
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern Phone System for customer support & sales
Table of Contents
Is this product right for your business?
Find out with a
Freshcaller - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Freshcaller overview
What is Freshcaller?
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts.
With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.
Key benefits of using Freshcaller
Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business.
Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail.
Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number.
Businesses can buy local business numbers for over 90 countries, as well as offer toll-free numbers for Australia, Canada, Europe, UK and USA.
Starting price
per month
Alternatives
with better value for money
Freshcaller’s user interface
Freshcaller pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.8
Ease of use
3.9
Customer support
3.8
Reviews sentiment
What do users say about Freshcaller?
Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools.
Select to learn more
Who uses Freshcaller?
Based on 35 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Freshcaller's key features
Most critical features, based on insights from Freshcaller users:
All Freshcaller features
Features rating:
Freshcaller alternatives
Freshcaller
Starting from
15
/user
Per month
Bitrix24
Starting from
No pricing info
CloudTalk
Starting from
No pricing info
GoTo Connect
Starting from
No pricing info
Freshcaller pricing
Pricing plans
Pricing details:
User opinions about Freshcaller price and value
Value for money rating:
To see what individual users think of Freshcaller's price and value, check out the review snippets below.
James B.
IT Service Desk
Ondřej V.
Customer service manager
Freshcaller integrations (26)
Integrations rated by users
We looked at 35 user reviews to identify which products are mentioned as Freshcaller integrations and how users feel about them.
Integration rating: 4.5 (2)
Freshcaller support options
Typical customers
Platforms supported
Support options
Training options
Freshcaller FAQs
Freshcaller has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Freshcaller support?
Freshcaller supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish
Q. Does Freshcaller support mobile devices?
Freshcaller supports the following devices:
Android, iPad, iPhone
Q. Does Freshcaller offer an API?
Yes, Freshcaller has an API available for use.
Q. What level of support does Freshcaller offer?
Freshcaller offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
