JivoChat Features

JivoChat

Live chat with agent apps for iOS & Android

4.56/5 (61 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Auto-Responders
Automatic Call Distribution
CRM
Call Center Management
Call Recording
Call Routing
Call Transfer
Callback Scheduling
Canned Responses
Chat Transcript
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Customer Database
Customer History
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
File Management
File Sharing
File Transfer
Geotargeting
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbox Management
Interactive Content
Lead Capture
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Offline Form
On-Demand Communications
Opportunity Management
Performance Metrics
Proactive Chat
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Consumer-facing Chat
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SSL Security
Screen Sharing
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Website Visitor Tracking
Widgets
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Auto-Responders
Automatic Call Distribution
CRM
Call Center Management
Call Recording
Call Routing
Call Transfer
Callback Scheduling
Canned Responses
Chat Transcript
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Customer Database
Customer History
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
File Management
File Sharing
File Transfer
Geotargeting
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbox Management
Interactive Content
Lead Capture
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Offline Form
On-Demand Communications
Opportunity Management
Performance Metrics
Proactive Chat
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Consumer-facing Chat
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SSL Security
Screen Sharing
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Website Visitor Tracking
Widgets
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Auto-Responders
Automatic Call Distribution
CRM
Call Center Management
Call Recording
Call Routing
Call Transfer
Callback Scheduling
Canned Responses
Chat Transcript
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Customer Database
Customer History
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
File Management
File Sharing
File Transfer
Geotargeting
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbox Management
Interactive Content
Lead Capture
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Offline Form
On-Demand Communications
Opportunity Management
Performance Metrics
Proactive Chat
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Consumer-facing Chat
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SSL Security
Screen Sharing
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Website Visitor Tracking
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


557 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


14,160 reviews

JivoChat Feature Reviews

25 reviewers had the following to say about JivoChat's features:

Siddu H.

One of the best chat we have used so far

2018-11-16

Using for more than 4 years and never thought to go for any other chat services.

Pros

Easy to configure. Easy to Use.

Cons

Analytics should be improved or send weekly analytics report to the mentioned email ID

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan H.

Great Software, Great Integration Features

2019-11-20

What I really liked was the geolocation of the user, since we didn't want to waste time helping a customer that is not US based, since we currently don't ship out of the US.

Pros

It is highly customizable, they have a JavaScript API, and a good interface to create users, style the chat box, and they integrate with software such as Slack.

Cons

Not a big feature of the call functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Jivosite


Hey Dan,

Thank you!

Read more
Tom W.

A very good software

2020-02-04

Pros

We've been looking for a live chat and telephony support system for a long time.

Cons

The message section where everything goes from live chat and phone calls just looks a little messy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Filippo M.

Great Software, Great Support

2020-02-13

Pros

I also love Chat support, the JivoChat agents, SOLVE your problem, and understand completly your question before reply.

Cons

Honestl speaking it's a bit confusing the back end, to understnad difference form chat, channels and offline message, online message

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natapol S.

Very solid and mature Livechat and omnichannel inbox

2021-06-12

I love the social media integrations, team chat, and the mobile apps.

Pros

The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Cons

UI is a bit old. However, in a way, it is very easy to use and get started.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
César C.

Simple, easy integration chat application

2021-09-22

almost ready-to-use online chat widget application.

Pros

you need very low effort to setup and integrate the web widget to our self developed applications.

Cons

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shawn B.

A great communication suite for your website.

2019-02-17

I am using JivoChat for my chat service. I especially love the callback feature.

Pros

I really liked all of the great features and integrations that make JivoChat a great asset for your business.

Cons

It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William O.

Excellent chat platform!

2020-02-13

Pros

Very user friendly for both parties, integrates with everything!

Cons

SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roberto M.

A tool that we can't live without

2020-08-07

Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.

Pros

We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Cons

I would like to start seeing more integration possibilities with different platforms, and share of information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Damon F.

Very easy to use and straight-forward chat software. Highly recommended

2020-02-10

Pros

The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it.

Cons

I miss the daily visitor statistics in our analysis tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Victor I.

Verified Reviewer

Great chat app for your site

2018-03-17

Pros

JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Farid R.

Essential tool for any type of website.

2018-10-24

Pros

JivoChat is direct communication method between website visitor and owner.

Cons

While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Usama N.

JivoChat Best Tool To Increase Sales

2018-11-15

Pros

JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever

Cons

smooth fast easy & professional best service in cheap price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Andrew C.

Chat with prospects all across advertising portals.

2018-09-20

Pros

Any advertising portal will lead to us with no additional tools that i need to set up.

Cons

The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hasan H.

Essential feature for every customer based company

2018-10-21

Pros

Because it is hard to manage all of your messages in different platforms at the same time.

Cons

I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mihai J.

JivoChat Review

2018-11-16

We are interacting with persons that are interested with our business

Pros

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Cons

The rumors that in future we couldnt recive anymore our chats in email.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David S.

Overall a good multichannel system

2021-11-02

Delayed the feature 2. Said it would a paid add-on

Pros

I like that is stable, it has desktop and mobile apps

Cons

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Badr C.

Very Useful App !

2020-02-12

Chatting with customers, generating more sales by answering visitors about their pre-buy doubts.

Pros

The apps allows you to generate more sale through contacting customer who're confused.

Cons

Easy to use, on multiple devices, even while driving =D !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrey Y.

2+ years with Jivochat

2019-01-16

However, the issues with this crucially important feature are a deal-breaker for us.

Pros

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Cons

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
RYAN B.

USER

2020-02-10

CAN COMMUNICATE WITH CUSTOMER OVER THE CHAT, EASIER TO CAPTURE INFO TO CALL

Pros

EASE OF USE, LIKE THAT YOU CAN SEE WHAT PEOPLE ARE ABOUT TO SAY

Cons

WHEN A CONVERSATION COMES UP AND YOU HIT IGNORE, IT KEEPS COMING UP

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gurpreet M.

Very practical and efficient way to provide solutions to website visitors

2020-02-19

An exciting platform to interact with customers. You can get instant responses from the customers and address their queries faster.

Pros

Ability to handle complex queries as the chat is with real person

Cons

Nothing in particular. over all a great software.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandre J.

Live chat that helped me have better sales

2018-09-19

Pros

This tool helped me increase my sales through my website at the moment I installed it on my website.

Cons

Don't keep the chat history more than two months

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anil G.

Good Product for Chat

2019-02-26

Good

Pros

Good product for chat to interact with clients and prospects

Cons

Should try to bring natural language option to chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pamela S.

Perfect for chatting in a website

2019-09-11

Several sellers can be connected in the chat at the same time to help different customers with their needs.

Pros

At first they need to fill out a quick survey where they leave their name, phone number,, mail and what they are looking so this makes it easy for to catch up with them and help them out.

Cons

If you have a poor internet connection you may have trouble connecting to the chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Jivosite


Thank you, Pamela!

Read more
dejen Z.

jivochat

2020-02-10

i like it i had a good amount of success with jivochat and its super easy to use.

Pros

i can connect with customers with ease and answer all their questions right away.

Cons

how often the chat pops up for the customer, some customer might get frustrated and leave the website

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more