JivoChat Features List

JivoChat

Live chat with agent apps for iOS & Android

4.5/5 (2 reviews)

JivoChat Feature Summary

  • Agent-to-agent chat
  • Customer service quality ratings
  • Location-based chat distribution
  • Real-time visitor monitoring
  • Visitor info and social profiles
  • Pageview histories
  • Unlimited chats
  • Customizable chat widget
  • Multi-language
  • Mobile chat widget
  • Offline contact form
  • Chat targeting
  • Multi-department support
  • Automatic helper with canned responses
  • Pointer tool for directing site visitors
  • Chat transfer
  • Message ‘sneak-peek’
  • Spell checker
  • Daily performance email
  • Agents working time chart
  • Google Analytics integration
  • Color-coded chats
  • Hotkeys
  • Chat logs
  • Email chat transcripts
  • Blacklisting

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (134 other apps)
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CRM Integration (51 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


138 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

JivoChat Feature Reviews

1 reviewers had the following to say about JivoChat's features:

Victor Iryniuk

Verified Reviewer

Great chat app for your site

2018-03-17

Pros

JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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