LiveAgent Pricing Plan & Cost Guide

LiveAgent

Great customer service starts with better help desk software

4.67/5 (709 reviews)

LiveAgent Pricing

Starting from: $15.00/month

Pricing model: One Time License, Subscription

Free Trial: Available (No Credit Card required)

14-day free trial, no credit card required.
Subscription plans:
Ticket: $15/agent/month
Ticket + Chat: $29/agent/month
All-inclusive: $39/agent/month

Self-hosted licenses:
Downloadable: $11,950 - 20 agents included, +$690 for each additional agent.
Enterprise: $34,950 - 50+ agents.

View Pricing Plans Free Trial

Competitors Pricing

ISL Light Remote Desktop

Starting from: $145.00/year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Acquire

Starting from: $25.00/month
Pricing model: Subscription

Newfies-Dialer

Starting from: €99.00/month
Pricing model: Subscription

TOPdesk

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Bold360

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does LiveAgent compare with other Customer Service & Support apps?

Subscription plan?

LiveAgent



98% of apps offer a
subscription plan

Free trial?

LiveAgent



89% of apps have a
free trial

Free plan?

LiveAgent



30% of apps have a
free plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




LiveAgent Pricing Reviews

Pros
  • Easy to use - great price
  • -Quick and easy instalation
  • Price. Easy set up and editing.
  • Simple interface. Excellent value.
Cons
  • -price
  • Limited reporting
  • I don't have any complaints so far.
  • It isn't a free to use software system.
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about LiveAgent's pricing:

Manoj P

Easy to use

Used occasionally for less than 6 months
Reviewed 2019-09-12
Review Source: Capterra

Pros
A simple interface and easy to learn software.

Cons
Wish the agent price was cheaper than what the price is.

Response from QualityUnit


Hello Manoj, thank you for your good rating :) We appreciate it. Have a nice day :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LiveAgent

Great customer service starts with better help desk software

Henry Chow

we have just started using this for the last few months. have not had much experience with it yet

Used daily for less than 6 months
Reviewed 2017-11-08
Review Source: Capterra

Live support for our existing customers and any potential customers

Pros
can integrate with facebook chat so we do not need to have other software to capture facebook message

Cons
Price is not competitive. If you compare with other software, price is not competitive. It will be good if we can get cheaper price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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LiveAgent

Great customer service starts with better help desk software

Lewis Hyam

Good helpdesk software

Used occasionally for free trial
Reviewed 2019-01-08
Review Source: Capterra

Offers a fantastic helpdesk solution at a reasonable price, packed full of features that help manage customer expectations

Pros
As a basic helpdesk software solution this has everything you need Where it gets really advanced is when you integrate it with VOIP, although this comes at a cost Being able to create IVR routes and link calls to tickets is a really standout feature and allows you to capture more than just written communication with end users which is a real benefit for a holistic approach to support Basic accounts without VOIP functionality are good value for money

Cons
Expensive if you require more than just a basic account

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Kathy O'Leary

J&D Manufacturing

Used daily for 1-2 years
Reviewed 2016-08-09
Review Source: Capterra

I searched several chat options and chose LiveAgent for the price. It's been great for our needs at a relatively low cost.

Pros
Cost and how seamlessly it was to incorporate it into our website and start using.

Cons
Customer service is sometimes slower because they are located in a different part of the world. Seems better now than when we started.

Response from QualityUnit


Thank you Kathy for your feedback. We sped up the processes so it's much faster now :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LiveAgent

Great customer service starts with better help desk software

Carlos Marchan

LiveAgent delivers!

Used daily for less than 6 months
Reviewed 2018-11-13
Review Source: Capterra

Solid platform that has been around for many years. Got it via the Appsumo deal and do not regret it! :)

Pros
Fully featured. Only lacks a bot but I am sure it should be coming.

Cons
Just the price as there are other solutions that are cheaper. However, we embraced it so we are good with it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Anonymous

Awesome software, for a low price!

Reviewed 2016-05-13
Review Source: GetApp

Really like this software! It's just as easy as nothing! You really can get your company to another level with this awesome software! Would recommend it to everybody!

Pros
Price is very low, and much possibilitys.

Cons
It isn't a free to use software system.

Response from Quality Unit


Thank you for reviewing LiveAgent.

Rating breakdown

Value for money
Ease of use
Customer support

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LiveAgent

Great customer service starts with better help desk software

Antoine Joseph

The complete Customer value solution

Used daily for less than 6 months
Reviewed 2018-10-22
Review Source: Capterra

I use Liveagent on all of my websites and my customer service and retention has improved.

Pros
- Ease of onboarding (they literally walk you through setup) - Robustness - Features (this is multiple tools under one roof) - The price (this is cheap for what it does) - One portal to interact on multile platforms (email, Facebook, Twitter, etc.)

Cons
nothing. It delivers way more than expected

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

André de Villiers

Staff love it as much as clients

Used daily for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

Clients use and staff love it - it makes us look very porofessional and we stop forgetting who has to do what with follow up!

Pros
Response from users is very encouraging - we thought that at the price we could not afford to NOT try it and to be frank it is worth triple the price!

Cons
Some issues with the integration with Wordpress but to be frank it could be my own lack of familiarity with Wordpress

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LiveAgent

Great customer service starts with better help desk software

Petra Rychla

Great value for money

Used daily for less than 6 months
Reviewed 2017-01-24
Review Source: Capterra

Liveagent is the best value for money - ultimate system with online chat, ticket system, phone support, social media. We appreciate reaction time, when we have questions.

Pros
Easy use, excellent support from the developer, good price for hosted solutions with updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Samuel Figueroa

Call center in your desktop

Used daily for 6-12 months
Reviewed 2018-11-27
Review Source: Capterra

Pros
The most important thing that you will receive is a better communication with your customers. Every request will be issued a ticket, so you will be able to track every request from your customers. Live chat is also good for quick questions. It will definitely improve your customer service.

Cons
It is not cheap, but it is definitely worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Boruch Teitelbaum

I have been very satisfied with them meanwhile and they are very affordable

Used daily for 6-12 months
Reviewed 2017-05-02
Review Source: Capterra

A multi-channel ticketing software that has a lot of amazing features to better serve my customers and at a very affordable price

Pros
I like that they have all channels integrated into one system and are not charging extra for every tiny additional feature that I want. Its one AFFORDABLE price for everything.

Cons
I don't like the fact that they are only integrated with Twilio meanwhile and not with other PBX. Twilio's integration only went to one department and I wanted to do more stuff than possible with the Twilio integration. They are saying that they are working enabling any PBX to work with them . When this will come out they will probably be the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Robbie Melaet

Awesome software!

Reviewed 2016-05-10
Review Source: Capterra

Really like this awesome software! It's very cheap and it fits all the needs of my starting company.

Rating breakdown

Ease of use
Customer support

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LiveAgent

Great customer service starts with better help desk software

Mark Goldman

Light, streamlined and effective system

Used daily for 6-12 months
Reviewed 2017-04-24
Review Source: Capterra

An outstanding value, LiveAgent does a fantastic job of tracking and managing tickets. There are plenty of reports for agent activity but it is lacking when it comes to reports on customers. But for the price, I can't really complain. If your goal is primarily to track and manage activity and do it on a budget, this is the way to go.

Pros
Simple interface. Excellent value.

Cons
Limited reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LiveAgent

Great customer service starts with better help desk software

Andrey Stepochkin

Smart choice

Used daily for less than 6 months
Reviewed 2016-08-09
Review Source: Capterra

We are small IT company and provide calltracking services. Our problem was that all our clients had personal contact with our client managers. A lot of time was spent on phone conversations, without control. What we planned to change: 1. Start manage tickets via support portal 2. Start transfer issues to knowledge base where applicable 3. Control over time of clients managers spent on specific clients 4. Control which issues are very common 5. Connect our cliens managers with support staff on one platform All this could be easy performed by LiveAgent. Now we in the middle of the implementation of the service.

Pros
- low Price for lot of staff - all in one. Support via tickets, knowledge base, live chat (also call center) - ticket solving interface similar to usual mail service like Outlook, no troubles with understanding

Cons
- about 1 minute delay when you send answer and client receive it

Response from QualityUnit


Your thoughts and opinions about LiveAgent are very important to us. Thanks for sharing your feedback, Andrey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LiveAgent

Great customer service starts with better help desk software

Scott Danielson

Easy to use and manage, a great fit for a ticketing system

Used daily for less than 6 months
Reviewed 2018-01-24
Review Source: Capterra

Pros
There's a huge array of options and customization available to fit your needs and budget. We were able to select all the features we wanted at a very affordable price.

Cons
Setting up the knowledgebase categories/pages was not intuitive. There is a learning curve involved with the backend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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LiveAgent

Great customer service starts with better help desk software

Marius Ghitulescu

Fantastic multi-channel support solution

Used daily for less than 6 months
Reviewed 2019-09-10
Review Source: Capterra

LiveAgent has been a massive time and cost saver for me. It simplifies the process of handling customer support (no matter what channel they might be using to contact us), as well as building a knowledge base platform. It's easier and cheaper to use their platform than building your own knowledge base site.

Pros
With LiveAgent, there is no need to sign into multiple platforms to answer your customer's questions. It brings together multiple channels, so you can handle them all from one platform. It also allows building an amazing knowledge base platform, which customers can use to quickly search for helpful documentation before submitting a ticket.

Cons
I wish it could integrate with other social media networks too, like LinkedIn. It currently has an integration with CloudApp, which is fine, but I prefer Droplr. I hope they can add an integration with Droplr too.

Response from QualityUnit


Thank you very much fot your nice feedback.
we are happy that you are satisfied with us :) We still working on our improvement :)
Have a nice day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Sarai Caldwell

Let’s Chat!

Used daily for less than 6 months
Reviewed 2018-10-31
Review Source: Capterra

I just purchased Live Agent and it is one of my Best Buy’s for my business to date. It is just about everything you need in one place for a small business. Handle Support Tickets, Live Chat, Video Chat, set up a Knowledge Base and more. Live Agent I am a very Visual person, and I need Visual stimulation to keep me loving to use a product. It could use a new and more mordern User Dashboard in my opinion. But it’s such a great and useful tool, that I know Live Agent will become my most GoTo tool in my arsenal.

Pros
Very Affordable and full of features for the cost. Reliable and efficient.

Cons
Could use a more modern look and feel to it’s user interface. Nice for small company but extra users are costly, but just like any other Support tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Keyana Kutney

Great helpdesk support application for small home business

Used daily for 6-12 months
Reviewed 2018-11-21
Review Source: Capterra

Great customer service on their end, and their service offers a ton of great features that I didn't think I'd need at first, but after just a little while, I quickly came to appreciate all the functionality I get, for such a low price.

Pros
LiveAgent lets me interact with my customers in real time, integrating a knowledge base to help me and my team of just 2 others, solve customer problems much faster and way more efficiently than any other customer support platform I've used to date. The set up process is very easy, and I love the all-in-one inbox . I'm sure to never miss any support tickets or requests, which was sometimes a problem with other similar apps I've worked with in the past.

Cons
Honestly, there are no pros. The price point is pretty solid - after all, it's just myself and 2 reps for my small business - but even if I had a larger support team, LiveAgent doesn't break the bank.

Response from QualityUnit


Hello Keyana!

Thank you very much for the honest review of your experience with LiveAgent! We are always happy to see that our customers are satisfied with the solution we provide and their business is able to grow thanks to the customer support. :)

Have a great day!

- Andy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Carey Runyard

Great product, easy to use!

Used daily for less than 6 months
Reviewed 2017-04-19
Review Source: Capterra

We are a very small company so having the ability to have people chat with us easily is great. This product is super easy to use and navigate. Very happy with it - and a great price!

Pros
Easy to use - great price

Cons
I don't have any complaints so far.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Kathy O'Leary

Live Agent Chat

Used daily for 1-2 years
Reviewed 2017-04-20
Review Source: Capterra

We've had good luck with this product. For the price, it is quite functional and has analytics that we use to monitor how it's going. We only use 3-4 agents, but it has worked out for exactly what we were looking for -- at a great price.

Pros
Price. Easy set up and editing.

Cons
Had a little trouble getting help from customer service at the beginning, but they seem to have fixed that. No problems now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LiveAgent

Great customer service starts with better help desk software

Ing. Erich Seemann

Rastlinky.sk

Used daily for 2+ years
Reviewed 2016-08-09
Review Source: Capterra

- Quick and easy navigation - Quick adaptation to the environment - Quick learning curve anyone.

Pros
-Quick and easy instalation

Cons
-price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Constantine Soika

Not an easy to use helpdesk, but loads of features cover all that

Used daily for 6-12 months
Reviewed 2017-05-24
Review Source: Capterra

Pros
Multiple features and possible integrations with social media Own server sending replies to the customers, no need to think whether it may appear in spam Great support Looks great:)

Cons
Not a cheapes solution on a market Not easy to set it up in the beginning Pretty difficult to understand the manuals and instructions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LiveAgent

Great customer service starts with better help desk software

Luis Ramos

Satisfied

Used weekly for less than 6 months
Reviewed 2018-10-27
Review Source: Capterra

Pros
Many options available at a great price.

Cons
Activation problems, I think because they had a peak of new users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LiveAgent

Great customer service starts with better help desk software

Jennifer Knuppel

LiveAgent is an amazing help desk support system

Used daily for less than 6 months
Reviewed 2018-12-05
Review Source: Capterra

I am able to communicate with my users in real time and more effectively. Great product.

Pros
Great customer support platform, up to date technology, user friendly, great pricing, eases your stress from handling everything on your own. Great tool, a must buy for all professionals.

Cons
I cannot think of anything that I didn't like about the software. The only thing that would make it more appealing is if the cost was a bit lower, but it is truly worth it so it is hard to argue with the pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software

Shannon Marie

Great product that surpasses competition

Used daily for 1-2 years
Reviewed 2017-11-07
Review Source: Capterra

Pros
Fits the needs of our company, with both chat and email support. Ease of accessing canned answers to lower response time. Low cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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LiveAgent

Great customer service starts with better help desk software