Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
The interface is awesome. We believe that in these terms is the best software on the market.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
Organization, problem tracking, time management.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.