Acquire Pricing, Features, Reviews & Comparison of Alternatives

Acquire

Multi-channel Customer Communication Platform

4.94/5 (18 reviews)

Acquire overview

Acquire is a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes. The platform is equipped with a full range of tool sets including live chat, customer profile management, chatbots, co-browsing capabilities, and video and voice call functionality.

The platform enables customer support agents to utilize targeting messaging tools, is equipped with customer routing tools to ensure customers connect with the right support agent, and automatically tracks customer visits and activity. Additionally, the platform facilitates co-browsing and screen sharing with customers, enabling support agents to assist customers by highlighting key information within a web page for customers as well as assist customers with navigation by changing pages for them.
acquire.io

Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English

Acquire reviews

Excellent
17

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  4.9
  5.0
Mayur Bhatt

Best Live Chat Software

Reviewed 2016-04-27
Review Source: GetApp

Tagove is the trouble-free platform to install and working very well. Most of the time, I am using co-browsing, live chat, and voice calls. Actually, the best thing of Tagove is it includes and video and voice call... Its two-way video chat is predictable form where the customer and support agent can both see and hear each other. It offers outstanding co-browsing features to help out representative’s support customers.

Pros
Tagove supports instant chat. I haven’t found any trouble in the installation and the support was also great. I really recommend this extension to all.

Cons
One missing feature of this is mobile apps. Nowadays mobile ready chat is a must, as we had talked with; they are coming up with this as well. And in 14 days free trial of their services, they only offer the basic package that just allows for live video chat, voice calls and text chat with co-browsing. Any other highly developed features Tagove has would only be made accessible with the paid Premium package.

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

The best video chat and co-browsing

Used daily for 1-2 years
Reviewed 2018-04-16
Review Source: Capterra

Pros
Tagove makes everything so easy -- it's easy to set up, it's easy to use, and it's an amazingly powerful tool.

Cons
Nothing. The support is excellent, the software is sound and bug-free, and it's a great value for the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Gunjan Ganatra

Tagove A excellent collaborator

Reviewed 2017-02-21
Review Source: GetApp

Love this tool! that really allows Smooth video chat on the browser. Very simple to use and no installations required. Will be a perfect tool for customer service, along with their other features like co browsing. suggest everyone to try it out.

Rating breakdown

Likelihood to recommend: 8/10

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Sophia Harrris

very useful tool for business!

Reviewed 2016-05-26
Review Source: GetApp

Tagove is the ultimate platform for businesses to provide live video chat, voice call software with Screen sharing and co browsing. It is very easy to use and I think you might want to take training to use this soft because it’s very user friendly software to use.

Pros
The best features I have seen in this software are about video conferencing. It has an instant connection feature with high quality and you can record them without any other software installation.

Cons
I am using this software from last 6 months, but I have not faced any problem to use that. I know everything is not perfect in the world so please do availability in a mobile app.

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

Love it!

Reviewed 2016-04-27
Review Source: GetApp

Thanks to Tagove who made my business customer relation good. I can provide my customers better service by using Live Chat Software. I am loving its Live Video Chat, Voice call, Text chat with Screen sharing and co-browsing solution within my website. Definitely recommend to all.

Rating breakdown

Value for money
Ease of use
Customer support

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Acquire pricing

Starting from
$25/month
Pricing options
Subscription
View Pricing Plans

14-day free trial, no credit card required.

$25 per agent per month.

Enterprise pricing available on request.

Acquire features

API
Chat
Instant Messaging

Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Contact History (72 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (73 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Acquire

Key features of Acquire

  • Screen sharing
  • Video chat
  • Voice calls
  • Co-browsing
  • Click links and fill in forms remotely
  • One-way and two-way video
  • Speech recognition
  • Speech-to-text
  • One-click call button
  • Statistics and analytics
  • Live feedback
  • Call queueing
  • Free for customers to call
  • Browser plugins
  • eCommerce inetgrations
  • Call recording
  • Instant file sharing
  • Live text chat
  • Peer-to-peer encryption
  • Graphing of customer interactions
  • A/B testing
View All Features

Benefits

Acquire includes one-way and two-way video calling, allowing the customer to choose whether or not they wish to be visible to the support agent, but still be able to see them.

A one-click call button on users’ websites allows customers to call for free.

Acquire offers instant file sharing through chat windows, with peer-to-peer encryption and secure cloud storage enabling sensitive documents to be shared and accessed from any web-enabled device.

Speech recognition enables users to make notes while on a call, or can be used for call transcription.

Acquire’s co-browsing feature enables users to interact directly with customers’ web browsers, highlighting sections, clicking on links, and filling out forms.

Calls can be recorded for staff training, performance reviews, record keeping, and error reduction.