Acquire Pricing, Features, Reviews & Comparison of Alternatives

Acquire

Multi-channel Customer Communication Platform

4.95/5 (19 reviews)

Acquire overview

What is Acquire?

Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device.
acquire.io

Pricing

Starting from
$40/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Japan

Supported languages

English
Acquire screenshot: Acquire chatbotProduct suite overview | Acquire.ioAcquire screenshot: Acquire live visitors listAcquire screenshot: Acquire smart suggestions

Acquire user reviews

Excellent
18

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  4.9
  5.0
Kishore Kumar. M

One of the Best tool for Customer Management

Used daily for 6-12 months
Reviewed 2020-10-01
Review Source: Capterra

Overall it was good

Pros
Easy to access, Multiple Logins can be created. The best part is that you can check on the real time visitors on your webpage and you can start initiate the chat so that you do not miss on any customers. It helps to convert more number of leads in the given scenario

Cons
Cost of the product is bit high and charging platform fee is also high

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mayur Bhatt

Best Live Chat Software

Reviewed 2016-04-27
Review Source: GetApp

Tagove is the trouble-free platform to install and working very well. Most of the time, I am using co-browsing, live chat, and voice calls. Actually, the best thing of Tagove is it includes and video and voice call... Its two-way video chat is predictable form where the customer and support agent can both see and hear each other. It offers outstanding co-browsing features to help out representative’s support customers.

Pros
Tagove supports instant chat. I haven’t found any trouble in the installation and the support was also great. I really recommend this extension to all.

Cons
One missing feature of this is mobile apps. Nowadays mobile ready chat is a must, as we had talked with; they are coming up with this as well. And in 14 days free trial of their services, they only offer the basic package that just allows for live video chat, voice calls and text chat with co-browsing. Any other highly developed features Tagove has would only be made accessible with the paid Premium package.

Rating breakdown

Value for money
Ease of use
Customer support

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Gunjan Ganatra

Tagove A excellent collaborator

Reviewed 2017-02-21
Review Source: GetApp

Love this tool! that really allows Smooth video chat on the browser. Very simple to use and no installations required. Will be a perfect tool for customer service, along with their other features like co browsing. suggest everyone to try it out.

Rating breakdown

Likelihood to recommend: 8/10

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Anonymous

The best video chat and co-browsing

Used daily for 1-2 years
Reviewed 2018-04-16
Review Source: Capterra

Pros
Tagove makes everything so easy -- it's easy to set up, it's easy to use, and it's an amazingly powerful tool.

Cons
Nothing. The support is excellent, the software is sound and bug-free, and it's a great value for the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sophia Harrris

very useful tool for business!

Reviewed 2016-05-26
Review Source: GetApp

Tagove is the ultimate platform for businesses to provide live video chat, voice call software with Screen sharing and co browsing. It is very easy to use and I think you might want to take training to use this soft because it’s very user friendly software to use.

Pros
The best features I have seen in this software are about video conferencing. It has an instant connection feature with high quality and you can record them without any other software installation.

Cons
I am using this software from last 6 months, but I have not faced any problem to use that. I know everything is not perfect in the world so please do availability in a mobile app.

Rating breakdown

Value for money
Ease of use
Customer support

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Acquire pricing

Starting from
$40/month
Pricing options
Subscription
View Pricing Plans

$40 per agent per month.

Enterprise pricing available on request.

Acquire features

API
Activity Dashboard
Chat
Email Integration
Instant Messaging

Alerts / Escalation (79 other apps)
Automatic Notifications (107 other apps)
CRM Integration (97 other apps)
Customizable Branding (132 other apps)
Knowledge Base Management (107 other apps)
Monitoring (113 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (137 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (85 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (158 other apps)
Workflow Management (87 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Acquire

Key features of Acquire

  • A/B testing
  • Auto translation
  • Browser plugins
  • Call queueing
  • Call recording
  • Click links and fill in forms remotely
  • Co-browsing
  • Department routing
  • Free for customers to call
  • Graphing of customer interactions
  • Instant file sharing
  • Live feedback
  • Live text chat
  • One-click call button
  • One-way and two-way video
  • Peer-to-peer encryption
  • Screen sharing
  • Speech recognition
  • Speech-to-text
  • Spell check
  • Statistics and analytics
  • Tagging
  • Triggers
  • Video chat
  • VoIP
  • Voice calls
  • eCommerce inetgrations
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Benefits

Acquire includes one-way and two-way video calling, allowing the customer to choose whether or not they wish to be visible to the support agent, but still be able to see them.

A one-click call button on users’ websites allows customers to call for free.

Acquire offers instant file sharing through chat windows, with peer-to-peer encryption and secure cloud storage enabling sensitive documents to be shared and accessed from any web-enabled device.

Speech recognition enables users to make notes while on a call, or can be used for call transcription.

Acquire’s co-browsing feature enables users to interact directly with customers’ web browsers, highlighting sections, clicking on links, and filling out forms.

Calls can be recorded for staff training, performance reviews, record keeping, and error reduction.