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My Clients Plus

Practice management & EHR for mental health providers

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My Clients Plus Pricing, Features, Reviews and Alternatives

My Clients Plus product overview

Price starts from

$

24.95

/momonth
Per Feature

What is My Clients Plus?

My Clients Plus is a cloud-based practice management and electronic health record (EHR) solution designed for mental health providers and practices. The platform includes tools for managing client records, appointments, electronic billing, teletherapy, and more.

Key benefits of using My Clients Plus

  • Uploaded files, electronic intake forms, and insurance cards can be attached directly to client records, and digitized health records enable the direct addition of comments and notes.

  • Client billing can be managed online, with support for electronic billing of primary and secondary insurances, out-of-network client billing, automatic electronic remittance advice (ERA), electronic claim status tracking, and credit card payment processing.

  • More than 200 therapy note templates are built-in, including DAP and SOAP formats, with users able to customize note names and headings, and electronically sign and lock notes when completed.

  • Daily, weekly, and monthly recurring tasks can be assigned to users, and labelled based on their importance, allowing staff to view and manage their personal and work-related to-do lists.

  • Through the client portal, clients can schedule appointments, pay session fees, complete intake forms, send and receive messages, engage in teletherapy through video conferencing, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    My Clients Plus pricing information

    Value for money

    4.7

    /5

    179

    Price starts from

    $

    24.95

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    My Clients Plus features

    Functionality

    4.5

    /5

    179
    Total Features93 11 categories

    Most valued features by users

    HIPAA Compliant
    Billing & Invoicing
    Appointment Management
    Reporting & Statistics
    Activity Dashboard
    Appointment Scheduling
    Reminders
    Claims Management

    Functionality contenders

    My Clients Plus users reviews

    Overall rating

    4.8

    /5

    179

    Positive reviews

    94%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.19/10
    Rating distribution

    5

    4

    3

    2

    1

    155

    14

    6

    2

    2

    Pros
    I have had a wonderful experience with My Clients Plus and I have been using it for over 3 years now and continue to recommend it to fellow therapists.

    KL

    Kelli L.

    Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.

    Matt C.

    Nice people at customer service. If you secretly wanted to be a bookeeper/biller - and enjoy spending time trying to figure out software, you'll love this.

    MS

    Maria S.

    Cons
    Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact.

    PB

    PATRICIA B.

    I had initially experienced frustration with the service, but due to my accidentally signing with another service, thinking it was this service.

    AH

    Amalia H.

    Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur.

    JS

    Jackie S.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    My Clients Plus is best product on the market.

    Reviewed 3 years ago

    My company has been associated with My Clients Plus for the past 11 years and services over 180 practices across the nation. During that period of time, we've had the opportunity to change software vendors that offered incentives and benefits that MCP didn't offer at that time. However, we never made a change because of the ability to MCP improve their product in order to improve on what their...

    Pros

    The learning curve, the ease of use and most importantly the service the company provides it's users.

    Cons

    There is nothing I can think of. Any time there has been a concern, MCP does whatever it takes to resolve the issue as quickly as possible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use, very affordable, perfect for a solo or small practice.

    Reviewed 4 years ago

    Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

    Pros

    It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

    Cons

    I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Overall, a decent program.

    Reviewed 4 years ago
    Pros

    There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.

    Cons

    After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.

    Vendor response

    Rubin, we're sorry for the misunderstanding. When a payment is declined for any reason, the system automatically sends an email explaining what happened and then prompts the user for a new payment method when they next log in. The first time you contacted us via email, we did not understand that you were asking us to move your billing date another week or so because that is when you expected to receive a new business card. By the time we figured it out, you had already entered a new payment method and were using your account.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    I'm a happy user

    Reviewed 3 years ago

    I've used MCP for many years, and was first introduced to is when I moved from a practice with a (cumbersome) billing system into my own practice. I've also shared it with several others who have started their own practices. In addition, I've used it for demonstration purposes with masters level students enrolled in a business for therapists class. The customer service folks are knowledgeable, as well as friendly and professional. I also appreciate how quickly they respond.

    Pros

    I like the combination of ease of use and richness of the site. It is very user-friendly and intuitive - even someone who hasn't had a lot of experience can get started pretty quickly.

    Cons

    I don't like that two users (even with different log in names) can't be on at the same time; the newly signing on person boots the other user off.

    Vendor response

    Thank you for your review and feedback. We would love to work with you on the multiple user issue that you mention. Each user can and should have their own username and can log into an account at the same time. If you are experiencing an issue with this, we would love to get that resolved with you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    BEST SOFTWARE EVER

    Reviewed 3 years ago

    My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere! Billing allows me to send out statements, follow up with insurance companies if needed and keep track of all activity simply. I call myself the biggest MCP fan because I tell ALL my friends and co-workers about how great it is and recommend they use it for their own practices. Several of my friends have shared that it has also saved their lives with regards to keeping up-to-date and not losing out on billing any longer.

    Pros

    I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best! Customer support is amazing - the agents are professional, knowledgeable and friendly.

    Cons

    Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

    My Clients Plus FAQs and common questions

    My Clients Plus has the following pricing plans:
    Starting from: $24.95/month
    Pricing model: Subscription
    Free Trial: Available


    My Clients Plus has the following typical customers:
    Mid Size Business, Small Business


    My Clients Plus supports the following languages:
    English


    No, My Clients Plus does not have an API available.


    My Clients Plus offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

    Related categories