Believe me, no one was more excited than I was to begin this journey with Spinify and you don't know how many times we worked with Spinify to isolate specific calls/emails/opps that were not captured correctly - but in the end, it just does not meet our needs on multiple levels, and took away from my time in being able to actually compete as a team member. Even if we could get the syncing to work, we still have no capability to display the Leaderboards in our area and would lose the entire motivation/inspiration piece that drew us to Spinifyin the first place. We loved the idea of multimedia ways to inspire productivity in our employees. We loved the customizability and the general idea of capturing activities. I appreciated being able to actually put the team member's picture as well as a custom sound file for their achievements.
This experience has been enlightening to me, as a representative who works with customers on digital product renewals, because I can now completely understand how technical issues can drive to lack of use of the product we provide. It is not from a lack of trying on either part, or misunderstanding how to use the product, but really - other factors, such as lack of equipment (we no longer has access to a TV in our sales area and moved to the second floor which is a very quiet environment with non-sales teams surrounding us so the basic functionality of Spinify as a means of tracking and motivating competitors is lost on us, and the sound/videos/other features we were excited about, we would be unable to use), integration/syncing issues that persist, and mostly a pressing timeline of an on-going competition where we have to be able to provide results to participants on a weekly basis. This forced us to create our roundabout way of managing the data in the midst of competing - just to end up double checking Spinify's results against the accurate ones in Salesforce. Therefore, in entering Q4 and still hosting a competition, we had no choice but to build a full-fledged tracking system ourselves - out of need for survival.