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HubSpot Sales Hub

Freemium email productivity & tracking for sales teams

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Table of Contents

HubSpot Sales Hub - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

HubSpot Sales Hub overview

Based on 495 verified user reviews

What is HubSpot Sales Hub?

HubSpot Sales Hub is a CRM solution offering key features such as contact management, lead management, sales pipeline management, and reporting/analytics, among others.

Who uses HubSpot Sales Hub?

By industry, HubSpot Sales Hub reviewers are most commonly professionals in marketing and advertising (15%). The most frequent use case cited by reviewers is CRM (68%).

What do users say about HubSpot Sales Hub pricing?

Reviewers appreciate the free tier with useful features and unlimited users, which they say allows thorough testing. Some users report escalating costs with team growth and add-ons, and they find pricing complicated and expensive for small businesses.

What are the most popular integrations for HubSpot Sales Hub?

The HubSpot Sales Hub integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.9 out of 5 for its integration with HubSpot Sales Hub), HubSpot CRM (a CRM product, 4.8), and HubSpot Marketing Hub (a marketing automation product, 5.0).

Starting price

15per user /
per month

visit website

Pros & Cons

Sales Management

User Interface

Sales Pipeline

Email Campaigns

Frequent bugs and glitches

High and complex pricing

HubSpot Sales Hub’s user interface

Ease of use rating:

4.5

(495)

HubSpot Sales Hub pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(168)

5(325)

What do users say about HubSpot Sales Hub?

HubSpot Sales Hub is a CRM solution offering key features such as contact management, lead management, sales pipeline management, and reporting/analytics, among others.

Select to learn more

Who uses HubSpot Sales Hub?

Based on 495 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Marketing and Advertising

Information Technology and Services

Management Consulting

Others

Use cases

CRM

Sales Tracking

Email Management

Sales Enablement

Account Management

HubSpot Sales Hub's key features

GetApp's analysis of 57 verified user reviews collected between July 2021 and December 2024 identifies HubSpot Sales Hub's most critical features and summarizes user sentiment about those features.

Contact management

4.6

Reviewers appreciate HubSpot Sales Hub's contact management capabilities. They highlight the ease of adding and organizing contacts, tracking activities, and creating custom properties. Users report that the ability to segment contacts into lists for targeted outreach is valuable. They find the customization options for contacts and deals particularly helpful. However, some reviewers mention difficulties managing multiple contacts for a single customer and the issue of duplicate entries. Overall, users feel it significantly improves their contact organization and sales tracking. Of the 27 HubSpot Sales Hub users who gave detailed accounts of their use of Contact Management, 100% rated this feature as important or highly important.

See related user reviews

“I can easily manage and organize my contacts, including creating custom contact properties and segmenting contacts into lists for targeted outreach”

Joel B.

Administrative Secretary

“There are tons of customization options both for contacts and deals, mainly thanks to the ability to set up custom properties on each level.”

Katie B.

Co-owner

Sales pipeline management

4.6

Users report that HubSpot Sales Hub's sales pipeline management is highly effective. They appreciate the ability to visualize and track deals through various stages, customize pipelines, and set sales tasks. Reviewers indicate that this capability helps identify bottlenecks and prioritize leads. They find it useful for forecasting sales and providing management with visibility into sales progress. However, some users mention initial setup challenges. Overall, they feel it simplifies monitoring and managing the sales process. Of the 25 HubSpot Sales Hub users who gave detailed accounts of their use of Sales Pipeline Management, 96% rated this feature as important or highly important.

See related user reviews

“Works well, I get distracted easily so having the ability to set sales tasks within my contacts keeps me working in a systematic environment where there is a process and timeline for everything. Overall, pipeline management works well and you can document the stages of the sale from start to finish which provides my superiors with detailed accounts on how my sales are coming.”

Trevor H.

Logistics Sales Respresentative

“Than you can measure the advance of the lead and the negotiation and know which ones are the closest to become a client and if some aren't moving through the pipe, to analyze de possible causes and make actions”

Jimena A.

Commercial executive

Lead management

4.6

Reviewers indicate that HubSpot Sales Hub's lead management is efficient and practical. They appreciate the ability to track lead engagement, customize lead properties, and distribute leads based on territory. Users report that the system logs interactions automatically and integrates well with other tools. They find the kanban-style interface easy to use for moving leads through stages. Some users mention the need for better handling of dead leads. Overall, they feel it enhances lead organization and follow-up. Of the 23 HubSpot Sales Hub users who gave detailed accounts of their use of Lead Management, 96% rated this feature as important or highly important.

See related user reviews

“Efficient lead management help me track those leads I still need to contact and which ones I should not so as not waste time on unqualified leads.”

Grace N.

Sales Development Representative

“lead management is very important and it keeps our leads on the same platform and very practical to use and I can even customize”

Jordano M.

Técnico telecom

All HubSpot Sales Hub features

Features rating:

4.4

(495)

Task progress tracking

4.0

(1)

Sales activity management

4.7

(12)

Reporting & statistics

3.6

(5)

Reminders

5.0

(5)

Prospecting tools

4.6

(7)

Prioritization

5.0

(1)

Pipeline management

4.5

(27)

Opportunity management

5.0

(2)

Lead generation

4.0

(4)

For startups

5.0

(5)

For sales teams/organizations

4.6

(8)

Email tracking

4.8

(4)

Drag & drop

4.6

(5)

Customizable templates

4.0

(2)

Customizable reports

4.7

(18)

Contact database

4.7

(72)

Automatic call distribution

5.0

(1)

Activity dashboard

4.6

(16)

Activity tracking

5.0

(1)

CRM

4.8

(49)

Search/Filter

4.3

(53)

Interaction tracking

4.0

(28)

Reporting/Analytics

4.3

(74)

Lead capture

4.5

(30)

Workflow management

4.4

(44)

Email management

4.3

(8)

Email marketing

4.2

(31)

Task management

4.2

(53)

Client management

4.6

(22)

Customer database

4.6

(26)

Calendar management

4.0

(12)

Document management

3.6

(7)

Inbox management

4.3

(9)

Alerts/Notifications

4.2

(21)

Email templates

4.3

(15)

Third-Party integrations

4.4

(19)

Live chat

4.4

(5)

Lead qualification

4.4

(23)

Data import/export

4.6

(33)

Content management

4.3

(4)

Appointment scheduling

4.0

(7)

Customizable fields

4.2

(11)

Real-Time reporting

3.5

(6)

Calendar sync

4.4

(8)

Sales reports

5.0

(1)

Referral tracking

3.7

(7)

Document storage

3.7

(19)

Campaign management

4.2

(11)

Territory management

4.3

(4)

Real-Time notifications

4.5

(2)

AI/Machine learning

(0)

Customer segmentation

(0)

Response management

(0)

Sales automation

(0)

Sales forecasting

(0)

Sales trend analysis

(0)

Scheduling

(0)

Channel management

3.0

(1)

Confirmations/Reminders

(0)

Commission management

(0)

Task scheduling

(0)

Templates

(0)

Click tracking

(0)

Workflow configuration

(0)

Chat/Messaging

4.0

(1)

Call Management

(0)

Call conferencing

(0)

Field sales management

3.0

(1)

Call center management

(0)

For small businesses

4.7

(3)

Forecasting

(0)

Deal management

(0)

IVR

(0)

Data entry

(0)

Dashboard

(0)

Campaign analytics

4.0

(5)

Meeting management

(0)

Mobile app

5.0

(1)

Monitoring

(0)

Online booking

(0)

Online voice transmission

(0)

Business process automation

(0)

Performance metrics

(0)

Pipeline reports

(0)

Proposal generation

(0)

API

(0)

Real-Time data

(0)

HubSpot Sales Hub awards

HubSpot Sales Hub alternatives

HubSpot Sales Hub

4.5

(495)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.2

Customer Support

4.4

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

HubSpot CRM

4.5

(4.4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoho CRM

4.3

(6.9K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

HubSpot Sales Hub pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

/user

Per month

Features included:

1:1 Email
Breeze Assistant
Browser Extension
Calling
Deal Pipelines
Documents
Email Templates
Goals
Live Chat
Meeting Scheduling
Mobile App
Product Library
Sales Reporting

Professional

/user

Per month

Features included:

Everything in Sales Hub Starter, plus
Account-Based Sales Tools
Breeze Customer Agent
Breeze Prospecting Agent
Call Transcription & Analysis
Forecasting
Lead Management
LinkedIn Sales Navigator & CRM Sync Integration
Playbooks
Predictive Deal Score & Insights
Sales Workspace
Sequences
Workflows

Enterprise

150

/user

Per month

Features included:

All Features in Professional
Everything in Sales Hub Professional, plus
100 Deal Pipelines
AI Term Tracking
200 Inboxes
Automatic Sequence Enrollment
Calling -12000 Mins
Conditional form routing
500 Custom Reports
Custom Goals
5000 Playbooks
Deal Approvals
600 Custom Views
Deal Journey Analytics
300 Teams
Deal Splits
Conversation Intelligence
Interactive Voice Response
Lead Form Routing
Recurring Revenue Tracking
SSO
Deal Splits
Deal Journey Analytics
Predictive Lead Scoring

User opinions about HubSpot Sales Hub price and value

Value for money rating:

4.2

Of 52 reviews that provide robust commentary on HubSpot Sales Hub's price and value, 50% mention it in a positive light.

Some reviewers feel HubSpot Sales Hub offers strong value for money, especially highlighting the free tier, which includes a wide range of important functionalities and allows unlimited users. They say the free version enables businesses to test the platform thoroughly before committing to a paid plan, and some users report that even the free model provides significant benefits and can replace multiple other tools. Reviewers appreciate being able to start at no cost and only upgrade once the value is clear, while some users find the platform cost-effective compared to alternatives. Some users indicate that, despite the higher price, the investment pays off through robust features and the ability to consolidate tools.

However, some reviewers find the pricing structure complicated and report that costs can escalate quickly as their team grows or as they require additional modules and features. Users think the need for paid add-ons and plugins, as well as charges for extra services, can make the platform expensive, particularly for small businesses or those with limited budgets. Some users say the expense is a major drawback, especially compared to other CRMs, and they feel the incremental costs for scaling or accessing advanced functionalities reduce the overall value for money. Reviewers indicate that currency fluctuations and charges in foreign currencies can also impact affordability for international users.

, and

To see what individual users think of HubSpot Sales Hub's cost and value, check out the review excerpts below.

“Also love that it's free to start out with, so I can test it with a client so they can see if they like it or not before committing to the paid version (which also isn't really necessary until it has demonstrated value in the free model.”

Matthew H.

Owner

“Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it.”

Shrouq A.

Performance Analysis Team Leader

“However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing.”

Bart M.

Founder/CEO

HubSpot Sales Hub integrations (266)

Integrations rated by users

We looked at 495 user reviews to identify which products are mentioned as HubSpot Sales Hub integrations and how users feel about them.

Gmail

Integration rating: 4.8 (12)

“Essential to record communications with clients without having to copy & paste them manually. Unforturnately, I had problems with the Chrome integration with Gmail. I had to reinstall it several times and it never worked well. When it works, great!”

“Tracking sales flow through my business email is very important so I don't have to constantly be jumping platforms and allows my superiors to track my sales.”

Daniela G.

Founder

1/2

HubSpot Marketing Hub

Integration rating: 5.0 (7)

“Sales/Marketing alignment is crucial for any SaaS business to operate smoothly.”

Daniel H.

Community Marketing Specialist

Microsoft 365

Integration rating: 4.5 (2)

Operations Hub

Integration rating: 5.0 (1)

HubSpot Sales Hub customer support

What do users say about HubSpot Sales Hub customer support?

Customer support rating:

4.2

We analyzed 59 verified user reviews to identify positive and negative aspects of HubSpot Sales Hub customer support.

A significant portion of users highlight HubSpot's customer support as responsive, helpful, and always available when needed.

A fair number of users appreciate the knowledgeable support team, which provides effective onboarding and technical assistance.

Multiple users mention proactive outreach, abundant support resources, and a willingness to resolve issues quickly.

A minority of users report inconsistent support quality, with some citing unhelpful responses and difficulty accessing assistance.

Support options

Faqs/forum

Phone support

Email/help desk

Chat

Knowledge base

24/7 (live rep)

Training options

Webinars

In person

Documentation

Videos

Live online

To see what individual users say about HubSpot Sales Hub's customer support, check out the review snippets below.

“The initial adjustment period of getting used to the platform was a bit confusing but the customer support was excellent and helped us make the shift.”

Jordan P.

Managing Member

“My analytics aren't always correct, but as I said before, the customer service is great and helps with that whenever I call.”

Alexandra R.

“They insist on charging for onboarding support, but don't really give you the support you need and completely lack ownership over the process.”

Simon F.

Head of Sales

HubSpot Sales Hub FAQs

Q. Who are the typical users of HubSpot Sales Hub?

HubSpot Sales Hub has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What is HubSpot Sales Hub used for?

HubSpot Sales is an email tracking app that sends real-time notifications every time someone clicks on or opens your emails, or downloads associated attachments. The software shows when they viewed the email, how many times they viewed it, where they were when they opened it and from what device. HubSpot Sales also includes recipient profiles directly within your inbox. These profiles show contacts' professional history, their address, mutual contacts, and email history, providing useful context for users. With the ability to schedule future emails, HubSpot Sales helps to ensure you don't forget to send emails or that your emails go out at a specific date and time. You can make calls from within your browser with HubSpot Sales, as well as log or record calls directly to your CRM in just one click. HubSpot Sales integrates with HubSpot CRM, HubSpot Marketing, Salesforce, Gmail, G Suite, Microsoft Outlook, and Microsoft Office 365.

Q. What are the benefits of using HubSpot Sales Hub?

Email profiles: Get useful context about contacts - including their company and contact information, social media profiles, CRM records, etc. - directly inside your inbox.

Email tracking: Get real-time notifications whenever your emails are clicked on, opened, or have attachments downloaded. See when, how many times, where and from what device.

Email scheduling: Schedule follow-up emails to be sent in the future and set up reminders to send emails.

Email sequences: Automate prospecting by scheduling a sequence of tailored follow-up emails.

Calling: Make calls from inside your browser with HubSpot Sales' VoIP functionality, before automatically logging calls to your CRM.

Integration: Integrate with Microsoft Outlook, Microsoft Office 365, Gmail, G Suite, as well as with HubSpot's products - HubSpot Marketing and HubSpot CRM.

Q. What languages does HubSpot Sales Hub support?

HubSpot Sales Hub supports the following languages:
English, French, German, Japanese, Portuguese, Spanish

Q. Does HubSpot Sales Hub support mobile devices?

HubSpot Sales Hub supports the following devices:
Android, iPad, iPhone

Q. Does HubSpot Sales Hub offer an API?

No, HubSpot Sales Hub does not have an API available.

Q. What level of support does HubSpot Sales Hub offer?

HubSpot Sales Hub offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep)