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User.com

The engine of growth. An all in one solution for user data.

Table of Contents

Is this product right for your business?

Find out with a

User.com - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

User.com overview

What is User.com?

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,

- generate more leads,

- increase sales,

- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation

Key benefits of using User.com

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation

Starting price

Free

Alternatives

with better value for money

User.com’s user interface

Ease of use rating:

4.6

(36)

User.com reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.67/10

Rating distribution

Pros

“I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.”

Izabela H.

Growth Catalyst

“Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.”

Monika S.

Manager

“So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.”

Vanessa D.

Customer Success Specialist

Cons

“Bad customer support, administration and misleading information.”

Volkan O.

CEO and Founder

“They have bad customer support and administration.”

Volkan O.

CEO and Founder

“Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.”

Arnoldas R.

Executive Director

Who uses User.com?

Based on 36 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Marketing and Advertising

Automotive

Others

Use cases

Live Chat

CRM

All-in-One Marketing Platform

Customer Service

Customer Support

User.com's key features

Most critical features, based on insights from User.com users:

Marketing automation

4.7

(6)

Email management

4.5

(4)

Lead management

5.0

(3)

Contact database

5.0

(1)

Lead verification/validation

5.0

(1)

Lead capture

5.0

(1)

All User.com features

Features rating:

4.4

(36)

Social marketing

5.0

(1)

Contact management

4.8

(4)

Lead qualification

4.7

(3)

Interaction tracking

4.8

(4)

Customer database

5.0

(1)

Live chat

5.0

(1)

Call center management

5.0

(1)

Support ticket management

5.0

(1)

Email marketing

5.0

(2)

Segmentation

4.5

(2)

ROI tracking

5.0

(1)

Pre-Configured bot

(0)

Pipeline reports

(0)

Pipeline management

(0)

Personalization

(0)

Performance metrics

(0)

Outbound call center

(0)

Predictive analytics

(0)

Proactive chat

(0)

Progress tracking

(0)

Prospecting tools

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-Time chat

(0)

Real-time consumer-facing chat

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

@mentions

(0)

Lead generation

(0)

Lead nurturing

(0)

Lead segmentation

(0)

List management

(0)

Manual dialer

(0)

Marketing calendar

(0)

Mass texting

(0)

Message personalization

(0)

Mobile access

4.7

(3)

Mobile coupons

(0)

Mobile optimization

(0)

Mobile Retargeting

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel marketing

(0)

Multi-Language

(0)

Multiple user accounts

(0)

Multivariate testing

(0)

Notification scheduling

(0)

Offline form

(0)

Source Tracking

(0)

Spam blocker

(0)

Surveys & feedback

(0)

Tagging

(0)

Target account identification

(0)

Task management

5.0

(1)

Template management

(0)

Text editing

(0)

Third-Party integrations

(0)

Time zone tracking

(0)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Visual analytics

(0)

Web forms

(0)

Web notifications

(0)

Web-based deployment

(0)

Website integration

(0)

Website visitor tracking

(0)

Whitelisting/Blacklisting

(0)

Workflow management

5.0

(1)

WYSIWYG editor

(0)

Real-Time reporting

(0)

Referral tracking

(0)

Reminders

(0)

Remote support

(0)

Reporting & statistics

(0)

Reporting/Analytics

4.8

(4)

Response management

(0)

Role-Based permissions

(0)

Sales analytics

(0)

Sales pipeline management

5.0

(1)

Sales reports

(0)

Scheduled messaging

(0)

Search marketing

(0)

Search/Filter

(0)

Self service portal

(0)

Signature management

(0)

SMS marketing

(0)

SMS notifications

(0)

Social media integration

5.0

(1)

Social promotion

(0)

Softphone

(0)

Calendar sync

(0)

Calendar/Reminder system

5.0

(3)

Call logging

(0)

Call monitoring

(0)

Call recording

(0)

Call scripting

(0)

Campaign analytics

(0)

Campaign management

5.0

(1)

Campaign Personalization

(0)

Campaign scheduling

(0)

Campaign Segmentation

(0)

CAN-SPAM compliance

(0)

Canned responses

(0)

Catalog management

(0)

Chat Transcript

(0)

Chat/Messaging

(0)

Chatbot

(0)

Client database

(0)

Code-free development

(0)

Collaboration tools

(0)

Communication management

(0)

2-Way messaging

(0)

A/B testing

(0)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

App notifications

(0)

Application management

(0)

Appointment management

(0)

Archiving & retention

(0)

Audience targeting

(0)

Automated responses

(0)

Automated routing

(0)

Automated scheduling

(0)

Autoresponders

(0)

Behavior analytics

(0)

Behavior tracking

(0)

Behavioral targeting

(0)

Blended call center

(0)

Configurable workflow

(0)

Email Distribution

(0)

Email monitoring

(0)

Email templates

(0)

Email tracking

(0)

Employee activity monitoring

(0)

Engagement tracking

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

(0)

File transfer

(0)

For developers

(0)

Forms management

(0)

Full text search

(0)

Geotargeting

(0)

Help desk management

(0)

Image library

(0)

Inbound call center

(0)

Internal chat integration

(0)

Knowledge base management

(0)

Landing pages/web forms

(0)

Lead distribution

(0)

Confirmations/Reminders

5.0

(1)

Content management

(0)

Conversion tracking

(0)

CRM

(0)

Customer experience management

(0)

Customer history

(0)

Customer journey mapping

(0)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customer surveys

(0)

Customizable branding

(0)

Customizable ctas

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable templates

(0)

Data import/export

(0)

Document storage

4.7

(3)

Drag & drop

(0)

Drip campaigns

(0)

Dynamic content

(0)

Email campaign management

(0)

User.com alternatives

User.com

4.6

(36)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.4

Value for Money

4.6

Customer Support

4.8

LeadSquared

4.3

(166)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.2

Customer Support

4.3

Salesforce Service Cloud

4.5

(810)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.2

Customer Support

4.3

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

User.com pricing

Value for money rating:

4.6

(36)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about User.com price and value

Value for money rating:

4.6

(36)

To see what individual users think of User.com's price and value, check out the review snippets below.

“I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.”

Izabela H.

Growth Catalyst

“Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.”

Monika S.

Manager

User.com integrations (59)

User.com support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

Training options

Live Online

Videos

Webinars

In Person

Documentation

User.com FAQs

Q. What type of pricing plans does User.com offer?

User.com has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of User.com?

User.com has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does User.com support?

User.com supports the following languages:
Swedish, Spanish, Japanese, Russian, Hebrew, Danish, Korean, Polish, Thai, Portuguese, Chinese (Simplified), Norwegian (Bokmal), Dutch, Ukrainian, Hungarian, Italian, German, Finnish, Turkish, Arabic, French, Indonesian, English, Czech

Q. Does User.com support mobile devices?

User.com supports the following devices:
Android, iPad, iPhone

Q. Does User.com offer an API?

Yes, User.com has an API available for use.

Q. What other apps does User.com integrate with?

User.com integrates with the following applications:
Wix, Google Forms, Drupal, Adobe Commerce, Google Analytics 360, FreshMail, FullContact, Calendly, CoreCommerce, Pinnacle Cart, PrestaShop, Zapier, Instapage, Gmail, Segment, Airtable, Google Workspace, Trello, Google Drive, EKM, Zoom Workplace, Shift4Shop, Woodpecker, WordPress, Twitter/X, Stripe, Salesforce Sales Cloud, Squarespace, Slack, Stripe Billing, Typeform, Weebly, Kajabi, Meta for Business, 1ShoppingCart, Google Calendar, Mailchimp, Twilio, Joomla, Intercom, BigCommerce, Shopify

Q. What level of support does User.com offer?

User.com offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum