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InvGate Service Desk Pricing, Features, Reviews and Alternatives

InvGate Service Desk product overview

What is InvGate Service Desk?

InvGate provides a truly multi-departmental service fulfillment solution with federated asset management solution for seamless integration between the service request and the asset requiring service. InvGate delivers the most intuitive and easy to understand user interface that is easy to configure, a joy to use, and extremely efficient at fulfilling customer service requests.

Key benefits of using InvGate Service Desk

  • Deploying an integrated service desk and asset management solution allows agents to work more efficiently with ticket and asset data on the same screen.

  • Incident, problem, change, SLA, knowledge, and asset management lets organizations be ITIL ready right out of the box.

  • Go Live on ITSM and ITAM within only a few hours without any professional service support and within a code-free configuration environment.

  • InvGate natural language technology employs advanced heuristics to analyze their text to proactively suggest helpful articles from the knowledge base in real-time.

  • Use InvGate Service Desk’s self-service capabilities to provide a modern, consumer-like access and communication channel to end users and customers.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Phone Support
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Webinars
    Documentation
    Videos
    Live Online

    InvGate Service Desk pricing information

    Value for money

    4.5

    /5

    110

    Starting from

    55

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    InvGate Service Desk features

    Functionality

    4.5

    /5

    110

    Total features

    78

    10 categories

    Most valued features by users

    API
    Third-Party Integrations
    Reporting/Analytics
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Monitoring
    Workflow Management

    Functionality contenders

    InvGate Service Desk users reviews

    Overall Rating

    4.6

    /5

    110

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.1/10
    Rating distribution

    5

    4

    3

    2

    1

    76

    29

    5

    0

    0

    Pros
    Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
    I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
    The interface is awesome. We believe that in these terms is the best software on the market.
    Cons
    Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
    Organization, problem tracking, time management.
    Workflows are subpar, even just a basic onboarding workflow is hard to build out.

    Overall rating contenders

    InvGate Service Desk FAQs

    Q. What type of pricing plans does InvGate Service Desk offer?

    InvGate Service Desk has the following pricing plans:
    Starting from: $55.00
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of InvGate Service Desk?

    InvGate Service Desk has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does InvGate Service Desk support?

    InvGate Service Desk supports the following languages:
    English, Portuguese, Spanish


    Q. Does InvGate Service Desk support mobile devices?

    InvGate Service Desk supports the following devices:
    Android, iPad, iPhone


    Q. Does InvGate Service Desk offer an API?

    Yes, InvGate Service Desk has an API available for use.


    Q. What other apps does InvGate Service Desk integrate with?

    InvGate Service Desk integrates with the following applications:
    Microsoft Outlook, FileWave, Zapier, Gmail, InvGate Insight, Microsoft Teams, InvGate Assets


    Q. What level of support does InvGate Service Desk offer?

    InvGate Service Desk offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat

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