InvGate Service Desk Reviews

InvGate Service Desk

IT service desk software

4.6/5 (66 reviews)

Brian Whittaker

Our experience with the InvGate Service Desk has been excellent

Used daily for 1-2 years
Reviewed 2018-06-25
Review Source: Capterra

I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business.There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them. The gamification process adds a unique experience for our agents and allows for friendly competition. The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.

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InvGate Service Desk

IT service desk software

Anonymous

Easy to Create Ticket, rocky metrics creation

Used daily for 1-2 years
Reviewed 2018-08-14
Review Source: Capterra

Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email.I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking. I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client.

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InvGate Service Desk

IT service desk software

Chris Hoth

InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

Organization, problem tracking, time managementIts simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great.

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InvGate Service Desk

IT service desk software

Jeffrey Uchtman

The most flexible help desk software ever written. If you can think it, it will do it.

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.

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InvGate Service Desk

IT service desk software

Maria Victoria Garraza

We are very satisfied with the tool. We are incorporating more and more services, not just IT

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Capterra

The benefits we have to use Invgate are the administration of the tool, fast response to needs or configurations, knowledge base What I like most about Invgate is how easy it is to configure. The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements

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InvGate Service Desk

IT service desk software

Craig Engleman

Great value for the money

Used daily for 2+ years
Reviewed 2018-06-28
Review Source: Capterra

We are able to integrate several departments together into one solution and to take care of all of our in-house forms with Invgate.My employer and I reviewed several solutions and none of them combined the level of features with affordability like Invgate. The workflow solution was a game changer for us.

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InvGate Service Desk

IT service desk software

Igor Voronyuk

I use the Service Desk as a smart bid control

Used daily for 1-2 years
Reviewed 2018-08-23
Review Source: Capterra

The developers of the product support small companies and provide a tariff with a fixed amount of payment, amounting to 10 USD per month, and this is not very suitable for us, because we employ about two dozen people. But for small companies this is undoubtedly a plus. In my work, I mostly use reports and analytics, which are very well designed visually and practical - they are simple, functional and easy to use.

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InvGate Service Desk

IT service desk software

Matias Heluani

Easy implementation with powerfull reports and an always ready support team!

Used daily for 2+ years
Reviewed 2019-02-08
Review Source: Capterra

Help our company in the enrollment, monitoring and administration of all assets. Not only of those who are connected to the network, but of all those who are part of our technological infrastructure. The support team is one of the most professional with whom I have had to interactThe alarms and reports are one of its strengths

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InvGate Service Desk

IT service desk software

Anonymous

satisface to use a easy software

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

it is a very easy software to use and configure, adapt to our business needs. provides stability in the ejecution process, the time customer support its satisfactory its is softwate that is kept in constant updates

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InvGate Service Desk

IT service desk software

Gerardo Fernandez Pacheco

Very easy to use

Used daily for 2+ years
Reviewed 2018-06-26
Review Source: Capterra

Organize my help desk supportPersonalization is the best option of this soft. is a tool that is modeled to the extent of the help desk you want to create.

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InvGate Service Desk

IT service desk software

Nikolay Kurayev

Convenient service, which allows solving many tasks at the enterprise

Used daily for 6-12 months
Reviewed 2018-09-23
Review Source: Capterra

This service has many functions and at the same time is easy to install and use. If you do not have any experience with products, it will take 30-40 minutes to install and configure the software. So I'll say that before you a cool service that allows you to set up work processes and accelerate the work in teams, with a minimum of effort and time. I am also happy about the possibility of integration with other programs, for example, Confluence.

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InvGate Service Desk

IT service desk software

Martin Dalceggio

Great solution.

Used daily for 1-2 years
Reviewed 2018-07-23
Review Source: Capterra

more control over the user request, more users happy, more business value added.you can add a simple workflow in seconds or a complex one in minutes. is easy put your own process to work. The integration with Active Directory works great.

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InvGate Service Desk

IT service desk software

Rene Melchers

Quick to get started with excellent support. Easy to use with added functionality.

Used daily for 6-12 months
Reviewed 2018-06-22
Review Source: Capterra

The tracking and management if service desk requests and updates to the users as to status. Dashboard reports to continually monitor performance. The support for electronic workflows is an bonus feature that has value. The user interface is intuitive for quick adoption. Electronic workflows with forms management allows us to incorporate many business approval processes into a user request.

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InvGate Service Desk

IT service desk software

Tim Bonsoe

Very easy to use, nice looking interface.

Used daily for 1-2 years
Reviewed 2018-06-21
Review Source: Capterra

Good looking, simple to use interface. Does everything we need, without being overly complicated. Support is very responsive, and includes our requests in future versions frequently. Our end users really like it, too.

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InvGate Service Desk

IT service desk software

Greg Dover

InvGate Service Desk Review

Used daily for 6-12 months
Reviewed 2017-06-16
Review Source: Software Advice

InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate

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InvGate Service Desk

IT service desk software

David Perez

Best Service Desk solution around

Used daily for 1-2 years
Reviewed 2017-06-26
Review Source: Software Advice

We have been using it for over a year now, with no issues at all. Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.

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InvGate Service Desk

IT service desk software

Jorge Reyes

Excellent tool end to end

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

From negotiation to implementation and support, my experience has been excellent. The tool has exceeded the expectations.Service Desk is an excellent tool end to end. It is a tool of rapid implementation, with a short learning curve and very friendly for the administrator and end user.

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InvGate Service Desk

IT service desk software

Pablo Kalik

Great Helpdesk Software

Used daily for 1-2 years
Reviewed 2019-02-08
Review Source: Capterra

Service Desk was always easy to configure, to use and grow. It made our help desk be more efficient, productive, and accountableEasy of use for every user at the company. From experimented to newbies, is the perfect choice to let the helpdesk grow smoothly.

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InvGate Service Desk

IT service desk software

Fernando Majcher

is a very good product that optimizes the time in solving complaints and problems of users.

Used daily for 1-2 years
Reviewed 2019-02-17
Review Source: Capterra

InvGate Service Desk, is a very good product that optimizes the time in solving complaints and problems of users. Organize and plan better the work to be done.The ease which the user can enter a problem, and the work order that allows.

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InvGate Service Desk

IT service desk software

Anonymous

It's very user-friendly

Used daily for 1-2 years
Reviewed 2018-07-09
Review Source: Capterra

we're using Service Desk in a government environment. Our users are really happy regarding how easy is this portal to use. .

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InvGate Service Desk

IT service desk software

Manny Jardim

Daily use of product

Used daily for 1-2 years
Reviewed 2018-06-22
Review Source: Capterra

Great product for the price point, cost effective. Simple to use, monitoring of assets is complete and clean, addressing issues on corporate assets is very efficient.

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InvGate Service Desk

IT service desk software

Dmitry Kotenko

A cool marketing tool

Used daily for 6-12 months
Reviewed 2018-09-21
Review Source: Capterra

I like how Service Desk has a support system for users, as well as an interface that is accessible for quick learning and the ability to connect third-party services.

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InvGate Service Desk

IT service desk software

Adrian Fernando Romero

An incredible way to interact with users. Dealing with problems have never been so easy before.

Used daily for 6-12 months
Reviewed 2018-07-31
Review Source: Capterra

An incredible way to interact with users. Dealing with problems have never been so easy before. Its simplicity for the users to get used to it. It was a vital tool in order to organise our department. Its simplicity for the users to get used to it. It was a vital tool in order to organise our department.

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InvGate Service Desk

IT service desk software

Kevin Smith

Has all the features needed for a ITIL system

Used daily for less than 6 months
Reviewed 2017-07-18
Review Source: Capterra

Once fully implemented across our organization this software will take the place of 4 other software programs that we are using for the same process. Help Desk, Software Management, Asset Management, Remote Support, Change Mgmt. This will also give us the capability to have all IT related items in one spot without having to go outside of the system for items.This product gives us the capability to perform all the functions of a ITIL service desk in one place. Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software

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InvGate Service Desk

IT service desk software

Lucas Moriones

Innovative functionality with social network format, totally intuitive.

Used daily for less than 6 months
Reviewed 2019-02-13
Review Source: Capterra

We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses. The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good.The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. The support is constantly taking suggestions for improvements and working on them.

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InvGate Service Desk

IT service desk software