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Ontraport Logo

Ontraport

Sales, marketing, and communication management software

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Ontraport Pricing

Pricing overview

Value for money rating

3.8

/5

80

Price starts from

29

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Pricing details

Ontraport offers a variety of plans to choose from based on the features you need. Pricing adjusts with the number of contacts in your database and users in your account. You can choose a monthly or annual plan, and all plans start with a 14-day free trial.

Ontraport offers a Done-With-You Setup and Training Package for getting set up in your account quickly and easily. Users can also access a free video library with step-by-step instructions on getting started and using every feature of the platform.

What users say

The pricing tiers are rather odd as there's no middle ground.
ActiveCampaign feels like a better option that costs less.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Daily user since 2014

Reviewed 3 years ago

Like most businesses, we use Ontraport for general email marketing but we also use it track leads and automate follow up of hot leads - this has vastly improved our sales focus, conversion rates, and sales value

Pros

1. Ease of use, a great tool for all my marketing and automation. You have to try it to really understand 2. Support, many of whom I now know on first name basis - Ontraport attracts top notch people to be part of their team and they bend over backwards to help, especially if mistakes are made... I find them extremely proactive. 3 Come for the software, stay for the people. Not only are the staff extremely good at what they do but so are the leaders. Every dept head I've spoken with has been extraordinary and a credit to [SENSITIVE CONTENT HIDDEN] who himself is all over the wider community. All of this plus the Facebook Community which is amazing, no question too dumb or too complex, everyone within the wider community is very helpful.

Cons

The knowledge base could probably do with more detail but I can normally get the answer I need from the community with is very strong and healthy

Vendor response

Thanks for the kind words, Matt! We're happy to have you as a part of the Ontraport family. We're constantly making updates and additions to our Support Center, so please let us know if you have any specific feedback or suggestions for information to add!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It was good at the time!

Reviewed 2 months ago

Overall, it is a great product! But the support that we were promised was lacking. It was as if they got the sale and forgot about us, which is why we moved to Keap.

Pros

Their sales page designs were outstanding and very easy to create and set up! In my very first funnel that I set up, we were able to generate thousands of dollars in sales within just a few days!

Cons

I didn't like their CRM (at the time). It was really difficult for me to use and I found it clunky and messy which cost me a lot of time with deleting and re-adding etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Lots of client management tools comes with a high price.

Reviewed 3 months ago

It is a good software and platform for client management. I found other options that were more affordable that met my smaller business needs.

Pros

The email management and sales recording data are very helpful and critical to my business. There were a lot of tools that I did not utilize and needed for a business my size.

Cons

There are a lot of features, which you pay for, regardless of whether you use them. For simple email management, there are other options. For full-scale client management, Ontraport may be a good fit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A Solid CRM Choice

Reviewed 8 months ago

Overall it's a good product for what it offers and for the price. The customer service is also top notch.

Pros

The ability to customize the contacts page and the ability to create landing pages is what sold us.

Cons

Really meant for product driven sales more than service driven like us. While the landing pages are a real plus the limitations to creating certain looks, etc. is also frustrating.

Vendor response

Thanks for the feedback, Barbara! Most of our users actually are service providers as that's the audience the app works best for. We're sorry to hear you haven't had the best experience with the page builder and we encourage you to contact our support team to help resolve these issues. https://ontraport.com/support/

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Used campaigns, rules, message sequences to structure our business.

Reviewed 5 years ago

I was able to automate tasks that would otherwise require someone to send out various emails to thousands of people.

Pros

I like the functionality of campaigns, tags, triggers, and sequences most. It's very helpful and means I can automate what I would otherwise have to pay someone else to do.

Cons

The inability to sanitize campaign data during testing (i.e. I test buy a product and lifetime customer value report will always say I earned $X - I cannot reset it after testing, unless I want to copy and paste the whole campaign to start again, which would require more time to test. Also, it's a fairly slow/bandwidth intensive software to use.

Vendor response

Hi Daniel! Thank you for your review. Glad to see you would recommend us to a friend. We use task automation on campus for many of our departments to save us time as well. We hear you about the testing feature in campaigns. Did you know that our team takes feature requests and we vote them up based on customer wants? To up-vote this request, shoot an email to suport@ontraport.com and have them give this function a thumbs up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simply the best CRM I have ever used

Reviewed 3 years ago

Simply a great product. I have used and implemented multiple CRMs, from big names to smaller ones, but this really is the cream of the crop. Recommend highly.

Pros

Great customer support, super flexible tool, straightforward integration, not really much more you could ask for from a CRM.

Cons

Visually it is not incredible, the UX takes a bit of time getting used to and the dashboard could do with some improvements and more features, but this is a small price to pay.

Vendor response

Thanks for taking the time to give us your positive and constructive feedback, Louis! We'll pass on the message to our support team. :) As for the dashboard, we're always making improvements and it's a project we're actively working on, so stay tuned!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Tedious and complicated system with Bugs that cost a lot of Time & Money

Reviewed 3 years ago

So far not good, overall the Customer Support is great and they are very helpful and friendly, however on the other hand, when technical issues occur like the one I am going through, where the Automation does not work, it takes ages to figure it out and get it sorted. I am considering to leave ontraport if it is not fixed soon and they are not making it up to me for wasting my time by giving me at least 1 month for free, for all the inconvenience they caused due to their technical errors and lack of judgement to figure it out in the first place when I first mentioned it over 1 week ago.

Pros

At first it looked simple and the Dashboard with the navigation on the menu is okay to get used to it.

Cons

1. The Automation isn't working, even when following all the steps and get support to double check that everything is in order, I have a landing page setup with the correct optin form and the campaign email messages are in order too, but it does not trigger the campaign when I optin with an email address. 2. The Page building tool is sometimes cluncky and freezes on you, so one has to go back and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A highly scalable system that can do a lot

Reviewed 7 years ago
Pros

The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.

Cons

At present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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All in one tool for online business

Reviewed 4 years ago
Pros

Landing pages, tutorials, trainings and automation

Cons

Pricing isn't the easiest to understand Not enough native integrations

Vendor response

Hi Lakshmia! We're glad to hear you're enjoying our tutorials and automation. Thank you for the feedback on pricing ? we are always working to make the customer experience better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Solid platform

Reviewed 5 years ago
Pros

There is so much available through one platform, it's impressive. That might be what I like most, especially for those who are growing their businesses and need some plug and play options and other fully customizable ones. Setting up a membership site, a sales page, etc. can be done fairly easily from one place.

Cons

I have sometimes wished that certain product/payment options were better. For instance, pay what you can has become increasingly popular in my field, and there aren't a lot of platforms that make it easy to set that up. You can certainly create multiple products at various price points, but it's not the best experience.

Vendor response

Hi Sally, we think you are impressive too! Entrepreneurs and small business owners are the reason we come to work every day. Thank you for the positive review! If you'd like to submit a request for this type of payment, please send an email to support@ontraport.com and ask them to add a feature request.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A full-cycle CRM and email marketing platform with one of the best editors for forms & landing pages

Reviewed 4 years ago
Pros

Ontraport is very comparable to Infusionsoft, and it's cheaper though the difference in pricing has limitations due to Ontraport's odd pricing tiers. It does however surpass Infusionsoft when it comes to the flexibility in customising things, and the creation of forms, landing pages and emails is superb. It has one of the best automation features and editors I've come across.

Cons

You can't get a free trial. So you either pay and use the 90 days money back guarantee, or find a friend who has it to see it in action and try it out. The pricing tiers are rather odd as there's no middle ground. The difference in price between having 2500 contacts and 25000 is double. The lack of scaling of the pricing can be an issue for smaller/medium sized businesses.

Vendor response

Thanks for your feedback, Edwin. We're glad our software gave you the freedom to customize your bussines automation processes as you see fit! We've updated our pricing stucture to better fit a scaling buisness -- If you haven't see the new teirs yet, check them out! (hyperlink: https://ontraport.com/pricing)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Complicated + Expensive....Better Options In My Experience

Reviewed 3 years ago

Frustrating and expensive would be the best way to sum it up. ActiveCampaign feels like a better option that costs less....if you're going to go with an expensive option with all the features + potential power, might as well go with InfusionSoft If you're going to use an InfusionSoft or an Ontraport....you better be (or have someone on team) with some technical chops + patience for troubleshooting.

Pros

It is essentially a 'full stack' tool in that you can create your marketing web pages and forms in Ontraport that then connect directly to your CRM, email, marketing automation, etc tools It has the potential to be powerful and allow what would normally take multiple tools to be housed all in one.

Cons

It was complicated to use. It was honestly easier to manage multiple different tools and tie them together via Zapier or API or other integrations. Had multiple frustrating issues working with the Ontraport tool to the point where we ended up switching away.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WOW! This does almost everything!!

Reviewed 4 years ago
Pros

I can track everything with my clients. It's so much more than just email marketing. When you consider all of the tasks that it can handle it's worth the money.

Cons

The pricing may be a bit much for a new business or smaller business and figuring out how to best set it up for tagging and such needs to be planned out to get the most out of it.

Vendor response

Thanks for the positive feedback! We're so glad you're getting the most out of our software!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very easy to use, advanced features and blows away the competition.

Reviewed 4 years ago
Pros

Ontraport is a POWERFUL tool for automation and tops mailchimp, aweber and other AutoResponders as the in depth automation sequences are easily managed and are much more robust than other software.

Cons

It's very expensive, but that's made up for with outstanding support, great automatic sequences and ease of use.

Vendor response

Hi James! Thanks for the glowing review. We like you too!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I was able to set up a book offer page in less than 90 minutes

Reviewed 4 years ago
Pros

I feel like I can create and publish marketing materials for my business all in the same day, what a concept. If I need support, there is someone to speak to live to help me solve my issue(s) and have a workable product.

Cons

The cost can be prohibitive, however if you add up all the tools you need to run an online business + human support...this app is a steal!

Vendor response

Thanks for the great review. We agree, not only does it cost less when you look at all the tools our one software replaces, but also think about the time saved! We're happy to hear the tools were easy to use -- next time you'll have an offer up in 60 minutes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good for the Money

Reviewed 2 years ago
Pros

Easy to use, support is great. Not as good as Hupspot but much more affordable.

Cons

You can text contacts, but notifications of text messages in reply are virtually no existent.

Vendor response

Thanks for your feedback, Maggie!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great all-in-one business solution

Reviewed 5 years ago

Good value for money compared to CRMs and platforms with similar functionality.

Pros

Covers CRM, e-mail marketing, campaigns, and payments. Visual campaigns feature and strong analytics and reporting.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Totally it is not 2018 software

Reviewed 4 years ago
Pros

- nothing more then in other marketing automation software, it is really not worth this money. You can have another innovative software for this price.

Cons

- Really uneasy to build an emails with the builder. Fake drag and drop, which is really hard to use. - Most of the stuff is not customisable

Vendor response

Thanks for the feedback, Tomasz. We are sorry that we were unable to provide more information showcasing the power of the system as a whole and not only marketing automation. We are constantly making changes and updates to our software and hope that you will give us a try again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My primary experience with this software was getting people OFF of it.

Reviewed 4 years ago
Pros

I like that it exists and serves people and gets the job done. Outside of that, there's little I really love about this software. I can use the functionality, but there are much more intuitive alternatives and much cheaper ones too.

Cons

I know there are many practical uses for a software this big, and that everyone uses one of the big email marketing softwares and that you "should" use them too. I see the benefits, compared to a Mailchimp, and I also think few people get much from a software this complex and are better off sticking with a software they understand.

Vendor response

Hi David! Business owners usually move to ONTRAPORT after they find a point solution isn't the right fit for their needs. Having all of your lead, client, eCommerce, support and more notes and interactions under one roof make it so that teams have less "fall through the gap" type of experiences. Businesses who are just getting started and only need the email marketing solution probably aren't the best fit. Appreciate your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great service

Reviewed 5 years ago
Pros

I have used Ontraport for some parts of my business. It offers great landing pages. There are many aspects of the service that I did not use. It is becoming a one stop do it all service.

Cons

I was overwhelmed by it. Maybe once I am busier, it will become a great service. the price is high but cheaper than its main competition.

Vendor response

Hi Donna! Thank you for the 5-star rating. Are you still feeling overwhelmed? Shoot an email to support@ontraport.com and ask them to connect you to the right resources or hop on a strategy call with our team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great For Small Businesses

Reviewed 5 years ago

Marketing automations

Pros

With no setup fees and a monthly cost that is less than 1/10th of what some of their competitors are charging for the same level of service, Ontraport is designed solely a with small businesses focus.

Cons

Their reporting dashboard isn't visually appealing as it doesn't have graphs and charts. You have to export data to make it pretty.

Vendor response

Hi Chandler, thanks for your review! Have you taken a look at Performance Mode? Many of the data points and reporting we pull can be seen in the beautiful Campaign Builder from this mode. If not or you'd like to learn how to set this up, shoot an email to support@ontraport.com.