Trustpilot Reviews

There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much!

This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business.

Hi Lovely, Thanks for the review! We're so happy to hear you've found Trustpilot to be one of the best review platforms. We do have many ways we fight fake reviews and misuse of our site. You're always free to notify our team if you think any review goes against our guidelines. Let's upgrade the world with reviews!

There are so many products in our markets these days, I think it's very important to get input from other consumers before making a choice. Trustpilot is one of the platforms that I regularly consult before making a decision about a product. For me, TrustPilot is a great platform where you can collect real customer reviews. You can find reviews on different types of products, physical or software. You can also find different types of reviews and ratings, with the right comments. Moreover, it is easy to use. By typing in the search bar, you can find the product you want. I recommend that anyone who wants to buy a product should check it out

I don't really have a recommendation for this platform. It suits me for the moment

Hi Ouattara, Thanks for sharing your experience with us. We love to know that you've found Trustpilot to be a great way to read reviews about products and that you use it regularly. We hope you continue enjoying your Trustpilot experience! Thanks, The Trustpilot Team

NOTHING. We got ZERO benefit from Trustpilot. Complete waste of money.

My entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over.

Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team

What I like most on trustpilot is it enables to make comparitive judgement on similar suppliers, by means of a dashboard style score.

As a consumer, there is little chance to modify or update reviews once they have been made, you can't add a reply, so if the supplier sends you a white widget by mistake, and you ordered a green widget, then supplier makes a false claim, saying we sent you a green widget, there is no continuance of thread.That example could allow occasional complaints to be glossed over, on the other hand, if the company responded and said we're sending a green widget today, and you then wished to edit, or reply and change overall opinion and rating you cannot, again as an end user.

Hi David, Thanks for the review. It's great to hear that you're liking using our platform to find trusted companies. We don't have a way to reply to a company response on a review just yet, but our team is looking into this for the future. In the meantime, you can always edit your review to reflect an up to date experience. Thanks, The Trustpilot Team

Trustpilot helps my firm to get absolute customer experience, showcase my firm reputation, I really enjoy the ability of consumers and users to provide honest feedback, experiences with my company and products.

Trustpilot should integrate an option to follow up a customer

Hi Michael, Thanks for your review! We love hearing that you're liking using Trustpilot to collect customer feedback. Thanks, The Trustpilot Team

the best part with trustpilot would be as a business owner we rely on reviews trustpilot keeps you on track and notified of all reviews

website could be more interactive with more tools besides the review management

Hi Jammi, Thanks for your review! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team

It is a popular and used widely and it allows people to get a good idea of the companies they look up.

Nothing, its so easy to use, I have zero complaints.

Hi Holly, Thanks for the review. It's great to hear that you're liking using Trustpilot to find reviews and trusted companies! Thanks, The Trustpilot Team

Trustpilot is a great source to find customer reviews and experiences! Their customer reviews include pictures which are helpful.

There is nothing I don’t like about Trustpilot.

Hi Julie, Thanks for sharing with us. We love hearing that you're finding Trustpilot to be a great source for reviews! Thanks, The Trustpilot Team

A great app to recognise and appreciate businesses and employees. Great way to have reliable, trustworthy reviews.

Sometimes there can be fake reviews, however this is few and far between.

Hi Emily, Thanks for the review. It's great to hear that you're finding Trustpilot to be a valuable source of information and insight! Thanks, The Trustpilot Team

The fact that it's super intuitive and anybody can navigate on it.

The controls are a bit questionable - I think it could be better managed from a UI perspective.

Hi, Thanks for sharing! We love hearing that you're finding Trustpilot to be the best review site. Thanks, The Trustpilot Team

Trustpilot is critical for almost all the companies because of its huge brand awareness.Almost all customers use it both to find information about the satisfaction of their peers about product and services.So companies do not need to invest to "teach" their customer to use it, but they need to invest to keep it monitored and to respond quickly to customer comments and reviews (especially the negative ones).

It can be a "dangerous" tool when it's not monitored properly by companies, especially because its reviews are public and can be seen by all users on the web.It requires a lot of effort.

Hi Guido, Thanks for the kind words! We're happy to hear that you're finding Trustpilot to be a great tool to monitor customer satisfaction. If you need any help or support while navigating how to use our platform, please don't hesitate to get in touch! Thanks, The Trustpilot Team

Consumers review their service experience with any businesses on TrustPilot. Very much famous for genuine reviews. TrustPilot is the most reliable source to find authentic reviews of any business.

Customer support takes time to reply to the queries

Hi Musa, Thanks for leaving us a review. It's great to know that you've found Trustpilot to be the most reliable source to find authentic reviews! We're so sorry if there was any delay when trying to get in touch with our team and will be sure to let them know. We hope you will continue enjoying using Trustpilot! Thanks, The Trustpilot Team

I like a lot of things about GoTo Webinar, but here are a few of my favorites:Ease of use, GoTo Webinar is effortless to use, The interface is intuitive and the features are well-organized &Customization, it allows me to customize my webinars in a number of ways, including the look and feel, the branding, and the content. This allows me to create webinars that are unique and that match my brand &Security, it is a secure platform that uses 256-bit encryption to protect my data. This ensures that my webinars are safe, information is secure &Support, it offers excellent support. If I have any problems, I can contact customer support 24/7 and they will be happy to help me.so I would definitely recommend it to anyone who is looking for a webinar platform

here are a few things that I didn't like as much about GoTo Webinar as,The price: GoTo Webinar is a bit on the expensive side, especially for the higher-tier plans. This may be a barrier for some people who are on a budget &The lack of some features, it doesn't offer all of the features that some people might want, such as the ability to live stream webinars or to have multiple presenters &The user interface, The user interface can be a bit clunky and outdated in some places, This can make it difficult to find some features or to navigate the platform. so I would like to see improvements, such as the price and the user interface.

Hi Reham, Thanks for sharing, but we're not sure that this one's meant for us at Trustpilot. Thanks, The Trustpilot Team

The platform itself is very valuable and is a good way for reputation management.

They locked us in a contract where they promised features we weren't eligible for. Paid for a year.At renewal date we tried to cancel and they said renewal was done 2 days ago and now we have to pay another full year because there was a clause in the fine print for auto renewal.Even though I expressed to them multiple times, we were locked in a contract first year and we didn't get any benefit from it, they still didn't care and stopped responding.Extremely pushy to close you on a sales call and no customer service after. Terrible, please do not sign anything with them.

Hi Saddam, Thanks for your feedback. All changes and cancellations to your account must be done within your contract terms. Our teams are always available to help out and apologize if you feel that they didn't give you the support you were looking for. Please feel free to get in touch with your Customer Success Manager or our Support team here https://support.trustpilot.com/hc/en-us/requests/new if you have further questions or concerns. Thanks, The Trustpilot Team

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not. The review platform is easy to use and it is really easy for a customer like me to leave a review on the platform. Often the reviews are trustworthy and help to get good deals.

Sometimes, there are still some reviews that leave something to be desired and we can think that they are false or fabricated. Therefore, these sometimes negative or fabricated reviews do not convince me and sometimes prevent a good deal when the site was trustworthy but this is really very rare, we must admit!

Trustpilot is unfortunately the most popular choice for customer reviews and therefore is a necessary service for most businesses.

The ability to control unjust negative reviews is extremely limited and therefore leaves many businesses vulnerable to damaging reviews even when they operate to high standards.

Hi Josh, Thanks for the review. Please know that here at Trustpilot, we're open to all. Anyone who has had a buying or service experience in the past 12 months can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don't have a conflict of interest with the business they're reviewing. Being open to all also means giving both businesses...

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Our experience with Trustpilot has been great. I like the auto-invitation feature that we have integrated with our shopping cart. This allows us to consistently reach out to our customers and ask to share their experiences with others. The platform gives us the ability to see what our customers are saying and respond to their praises or concerns. While there is no way to alter or remove reviews that...

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We have not ran into anything with this platform that I would call a con to their system. Sometimes there can be some discrepancy on what is or is not a review that should be removed, but that is just part of it.

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying powering your business forward with customer feedback on Trustpilot. Let's upgrade the world with reviews!

The process in which Trust Pilot solicits reviews is excellent. We receive at least 5 reviews per day. The back end dash board is SO easy to use and navigate. Their customer service is amazing... She helped me create a login for myself and showed me around the back end over the phone. A few months later, she called to tell me about some of the functions that we weren't taking advantage of, which we implemented immediately. They also have a number of apps that help with integration for people who are less tech savvy.

The price is a bit steep, but it has been worth the money for us because it shows our customers that we are collecting reviews from a third party source.

Hi Laura, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience when collecting customer feedback. Please don't hesitate to contact us in the future with any questions or concerns. We hope you'll continue to power your business forward with Trustpilot reviews!

The software has the most robust and versatile integration i've seen compared to any other in the same space, as well as various reporting tools and other key features in their platform. Just as important, they are a Google Approved Ratings Partner, which means that Trustpilot reviews are leveraged by Google and will show on various Ads and Organic search results to help further boost CTR and improve ROI. In my experience, their sales, support, compliance and engineering teams have been more than accommodating in not only addressing our needs, but also working side-by-side with us to help successfully integrate new and unique uses of their product to fit our business.

I would like to see more capabilities and enhancements surrounding review types associated with Services, as they have done with their Product reviews.

Hi Ben, Thanks for the feedback. We love hearing that you're seeing the value of Trustpilot reviews. We'll be sure to let the team know of your comments regarding service reviews so they can look into for the future. Please don't hesitate to get in touch with any further questions/concerns!

- intuitive - possibility do invite clients to share their opinion

- not popular in PL - very difficult to delete an opinion that is not about your company (I had this situation once when someone described another company, it took weeks to delete this opinion) - I do not know if it is a badly written e-mail from our side, but only a few of our clients wanted to share their opinion after receiving an e-mail encouraging them to do so

Hi Karolina, Thanks for sharing your experience. Trust is at the heart of what we do and we work around the clock to combat fake reviews and make sure everyone's following the same rules. Flagging a review is part of a structured process handled by our Content Integrity Team. Reviews can be flagged for one reason at a time, and our Content Integrity Team assesses the review for that reason only. We assess whether the review violates our guidelines for the reason it was flagged, and if it does, we take action. Thanks, The Trustpilot Team

I like the fact that I receive emails when our customers post reviews. It allows us to stay on top of our customers needs. We have found that by being responsive, our satisfaction rates increase. Our business is time sensitive, and without the ability to respond timely, we can lose customers. Trust Pilot has been there when we needed them.

It should have the ability to run custom reports on what customers are saying by pulling key words. Other than that, the functionality is great overall.

Hi James, Thanks for the review! It's great to hear that collecting customer feedback on Trustpilot has helped to power your business forward. We've added a new feature called Review Insights which provides you with dashboards that let you analyze your reviews, locate trends and monitor your customers' sentiment about their experiences. However, we'll pass along your feedback to the team as well. Let's upgrade the world with reviews!

This is a good system for gathering reviews and displaying them on your site/emails etc. Easy setup and implementation to our website. When not subscriber you still have a review page

while its a great system it is not cheap (Although not many review systems are). Still yet to now if they make a big difference to sale yet as this is hard to track. Support is not great as never get emails answered

Hi Amir, Thanks for taking the time to leave us a review. It's great to hear you're finding it easy to collect and display Trustpilot reviews. We know what we do comes at a cost, but will be sure to let our team know of your feedback regarding pricing. Our Support and Compliance teams work really hard to get back to all requests, but we know we're not perfect and will be sure to let them know of your feedback so we can improve for the future. If there's anything else you'd like to chat about, please don't hesitate to get in touch!

I spend a lot of time online surfing multiple crypto currency’s websites and not all are considered safe. When investigating each site I look for real addresses and of course the green stars of Trustpilot. The reviews and experiences of the writers are real and not in anyway edited, they are true and can be believed.

At first I was not sure, in the beginning I would see the green stars and think they are paid to promote and have people think a site is safe and reliable. That is the furthest thing from the truth. Finally a platform for real users of a site to say exactly how they feel and what, if any, bad details they want to share. I have no cons, just trust.

Integrations that coincide with our digital marketing strategy, customer support, new features and updates. Trustpilot's recognition and authority in the third party review market makes your good reviews multiply into new customers and higher conversion rates.

If we get an angry customer that is completely misunderstanding the situation and will not sympathize with our resolution process, we cannot remove them from the queue since they've purchased with us. We will take the 1 star even if we've done everything to reach out to the customer before the incident without any way to protect our real star average. If we could submit to TP, proof from our end that it was handled properly to remove the invitation that would be great.

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying our range of integrations and features. We'll definitely let our team know of your comments regarding poor reviews. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

Full disclaimer, we are using the free version of TrustPilot and have been for a year or two. What's great about is the ease of response and snapshot insights that we're able to receive. I like that even with the free account there are some customizations available.

I feel like TrustPilot could be a bit more involved when someone submits multiple reviews about the same issue. Sometimes they'll catch it and note it's not part of the overall score - but other times they don't. Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be removed in my opinion. I don't bother to fight these as TrustPilot is not our main review platform, but if it was this would definitely be more cause for concern.

Hi, Thanks for leaving us a review! It's great to know that you're finding our platform to be easy to use. We use a strong combination of dedicated people and clever technology to protect our platform. Our customized fraud detection software automatically detects suspicious reviews and removes fakes. In addition, businesses and consumers can flag reviews that violate our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Thanks, The Trustpilot Team