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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews

Reviews summary

Pros

They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates.

Samantha D.

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I really appreciate the platform's intuitive user experience. It's simple to navigate, and the support from our Customer Support Manager is outstanding.

Julie K.

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May be it can be the best but need to improve more.I use it often and i would like to recommend it to anyone.

Buddika S.

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Cons

All Total AV had to do was to say that we didn't buy their product. The invoice we received from them was in the form of an email, and that email was lost when their product destroyed our computer.

Barry C.

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The only thing that does bother me a little is that its hard to get negative ratings changed due to malicious competitors.

Julian R.

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One the things that bothered me the most was that some of the reviews were shady and I didn't know for sure if it was the competitors trying to make the company feel bad or just a disgrunted user.

Anonymous Reviewer

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Overall rating

5

4

3

2

1

382

152

29

7

10

92%
positive reviews
94%
would recommend this app

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580 reviews

recommended

Overall Rating

a great resource

Reviewed 6 months ago

Transcript

Vanessa A.: Hi, I'm Vanessa, and I'm a freelance blogger. I give Trustpilot a five out of five. I use...

Overall Rating

Years of frustration, terrible investment

Reviewed 6 months ago

Transcript

Michael: Hi, my name is Michael. I am the president of a jewelry manufacturing company with 45 employees....

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Best review platform out there.

Reviewed 2 years ago

Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Pros

Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In...

Cons

The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Vendor response

Hi Michael, Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer. We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process. If there's anything we can help out with in the future, please don't hesitate to get in touch. Let's upgrade the world with reviews!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Mixed feelings

Reviewed a year ago

Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Pros

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Cons

The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Vendor response

Hi there, Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews. We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best evaluation platform available

Reviewed 2 months ago

Trustpilot is really very reassuring as a customer. Indeed before buying on a site that I do not know, I always watch reviews on forums and very often I rely on Trustpilot. I look at the note as well as various comments and if I see that the site is reliable then I know that I can buy on the site without regret afterwards. Trustpilot is a trustworthy platform that greatly helps the customer to know whether the site on which one wishes to buy a pair of shoes, clothes or anything else is trustworthy or not!

Pros

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not. The review platform is easy to use and it is really easy for a customer like me to leave a review on the platform. Often the reviews are trustworthy and help to get good deals.

Cons

Sometimes, there are still some reviews that leave something to be desired and we can think that they are false or fabricated. Therefore, these sometimes negative or fabricated reviews do not convince me and sometimes prevent a good deal when the site was trustworthy but this is really very rare, we must admit!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Years of frustration, terrible investment

Reviewed 7 months ago

The last straw that finally pushed us to sign up with another review company (Verified-Reviews), was when a customer posted a horrible review about our company and insisted that we discount a product they wanted by 50% or they wouldn't remove the terrible review. We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the...

Pros

Trustpilot had a better UI / design than other 3rd party review platforms, that eventually turned out to be a wolf in sheep's clothing mistake that our company should have recognized far sooner.

Cons

We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issues we experienced with their back end system. Then the amount of fake reviews being left by spammers was a daily annoyance that we had to manually flag; it became impossible to accept after we'd have multiple reviews left in a day from people leaving fake reviews on our acccount about a TV they bought, or a vacation package, it very quickly dissolved into nothing but a major headache for our team to monitor and Trustpilot's customer service was worthless.

Vendor response

Hi Michael, Thanks for taking the time to leave us a review. We're so sorry to hear that you didn't enjoy your Trustpilot experience so much. We do work really hard to combat fake reviews and any misuse of our platform, but will be sure to let our team know of your feedback. If there's anything we can do to help out in the future, please don't hesitate to get in touch.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trust

Reviewed 2 months ago

Dealing with international crypto currency’s sites is intrinsically dangerous, especially in a world of numbers In an account that may not be real. Just clicking on a site can put you at risk from viruses and possibly losing all your data. Those bright green stars are a beacon of security in the dark world of internet hackers.

Pros

I spend a lot of time online surfing multiple crypto currency’s websites and not all are considered safe. When investigating each site I look for real addresses and of course the green stars of Trustpilot. The reviews and experiences of the writers are real and not in anyway edited, they are true and can be believed.

Cons

At first I was not sure, in the beginning I would see the green stars and think they are paid to promote and have people think a site is safe and reliable. That is the furthest thing from the truth. Finally a platform for real users of a site to say exactly how they feel and what, if any, bad details they want to share. I have no cons, just trust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Expensive for what it does

Reviewed a year ago
Pros

Can't think of any pros but plenty of negatives

Cons

Expensive, hard to integrate with website. Low rate of reviews received. Left after 2 years to discover there's much better review software out there.

Vendor response

Hi Vickie, Thanks for the feedback. We're sorry to hear that you didn't enjoy your Trustpilot experience. We do know what we do comes at a cost, but hope that our pricing modules fit all companies needs. However, we'll be sure to let our team know of your comments regarding our plans. We have loads of Support articles and provide access to a large team of support agents to try to help make your Trustpilot experience as seamless as possible and apologize if this wasn't the case. If there's anything we can do to improve your experience, we'd be happy to help at support@trustpilot.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great features, not so great customer support

Reviewed 3 years ago

The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Pros

The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved...

Cons

Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Vendor response

Hi Jonny, Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles. Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Reliable stream of information

Reviewed 4 months ago

When I am unsure ( or just curious ) about a product or business , I use Trustpilot to gather more information . I also regularly leave reviews and have had reps of companies reach out as a result of that . And have had ongoing issues resolved quickly.

Pros

Trustpilot is inclusive and reviewers from all ages ,races and occupations are welcome to contribute .This helps with painting a full picture about the relevant product or service you are reviewing . Due to it's popularity it is also a good way to ensure that your feedback reaches it's destination and can change something .

Cons

Their site is not optimized for mobile use and navigating on mobile is more time-consuming than I'd like . There are also some fake reviews ,but you can easily distinguish them from the rest.

Vendor response

Hi Marina, Thanks for your review! We're glad to hear that you're enjoying your Trustpilot experience. One of our core values is - Open to All - so anyone with a genuine buying or service experience can leave a review on our platform within our guidelines. We will definitely let our team know of your feedback regarding our site on mobile so they can look into and improve for the future. Please don't hesitate to get in touch if you have any other questions, concerns, or feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant, Transparent Reviews Platform

Reviewed 3 months ago

Trustpilot is now a major sales tool for our business. We share reviews with potential new customers and on our social media channels and it shows just how well we're doing as a business. We wouldn't be without Trustpiolt now. It's so simple to collect reviews and share them. I'd recommend it to any business who are looking for a new sales avenue to explore. Positive reviews = more sales, certainly in our case anyway.

Pros

Trustpilot is a fantastic reviews platform, with honest, transparent reviews. It has been really important for our business to send out Trustpilot review invitations to gain valuable feedback from our customers. The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media. The reviews really have helped us gain more trust with both new and existing customers and it's a really strong selling point for us now.

Cons

We're really happy with Trustpilot, from the platform to their customer service team, they've been fantatstic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Honest website reviews

Reviewed 3 months ago

My overall experience with trust pilot has been great and it’s one of the few places I go to when I need to check reviews regarding any website

Pros

My favourite thing about trust pilot is that you will only find totally honest reviews about every single website over there

Cons

There’s nothing to not like about trust pilot something that can be improved is their customer support response time

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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The Number 1 Review Tool!

Reviewed 2 years ago
Pros

- Trustpilot makes it really difficult for people or companies to leave 'fake' reviews and makes it easier for the public to detect if and and when businesses are trying to suppress complaints posted on the platform, therefore making it an extremely trustworthy review platform - Trustpilot has a brilliant intuative interface and is very easy-to-use - Invitation functionality is extremely useful, meaning...

Cons

- The 'Image Generator' integration only allows you to use a certain amount of text from a review to generate an image for social media, which ends up meaning some reviews do not make sense as it has cut a chunk of text off - Would be good to have more customisation when it comes to analytics - Customer support lacking, have contacted support a couple of times for account issues and communication is really low and information lacking when they do respond, I gave up with one issue because the response was terrible

Vendor response

Hi Keely, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience so far. We'll be sure to let the team know of your feedback regarding our image generator and the cut off of text. We'll also let our support team know of your comments so we can improve our service. Please don't hesitate to get in touch in the future with any questions or concerns.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's nice

Reviewed 2 years ago

I find the platform easy to use, turn around time to emails is quick, but it's always the same response when you come across challenges, in unique situations. Response to remove a review if it's on the incorrect company profile is also excellent. Clients, very rarely, rate one star instead of five, a request to change this to five stars, even though the review speaks for itself, is never honoured. Otherwise, it's an excellent resource!

Pros

I appreciate the transparency in how clients are able to voice their experience. Clients are able to write a review with the understanding that it is entirely unbiased in how it will be published. The invitation functionality is very useful, particularly in its ability to utilise the unique reference number, to understand which client the review comes from, who assisted them within the company and how the client came to have that [articular experience.

Cons

They often do not consider unique situations which are outside their rules. i.e. people who enquire once and then give one or two stars, because they aren't able to financially commit to the services should not be rating a company's overall service. It is a service they did not use at all. There should be a way to protect businesses from individuals who unreasonably threaten social media ruin unless they are financially compensated. Particularly when the business has evidence that the individual is not justified in their demand.

Vendor response

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying the many features Trustpilot offers to collect customer feedback. We know we're not perfect and will definitely take your suggestions into consideration for future improvements to our site. We hope you continue powering your business forward with Trustpilot reviews!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple Platform for Customers & Businesses

Reviewed 3 years ago

We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It...

Pros

I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered.

Cons

I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all. Furthermore, we cannot send a private message which makes it difficult to discuss personal account...

Vendor response

Hi Gjenes, Thanks for taking the time to leave us a review. We're glad to hear you're finding it easy to navigate through our platform. We do allow consumers to make a username of their choice. However, we have added the Find Reviewer tool that does allow you to find some more information about the consumer. If you have any questions on how to use this, please don't hesitate to contact us. We hope you'll continue powering your business forward with Trustpilot reviews!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software, have used it for years

Reviewed 2 years ago

We had an issue with the software last year. I tried reaching out globally to an Trustpilot representative. Very little luck. So I did find the email address of the founder and send an email to him - which let to results within the hour. After this experience I had another incident - had better availability to reach the help desk, however they were not available on the posted hours for the US tech...

Pros

The grading system is the toughest one around and as such lends credibility to our business.

Cons

I find the algorthim to move up in your rating too tough. It seems to takes forever. I would add a feature where it calculates of how many 5 star reviews you need to receive in order to move the dial of the Trustscore

Vendor response

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying using our platform to collect customer feedback. It's definitely not our intention to provide poor customer service and we're so sorry to hear that you're experience with our Support Team and your Customer Success Manager hasn't been the best. We've let them know of your feedback so they can improve in the near future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helpful for taking a new decissions

Reviewed 3 years ago

If you have any good or bad feelings about any company/business then Trustpilot can be your one of the best selection to express your feelings. I just use this to get exact information and clear concept about a business. I think this website can help you in this specific way.

Pros

There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much!

Cons

This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business.

Vendor response

Hi Lovely, Thanks for the review! We're so happy to hear you've found Trustpilot to be one of the best review platforms. We do have many ways we fight fake reviews and misuse of our site. You're always free to notify our team if you think any review goes against our guidelines. Let's upgrade the world with reviews!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, timely alerts, intuitive interface.

Reviewed 3 years ago

Ability to connect with our customers from a supposed third party review source.

Pros

TrustPilot is a necessary resource for all businesses especially e-commerce ones to act as a central hub for customers to express their thoughts and opinions about their product or service. What's great about TrustPilot is that it's extremely easy to use. Its' user interface makes navigating a business's reviews as easy as sliced bread. I like that it provides me with all of the information I need to properly track down a customer so that I can then follow up with them to address their needs.

Cons

One feature I like least regarding TrustPilot's software is the Analytics portion of the application. I think that it could be more robust specifically with its' design and overall feel.

Vendor response

Hi Ashleigh, Thanks for the review. It's great to hear you're finding Trustpilot to be a necessary resource for your business and businesses in general. We'll be sure to pass along your feedback to our team regarding having more Analytics options. We hope you'll continue powering your business forward with Trustpilot reviews!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helps give a voice to our customers

Reviewed 3 years ago

Overall Trustpilot has been great to work with. Initially we were hesitant to utilize a service like this, but we agreed to a short trial and before it even ended we were able to realize the value we would be receiving. The customer service/support team has been great to work with. Implementation was quick and painless and we were up and going in no time.

Pros

Our experience with Trustpilot has been great. I like the auto-invitation feature that we have integrated with our shopping cart. This allows us to consistently reach out to our customers and ask to share their experiences with others. The platform gives us the ability to see what our customers are saying and respond to their praises or concerns. While there is no way to alter or remove reviews that...

Cons

We have not ran into anything with this platform that I would call a con to their system. Sometimes there can be some discrepancy on what is or is not a review that should be removed, but that is just part of it.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying powering your business forward with customer feedback on Trustpilot. Let's upgrade the world with reviews!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Increased Customer Feedback, Brand Reputation (SEO/PPC Star Ratings & Review Widgets) w/ TrustPilot

Reviewed 3 years ago
Pros

Verified reviews have helped us collect customer ONLY feedback. The TrustPilot review system from start to finish is simple from the back-end software to the front-end customers. After implementing TrustPilot and finding a method of messaging our customers, my client has seen a HUGE increase in feedback with ease. The things I like most include: - Star ratings that appear for SEO webpages and PPC ads - Intuitive software that allows for easy tracking of customer feedback & company responses - Ability to add TrustPilot review/star ratings to email signatures and webpages - All widgets are mobile-friendly (email and webpages) And so much more! It's definitely a program that any eCommerce or B2C company should consider adding to their internet marketing strategy.

Cons

TrustPilot is not cheap! There was an initial set-up time that required time by my client to figure out the personnel and strategy to collect the reviews but once that was done, it was go-time! The one thing I recommend to TrustPilot is to advise clients of all the functionalities and align simple goals so that smaller/medium size companies can plan accordingly, especially if the company does not have a clear sense in TrustPilot's SEO and PPC benefits.

Vendor response

Hi there, Thanks for the review! It's great to hear you're enjoying seamlessly using Trustpilot to collect customer feedback. We do know what we do comes at a cost, but have passed along your feedback to our team to improve upon. Please don't hesitate to contact us in the future with any questions or concerns.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helpful tool

Reviewed 3 years ago

Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor.

Pros

I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward.

Cons

There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies.

Vendor response

Hi Catherine, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot. We'll definitely pass along your feedback regarding star rating to our Product team to look into more. Let's upgrade the world with reviews!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to generate reviews from customers, great back end platform, excellent customer service

Reviewed 3 years ago

Tons of customer reviews daily!

Pros

The process in which Trust Pilot solicits reviews is excellent. We receive at least 5 reviews per day. The back end dash board is SO easy to use and navigate. Their customer service is amazing... She helped me create a login for myself and showed me around the back end over the phone. A few months later, she called to tell me about some of the functions that we weren't taking advantage of, which we implemented immediately. They also have a number of apps that help with integration for people who are less tech savvy.

Cons

The price is a bit steep, but it has been worth the money for us because it shows our customers that we are collecting reviews from a third party source.

Vendor response

Hi Laura, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience when collecting customer feedback. Please don't hesitate to contact us in the future with any questions or concerns. We hope you'll continue to power your business forward with Trustpilot reviews!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great when everything is on auto-pilot

Reviewed 3 years ago

Ease of use on dashboard and excellence in collecting and soliciting reviews in a customizable scripted fashion.

Pros

TrustPilot was extremely easy to open service with. They assisted us in implementing their platform, coached us on managing reviews, and delivered on their promises in terms of public platform reviews to earn google stars etc.

Cons

Unfortunately after setup their support has been less helpful. They remain relatively unavailable except via email contact and dont appear to engage with what we ACTUALLy do as a brand and how that affects review collection and content. We value an impartial place for reviews and love engaging with customers through the review dashboard but have found TrustPilot's sales, compliance, and support teams to be genuinely unhelpful when it comes to servicing our team beyond any scripted context.

Vendor response

Hi there, Thanks for taking the time to share your experience. We love hearing that you've had a great time getting up and running with the Trustpilot platform. We're sorry to hear about any poor experience you've had with our support. We'll be sure to let them team know of your comments and please don't hesitate to contact your Customer Success Manager or our Support Team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Robust Product and Exceptional Staff that Go Above and Beyond to Guarantee Success

Reviewed 3 years ago
Pros

The software has the most robust and versatile integration i've seen compared to any other in the same space, as well as various reporting tools and other key features in their platform. Just as important, they are a Google Approved Ratings Partner, which means that Trustpilot reviews are leveraged by Google and will show on various Ads and Organic search results to help further boost CTR and improve ROI. In my experience, their sales, support, compliance and engineering teams have been more than accommodating in not only addressing our needs, but also working side-by-side with us to help successfully integrate new and unique uses of their product to fit our business.

Cons

I would like to see more capabilities and enhancements surrounding review types associated with Services, as they have done with their Product reviews.

Vendor response

Hi Ben, Thanks for the feedback. We love hearing that you're seeing the value of Trustpilot reviews. We'll be sure to let the team know of your comments regarding service reviews so they can look into for the future. Please don't hesitate to get in touch with any further questions/concerns!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Gain trust from clients

Reviewed 2 years ago

Totally worth it if you want to build confidence among your potential clients.

Pros

What I like most about Trutstpilot is that it offers an unbiased way for your clients to leave their opinions of your service. When you check users reviews of a certain service in that precise certain service's website, that makes me wonder if the review is honest or real or if it has been changed in any way, or even whether the administrators have removed the negative reviews. This does definitely...

Cons

What I like less is the big difference in options and features between the free membership and the premium one. I wish there was something in the middle for small businesses as well.

Vendor response

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. That's what we like to hear! We know what we do comes at a cost and try to offer different options in pricing and plans, but we'll definitely pass along your feedback to the Product team. Let's upgrade the world with reviews!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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Okay platform

Reviewed 6 months ago

I used to use Trustpilot often for shopping with new businesses, but it does not seem to be as trustworthy as other platforms like Sitejabber. Some Trustpilot reviews I have seen seem to be bought or fake. Trustpilot should start vetting its users more thoroughly for real trusted reviews.

Pros

Trustpilot is known for being very useful to consumers. I often use it to check how trustworthy a website is, to see how other people's experiences with a business have been. It's a good start for checking new businesses out.

Cons

I don't feel that Trustpilot is very trustworthy anymore. Sometimes I have searched websites up that I want to check out, and Trustpilot will have an abnormally high rating for the site while other platforms, like Sitejabber, have countless angry reviews from customers. This tells me that Trustpilot does not vet its users thoroughly to get honest reviews. It has high potential for businesses to buy fake reviews on there.

Vendor response

Hi Sophia, We're so glad to hear that you're enjoying using Trustpilot to check out companies before buying. Please know that we do do lots to maintain trust on our platform, which you can read more about here: https://www.trustpilot.com/trust/combating-fake-reviews. We've also just recently completed our trust promise which included 7 initiatives to do more and do better when it came to trust in the online reviews space. If you have any questions or concerns, we'd be happy to help it so feel free to get in touch.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trust Pilot has helped us immensely

Reviewed 3 years ago

Fast response to our customers needs.

Pros

I like the fact that I receive emails when our customers post reviews. It allows us to stay on top of our customers needs. We have found that by being responsive, our satisfaction rates increase. Our business is time sensitive, and without the ability to respond timely, we can lose customers. Trust Pilot has been there when we needed them.

Cons

It should have the ability to run custom reports on what customers are saying by pulling key words. Other than that, the functionality is great overall.

Vendor response

Hi James, Thanks for the review! It's great to hear that collecting customer feedback on Trustpilot has helped to power your business forward. We've added a new feature called Review Insights which provides you with dashboards that let you analyze your reviews, locate trends and monitor your customers' sentiment about their experiences. However, we'll pass along your feedback to the team as well. Let's upgrade the world with reviews!

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