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Yext

One search platform. Limitless search solutions.

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Yext Pricing

Pricing overview

Value for money rating

3.9

/5

105

Price starts from

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Free trial

Pricing details

The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.

What users say

For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses.
My overall experience was good, but like I said, the cost was was irked me.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Go-To Local Business Listing Software

Reviewed 3 years ago

Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Pros

We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Cons

The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Vendor response

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Effective and Easy to Use

Reviewed 3 years ago

Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Pros

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Cons

Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Vendor response

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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No SEO benefit

Reviewed a year ago

I purchased Yext for local SEO. After two years I determined that Yext did not help rankings in Google for any type of search.

Pros

Yext does update its network of web directories quickly. But, you don't want to use Yext to manage important directories like Google, Apple, Bing, Facebook, Foursquare, and Yelp because these popular websites should be managed directly. Yext can be used to update low-value web directories like YP, 123local, Citysearch, CitySpark, CitySquares, and dozens of other little-known and used directories.

Cons

Yext does not help SEO, specifically ranking in Google. I've tested Yext extensively over 2 separate trials with each trial lasting two years. On tests with lawyers and local home services businesses that I used Yext did not show any noticeable improvement in ranking in Google.

Vendor response

Hi Allan, thank you for your business and for sharing your feedback. We'd appreciate an opportunity to connect with you directly and review your account. We want to ensure your account is optimized and you're getting the most out of Yext! Please reach out to us at https://help.yext.com/hc/en-us/requests/new. We look forward to speaking with you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Powerful (Albeit Expensive) Option for Listings Management

Reviewed 3 years ago

Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.

Pros

Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.

Cons

Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).

Vendor response

Thank you for your feedback! We're glad to hear you found our Listings and Reviews products helpful for your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yext is the Busy Marketer's Solution to Updated Directory Listings

Reviewed a year ago

Yext has saved me time and added so much value to my business. It is incredibly easy for me to quickly update my store hours, add holiday information, or open/close a location. The customer service team is proactive in suggesting ways to make my listings work harder for me.

Pros

Let me be real-no one likes updating directory listings. It's a thankless, tedious job. BUT...Yext makes it a thousand times easier. The user interface is very user friendly, the customer support is amazing and the results speak for themselves. Directory Listings is never a marketer's highest priority but it's an important aspect of customer engagement, Yext has made it easy for me to do that with the tools provided in the software.

Cons

We recently added their review response package to our agreement, I wish there was a way to bulk approve suggestions made by Google.

Vendor response

Thank you for the wonderful review! We've been the industry leader in Listings for quite a while, and it's great to hear that we're still on top of our game with feedback like this. If you have any more feedback, you can always reach out to your CSM or reach out to Support at support@yext.com if you need help in the platform. Thanks again!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Manages our client's listings and notifies us of reviews.

Reviewed 5 years ago

Yext manages our listings for all of our clients. It also monitors for any reviews and sends an email notification when our clients get one.

Pros

The system is very easy to use and automates a very labor intensive process. Yext is a significant portion of our local SEO and citation building/management strategy. The system is as easy as can be. You fill in the blanks, upload the pictures, connect the accounts, and hit submit. It is that easy. Yext will also monitor for duplicate listings. It would provide a side by side view of the listing it created and the potential duplicate. That way you can decide what to do with it. And if you want the listing suppressed, you ask Yext to do so.

Cons

Cost is the biggest factor. It is honestly perfectly priced. Because if it was any higher in cost, I wouldn't get it. But it is just cheap enough for us to keep it. I just don't feel like it is a 'great' value. There are a number of features we just don't use. Like the analytics. But that might just be because we are an agency and pay to have higher quality analytics than what comes with Yext. One...

Vendor response

Thank you for writing a review. We appreciate your feedback and will convey it to our team!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great, simple to use software with cool features

Reviewed 2 years ago

My overall experience was good, but like I said, the cost was was irked me.

Pros

I liked most how user-friendly the software was, and how well it worked.

Cons

The price. It is definitely pretty expensive when you compare it to other similar softwares on the market.

Vendor response

Hi Madison, thanks so much for the review! We want to make sure you're getting the most out of our partnership. Our client support team and your account team are always available to help you. You can reach out to us at support@yext.com if you have any questions about our platform and how to optimize your account and services. We really appreciate your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Value for the price

Reviewed 3 years ago
Pros

I have locations that are constantly updating their hours and I can update one platform instead of having to log into multiple platforms. The analytic data is robust and we use it for our monthly reporting.

Cons

Several glitches and bugs when new features are rolled out. If an API breaks or has issues, users are not alerted or have a place to check for issues.

Vendor response

Thank you for leaving your review, Jason. We're glad that you find great value in our products and services, and that you've saved time updating your data with our platform. We appreciate your feedback around new product roll outs and notifications and will pass that on to our team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Local SEO SAAS

Reviewed 3 years ago
Pros

This software has a clean UI that let's the user know the status of every listing for every location.

Cons

Yext is priced signifantly higher than other tools in a similar space. However, we are happy with the value for the pricing structure.

Vendor response

Thank you for the review, Meghan. We appreciate your kind words and happy to have B2 Interactive on board as a client!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yext for Local Listings Management

Reviewed 3 years ago

We are using Yext to manage all of our local listings and are working to make them our system of record. Our websites and apps now use their APIs to access location data, eliminating the need to update changes in multiple places. This has been a huge help for keeping listings accurate.

Pros

Easy to use and learn. We are able to add, update and delete data for all of our local listings very easily. Additionally, the reporting and analytics are great.

Cons

The only negative has been that some of the additional packages are pricey in consideration of what we are already paying. The base listings and analytics packages are worth the money - scaling additional packages sometimes seems expensive.

Vendor response

Thank you for leaving your review, Jeff. We appreciate your feedback on the pricing and will pass it along to our team. We're happy to hear that you enjoy working with us and look forward to being your official system of record.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Local SEO Experts - This Is For You!

Reviewed 3 years ago
Pros

- In the industry, there are TWO tools that matter and Yext is one of them! - A powerful tool that provides updated information on a business and their local listing, making it easy to manage a company's local listings/reputation. - Saves a WEALTH of time that is only spent on entering hours of operation, address information, etc:. - Ability to add structured data to your website. - Yext has the ability to track any inconsistencies or duplications on the internet regarding a company's NAP.

Cons

- Support may take time. - Social posting is limited to Google - this tool lacks in the social media management department. - Can be expensive for small businesses - but it's worth the investment if you can afford it.

Vendor response

Thank you so much for your kind words and feedback, Andy!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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A need for some. For the rest, expensive.

Reviewed 4 years ago
Pros

Yext is a comprehensive solution that allows for ease of updating multiple platforms. This is helpful for changing an address after a move, a branding change to name or spelling, and even consistency across online profiles for improved SEO rankings. We have used this solution for improving rankings where profiles were not consistently listed with the same name and address. This solution is almost a necessity for those who do not have login access to all of their online accounts. If you plan to manage your reviews online, this solution offers user-friendly reporting as well. User engagement is key for reputation management. This is the most comprehensive solution available.

Cons

Yext is expensive for something you can have intern do over time. If you want to edit profiles, someone can do this one by one by hand. So the cost of this solution can be intimidating. And soliciting reviews and managing can be as simple and sending requests. But this automates the process. Custom support has not been my favorite as well.

Vendor response

Thank you for leaving your review. We appreciate your candid feedback and are happy to hear that our software has helped your business keep consistent information across the web and with your reviews management strategy. There are a few ways to correct your digital knowledge, some of which are quicker than others. You can manually update information on each site by adding your business information to each individual publisher. You can also leverage a tool like Yext, which does this in near real-time across the hundreds of publishers we partner with, saving time and resources.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome platform for multi-unit data management!

Reviewed 3 years ago

Overall Yext provides exceptional results at a reasonable cost.

Pros

I love the ability to control multiple entities from one source of truth that then populates out to the various networks/data aggregators.

Cons

The review platform could use some revamping/improvements.

Vendor response

Thanks for leaving your review and your helpful feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Get listed in all the major directories with a few key strokes

Reviewed 4 years ago

Simple directory submission software.

Pros

Yext offers a simple process for submitting directory listings, cleaning up listings, and updating listings.

Cons

Fairly expensive to use Yext services, you lose access to your listings if you decide to leave, but they do offer a generous reseller program for agencies.

Vendor response

Thank you for leaving a review! We're happy to hear that Yext has been easy to use. To clarify, cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert. When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time. We appreciate your feedback and will share with the team. If you have any questions, please email support@yext.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to Consolidate Your Listings, A Bit Expensive To Do So

Reviewed 3 years ago

Overall, our marketing agency puts all of our local clients on YEXT. It's an easy way to consolidate all your business listings in one place and manage them accordingly!

Pros

As a marketing agency, we have a ton of clients that need a listings management service like YEXT. YEXT can help you consolidate all your listings in one place and when your business switches addresses, YEXT is a lifesaver. Their duplicate suppression is also key to doing this job well!

Cons

We do have a bulk package which makes YEXT a little cheaper, but if I were a business just getting YEXT on its own, there are cheaper options. You should also look at all the listings they can create - Not all of them are applicable to every business and every industry, but they do have a good selection overall.

Vendor response

Hi Amber, we really appreciate your honest feedback and are glad to hear about your positive experience with Yext!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Yext Solutions for Location Listing Management

Reviewed 3 years ago

Syndicating data across the web can be a daunting task for anyone. With Yext, that task is manageable for those that are scaling their business.

Pros

It's direct API connections into the various publishers ensure that our client's updates get published within seconds.

Cons

It's expensive and for service based organizations they don't provide any support when verifying with Google.

Vendor response

Thank you for leaving your review, Hailey. We appreciate your feedback regarding our support and verifying with Google. We will relay that information to our team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Yext for Listings

Reviewed 3 years ago

With Yext your business listing can show up on many. It even causes you to move up on major search engines.

Pros

I like the fact that it gives you access to websites that you may have never heard of for your business listings.

Cons

I do not like the cost for what they offer. And I don't like that the software is so integrated with other sites that they try to force you to use Yext.

Vendor response

Thank you for leaving your review, Tracey. We appreciate the feedback and will be sure to pass it along to our team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mandatory Software for Local SEO

Reviewed 3 years ago

Much like your medicine, you have to take it. Yext is a mandatory tool for local SEO.

Pros

The title says it all- Yext seemingly has a monopoly on local listings, making it mandatory for local SEO efforts. That said, it is quite effective at what it does.

Cons

The pricing is a little prohibitive and we'd like to see some discounted options for bundle purchases. Otherwise it's fine.

Vendor response

Thank you for your review, Tyler. We appreciate the feedback and will send it along to our team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great to use until you stop paying and they reverse the listings

Reviewed 5 years ago

When you pay you see benefits but once you stop paying and it's reversed you didn't get any value just a headache.

Pros

About five years ago they had a fantastic sales person who provided tons of support and made sure things were quickly resolved.

Cons

Once you stop paying for the service, listing are reversed. I had many conversations with support about this but they just wanted more money and continue paying to fix the issue.

Vendor response

Thank you for leaving a review. Yext does not hold your data hostage. Cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert. When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time. If you have additional questions, please email support@yext.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Other options available.

Reviewed 3 years ago

Overall, the platform was fine. However, with the cost and competitiveness, I would never use it again.

Pros

We used the white label version to offer as a service for our clients. Overall the platform is great and top-notch.

Cons

After doing some research there are many other platforms that offer more for less. Not to mention that as a white label client Yext was competing against me for retail business.

Vendor response

Hey John, we appreciate your candid feedback. If you're interested in having a conversation about your experience, please reach out to us at support@yext.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lack of Help and Customer Service.

Reviewed 5 years ago
Pros

It's easy to use after learning on your own. Just don't expect them to help you, it's a shame cause previously in another company using this program I had high hopes of them delivering what they had said.

Cons

Mainly due to the lack of communication and customer service the company has given us. We feel this a breach of contract as they didn't come to an assistance. In addition we hope others to understand our frustration and be given the opportunity to double check everything before signing up. There is a reason they want you for a year - it's because they know you'll eventually see the value it has, which is honestly.... none.

Vendor response

Thank you for leaving a review. We apologize for the inconvenience, and we're sorry to hear about your negative experience. Yext strives to provide great customer service, and we will pass this feedback to our team. Yext's mission is to put companies in control of their digital knowledge everywhere. Our Director of Industry Insights, Rev Ciancio, would be happy to chat with you about Yext. If you're interested, please email rev@yext.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Seamless

Reviewed 3 years ago

Great.

Pros

The YEXT dashboard is very easy to navigate. I like how quick everything was published upon signing up with YEXT, and furthermore, the analytics is easy to read, export and analyze.

Cons

I think that the price is a bit high, however, the features you get on the the star-up plan are worth it.

Vendor response

Thank you for leaving your review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Do not recommend Yext, no way

Reviewed 3 years ago

I recommend staying away, better tools out their to consider first.

Pros

The idea behind Yext is solid. It's goal is to help companies manage their listings across search engines and online directories

Cons

1. Expensive 2. For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses. 3. I don't believe their service can really provide a SEO boost. There are too many factors to consider for SEO these days and using Yext for SEO

Vendor response

We appreciate the feedback, Daniel and will share it with our team. Our mission is to put businesses in control of their information everywhere it might live, making the business itself the authoritative source of this information. If you have any additional feedback, you're more than welcome to reach out to clientfeedback@yext.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not worth the expensive price tag

Reviewed 4 years ago
Pros

It's nice to have everything on one dashboard and be able to make changes at once, but you pay a really high premium to get that.

Cons

If you don't keep paying the monthly, then you lose access to all our citations. This is ridiculous.

Vendor response

Thank you for leaving a review. We appreciate your feedback and we'll share with the team. We strive to make it easy for businesses to update their digital knowledge everywhere. Cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert. When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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All in one

Reviewed 4 years ago

We have used this twice now to update our business listings. Its been a simple transaction. It is a bit expensive though.

Pros

I like that it updates all in one area.

Cons

A little pricey. I still like the program but it is a little on the expensive side.