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Yext

One platform. Limitless solutions.

(12)

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Yext Reviews

Overall rating

4.3

/5

110

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.1/10

Reviews by rating

Pros and cons

We use Yext to help manage the listings of our clients and so far so good. They are super responsive and I love how everything is updated pretty quickly when you submit or if you have a question.
I love that updates and changes are seamless with this software over multiple platforms. Also love the ability to track and monitor reviews all in one place.
Support team has been excellent getting us started with the capabilities of the app. We have many happy clients thanks to the help of Yext.
The customer support is horrible after implementation. It takes almost a month for Yext to respond to questions and they do not allow you to talk to a real person unless you pay an additional 20.
For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses.
Another thing that has always perplexed me about Yext is that it doesn't seem to actually do much in the ay of data analytics besides grab readily available information from Google.
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110 reviews

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