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Extensiv Order Management Logo

Ecommerce Inventory, Orders, and Operations Management

Last updated: September 2024

Extensiv Order Management Reviews

Overall rating

4.7

/5

111

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.87/10

Reviews by rating

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Pros and cons

Overall experience is great. Skubana has an amazing support team that helps us to make our work more efficient.
Complex but intuitive product, and the client service reps were fantastic - super communicative, knowledgeable and proactive.
They are focused on building features that help you sell more. And in the 2 years we have been using the Skubana software it has gotten better with the new features they have released.
It was painful because after all was done, we found out through another Skubana employee that we did not set up our products/inventory properly during our on-boarding. This was quite troubling.
Furthermore, we had a very poor experience communicating with the the support team.
Due to its complexity it takes some time to fully configure and use all the features available. We are also missing a couple of features which are due, according to Skubana in 2016.
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111 reviews

Recommended

KW
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Kris W.

Business Supplies and Equipment, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Dont do it. RUN!!!!!!!!!!!!

Reviewed 3 months ago

They are a joke of a compnay. Dont do it run far away. Dont waste your money.

Pros

LOL just dont it they are horrible. Salesman was nice.

Cons

They are over priced. They cost 7k to start then when you realize its not a good fit. After 4 calls and you are nice about it they keep it all and want you to pay more. Better programs that integrate with you and are better people.

DA
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Dane A.

Consumer Electronics, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Extensive is useful

Reviewed a year ago
Pros

Having a one-stop for all our warehouse systems.

Cons

Having the right tags and the timing of important are important to determine how we treat orders. One thing that our team is struggling with is orders that are suspicious and/or fraudulent. It seems like we do not have control over the timing of when orders are imported to Extensiv which causes the tags to get lost during the import timing (shopify > extensiv).

JG
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Jose G.

Consumer Goods, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The essential tool for Multi-Channel businesses

Reviewed 4 years ago

Overall Skubana is an essential part of our business to integrate between all our sales channels and warehouses. It also allows for switching from FBA to FBM with a simple toggle switched on or off, in a situation where Amazon inventory is stocked out.

Pros

Skubana makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our E-Commerce business with several different sales channels and fulfillment partners. Skubana allows us to have everything tied together under 1 platform, giving us a lot of flexibility in directing volume to specific Warehouses. The order bot tools are also very important as it automates a lot of the order management process, saving time and money. Additionally, due to Skubana's ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from FBA to FBM during the early pandemic days in March 2020 when FBA fulfillment times with Amazon reach upwards of 3-4 weeks delayed.

Cons

The configuration process to set up certain account settings or actions isn't always easy or streamlined and can require contacting support for several days as they walk you through the setup process.

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Verified reviewer

Alternative Medicine, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and responsive customer service

Reviewed 4 years ago
Pros

Complex but intuitive product, and the client service reps were fantastic - super communicative, knowledgeable and proactive.

Cons

Some aspects of the product are difficult to understand without requesting help/explanation from the client services team.

VP
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Vik P.

Textiles, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform, good support, easy to use.

Reviewed 4 years ago

I am glad we gave Skubana a shot it helped us automate more of our business, saved us a considerable amount of $$ on payroll and overall just helped us grow our business over the last year plus we have been using them. I do not usually write reviews, but felt the need to do so in this case with the hope it will help others that find themselves in the same situation i was in.

Pros

We are a high volume e-commerce company selling across many sales channels for 10 years now. During those years we have tried many different platforms and none of them really worked out for us, they all always did some things right and many things wrong. Skubana was our last try before trying to build our own platform (which could be costly and come with a lot of headaches). Fortunately for us and kind of surprisingly, Skubana turned out to fill 99% of our needs. They have direct integrations with all the majors sales channels and other e-commerce tools/softwares and they also have indirect (via third party) integrations with the rest of the lesser known tools and software one may need to run their ecom business. They priced out much better than the previous platforms we used in the past and they offer support via chat at all times on top of having your account manager to help you out.

Cons

The native shipping labels creation, but you can connect to other tools that can get the job done.

AJ
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Alexander J.

Retail, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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3 Years with Skubana

Reviewed 5 years ago

It has been great! Skubana is an important part of our business and has allowed us to manage our inventory as we have grown to thousands of SKUs

Pros

They have been willing to listen to us as we both grow together. They are always open to new ideas and changes that help us.

Cons

There have been small limits of the software and places where we have to move through multiple clicks. But they have always tried to work with us on this.

TB
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Tayyeb B.

Retail, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Skubana has tons of potential

Reviewed 5 years ago
Pros

Its versatility and amazing customer service team.

Cons

The glitches tend to slow down operation which at times becomes frustrating. But the team rectifies the situation very quickly.

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Verified reviewer

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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organize your SKU's

Reviewed 5 years ago

Love Skubana. Would highly recommend this tool to anyone looking to keep track of their SKU's. I wouldn't go back and try manually keeping track of them for nothing after discovering Skubana.

Pros

the ability to organize my SKU's across multiple vendors, multiple warehouses and locations has helped streamline my workers tasks considerably.

Cons

The price point is a little out of range of what I would like, but also understand it is an in-depth tool and the abilities are nearly limitless.

IB
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Isser B.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing product that saves tons of time and money

Reviewed 5 years ago
Pros

This product is well thought out. It is the difference between running a successful online business. The cost savings are immense.

Cons

The price is a little high, and will be expensive for a small start up company.

IS
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Ismail S.

Internet, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fair Software

Reviewed 5 years ago

I like the software it handles almost all the aspects of the multichannel yet the accounting does not pull all the expenses from Amazon and Ebay.

Pros

Automated Purchase Orders is the strongest section

Cons

Accounting is not very accurate, it needs improvement.

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Verified reviewer

Retail, 11-50 employees

Used daily for less than 6 months

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  • Ease of use
  • Features
  • Customer support

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Great capabilities if willing to pay big bucks

Reviewed 6 years ago

After five months we decided that Skubana has a lot to offer its end user, but it was not a good fit for us as a pure Amazon FBA seller. PO's were auto-generated; however, we had to review each one to ensure it was profitable and a proper order to place at the time (projections were off even after 90 days of data collection). Furthermore, we had a very poor experience communicating with the the support team. It seems we had an account coordinator, who was always available and very helpful, but beyond that - the entire organization felt like a sales team. When it came time to communicate, they were mum and quite difficult to get a hold of. Business development is key to small business (we understand that as a small business) but client relations is even more important. "Disappointed" is the understatement of the year for us in describing our experience.

Pros

The automated PO generator is a great feature if ... You do not have competitors selling the same product, which could impact your velocity/profitability. We also saw issues with the forecasting projections. Not a couple units, but hundreds of units off.

Cons

Software required a massive amount of dedicated time and effort to set up with Amazon FBA. We had an on-boarding period that was long and painful. It was long because there was endless customization required. It was painful because after all was done, we found out through another Skubana employee that we did not set up our products/inventory properly during our on-boarding. This was quite troubling. Lastly, in full-disclose, I spent the first decade of my career as a software validation engineer, and I can say - navigating the software was very clunky. It has massive capabilities, but a software application is only as good as the user - in other words - the UI should not take 12 months to become familiar to the user. At some point, training on the application needs to end and the user needs to be able to fully perform duties on their own.

AS
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Adrianna S.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to Use Software with even better Tech Support

Reviewed 6 years ago
Pros

Straightforward function and display, easy to navigate. Very helpful Account Manager who provides comprehensive support, solutions to any problems faced.

Cons

As with every software, some limitations or unavailable functions. However, have been able to work with Skubana team to implement new and desired functions.

Vendor response

Thank you for the great feedback! On behalf of the Skubana team and myself, thank you for being a client. We're tremendously happy to hear that you're loving our software and our support! If we can do anything to help even further, please do not hesitate. Chad Rubin Co-founder & CEO, Skubana

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Michel J.

Used weekly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use, does a good job, UI could use some improvement

Reviewed 7 years ago
Pros

There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular * Great customer support with short response time * Feels stable * Mostly intuitive * Feature-Rich * Short loading times * Rather modern UI

Cons

The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-) Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues.

JK
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Justin K.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Straight forward, easy to use, intuitive, can't complain.

Reviewed 7 years ago

Better visibility on inventory practices.

Pros

I like the vast array of functionality, intuitiveness and how well thought out the system is to really help your business thrive. It's meant to cut out mundane everyday tasks as well as streamlining difficult business processes. It's made keeping an eye on all sales channels easy.

Cons

No real complaints other than maybe manufacturing processes haven't been added to the software yet. It's meant specifically for Finished Products so if you handle any manufacturing and need WO's or BOM's that won't be incorporated, at least not yet.

DJ
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Daniel J.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Skubana is very reliable for inventory mgmt and they have very proactive staff.

Reviewed 7 years ago
Pros

Skubana's inventory management system is very reliable. If you are across more than one marketplace and are looking to consolidate your inventory, Skubana's great at that. I also like that their staff, from top to bottom, seem very proactive. The CEO is always presenting new and helpful ideas across emails and other platforms. We've had two of our dedicated Skubana tech agents get "promoted" to higher positions. Their tech support, for the most part, are very proficient.

Cons

Skubana has a number of other functions that we rarely use. Analytics reporting methods will vary by company. If you do put in a function request, don't hold your breath on it, as there are some functions that we put in a long time ago that have still not been addressed.

SS
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Sam S.

Used daily for 6-12 months

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  • Customer support

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Skubana frees up time to focus on growing and scaling your business.

Reviewed 7 years ago
Pros

If you are serious about growing you e-commerce business you need an automated system to manage inventory and link all of your sales channels in one central location. Skubana solved this and then some for us. Designed specifically for e-commerce businesses this software has all the necessary tools that other competing software's may lack because they were designed for general business applications outside of the e-commerce realm. Exactly what we needed to automate repetitive, non revenue generating tasks to free up time to focus on scaling our business. Would definitely recommend to other e-commerce sellers.

Cons

Takes time to fully learn the software when just beginning. Complicated integrations may run into unique issues, but support staff is friendly and available to help.

JL
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Josh L.

Sporting Goods, 1-10 employees

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Skubana Simple and Intuitive yet Powerful

Reviewed 7 years ago

An easy to jump into solution for all of my inventory management need.

Pros

I really like how intuitive and straight forward it is. With very little training, my team was able to get up and running very quickly in a time crunch. Skubana really seems to have almost everything we need to sort out the inventory side of our business. The fact that the owner comes from a background of eCommerce is very clear as the software works great for running small to medium size eCommerce operation.

Cons

As we're still getting setup, the issues that are problematic with it for us will likely get sorted out one way or another. That said, we would like to see the MPN on pick lists and packing lists. Being able to maintain settings view setting on more screens would be helpful. I'd like to see inventory numbers on the pick list so we could look for inventory issues while picking. Like I said, we're new to Skubana, getting settled in and figuring out our way through it. My list of issues is basically a summary of what we're sorting out over the last few weeks. But I can't imagine having some form of similar issue with other software.

Vendor response

Thank you for sharing your feedback of your experience on Skubana. Your advocacy is truly valued and appreciated! Happy Selling! Chad

DR
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David R.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saved me hours a day by integrating 4 selling channels into 1 easy to use program.

Reviewed 7 years ago

Saved me tons of time!

Pros

We were selling through Shopify, Amazon, Jet and eBay. Before we got Skubana, I was spending hours a day bouncing back and forth in between the 4 selling platforms making sure orders were importing correctly, stock quantity was current and making sure tracking information was uploaded for each order. Skubana easily integrated all 4 selling channels along with our 3PL we use. It has easily saved me 10+ hours a week.

Cons

The one thing I wish I could do directly from the software is to contact support. It would be nice if there was a button or link that I could click on that would automatically open up an email addressed to my account manager.

Vendor response

David, Thank you for trusting Skubana with your business. We are happy to hear that our platform has significantly improved your productivity in your business. We are constantly improving our platform, so stay tuned!

JC
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Jeffrey C.

Sporting Goods, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Skubana is best solution for small business

Reviewed 8 years ago

Skubana customer support is unparalleled. We've use it for shipping wholesale and retail from multiple warehouses, we send PO's to vendors, we track inventory, we fulfill manual orders, in-store purchases and orders through three different websites all through Skubana's single interface. When we call for help someone answers the phone and generally they fix the issue within days if not hours. I highly recommend it.

Pros

It has functions to help in many aspects of small business management, it's reasonably priced and it's straightforward to use. Nothing else does as much for the cost.

Cons

Manual orders take a bit of time to process. (But, they're working on a fix!)

Vendor response

Awesome to hear about your experience! Thank you for your support.

DS
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Doug S.

Arts and Crafts, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Skubana definitely has great value!

Reviewed 8 years ago

It's amazing, the number of tools included in the Skubana eCommerce management system. My biggest challenge has been to make sure all data is entered so the system can work.

Pros

A very detailed eCommerce management system from inventory control thru determining your best and worst selling products. The Skubana system has been well thought out and updated features are being added steadily. It is a great value for the tools that are available in one system!

Cons

The system learning curve is longer than I would have liked, although after trying several other systems they appeared similar.

Vendor response

Thanks Doug for your feedback on Skubana! We appreciate your business and we're looking forward to bigger things with you this year.

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Ben M.

Retail,

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Software, Brilliant Customer Service

Reviewed 8 years ago

We have been using Skubana for about a year now and it has really fixed our inventory issues. The best part - the staff. Emily walked through onboarding with us every step of the way and is still available to jump on a call or respond to us with questions. We have about 30,000 SKU's with inventory in our own warehouse and amazon.com - so we needed a software that worked well with both. We tried 5 different programs before Skubana, so we did our homework. We also used different shipping programs before, but Skubana eliminates those and really works well as an all-in-one solution. So, the bottom line is If you are looking for an all in one solution to keeping track of inventory on all your platforms, issuing PO's, shipping, don't look any further. Skubana is the best.

Pros

Ease of use. Customer Service.

Cons

Price.

JC
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Jeff C.

Sporting Goods, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Skubana is best of niche for small business

Reviewed 8 years ago

We use Skubana to ship 2500-3500 units annually. We use it to track inventory, sync with Shopify and sync with FedEx and USPS. We process manual orders and wholesale and retail sales that populate automatically through Shopify. Skubana requires us to use a point of sale software, an accounting software and software to communicate between those two systems. It's not the most robust system or the easiest to use, but you do get a knowledgeable person to help when you call. Their support shuts down with east coast hours, which is a hassle for those of us on the left coast, but again, they do a good job when you reach them. We haven't found anything any better for the money.

Pros

It syncs with Shopify and FedEx.

Cons

The interface (the screen you look at when you use it) is crowded with information we don't need which makes it hard to find what we do need. Shipping information, for instance, resides in 4-5 different places. It takes 20 key strokes to print a shipping label and packing slip. Why can't you ship an item without first creating a shipping queue?

MB
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Michael B.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solved Our Inventory Problems

Reviewed 8 years ago

Our goal at the beginning of 2014 was to find and implement an inventory system across all of our selling channels. It took us over 2 years and many failed attempts. Luckily we found Skubana this year. Finally, I have an accurate view of my sales, inventory and many other perks that make running this business fun again.

Pros

I like the customer support and the reporting most. Not only can I tell where my inventory is and my total valuation but I can also see my exact profit on each item I sell on any selling platform. If there is ever an issue we have a great rep who handles this with us immediately.

Cons

There's not much to not like about this software. They are in the process of integrating with QuickBooks which will be great. I do not use all of their features at this time because my 3PL handles my shipping, but it's nice knowing it's there.

PW
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Phil W.

Education Management, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Awesome tool for any business!

Reviewed 8 years ago

they are still growing and things don't always work out just perfect, but their support team is always ready to help- sometimes one support guy will email us whatever he found as late as midnight! I think it's awesome that they care for their customers that much.

Pros

makes life easy when it comes to sorting loads of incoming Amazon info

Cons

sometimes small shipping details get lost in the fray, as well as the PO system taking a while to get down right

Vendor response

Phil, We are happy to know that you are happy with us and you find our tools very useful in growing your business. Expect more awesome things from us soon!

JE
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Joe E.

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  • Customer support

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Just The Best

Reviewed 9 years ago

#1 you get people that speak english on the phone from the USA not from the middle east or i don't know wear. #2you don't have to speak to a robot all staff is very knowledgeable and honest if one doesn't know the answer to your question they will tell you they are not sure and they will ask not like other just give you a BS answer and your stuck twice! #3 I went thru many programs to get a perfect financial picture of my amazon business but Skubana was the only that was able to get me the most perfect number cause they are the only one that i found that works on a first in first out formula and thats what makes them shine. #5 Everything else from here comes with out saying its just perfectly made the first time and new features just keep on hoping up its just great you all will love it out there!!!!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Joe, Thank you so much for your honest feedback on Skubana and our team! We do value your business and we are working harder to provide you with a constantly improving service to help scale Sun USA. Sincerely, Skubana Team