Tonkean Pricing, Features, Reviews & Alternatives

Tonkean

Robotic Process Automation for the Modern Enterprise

4.33/5 (27 reviews)

Tonkean overview

What is Tonkean?

For mid-market and larger enterprises, Tonkean is a robotic automation & management platform built for operations teams that connects systems, automates work, and coordinates people, allowing teams to focus on what actually matters.

Tonkean's Workbots connects to 1000+ enterprise systems, intelligently automates repetitive work, and manages end-to-end business processes for both systems and people. Operations teams in enterprises like Microsoft, Salesforce, Thomson Reuters, and TripActions manage thousands of business processes a day across legal, finance, internal audit, customer success, sales, marketing, HR, and IT.

Using an intuitive, no-code workflow builder, operations teams can easily streamline business workflows like intake, request handling, routing, escalation, data collection, approvals, and process coordination. Tonkean Workbots automates the tedious and manual task of people coordination by learning individual behavior and following up at the right time, right place. With a comprehensive live report, the status of items and overall metrics of each processes can be monitored and acted upon to maximize effectiveness and make sure nothing falls through the cracks.
tonkean.com

Pricing

Starting from
$30000/year
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Tonkean screenshot: Use the workflow builder to create end-to-end processesTonkean | Customer Support Process AutomationTonkean screenshot: Streamline your workflow with access to 1000+ integrationsTonkean screenshot: Utilize pre-built bot worker templatesTonkean screenshot: Track and manage all activity from a central dashboardTonkean screenshot: Track personal items on the calendarTonkean Product Demo | Human-In-The-Loop Process Automation

Tonkean user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  3.9
  4.7
Marcelo Alejandro R.

Loving the product

Used daily for 6-12 months
Reviewed 2019-04-12
Review Source: Capterra

Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean. Metrics are also a powerhouse for us, that allow us to track how we are doing

Pros
Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders. Meetings and action items are always on point and ready for us

Cons
The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Response from Tonkean


Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cody S.

Powerful, complex, quite the learning curve

Used daily for 6-12 months
Reviewed 2019-04-09
Review Source: Capterra

Pros
Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform. Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated. Value of the service for the money is much better than similar services.

Cons
High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service. Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Response from Tonkean


Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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aaron y.

Good concept

Used weekly for less than 6 months
Reviewed 2019-04-05
Review Source: Capterra

Decent - still trying to find a home for it

Pros
Easy of use to on-board & good support.

Cons
Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts

Response from Tonkean


Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/

Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matt S.

Tonkean - helpful software

Used daily for 6-12 months
Reviewed 2019-04-05
Review Source: Capterra

Pros
My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Cons
It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Response from Tonkean


Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Trenton W.

Support is incredible

Used daily for 6-12 months
Reviewed 2019-04-05
Review Source: Capterra

Pros
The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate. Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.

Cons
Mobile app, lack of view variety, and limited notes ability on items.

Response from Tonkean


Thanks for the review and suggestions Trenton! Our team is happy to hear that you've been impressed with the support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tonkean pricing

Starting from
$30000/year
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing based on number of transactions.

Contact Tonkean for additional pricing information.

Tonkean features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Compliance Management
Document Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Status Tracking
Third Party Integrations
Workflow Management

Audit Management (541 other apps)
Audit Trail (523 other apps)
Billing & Invoicing (555 other apps)
Customizable Reports (553 other apps)
Data Import/Export (616 other apps)
Inventory Management (825 other apps)
Search/Filter (610 other apps)
Work Order Management (525 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Tonkean

Key features of Tonkean

  • AI Bot
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Compliance Tracking
  • Customizable Dashboard
  • ETL - Extract / Transfer / Load
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Reporting/Analytics
  • Templates
  • Third Party Integrations
  • Visual Workflow Management
  • Workflow Builder
  • Workflow Configuration
  • iPhone / Android App
View All Features

Benefits

* Eliminate manual tasks with Tonkean Workbots that automate work and coordinate people.
* Train bots without any coding using an intuitive, visual workflow builder.
* Easily connect to your existing systems with 1000+ connectors to minimize change management.
* Improve adoption of processes by reaching people where they are, email, Slack, or Microsoft Teams.
* Manage the end-to-end process with a live report providing item details and overall metrics.