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Workzone Reviews

Reviews Summary

Pros

WorkZone has been very helpful in supporting our internal marketing and review processes. We needed a central source for our projects and documents, and WorkZone provided the perfect solution.

Jennifer W.

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It's strange to love software because of the customer service, but WorkZone's responsive, witty team made deploying this robust program with 30+ reluctant creatives successful.

Keri L.

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Not a big learning curve to start utilizing the software. Like that the company is easy to work with, responsive to customers, and that they are always trying to improve the product.

Marcia C.

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Cons

The software is not very intuitive. Because of that, our company's users felt discouraged and basically abandoned the CRM for traditional project management methods.

Christopher D.

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The due date and task completion time automatically re-shuffle the sequence so if you make a mistake entering a task or sub task it can get confusing. It is easier in the GANNT chart view.

Kevin S.

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We added unique fields, and were not able to pull reports from these fields. Once dependencies are broken between tasks, manually changing dates is a bit difficult.

Laurie S.

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Overall rating

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96%
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100%
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144 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our projects have never been more organized

Reviewed a year ago

WorkZone has made my job so much better! I no longer have to nag my designers to know when a project will be ready for review. All of our files are kept in WZ, too, so it definitely helps with version control.

Pros

Using WorkZone has significantly cut down on the number of emails I exchange with our designers. It's so much easier now to check WorkZone and know the status of projects in the design process. We can now set realistic timelines and accurately track how much time we spend on different clients.

Cons

I've had a couple of instances where WorkZone just quits on me. It's probably a user error and after submitting a support ticket, WorkZone customer service responds and fixes my issues right away!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Structure Your Team Needs

Reviewed 24 days ago

We adopted Workzone in order to provide our institution 'clients' with project request forms and also to help our team manage daily priorities. It took some time to convey the benefits and get folks to stay accountable (i.e. actually use the forms and project tracking) but now that everyone is on board we're able to continue working towards improved processes and organization. Overall, I couldn't be more thrilled about this platform because it reduces the need for emails, tracks conversations, streamlines project-creation via templates, keeps file-review painless and makes task-reporting simple enough to hold folks accountable.

Pros

The best attributes about Workzone are hands-down the project templates, the list structure/outlining, and the approval request option for files. Templates prevent the need to create projects from scratch every time and the linear task view/list keeps your priorities straight and holds everyone accountable. As a communications specialist, there's a lot of approval required for each draft hence why I'm a fan of the approval request feature. No more drafts getting lost in email or excuses for outstanding items.

Cons

The biggest issue I'm witnessing is the learning curve for folks who aren't process-oriented and/or those who aren't familiar with other project management systems (I've used others like Basecamp and Asana). However, the remedy for this is patience, practice and utilizing Workzone's training sessions/don't be afraid to ask the rep. Every customer service interaction is wonderful and they constantly make updates that make the platform easier and more efficient.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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More than a project management software

Reviewed 4 years ago

WorkZone provides features not only for a project management system but for file management and version control as well. It is a combination of a number of tools required by an organization (Especially IT). We can easily share documents with others and manage the document version control as well. In terms of managing projects, it has almost all features available.

Pros

Well, it is a mix of a number of tools. Sometimes having more features are good but it can make the application complex for the users.

Cons

I would say, to work more on improving the interface and usability. Since you have a lot of functional apps as part of your tool, it would be great for users to have a great user interface.

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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great app with lots of support

Reviewed 17 days ago

Mentioned it above, but their support is really great. You get to know the folks who work there and even though we're not a huge client, we feel totally supported. That really helps with communicating ideas, asking for advice, and making it a useful tool for your company. You're meeting with folks who know their software and not some third-party service reading through a decision chart.

Pros

I've toured a number of project management systems and it's surprising how many can't deliver what needs to get done. WorkZone does a great job at being a functional project management system. Our company needs a blend of project mgmt that is effective, yet not so robust its unwieldy, and WZ really fits the bill. It doesn't have some of the flashy features others might, but often those systems are super pricey, or don't work as advertised. WZ has plenty of features we don't utilize, so I don't mean to make it sound basic. But it works great for our team and does what it needs to, and well. Oh, also, they've been super supportive, great customer service, are continually adding new features, and open to feedback.

Cons

I guess the biggest con is that there isn't an app (like for an iPad), but that's definitely not a deal-breaker. We tested other systems that offered apps and maybe looked prettier, but weren't functional when we kicked the tires. Another con might be that, at the start, it isn't super intuitive (like most new things), but it didn't take long to get your bearings. Again, once we were up and running, it's been really smooth and useful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Project Management tool!

Reviewed 2 years ago

My team uses this for our corporate marketing efforts. We support all internal teams with collateral, graphic design, powerpoint deck creation, landing page and website updates, internal emails, external emails, social media posts, etc. We use Workzone to keep track of all of our deliverables and to show the value we are bringing to our business.

Pros

I really like the features and functionality and the customer service for this tool. You can tell that the company really cares, and they help me solve for specific project management organization and reporting issues that my team faces, and taught me some best practices for utilizing this tool to solve for our problems. Great tool if you have multiple team members and multiple projects going on at once. My favorite feature is the calendar, and how you can select which tasks you want to appear on the calendar. Great in helping our team have greater visibility to everything going on each day.

Cons

The price is steep for multiple users, we have about 20 users. They do have a tiered pricing structure, but it's still more expensive than our previous tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool, still in need of some improvement, service team is excellent

Reviewed a month ago

Overall it has been a very positive experience. The software does nearly everything we need it to do and does it pretty well. The customer service is great.

Pros

I like the ability to link tasks and create in-depth project templates. I like the reporting capabilities for resource management and hours tracking. I like the functionality of commenting and emailing through workzone all associated with a task and/or project.

Cons

The resource management reporting is in need of some crucial updates. The main issue currently is that it only removes hours that are marked complete. This is not helpful and can create major scheduling and resource management issues when a large task is 90% complete, but the reporting shows it as 0% complete. The other major inconvenience is not being able to batch select tasks without having to check each tasks' check box. When you're deleting or moving or editing hundreds of tasks it is incredibly cumbersome. If you could select the top one hold shift and select the bottom one it would be a major time saver.

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  • Likelihood to recommend10/10

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A welcome addition to our project management arsenal

Reviewed 10 months ago

Business problems are the quest to keep the myriad projects we have established moving forward. We have had more than 500 projects, many of them Campaigns with multiple sub tasks and deliverables, and it shows management what progress has been made, and where our manpower issues are in relation to the amount of work being produced.

Pros

Notifications are the key to keeping everyone honest. You know when your work is due. It's easy to use, and logical, once you figure out how the platform works. My coworkers begrudgingly respect it, but don't always embrace it. It has kept us honest and gives a clear-eyed view of the state of projects, either from the 10 feet level or the 10,000 foot level.

Cons

No, there are some quirks that you have to understand. My boss doesn't like to check off his tasks in "Approval Requested" and then "Creative Approval", but I understand why it's like this, so I'm OK with it. There was some initial resistance to the platform by some on the tea, but training and use have made that situation better.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WorkZone is a great tool!

Reviewed a year ago
Pros

Requests forms, dashboard, project lists, mark-up tool, and reports.

Cons

I don't have any complaints about this tool; it's been very useful.

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Workzone is a great Project Management and file sharing tool!

Reviewed 10 months ago

Great, the team is amazing and super helpful

Pros

Large file sharing and ease of use and organization

Cons

I like everything and am still learning more every day

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Makes assigning and completing tasks simple

Reviewed a year ago

Organizing projects and individual tasks, tracking projects and assets.

Pros

Workzone makes it fairly easy to create and assign tasks for projects. The Files tab in each task allows you to upload relevant information, and the ability to comment in the individual tasks makes getting answers easy. One of the biggest benefits of Workzone is the project numbers that the software assigns. It makes it easy to track and record each project, which is especially nice when we have several versions of the same ad that are needed for different channels.

Cons

There's definitely a learning curve and the UI isn't the most intuitive. Marking someone as responsible in certain levels of a project won't place it in their To Do list, for example, which can cause problems when you're waiting for someone to complete a task and they aren't even aware of it. It took us some time to make sure everybody was using it correctly and even then we had to design our own system and naming conventions to keep the projects organized

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Helps me keep track of large projects involving many participants!

Reviewed 10 months ago

I have nothing but positive things to say about our experience so far. It meets our needs, and if there is ever a question, a nearly immediate response from Workzone support can be expected. If you decide this is the solution for you, USE the support they provide. They'll help you work through your questions and ensure the ideal implementation plan is put in place for you.

Pros

The ability to customize this software to meet the wide variety of needs we have within our program. Projects can be big or small. Reporting options give multiple views of task/project status - as detailed or as broad as you would like them to be. Weekly "To Do" email reminders keep all parties abreast of progress, or lack of progress, on specific tasks.

Cons

Can what I like most also be what I like the least? There are so many features and ways to use the system that it might be overwhelming getting started. Take the time and ask for help if you need it. Even if you don't think you need it, talk it through with someone from the Workzone team. It's worth it to get off on the right foot with your planned use and they will have great suggestions for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Lifesaver for Project Management

Reviewed a year ago

We have been using this tool for a long time and find it vital to our work processes. We use it more as a linear tool for each person to manage their tasks/assignments, and not so much for collaboration with outside parties, though it has that capability. As an administrator, it has been essential for tracking work across departments and to manage timelines. Technical support has been excellent and Workzone staff check in from time to time to learn what else we may need to do our work better. The software is constantly improving based on feedback so we know we are always getting the best product available.

Pros

We like the ability to have all Creative Requests in one place, to identify assignments, and track their progress within the system.Communication is tracked within the software by project, so it is easy to track all comments related to the work. We do a very large volume of work each month and the metrics captured within the software are helpful to assess resources and workload.

Cons

There are some reports that we would like that we cannot capture with this software. Also, workload tracking does not show the cumulative hours on a persons plate when projects are delayed and the hours are still tracked in previous weeks. It takes a bit to constantly update the timeline when items are stalled in reviews/approvals, but that will be the case with any project management software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Workzone rollout, Daily use

Reviewed 2 years ago

Excellent experience, the tech support is terrific, online questions are answered immediately, most times a simple Google search results in your answer. Phone support is off the charts, I only had to leave a voicemail a few times and a follow up call was returned right away. Follow up from the sales/implementation team is excellent as well. I have used other products in a past work environment and this has been a main issue for me in the past, not so with the Workzone team.

Pros

Intuitive design/functionality. Flexible configuration/set-up, the product allows you to define user roles between different project types with the same individuals, (i.e. users can be reviewers in one work space while having a higher role defined in a different work space). Very cost effective product for our size of a company, to receive this powerful functionality at this cost point was important. We use it for engineering, sales/marketing as well as production/shop projects. We intend to eventually adapt our Quality-Six Sigma projects to use Workzone. Management really likes the visibility/accountability and reporting provided by Workzone. The time tracking function is easy to use and was a big seller for management.

Cons

When entering new tasks it is a little cumbersome to set the sequence of the tasks in the project view. The due date and task completion time automatically re-shuffle the sequence so if you make a mistake entering a task or sub task it can get confusing. It is easier in the GANNT chart view. Some users who aren't comfortable using a GANNT chart struggle a little bit with this when first starting out. Project numbering by the automatic feature is restrictive, you cannot adapt it if you have a current method for numbering projects, so you still have to keep a data base/list of project numbers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WrokZone-Project Management One stop shop

Reviewed 2 years ago

Overall experience with WZ has been great and I don't say that lightly. WorkZone has helped transform our PMO and our enterprise. We have been with WZ since 2015. The driver behind us looking for a solution and selecting WZ was primarily driven by the lack of transparency in our organization and the WZ tool provides the visibility we need from a project, resource perspective as well as providing the organization the enterprise picture of all projects in the works, upcoming and ones to be reviewed.

Pros

We all know that moving or using different tools brings inherit challenges but with the WorkZone platform, the transition is pretty simple. The platform itself is really user friendly, there are training modules, videos, how to guides and an awesome sales/support team to help your organization through the process. Key benefit take-aways-ease of resource use, easy set-up, PMO 1 stop solution from project...

Cons

There are a couple idiosyncrasies from a project management perspective. None of which are showstoppers and have easy workarounds. PM's seem to be continually challenged using FS (finish to start) for task planning. No critical path-this is actually an upcoming WZ to-do No project to project dependencies-this is actually an upcoming WZ to-do No true milestones (0days duration)-WZ is time based so every tasks needs time allocated. 1min is the workaround we use along with the milestone category.

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  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Workzone makes project management a snap.

Reviewed 2 years ago

Project management is just one of the many facets of my job. After researching several software packages, Workzone met all of our needs for assigning and tracking marketing and design projects and well as task management for our events team. We use Workzone every day and would be lost without it.

Pros

- Ease of use is key. The training we provide for new team members takes about 1/2 hour. -The cost of Workzone (for us, a nonprofit organization) was a pro. We have all the facets of the product we need and the cost is very reasonable (especially compared to other products we tested). - Customer service deserves an "A" if not an "A+". -Because project management is just a facet of our job, WorkZone appealed to us because it had just the right amount of features, without being overwhelming.

Cons

- I wish there were more templates set up for the type of projects we use (design and copy). Now that we've used WorkZone for several years, they may have these, but we've built out own. - You can easily get carried away with email notifications, especially if you oversee many projects/ staff. (This is customizable and probably has more to do with how we choose to use WorkZone.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for any Project Manager

Reviewed 2 years ago

We manage several hundred construction projects from bidding, to design to shipping. These projects can run for years and Workzone has helped us stay organized. We have all the information about he job at our fingertip. Reminders helps us stay on top of projects before due dates. The ease of the platform allows everyone (designers, sellers and yard operators ) the ability to stay on task by sharing and pass the baton when their part is done. This has helped us reduce errors, ensure deadlines are met and spend less time looking for information.

Pros

We have been using this software for about three years now and cannot imagine life without it. Best thing about the software is the ease of use. For a software that's so robust, it's quite intuitive. The team have been able to figure out how to navigate around with minimal training. We also like that we can store files with the tasks and can set reminders. Although we haven't had to use them a whole lot, customer service has been very responsive.

Cons

Getting reports is not idea, but this may be more what we need. Reporting functionality if fine and I can usually extract the information I need and manipulate it to get what I want.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic customer service

Reviewed 10 months ago

The professionals at Workzone were always available to assist with one-on-one instruction, team instruction, prompt answers, troubleshooting, and solutions. By making the process and system easy to understand through a customized training video, we experienced a smooth launch to our campus community with a high adoption rate and positive feedback. This proved to be highly beneficial. Despite launching only a few weeks prior to the Covid-19 pandemic, we were able to work remotely without missing a beat and easily onboard new users.

Pros

A project management system and a standard process for intaking design projects did not exist in our work environment prior to implementing Workzone. Workzone provided the structure we needed while being user-friendly. The dependencies and automated notifications allow for an efficient workflow and ensure projects are kept on track. The customer service is outstanding!

Cons

Our team found the markup functionality to be cumbersome when there are numerous comments/edits as it's difficult to easily tie the comment to the markup on the proof. Fortunately, the folks at Workzone are open to suggestions and are working to improve upon this. The approval status can be confusing when there are multiple rounds because it retains the previous response and approval comment. From the perspective of the admin and contributors, navigation isn't always direct—you're not always taken to the correct project or folder, requiring more clicks to get to the correct place.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love it!

Reviewed 2 years ago

I have been using Workzone for 6 years now and couldn't function without it. It keeps me organized and ensures that none of my projects fall behind. Not only are there graphic indicators when a project is in danger of falling behind, but the email notifications help ensure we stay on target and no items are missed. When I have an issue, or can't figure out how to do something, customer service is incredibly helpful and very very fast at responding! Such a great program and an amazing company that supports it!

Pros

It is incredibly easy to use and takes about 2 minutes to train a new person on. Workzone is very intuitive and easy to navigate. Editing and customizing individual projects is incredibly easy. Reports are easy to create and customize and project info is searchable for those times that my memory fails me.

Cons

There is a slight delay when updating tasks or saving new comments. This could be internet speed based though, so i'm not sure if its a valid "con"

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Reduced the overwhelming

Reviewed 3 months ago

I now see mostly everything that comes in and goes out of my team which is huge. I have been wanting project management software for years and finally got everyone on board. Its a great tool that shows how much work my team does so now people believe we are overwhelmed and I can use that to leverage.

Pros

This is mostly an easy product to figure out and very intuitive. I have to train people to use all the time and most get it quickly. This product has given me much better visibility over my teams projects and an easy way to review and comment as well as send out materials for review.

Cons

Sometimes when I search for a project it doesn't come up even though there so takes a bit sometimes to find things - as we have so many open projects. I also have to change project names regularly as people submit using the same names which system doesn't allow once make into a project. But it's easy to change once I make it a project.

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Workzone 5 Stars

Reviewed a year ago

We use the Workzone to manage and develop marketing email campaigns. Other departments use the tool to manage interdepartmental tasks and requests.

Pros

Easy to set up and start using. We like to use project request forms to initiate work requests and templates for building emails, SMS and mobile push campaigns.

Cons

Project request form builder has some limitations.

Overall Rating
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  • Customer support
  • Likelihood to recommend10/10

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Great Experience with WorkZone

Reviewed a year ago

WorkZone has been very helpful in supporting our internal marketing and review processes. We needed a central source for our projects and documents, and WorkZone provided the perfect solution.

Pros

We chose this software because of the dual functionality...the project management and document storage/sharing. It's very intuitive and easy to use, and was easy to set up initially. Customer support is very responsive with training and any issues we have had....as well as very open to suggestions when we find something we would "like" to be able to do.

Cons

None that I can think of. Maybe a few idiosyncrasies in managing date changes, but with regular usage it became easier to manage.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Workzone Review_08/17/2020

Reviewed 7 months ago
Pros

It helps with daily project functions and let me know what other team members have on their desks. The Software Training is a 5-star item. This is so important because often people are left to figure things out on their own. Unfortunately in today's busy world if you don't reach out and physically tap someone on the shoulder and say "hello, ..." things get either overlooked or undiscovered. We don't use the software to the fullest and hope to expand of that this coming year.

Cons

What I find a con is not on Workzone's part, it is on my companies management for not being able to expand additional members to use it. The cost is divided here in the US and overseas. It is a brilliant tool and should be used accordingly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WorkZone is a lifesaver!

Reviewed 2 years ago

The team at WorkZone has been very involved with our experience, always making sure we are up-to-date on the latest changes, asking for feedback and making sure we are getting the most out of the software.

Pros

WorkZone has been a game-changing software for our company. We had originally planned to use Microsoft Project but ran into issues with complex training for the team. We found WorkZone and it solved all our problems -- simple, ease-to-use, very intuitive. It has streamlined our workflow, allowed for commenting regarding schedules and status and given everyone up-to-date task lists. We couldn't live without it now. It is also a great value and works for both Mac and PC, which was an issue with Project.

Cons

Nothing— WorkZone has been the best decision we've made in recent years.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How did we ever live without Work Zone?

Reviewed 2 years ago

Our company loves how each one of us can easily log on and instantly see job status, tracking all our activity, interacting and communicating regarding each different job. WZ saves us so much time by having everything in one place. We now can't imagine how we got by without WZ in previous years.

Pros

Work Zone enables our company to organize, track status and communicate between one and other for each and every job. Everything is right in one spot easily accessed. Job details and conversations are added, documented and stored for current active jobs and can be referred to after job completion. WZ is a real time saver and valuable tool. Our VP of Marketing runs her weekly Marketing meeting based on our WZ job listings.

Cons

None really that I can think of at the moment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Workzone Works Well for Us.

Reviewed 2 years ago

Our team uses it daily to run our entire company's projects.

Pros

The ease of use made this platform the best solution for our company at the time we decided to purchase.

Cons

Currently there is nothing worth mentioning as Workzone makes updates often in the year.

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