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InvGate Service Management
5
74
4
28
3
6
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based IT service desk software
Table of Contents
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InvGate Service Management - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
InvGate Service Management overview
What is InvGate Service Management?
InvGate provides a multi-departmental service fulfillment solution with federated asset management solution for seamless integration between the service request and the asset requiring service. InvGate delivers the most intuitive and easy to understand user interface that is easy to configure, a joy to use, and extremely efficient at fulfilling customer service requests.
InvGate capabilities include IT service desk with gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, inventory risk detection, and more. Delivered as a SaaS service or an On-Premises solution, InvGate is easily deployed within minutes to your unique infrastructure requirements.
InvGate advanced data analysis tools provide management reports and insights around the critical key performance indicators desired to improve business process, reduce waste and increase efficiency.
Code-free configuration allows for drastically reduced implementation times and little ongoing service costs to generate benefits immediately and maximize your return on investment.
Starting price
per year
Pros & Cons
Customer Support
Ticketing System
Ease of Use
Integrations
Reporting
Workflow Approval
InvGate Service Management’s user interface
InvGate Service Management pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about InvGate Service Management?
It is a highly recommended option, and they also provide quite efficient support.
Select to learn more
Who uses InvGate Service Management?
Based on 108 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
InvGate Service Management's key features
Most critical features, based on insights from InvGate Service Management users:
All InvGate Service Management features
Features rating:
InvGate Service Management alternatives
InvGate Service Management
Starting from
17
Per year
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveChat
Starting from
25
/user
Per month
InvGate Service Management pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- On-Premise Hosting
- Concurrent Licensing
- Advanced Security Configuration
- SAML Support
- Gamification
- Problem Management
- Change Management
- Critical Incident & Trauma Response
User opinions about InvGate Service Management price and value
Value for money rating:
To see what individual users think of InvGate Service Management's price and value, check out the review snippets below.
Adrian F.
CTO
luis a.
IT Manager
InvGate Service Management integrations (27)
Integrations rated by users
We looked at 108 user reviews to identify which products are mentioned as InvGate Service Management integrations and how users feel about them.
Integration rating: 4.7 (3)
Integration rating: 5.0 (1)
“Links to meetings added to the notes”
Matthew L.
Teacher
InvGate Service Management customer support
What do users say about InvGate Service Management customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of InvGate Service Management customer support.
A significant portion of users highlight InvGate Service Management's fast response times and thorough support solutions.
Widely noted by reviewers, the support team is approachable, incorporates user feedback, and is reliable for ongoing assistance.
Support options
Training options
To see what individual users say about InvGate Service Management's customer support, check out the review snippets below.
“It is a highly recommended option, and they also provide quite efficient support.”
luis a.
IT Manager
“It helped organize our help desk and our times.”
Gustavo C.
IT Administrator
InvGate Service Management FAQs
Q. Does InvGate Service Management support mobile devices?
InvGate Service Management supports the following devices:
iPad, iPhone, Android
Q. What level of support does InvGate Service Management offer?
InvGate Service Management offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat
