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Survicate Logo
Survicate
4.5
(29)

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Effortlessly collect continuous customer feedback at scale

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(12)

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Survicate Features

Features Summary

Functionality

4.0

/5

29

Total features

73

23 categories

Survicate features

A/B Testing
API
Access Controls/Permissions
Alerts/Notifications
Anonymous Feedback
CRM
CSAT Survey Structure
Conditional Logic

Common features of Customer Satisfaction software

AI/Machine Learning
Activity Dashboard
Alerts/Notifications
CES Survey Structure
CRM
CSAT Survey Structure
Chat/Messaging
Complaint Monitoring

Price starts from

119

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.0

/5

29

Price starts from

119

Per month

visit website

Total Features

73

Unique features

  • For Mobile

  • For Websites

  • A/B Testing

  • Lead Nurturing

Functionality

4.4

/5

10.7K

Price starts from

Free

learn more

Total Features

31

Features in Common

22

Unique features

  • Data Capture and Transfer

  • Email Reminders

  • Collaboration Tools

  • Customizable Forms

Functionality

4.6

/5

1.8K

Price starts from

29

Per month

visit website

Total Features

276

Features in Common

58

Unique features

  • Rewards Points

  • Volunteer Management

  • Merge/Append Files

  • Electronic Signature

Common Survicate comparisons

Survicate logo
Alchemer logo
SurvicatevsAlchemer

Reviewers who mentioned features said:

AT
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Atour T.

Research, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The strength of Survicate is its capacity to launch surveys with targeted audiences.

Reviewed a year ago

In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.

Pros

We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.

Cons

Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.

CR
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Caroline R.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great survey tool for all things surveys

Reviewed 3 years ago

Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.

Pros

Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options

Cons

I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.

AR
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Verified reviewer

Building Materials, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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satisfactory survey software

Reviewed 5 years ago

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Vendor response

Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!

JL
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Jennifer L.

Insurance, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use, customisable

Reviewed 5 years ago

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros

User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Vendor response

Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way.

Rv
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Ross v.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product , great price point

Reviewed 5 years ago

Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.

Pros

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Cons

Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.

BE
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Brant E.

Automotive, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Beware - They freeze surveys to respondents!

Reviewed 2 years ago

See above.

Pros

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Cons

Pricing freezes - complete shut-down of active surveys.

AR
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Verified reviewer

Automotive,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great tool for conversion visits into leads

Reviewed 9 years ago

We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).

Pros

- "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys

Cons

No cons were added to this review

JR
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Josh R.

Sports, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Horrible customer service and misleading company

Reviewed 5 years ago
Pros

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

Cons

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.

MM
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Maggie M.

Hospitality, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to create surveys

Reviewed 2 years ago
Pros

Is a good free option - easy to customise with branching logic available.

Cons

No export features are available with the free plan.

AR
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Verified reviewer

11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A feedback tool with many survey options already present

Reviewed 6 years ago
Pros

It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.

Cons

The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.

Vendor response

Hi, thanks for your feedback, and we're happy to hear you find creating website surveys with Survicate easy. You've made a great point about the Survicate snippet being not so easy to find. We've now moved it to the launch step of creating a survey, just as you've suggested! Please let us know if we can help you in any other way.

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Peter S.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Effective conversion optimization tool

Reviewed 9 years ago

Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.

Pros

Easy to install and use, customer support, price.

Cons

As mentioned, lack of integrations with Unbounce and Optimizely.

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Michal S.

Internet, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cool way to improve conversion rates

Reviewed 9 years ago

Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.

Pros

Easy to use, well designed, great customer service.

Cons

I wish there would be more integrations, although I know they are currently working on this.

KM
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Karl M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Effective conversion optimization tool

Reviewed 9 years ago

Survicate helps us increase conversion rates of our website. We collect users feedback and turn it into improvements. Setting up is easy similar to other analytical tools a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.

Pros

No pros were added to this review

Cons

No cons were added to this review

JK
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Jakub K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Support for lead generation and gathering prospect insights

Reviewed 9 years ago

While working at BMW Poland, we implemented this tool on the MINI website. Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss).

Pros

No pros were added to this review

Cons

No cons were added to this review

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Marcin F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Simplicity and good value for money

Reviewed 9 years ago

One of the best tools for capturing and ananysing declarative data from your users. Highly recommeded

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
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Verified reviewer

Health, Wellness and Fitness, 501-1,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Survicate - best value for money

Reviewed 5 years ago
Pros

The User Interface is very easy to use and provides a wide variety of formats to survey users. Also, the integrations with Intercom allowed us to narrow audiences and nail niches we need feedback from.

Cons

Branding customizations are a bit limited.