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Survicate Features
Features Summary
Functionality
4.0
/5
29
Total features
73
23 categories
Survicate features
Common features of Customer Satisfaction software
Screenshots
Contenders comparison
Common Survicate comparisons
Reviewers who mentioned features said:
Atour T.
Research, 51-200 employees
Used daily for 1-2 years
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In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.
We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.
Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.
Caroline R.
Hospital & Health Care, 11-50 employees
Used daily for 1-2 years
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Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.
Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options
I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.
Verified reviewer
Building Materials, 1,001-5,000 employees
Used weekly for less than 6 months
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I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.
You can integrate contact forms directly onto your website with this software.
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.
Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!
Jennifer L.
Insurance, 51-200 employees
Used daily for less than 6 months
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It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.
User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear
Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change
Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way.
Ross v.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.
We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.
Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.
Brant E.
Automotive, 11-50 employees
Used weekly for less than 6 months
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See above.
In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.
Pricing freezes - complete shut-down of active surveys.
Verified reviewer
Automotive,
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We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).
- "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys
No cons were added to this review
Maggie M.
Hospitality, 11-50 employees
Used weekly for less than 6 months
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Is a good free option - easy to customise with branching logic available.
No export features are available with the free plan.
Josh R.
Sports, 11-50 employees
Used weekly for less than 6 months
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I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.
This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.
Verified reviewer
11-50 employees
Used weekly for less than 6 months
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It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.
The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.
Hi, thanks for your feedback, and we're happy to hear you find creating website surveys with Survicate easy. You've made a great point about the Survicate snippet being not so easy to find. We've now moved it to the launch step of creating a survey, just as you've suggested! Please let us know if we can help you in any other way.
Peter S.
Management Consulting,
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Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
Easy to install and use, customer support, price.
As mentioned, lack of integrations with Unbounce and Optimizely.
Michal S.
Internet, 11-50 employees
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Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.
Easy to use, well designed, great customer service.
I wish there would be more integrations, although I know they are currently working on this.
Karl M.
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Survicate helps us increase conversion rates of our website. We collect users feedback and turn it into improvements. Setting up is easy similar to other analytical tools a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
No pros were added to this review
No cons were added to this review
Jakub K.
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While working at BMW Poland, we implemented this tool on the MINI website. Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss).
No pros were added to this review
No cons were added to this review
Marcin F.
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One of the best tools for capturing and ananysing declarative data from your users. Highly recommeded
No pros were added to this review
No cons were added to this review
Verified reviewer
Health, Wellness and Fitness, 501-1,000 employees
Used monthly for less than 6 months
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The User Interface is very easy to use and provides a wide variety of formats to survey users. Also, the integrations with Intercom allowed us to narrow audiences and nail niches we need feedback from.
Branding customizations are a bit limited.
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