Survicate Features

Survicate

The fastest way to collect feedback from customers

4.46/5 (26 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Alerts/Notifications
Analytics/ROI Tracking
CRM
Conditional Logic
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Feedback Management
Interaction Tracking
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Segmentation
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
Negative Feedback Management
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Role-Based Permissions
SSL Security
Search/Filter
Segmentation
Site Intercept Survey
Skip Logic
Source Tracking
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visitor Management
Learn moreCompare App
360 Degree Feedback
API
Access Controls/Permissions
Alerts/Notifications
Analytics/ROI Tracking
CRM
Conditional Logic
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Feedback Management
Interaction Tracking
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Segmentation
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
Negative Feedback Management
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Role-Based Permissions
SSL Security
Search/Filter
Segmentation
Site Intercept Survey
Skip Logic
Source Tracking
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visitor Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Alerts/Notifications
Analytics/ROI Tracking
CRM
Conditional Logic
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Feedback Management
Interaction Tracking
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Segmentation
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
Negative Feedback Management
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Role-Based Permissions
SSL Security
Search/Filter
Segmentation
Site Intercept Survey
Skip Logic
Source Tracking
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visitor Management
Learn moreCompare App

Survicate Feature Reviews

23 reviewers had the following to say about Survicate's features:

Ross v.

Great product , great price point

2019-10-04

Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.

Pros

We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.

Cons

Setup and management is easy even allowing our marketing team to manage it.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Building Materials company, 1001-5000 employees)

satisfactory survey software

2018-10-16

They said it was because they had removed previous employees access to the company info.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

I wish there was a “view all” where i could filter responses by date range.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Survicate


Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments:

1. We've added the date range filter. Feel free to give it a try.
2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen.
3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today.
4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request.

Please let us know if we can help you in any other way!

Read more
Peter S.

Verified Reviewer

Effective conversion optimization tool

2015-05-25

Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own.

Pros

Easy to install and use, customer support, price.

Cons

As mentioned, lack of integrations with Unbounce and Optimizely.

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great tool for conversion visits into leads

2015-05-05

We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).

Pros

- "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 501-1000 employees)

Survicate - best value for money

2018-11-26

Pros

The User Interface is very easy to use and provides a wide variety of formats to survey users.

Cons

Branding customizations are a bit limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Caroline R.

Great survey tool for all things surveys

2021-05-12

I love the suggestions and the ability to edit from a template - and download results (with paying version).

Pros

Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options

Cons

I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karl M.

Effective conversion optimization tool

2015-05-29

Setting up is easy similar to other analytical tools a few lines of JavaScript code so the marketing team can handle it on its own.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Josh R.

Horrible customer service and misleading company

2019-04-18

Pros

I like the email integration with HTML.

Cons

This company mislead me by saying that my essential plan would get me access to excel export features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer L.

Easy to use, customisable

2018-11-20

The outputs and exports of data are also great, user friendly and detailed.

Pros

User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Survicate


Hi Jennifer, thanks for your positive feedback. It means the world to us!

We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute.

Feel free to give it a go, and please let us know if we can help in any other way.

Read more
Michal S.

Verified Reviewer

Cool way to improve conversion rates

2015-05-20

Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product.

Pros

Easy to use, well designed, great customer service.

Cons

I wish there would be more integrations, although I know they are currently working on this.

Source: GetApp
Helpful?   Yes   No
Read more
Jakub K.

Support for lead generation and gathering prospect insights

2014-11-01

Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jordan L.

Verified Reviewer

Great app for a great price

2015-05-11

Their interface is easy to use, and the widget design is very nice.

Pros

- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team

Cons

- Backend is slow at times

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

A feedback tool with many survey options already present

2018-03-23

Pros

It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.

Cons

The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Survicate


Hi, thanks for your feedback, and we're happy to hear you find creating website surveys with Survicate easy.

You've made a great point about the Survicate snippet being not so easy to find. We've now moved it to the launch step of creating a survey, just as you've suggested!

Please let us know if we can help you in any other way.

Read more
Mateusz P.

Verified Reviewer

Nice way of collecting feedback on your website

2018-07-11

Pros

Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection

Cons

Not the most advanced functionality, does not provide feedback forum or updates about new features to customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Marcin F.

Simplicity and good value for money

2015-06-15

One of the best tools for capturing and ananysing declarative data from your users.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Food Production company, 501-1000 employees)

Feedback one year later

2018-11-28

Pros

Reactivity of support Design to build survey > easy

Cons

No synchronisation with our CRM at the begining Some small bugs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Survicate


Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate.

Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier.

Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com

And as always, feel free to let us know if we can help you in any other way!

Read more
Marcin Ł.

Verified Reviewer

Survicate helps us generate leads

2015-05-29

This is a nice tool for collecting leads.

Pros

lots of high quality leads, HubSpot integration

Cons

customization of widgets took us a while

Source: GetApp
Helpful?   Yes   No
Read more
Alex S.

Best tool for convertible leads!

2015-06-17

- great value for money, much cheaper than other tools and much more effective!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jakub F.

Verified Reviewer

Conversion simplified

2015-06-22

Survicate is a great tool which allows to collect a credible feedback from users.

Pros

Easy to use, helpful customer service, cheap

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Emma H.

Great product with fantastic support

2018-11-20

Really good, allows us to greater understand our customers and their pains and how we can solve them.

Pros

Brilliant integration with Intercom Excellent support.

Cons

Nothing negative to say about my use of survicate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 501-1000 employees)

Jacob from Support was Great

2019-01-30

Support managed to solve my issues, super well.

Pros

Embedding a question into an email intergrated with intercom is a killer feature.

Cons

That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Survicate


Hi, thank you for the largely positive feedback! We agree embedding surveys into an email in Intercom is a killer feature.

Happy to let you know we've since further improved the Intercom integration.

For example, you can run surveys directly in the Intercom messenger, send Intercom attributes to Survicate to better analyze survey data, and much more.

Also, we now communicate free plan limits more clearly. The name of the account is always visible in the top right-hand corner of the application.

Please let us if we can help you in any other way.

Read more
Filip D.

Great lead generation tool

2015-06-27

It's also a great tool to strenghten your relation with potential customers.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Peter S.

Survicate helps us generate leads

2015-05-25

This is a nice tool for collecting leads.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Survicate


Hi Peter, thanks for the feedback! We're happy to hear you've managed to acquire new leads with Survicate.

Can you think of any improvements so we can make your experience with Survicate a 5-star one?

Feel free to contact us at support@survicate.com - we're always happy to hear from our customers!

Read more