Trustpilot - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Trustpilot's Customer Experience Management capabilities. They find it valuable for collecting and monitoring customer feedback, which helps improve products and services. Users report that it enables them to assess company reliability and quality quickly. They say it facilitates engagement and trust-building with customers. Reviewers indicate that it provides a platform for sharing personal opinions, helping others make informed decisions. They also mention that it allows businesses to respond promptly to reviews, enhancing customer satisfaction. Of the 25 Trustpilot users who gave detailed accounts of their use of Customer Experience Management, 92% rated this feature as important or highly important.

Reviewers highlight Trustpilot's Surveys & Feedback capabilities as essential for gathering customer insights. They find it useful for understanding customer needs and preferences through surveys. Users report that it helps them gauge business reputation and reliability. They appreciate the ability to compare customer experiences and provide honest feedback. Reviewers indicate that it guides them in making informed decisions and improving products and services. They also mention the ease of submitting feedback and the transparency of displaying both positive and negative reviews. Of the 34 Trustpilot users who gave detailed accounts of their use of Surveys & Feedback, 91% rated this feature as important or highly important.

Reviewers appreciate Trustpilot's Review Request capabilities for increasing customer feedback volume and visibility. They find it easy to request reviews and track responses. Users report that it helps them gather honest opinions about companies and products. They say it integrates well with various applications to automate the review request process. Reviewers indicate that it aids in making informed purchasing decisions and improving services. They also mention the straightforward process of submitting reviews and the professional manner of requesting them. Of the 34 Trustpilot users who gave detailed accounts of their use of Review Request, 91% rated this feature as important or highly important.

Reviewers value Trustpilot's Negative Feedback Management capabilities for handling and responding to negative reviews. They find it important for transparency and accountability. Users report that it helps them address issues and improve customer experiences. They appreciate the ability to manage and verify negative feedback, although some mention challenges with removing irrelevant reviews. Reviewers indicate that it provides insights into areas needing improvement and allows businesses to respond to concerns promptly. They also mention the importance of negative feedback in assessing business trustworthiness. Of the 49 Trustpilot users who gave detailed accounts of their use of Negative Feedback Management, 88% rated this feature as important or highly important.

Reviewers highlight Trustpilot's Response Management capabilities for its simplicity and efficiency in responding to reviews. They find it easy to update responses and manage communication with customers. Users report that it helps maintain engagement and address customer concerns. They appreciate the email reminders for pending responses and the categorization of different types of reviews. Reviewers indicate that it is an important aspect of maintaining customer satisfaction and transparency. They also mention the ease of use for staff and the promptness of replies. Of the 21 Trustpilot users who gave detailed accounts of their use of Response Management, 81% rated this feature as important or highly important.

See related user reviews

“As a consumer, there is little chance to modify or update reviews once they have been made, you can't add a reply, so if the supplier sends you a white widget by mistake, and you ordered a green widget, then supplier makes a false claim, saying we sent you a green widget, there is no continuance of thread.”

DP

David P.

Director

“I came to Trustpilot to let others know of my experience and hopefully hear from someone higher up in the business. Because of Trustpilot, I received a call directly from the company and a full refund.”

AZ

Alexis Z.

CTE Business Teacher

“It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication.”

Jacob H.

Business Developer

Reviewers appreciate Trustpilot's Reporting/Analytics capabilities for monitoring and measuring review management efforts. They find it useful for tracking customer feedback and business performance. Users report that it provides valuable insights into customer satisfaction and overall trends. They say it helps in making informed decisions and improving services. Reviewers indicate that the reports are easy to produce and understand. They also mention the importance of having reliable data at hand for business analysis and marketing purposes. Of the 33 Trustpilot users who gave detailed accounts of their use of Reporting/Analytics, 79% rated this feature as important or highly important.