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Salesforce Sales Cloud

Cloud-based CRM and sales automation software

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Table of Contents

Is this product right for your business?

Find out with a

Salesforce Sales Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Salesforce Sales Cloud overview

Based on 18750 verified user reviews

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a CRM tool offering key features such as customer database, sales pipeline management, contact management, reporting and analytics, and lead management, among others.

Who uses Salesforce Sales Cloud?

Reviews for Salesforce Sales Cloud come from a wide variety of industries, including computer software (14% of reviewers), information technology and services (8%), and marketing and advertising (6%). The most frequent use case for Salesforce Sales Cloud cited by reviewers is CRM (49% of reviewers).

What do users say about Salesforce Sales Cloud pricing?

Reviewers appreciate the comprehensive features and customization options, and some users say the 30-day free trial is helpful. However, some reviewers feel the cost is high, especially for small businesses, and they report escalating expenses from add-ons.

What are the most popular integrations for Salesforce Sales Cloud?

The Salesforce Sales Cloud integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.8 out of 5 for its integration with Salesforce Sales Cloud), Slack (a team communication product, 4.8), and SalesLoft (a sales engagement platform product, 4.5).

Starting price

25per user /
per month

visit website

Pros & Cons

Centralization

Optimization

Flexibility

Affordability

Reliability

Permissions

Salesforce Sales Cloud’s user interface

Ease of use rating:

4.4

(18.7K)

Salesforce Sales Cloud pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(430)

3-4(7,979)

5(10,341)

What do users say about Salesforce Sales Cloud?

Users say Salesforce Sales Cloud streamlines sales management, customer tracking, and reporting, helping teams stay organized and data-driven. They appreciate its robust customization options, integration capabilities, and user-friendly interface, which allow businesses to tailor workflows and dashboards to their needs. They find the platform effective for managing customer relationships and centralizing data across departments. Reporting and analytics tools are frequently highlighted as valuable for business insights and performance tracking.

Reviewers indicate that the learning curve can be steep, especially with extensive features and customization. They mention high pricing and additional costs for add-ons as concerns, and some experience technical issues or interface clutter, but most feel the benefits outweigh these drawbacks.

Select to learn more

Who uses Salesforce Sales Cloud?

Based on 18,750 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Marketing and Advertising

Financial Services

Others

Use cases

CRM

Sales Tracking

Account Management

Customer Service

Business Management

Salesforce Sales Cloud's key features

GetApp's analysis of 864 verified user reviews collected between July 2021 and January 2025 identifies Salesforce Sales Cloud's most critical features and summarizes user sentiment about those features.

Customer database

4.6

Reviewers appreciate Salesforce Sales Cloud's customer database for its ability to centralize and organize extensive customer information, making it easily accessible. They find it helpful for tracking interactions, setting reminders, and preventing duplicate calls. Users report that the database enhances data management, improves sales efficiency, and supports data-driven decision-making. They also value the security and customization options, although some mention the need for multiple email ID entries for better usability. Of the 140 Salesforce Sales Cloud users who gave detailed accounts of their use of Customer Database, 99% rated this feature as important or highly important.

See related user reviews

“Customer database lets you record the current status of existing clients and lets you decide what action to specify in order to set reminders for yourself of when to approach a specific client.”

Muhammad A.

Engineer

“This feature is the main reason we looked into this product. With having so many divisions, we started to have a lot of cross over with our customers. This allows us to have all of our information and notes in one place, which has aided in lowering duplicate calls to our customers. ”

Jessica S.

Chief Administrative Officer

CRM

4.6

Reviewers indicate that Salesforce Sales Cloud's CRM capabilities are highly valuable for managing customer relationships and sales processes. They highlight its user-friendly interface, customization options, and integration with other tools like email marketing platforms. Users appreciate the ability to track interactions, automate tasks, and gain valuable customer insights. They also note the CRM's role in improving efficiency, targeting efforts, and maintaining consistent follow-up, though some suggest improvements in email/call communication integration. Of the 125 Salesforce Sales Cloud users who gave detailed accounts of their use of CRM, 94% rated this feature as important or highly important.

See related user reviews

“We can clearly visualize where each deal stands in the pipeline. This visibility allows managers and reps to quickly assess the status of deals, identify bottlenecks, and ensure consistent follow-up.”

Danillo C.

Manager

“Salesforce Sales Cloud is one of the best CRMs on the market. It's intuitive, user-friendly, and provides all the functionality I need to manage my sales pipeline and close deals. The CRM feature is highly customizable, which is essential for my business needs.”

Gaurav G.

HR manager

Sales pipeline management

4.5

Reviewers feel that Salesforce Sales Cloud's sales pipeline management is important for visualizing and tracking opportunities from lead to closure. They find it helpful for forecasting revenue, prioritizing deals, and making data-driven decisions. Users appreciate the structured and organized view of the sales process, which aids in resource allocation and strategic planning. They also value the customization options, though some mention the need for more advanced native functionality for complex pipelines. Of the 236 Salesforce Sales Cloud users who gave detailed accounts of their use of Sales Pipeline Management, 93% rated this feature as important or highly important.

See related user reviews

“Salesforce's pipeline management is second-to-none. From the Sales Path to help provide a structured path to closing to High Velocity Sales that gives users a foolproof, step-by-step plan to communicate and follow up, Salesforce helps our team close more deals. ”

Adrian Z.

VP of Technology

“Sales Pipeline Management is critical because it allows me to track prospects through each stage of the sales process. This visibility helps me forecast revenue and focus on deals that need attention. ”

Sujal S.

Organizer

Contact management

4.5

Users report that Salesforce Sales Cloud's contact management capabilities are essential for maintaining organized and detailed customer data. They appreciate the ability to track interactions, manage relationships, and integrate with email and social media. Reviewers highlight the platform's AI capabilities, which provide insights and recommendations for personalized engagement. They also value the centralized database for easy access to critical customer information, though some mention issues with duplicate contacts and missing mandatory fields. Of the 234 Salesforce Sales Cloud users who gave detailed accounts of their use of Contact Management, 93% rated this feature as important or highly important.

See related user reviews

“I really appreciate the Sales funnel Sales force provides. The contact management feature easily allows me to assign my teams different leads based on website impressions and customer activity. Great for customer retention. ”

Christopher P.

Director of Sales

“ It's robust, with features for tracking interactions, managing relationships, & integrating with email & social media. The platform's AI capabilities further enhance contact management by providing insights & recommendations.”

Soumiya A.

Account Manager

Reporting/Analytics

4.4

Reviewers indicate that Salesforce Sales Cloud's reporting and analytics capabilities are vital for data-driven decision-making. They appreciate the ability to create custom reports, track performance, and analyze sales trends. Users find the tools intuitive and user-friendly, providing valuable insights for optimizing strategies and improving sales effectiveness. They also value the integration with other Salesforce capabilities and the flexibility in creating tailored dashboards, though some mention limitations in reporting on multiple objects. Of the 203 Salesforce Sales Cloud users who gave detailed accounts of their use of Reporting/Analytics, 93% rated this feature as important or highly important.

See related user reviews

“Reporting/Analytics in Salesforce Sales Cloud is vital for data-driven decision-making. It provides actionable insights, improves sales performance, and empowers businesses to optimize strategies, ultimately fostering growth and success.”

Eddie S.

Managing Director

“Reporting and analytics in Salesforce Sales Cloud are great for tracking performance and making informed decisions. They provide clear insights into sales data, helping teams spot trends, measure progress, and identify areas for improvement. With cus”

Sam s.

Salesforce Administrator

Lead management

4.4

Reviewers highlight the effectiveness of Salesforce Sales Cloud's lead management in capturing, nurturing, and converting leads. They appreciate the centralized organization of lead data, automation of lead qualification, and assignment processes. Users find it helpful for tracking interactions and prioritizing leads, which improves sales team efficiency. They also value the integration with other Salesforce products like Pardot and the customization options, though some mention the complexity of converting leads to contacts. Of the 218 Salesforce Sales Cloud users who gave detailed accounts of their use of Lead Management, 91% rated this feature as important or highly important.

See related user reviews

“We have a connection to other Salesforce products like Pardot and in the past Hobspot, which allow to create automations related with the Lead nurturing and final qualification algorithms and KPIs to measure the success of the marketing activities ”

Rafael P.

CPO, previous VP of Operations

“Effective lead management ensures that all incoming leads are captured and recorded in a systematic manner. This prevents potential leads from falling through the cracks and ensures that each opportunity is properly tracked.”

Aman B.

Software Developer

All Salesforce Sales Cloud features

Features rating:

4.4

(18.7K)

Campaign planning

4.5

(2)

Knowledge base management

4.3

(12)

Listing management

4.5

(2)

Estimating

4.4

(7)

Statistical analysis

5.0

(2)

Multi-Channel marketing

3.5

(2)

For startups

3.8

(11)

Buyer management

4.0

(4)

For mac devices

5.0

(1)

Channel management

4.5

(2)

Bid management

(0)

Task progress tracking

5.0

(1)

Data integration

5.0

(1)

Data management

4.4

(12)

Sales activity management

4.8

(16)

Customer support

4.5

(2)

Accounting

2.7

(3)

Accounting integration

4.2

(5)

Customer profiles

4.5

(2)

Customizable branding

4.7

(3)

Field sales management

5.0

(1)

Progress tracking

4.9

(7)

Prioritization

4.3

(4)

Approval process control

4.7

(3)

Customer engagement

4.3

(3)

Proposal generation

5.0

(1)

Client tracking

4.5

(76)

Client management

4.5

(177)

Contact database

4.6

(590)

Data visualization

4.5

(60)

Customizable templates

4.3

(16)

Landing pages/web forms

4.5

(14)

For sales teams/organizations

4.7

(44)

Customer history

4.7

(29)

Activity dashboard

4.5

(297)

Commenting/Notes

4.5

(64)

Sales reports

4.4

(152)

Support ticket management

4.6

(79)

Search/Filter

4.4

(236)

Lead nurturing

4.3

(9)

Employee management

4.2

(35)

Lead distribution

4.5

(13)

Activity tracking

4.6

(104)

Dashboard

4.5

(103)

Interaction tracking

4.3

(1.1K)

Real-Time data

4.7

(12)

Task scheduling

4.6

(52)

Lead segmentation

4.4

(58)

Real-Time notifications

4.5

(118)

Budgeting/Forecasting

4.5

(71)

Performance metrics

4.5

(155)

Data security

4.5

(73)

Alerts/Notifications

4.3

(137)

Engagement tracking

4.7

(20)

Customizable reports

4.4

(81)

Project time tracking

4.2

(13)

Performance management

4.5

(46)

Task management

4.4

(536)

Reporting & statistics

4.6

(211)

Data import/export

4.4

(424)

Workflow management

4.4

(474)

Catalog management

4.4

(28)

Customer segmentation

4.6

(7)

Scheduling

4.4

(149)

Document management

4.4

(162)

Web-based deployment

4.5

(29)

AI/Machine learning

4.9

(8)

Assignment management

4.6

(26)

Project management

4.5

(221)

Pipeline management

4.4

(168)

Real-Time reporting

4.6

(42)

Call logging

4.5

(77)

Lead capture

4.5

(455)

Customizable fields

4.4

(138)

Prospecting tools

4.4

(106)

Reminders

4.3

(67)

Knowledge management

4.3

(48)

Shared contacts

4.7

(26)

Drag & drop

5.0

(5)

Collaboration tools

4.3

(173)

Email management

4.2

(836)

Calendar sync

4.7

(32)

Third-Party integrations

4.4

(152)

Customer portal

4.2

(5)

Access controls/permissions

4.4

(110)

Real-Time analytics

4.6

(8)

Lead qualification

4.2

(576)

Inbox management

4.5

(59)

Financial management

4.1

(42)

Lead generation

4.1

(156)

Document storage

4.2

(865)

Sales trend analysis

4.3

(30)

Template management

4.6

(12)

Forecasting

4.3

(237)

Opportunity management

4.1

(14)

Chat/Messaging

4.3

(3)

Real-Time updates

5.0

(2)

Call list management

4.4

(5)

Multi-Channel communication

5.0

(2)

Project tracking

5.0

(2)

Purchase order management

5.0

(4)

Audience targeting

4.4

(5)

Call center management

4.4

(284)

Territory management

4.4

(89)

Self service portal

4.3

(237)

Calendar/Reminder system

4.1

(895)

API

4.4

(85)

Key performance indicators

4.1

(12)

Training management

4.0

(40)

Mobile access

4.0

(384)

Email marketing

4.1

(224)

Personalization

3.8

(5)

Marketing automation

4.1

(328)

Segmentation

4.1

(265)

Referral tracking

4.3

(73)

Campaign management

4.3

(52)

For aec industry

3.7

(17)

Product catalog

4.3

(23)

Call recording

4.4

(11)

Appointment scheduling

4.4

(54)

Quotes/Estimates

4.0

(303)

Live chat

4.3

(140)

Commission management

4.2

(32)

Transaction management

5.0

(2)

Contract/License management

3.8

(6)

Job scheduling

5.0

(2)

Email templates

4.4

(27)

Mobile app

3.8

(9)

Batch processing

4.6

(10)

Visual analytics

4.0

(3)

For small businesses

4.5

(4)

Internal chat integration

4.0

(66)

Social media integration

4.0

(255)

Electronic signature

4.3

(32)

Auto-Dialer

4.1

(16)

Job costing

5.0

(2)

Deal management

4.7

(3)

Source Tracking

5.0

(3)

Email alerts

(0)

Widgets

5.0

(1)

Subcontractor management

(0)

Tagging

(0)

Proposal management

(0)

Team collaboration

(0)

Warranty tracking

4.3

(3)

Sales onboarding & training

4.0

(1)

Sales forecasting

4.0

(1)

Templates

(0)

Sales automation

(0)

Sales approval

5.0

(1)

Version control

(0)

To-Do list

(0)

Role-Based permissions

(0)

User management

(0)

Recommendations

(0)

Dynamic modeling

(0)

Drip campaigns

(0)

Data synchronization

(0)

Data entry

(0)

Dashboard creation

(0)

Customer social profiles

(0)

Customer management

(0)

Customer acquisition

(0)

Correlation Analysis

(0)

Conversion tracking

(0)

Configurable workflow

(0)

Competitive analysis

(0)

Communication management

(0)

Client/Property matching

5.0

(1)

Client portal

5.0

(1)

Change order management

(0)

Campaign analytics

5.0

(1)

Call monitoring

(0)

Call Management

(0)

Business process control

(0)

Business card/badge scanning

3.5

(2)

Automatic call distribution

(0)

Agent management

4.0

(1)

Ad hoc reporting

4.0

(4)

"What if" scenarios

(0)

Projections

(0)

Price optimization

(0)

Presentation tools

(0)

Predictive analytics

4.1

(9)

Pipeline reports

(0)

Physician management

(0)

Patient management

(0)

Patient communications

(0)

Onboarding

(0)

Multiple projects

(0)

Multi-Currency

(0)

Multi-Campaign

(0)

Monitoring

(0)

Modeling & simulation

(0)

Meeting management

3.8

(8)

Medical history records

(0)

Lead assignment

(0)

Graphical data presentation

4.0

(1)

Goal management

(0)

For real estate agencies

(0)

For real estate

5.0

(1)

For ipad devices

(0)

For insurance industry

(0)

Exception Reporting

(0)

Email tracking

(0)

Email Response Control

(0)

Salesforce Sales Cloud awards

Sales Forecasting

88/100

Business Performance Management

84/100

Salesforce Sales Cloud alternatives

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Bigin by Zoho CRM

4.7

(711)

visit website

Starting from

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.5

Value for Money

4.7

Customer Support

4.5

monday CRM

4.7

(453)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Apptivo

4.4

(708)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.7

Customer Support

4.7

Salesforce Sales Cloud pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter Suite

/user

Per month

Features included:

Lead Management
Account Management
Contact Management
Opportunity Management
Email Integration
Automated Activity Capture

Pro Suite

100

/user

Per month

Features included:

Forecast Management
Customizable Reports & Dashboards
Quoting
Contracting

Enterprise

165

/user

Per month

Features included:

Advanced Pipeline Management
Deal Insights
Conversation Intelligence
Workflow Automation
Approvals Automation

Unlimited

330

/user

Per month

Features included:

Predictive AI
Sales Engagement
Premier Success Plan
Full Sandbox

Einstein 1 Sales

500

/user

Per month

Features included:

Performance Management
Sales Programs
Team Collaboration with Slack
Data Cloud
Revenue Intelligence

User opinions about Salesforce Sales Cloud price and value

Value for money rating:

4.1

Of 99 reviews that provide robust commentary on Salesforce Sales Cloud's price and value, 63% mention it in a positive light.

Reviewers appreciate Salesforce Sales Cloud for its comprehensive suite of tools and features that enhance sales processes and customer relationships. They find the platform's extensive functionality, including automation, reporting, and customization options, to be valuable for businesses of various sizes. Users think the ability to scale and adapt the platform to specific business needs justifies the investment, especially for larger enterprises. Some users say the availability of a 30-day free trial is beneficial for evaluating the product's suitability.

However, some reviewers feel the cost of Salesforce Sales Cloud can be prohibitive for small businesses and startups. They report that the pricing structure, which includes additional charges for advanced features and user licenses, can escalate quickly. Some users indicate that the need for customization and third-party integrations adds to the overall expense. They also mention that the platform's complexity requires significant training and onboarding, which can be time-consuming and costly. Some reviewers find the lack of pricing flexibility and the inclusion of redundant features to be drawbacks.

, and

To see what individual users think of Salesforce Sales Cloud's cost and value, check out the review excerpts below.

“It offers the basics for CRM and sales management in an affordable package but also has extensive additional functionality for specific business fields so offers a bit more than basic CRM software systems.”

Rexie M.

Company Owner

“The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business.”

Rafael P.

CPO, previous VP of Operations

“For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial challenges. As businesses scale and require more advanced features or additional user licenses, the cost of maintaining Salesforce CRM can escalate rapidly.”

Melinda B.

Salesforce Admin

Salesforce Sales Cloud integrations (1,358)

Integrations rated by users

We looked at 18,750 user reviews to identify which products are mentioned as Salesforce Sales Cloud integrations and how users feel about them.

Gmail

Integration rating: 4.7 (45)

“Having the updates of your tickets sent to Gmail allowed us to set routing rules and groups to keep all the team on the same page all the time !”

“Salesforce tracks all Gmail communications with customers within the software which saves our sales team countless hours.”

“We had to have a program that integrated with Gmail, so this was a need, not a want, and SSC integrated perfectly.”

“Easy for anyone to find mail conversations related to the project/sale directly in salesforce.”

“This integration makes it so we can track client communications more efficiently.”

Fabrizio M.

Technical Support Engineer III

1/5

Microsoft Outlook

Integration rating: 4.8 (24)

“It helps in triggering important updates on the email with the notification. Also, there is a timer facility wherein if the team has not replied to the query it would trigger the mail again and again at the set timer.”

“With Outlook integrated, my team can log emails and contacts straight from their Outlook interactions which helps cut time, improve efficiency, and increase effective data tracking.”

“Outlook is the main channel for me to get work done. If it wasn't because of this integration it would be painful for me to stay on top of Salesforce.”

“Keeping a record of all emails is also Critical to make sure we are best serving our clients.”

“For data collection (exchange of emails and support tickets) and meeting scheduling”

Udit M.

Product Specialist

1/5

Slack

Integration rating: 4.8 (18)

“Actions in Salesforce set off alerts in Slack to my team members, so they can getting the info they need quickly and act upon it. ”

“To be on top of whatever may arise with our customers, if something happens in Salesforce a direct message is sent through Slack.”

“Makes it easy for our production team to follow up with account managers when a project has been sold.”

Ritchie F.

Director of Operations / Producer

1/3

HubSpot Marketing Hub

Integration rating: 3.7 (10)

“It' a comprehensive marketing automation platform that offers a wide range of features to streamline marketing efforts, generate leads, & drive conversions.Its user-friendly interface,& robust Analytics make it a top choice for business of all sizes.”

“Because its what we use for our Marketing and outreach so the activity and contacts bidirectionally need to flow. It doesn't do a great job natively though.”

“We have integrated Hubspot Marketing to connect this directly to the Website and capture leads, nurturing and lead qualification.”

Soumiya A.

Account Manager

1/3

GoTo Meeting

Integration rating: 4.8 (8)

“The integration allow us to easily schedule and attend online meetings with customers and leads to discuss sales.”

“The integration makes it possible for us to host online meetings to discuss sales with leads and customers.”

“It make it easy to plan and attend online meetings to discuss sales with customers.”

Brooke S.

Sales Representative

1/3

Showpad

Integration rating: 4.3 (3)

“Having these two tools integrated means our sales team do not need to log into two separate systems, which reduces their administration time. ”

“I use Showpad in order to share marketing material and track the responce in Salesforce. ”

“Allows records created in Showpad to be captured on the Salesforce Account record.”

Lauren W.

Digital Marketing Lead

1/3

QuickBooks Online

Integration rating: 4.5 (11)

“We keep our inventory and invoicing on quickbooks. That’s a must to integrate with it.”

“daily use , quickbooks is something we cannot survive without,easy to understand ”

Ekin U.

Operations Specialist

1/2

ZoomInfo Sales

Integration rating: 4.4 (8)

“Push Streaming Real-Time Intent Data Company and Contacts into Salesforce for Cold Outreach”

“I use Zoominfo to discover new prospects and safe them in Salesforce as new leads. ”

Ed S.

CVO

1/2

Aircall

Integration rating: 5.0 (2)

“Aircall and Salesforce work hand in hand, the two work together, in turn automatically dialing outbound calls to customers.”

“We review call data in Salesforce, it's important to avoid jumping from one platform to another.”

Afthaab W.

Senior Sales Consultant

1/2

NetSuite

Integration rating: 4.9 (7)

“our production department is still using Netsuite so it was very important that the sales leads/contracts were portable towards Netsuite”

Wannes O.

Customer Support Manager

Celigo Integrator.io

Integration rating: 5.0 (2)

“We use the Salesforce (IO) connector to connect with our ERP (NetSuite). Opportunities are moved to NetSuite once won for sales management and invoicing, and then back to Salesforce as orders.”

Joannie M.

Financial Analyst

Asana

Integration rating: 4.5 (2)

“It allows us to create tasks and assign them to the team based on what is entered into Salesforce.”

Michelle W.

Executive Assistant to CEO

monday.com

Integration rating: 5.0 (2)

“Monday is an easier/lighter way to manage my projects, being able to integrate this two is very powerful and useful. ”

Roberto S.

Project Manager

PitchBook

Integration rating: 5.0 (1)

“So we can get Pitchbook data right into our pipeline, and view it concurrently with information we have collected”

Anonymous R.

Corp Dev

Chorus

Integration rating: 5.0 (1)

“We review call data in Salesforce, it's important to avoid jumping from one platform to another.”

Santiago C.

Operations Analyst

Popl

Integration rating: 5.0 (1)

“It allows us to upload contact information into Salesforce for lead generation. ”

Michelle W.

Executive Assistant to CEO

Salesforce Sales Cloud customer support

What do users say about Salesforce Sales Cloud customer support?

Customer support rating:

4.1

We analyzed 356 verified user reviews to identify positive and negative aspects of Salesforce Sales Cloud customer support.

Widely noted by reviewers, Salesforce Sales Cloud offers strong customer support as part of its comprehensive CRM platform.

A fair number of users highlight the responsive support team available with Premier Success plans for prompt issue resolution.

Multiple users appreciate the centralized access to customer data, which helps support teams quickly address customer needs.

A significant portion of users report slow response times, difficulty reaching support, and unhelpful or vague answers from customer service.

Support options

Email/help desk

Phone support

Knowledge base

Chat

Faqs/forum

Training options

Live online

Webinars

Videos

In person

Documentation

To see what individual users say about Salesforce Sales Cloud's customer support, check out the review snippets below.

“It helps in keeping a record of communication with customers, any type of case notes which may help any other engineer in my absence to understand what has been happening on the case and to take the troubleshooting further for customers' issues from where I left off.”

Abhinav S.

Technical Consulting Engineer

“Additionally, I like that Salesforce specifically makes itself a one-stop solution for full customer lifecycle tracking; marketing, pre-sales and customer support can all keep track of the information relevant to them in one centralized platform.”

Catherine S.

Technical Support Specialist

Salesforce Sales Cloud FAQs

Q. What type of pricing plans does Salesforce Sales Cloud offer?

Salesforce Sales Cloud has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. What is Salesforce Sales Cloud used for?

Salesforce Sales Cloud is a sales platform that combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries. The platform brings together human and AI capabilities throughout the sales cycle. It features AI-powered sales agents that nurture leads and coach sales representatives, helping to boost productivity and drive revenue. Salesforce Sales Cloud also provides streamlined sales processes with software tailored to each business, enabling teams to work more efficiently. The platform centralizes data from any source on the CRM, giving sales professionals a unified view of their pipeline and customers. Businesses can maximize sales efficiency and drive growth with Salesforce Sales Cloud. The platform's AI-powered automation, data, and intelligence work with human sales teams to accelerate the entire revenue lifecycle, from prospecting to closing deals and managing customer relationships.

Q. What are the benefits of using Salesforce Sales Cloud?

Super-charge your sales

Deliver amazing service

Join all the important conversations

Build custom apps and sites

Collaboration across your global organization

Anywhere access to the live data you need

Get insights you need to make smarter decisions

Q. Who are the typical users of Salesforce Sales Cloud?

Salesforce Sales Cloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Salesforce Sales Cloud support?

Salesforce Sales Cloud supports the following languages:
English, French, German, Italian, Russian, Spanish, Swedish

Q. Does Salesforce Sales Cloud support mobile devices?

Salesforce Sales Cloud supports the following devices:
Android, iPad, iPhone

Q. Does Salesforce Sales Cloud offer an API?

Yes, Salesforce Sales Cloud has an API available for use.

Q. What other apps does Salesforce Sales Cloud integrate with?

Salesforce Sales Cloud integrates with the following applications:
Webinato, HubSpot Marketing Hub, ClearSlide, Microsoft Outlook, Dropbox Business, ZoomInfo Sales, GetFeedback, Zapier, Five9, Gmail, Expensify, Docusign, Google Workspace, Google Drive, Box, Crowdstack Pro, Outreach, Professional Services Cloud, Gong.io, SalesLoft, WordPress, Veeva CRM, Salesforce Marketing Cloud Account Engagement, Slack, GoTo Meeting, Tableau, Eventbrite, QuickBooks Online, Birdeye, SurveyMonkey, Yesware, Mailchimp, Conga Composer, Smartsheet, Evernote Teams, Litmos

Q. What level of support does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum