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CloudTalk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based call center software for sales and support teams
Table of Contents
CloudTalk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
CloudTalk overview
Based on 268 verified user reviews
What is CloudTalk?
Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).
What do users say about CloudTalk pricing?
Most reviewers indicate that CloudTalk delivers good value for money, citing affordable pricing and essential features in lower-tier plans. However, some reviewers feel certain features require costly upgrades and report occasional billing transparency issues.
Starting price
per month
Pros & Cons
Call Management
Team Productivity
Integrations
Customer Support
Call Logging
Call Connection
CloudTalk’s user interface
CloudTalk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about CloudTalk?
Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).
Select to learn more
Who uses CloudTalk?
Based on 268 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CloudTalk's key features
Most critical features, based on insights from CloudTalk users:
All CloudTalk features
Features rating:
CloudTalk alternatives
CloudTalk
Starting from
19
/user
Per month
Ringover
Starting from
No pricing info
Nextiva
Starting from
No pricing info
800.com
Starting from
No pricing info
CloudTalk pricing
Pricing plans
Pricing details:
Custom
No pricing info
Features included:
- (140+ Countries)
- Advanced Analytics With Unlimited History
- Automated Call Distribution
- Call Monitoring (Call Barging
- Call Whispering)
- Click to Call
- Custom Onboarding
- Custom Reporting
- Developer Support
- Enterprise-Level Security
- (Flat Rates)
- Integration
- Integrations to Other Systems
- International Numbers
- Mobile App
- Open API
- Power Dialer
- Predictive Dialer
- Real-Time Client Dashboard
- Salesforce
- Single Sign-On (SSO)
- Skill-Based Routing
- SLA
- Smart Dialer
- Smart Queueing
- SMS / Text Messages
- Speech to Text
- SQL Exporter
- Unlimited Call Queuing
- Unlimited Concurrent Calls
- Unlimited Inbound & Intracompany Calls
- Unlimited Outbound Calls
- Wallboards
- Workflow Automation
User opinions about CloudTalk price and value
Value for money rating:
Of 48 reviews that provide robust commentary on CloudTalk's price and value, 87% mention it in a positive light.
Most reviewers indicate that CloudTalk offers good value for money, highlighting its affordable pricing compared to competitors and the inclusion of essential features in lower-tier plans. They appreciate the flexibility of monthly payments without annual commitments and find it cost-effective for startups and nonprofits. Some users say the per-agent pricing is reasonable and the platform is easy to set up. However, some reviewers feel that certain features are locked behind higher-priced plans, report difficulties with upgrading or billing transparency, and mention that pricing can be costly for small businesses or misleading in some cases.
, and
To see what individual users think of CloudTalk's cost and value, check out the review excerpts below.
Béla B.
Customer Experience Manager
Matej K.
Founder
CloudTalk integrations (45)
Integrations rated by users
We looked at 268 user reviews to identify which products are mentioned as CloudTalk integrations and how users feel about them.
Integration rating: 5.0 (1)
“With our client data stored in our CRM, having a communication solution that allows us to keep everything in the CRM was critical. Cloudtalk has proven to be easy to integrate and allow us to have all of client data, including communication records in one spot. ”
Alan T.
Service Director
Integration rating: 5.0 (5)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
CloudTalk customer support
What do users say about CloudTalk customer support?
Customer support rating:
We analyzed 48 verified user reviews to identify positive and negative aspects of CloudTalk customer support.
Widespread user sentiment highlights fast, responsive, and solution-oriented customer support from CloudTalk.
A significant portion of users found support staff helpful, knowledgeable, and always ready to assist with issues.
Multiple users appreciated high availability and the ability to resolve problems efficiently, even during setup or porting.
A minority of users reported slow response times, limited availability, or unhelpful support, especially without priority add-ons.
Support options
Training options
To see what individual users say about CloudTalk's customer support, check out the review snippets below.
“Easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues.”
Zuzana M.
Online marketer
“Next to the clean interface, it is remarkable how fast customer support is.”
Erik F.
Administrator
“I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.”
Debora B.
director
CloudTalk FAQs
CloudTalk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is CloudTalk used for?
CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others. CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API. Teams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.
Q. What are the benefits of using CloudTalk?
• Monitor team performance by listening in to ongoing calls or recording them for future reference.
• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.
• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.
• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.
• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.
• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.
• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.
• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.
Q. What languages does CloudTalk support?
CloudTalk supports the following languages:
Czech, English
Q. Does CloudTalk support mobile devices?
CloudTalk supports the following devices:
Android, iPad, iPhone
Q. Does CloudTalk offer an API?
Yes, CloudTalk has an API available for use.
Q. What level of support does CloudTalk offer?
CloudTalk offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
