LiveAgent - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate LiveAgent's real-time notifications for their high customizability, allowing agents to receive alerts for specific events or departments. They find these notifications valuable for maximizing communication effectiveness and driving conversions. Users report that email notifications ensure no missed replies, although desktop integration could be improved. They say instant notifications help in promptly addressing urgent issues, and the system works flawlessly without lag, providing efficient and immediate updates. Of the 24 LiveAgent users who gave detailed accounts of their use of Real-Time Notifications, 100% rated this feature as important or highly important.

See related user reviews

“The real-time notification feature is highly customizable, so agents can choose to receive notifications for specific events or departments only of his concern.”

Kuldeep G.

Sales and marketing

“They inform, alert, help to maximize the effectiveness to real-time communication. They are also powerful tool for driving conversions and boosting sales.”

Kagisho M.

consultant

Reviewers appreciate LiveAgent's transcripts and chat history for their automatic creation and advanced filtering capabilities, which make it easy to find specific data. They find this aspect useful for reviewing past interactions, improving customer experience, and debugging issues. Users report that having access to chat history is beneficial for following up on staff responses and providing feedback. They say it is a perfect tool for forwarding transcripts to management and keeping a summary of interactions. Of the 23 LiveAgent users who gave detailed accounts of their use of Transcripts/Chat History, 100% rated this feature as important or highly important.

See related user reviews

“It is automatically create chat history and it has advanced filter which easily filters on date /time and keywords basis and find required data from long transcripts .”

Piyush S.

Developer

“This is a perfect tool in case you need to forward a transcript to management ”

Jessica B.

ACCOUNT MANAGER

Reviewers highlight LiveAgent's real-time consumer-facing chat for providing instant responses to customer queries, enhancing user experience, and reducing ticket workload. They find it essential for engaging website visitors and increasing sales through proactive chat. Users report that the chat capability is easy to use, allows multiple simultaneous conversations, and integrates seamlessly into websites. They say it is critical for customer retention and convenient for resolving issues in real-time. Of the 27 LiveAgent users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 96% rated this feature as important or highly important.

Reviewers appreciate LiveAgent's ticket management for its ability to integrate email ticketing with live chat, making it easier to manage client assistance. They find it valuable for organizing and prioritizing customer issues, improving response times, and enhancing overall efficiency. Users report that the system allows easy assignment of tickets based on workload or department, and the interface is user-friendly. They say it is effective for managing large volumes of tickets and ensuring customer satisfaction. Of the 21 LiveAgent users who gave detailed accounts of their use of Ticket Management, 95% rated this feature as important or highly important.

See related user reviews

“LiveAgent is one of the greatest live chat software systems for small and medium-sized enterprises .It integrates email ticketing with live chat so you can manage client assistance regardless of how you connect. ”

Rudra P.

Consultant

“It's the main point of helpdesk software and it works well here. Easy to assign to staff based on workload, or department, type etc.”

BH

Ben H.

Manager

Reviewers indicate that LiveAgent's support ticket management centralizes all tickets, making it easy to track and resolve support requests. They appreciate capabilities like automated ticket routing, unique ticket IDs, and detailed reporting. Users report that it simplifies managing and resolving queries from multiple customers, and the integration with Exchange is beneficial. They find it user-friendly and helpful for internal coordination, improving overall support processes and customer support ratings. Of the 31 LiveAgent users who gave detailed accounts of their use of Support Ticket Management, 94% rated this feature as important or highly important.

Reviewers appreciate LiveAgent's mobile access for enabling them to handle client queries on the go and update availability status. They find it useful for attending to live chats and customer issues when away from the computer. Users report that the mobile app is handy for remote employees and allows urgent questions to be addressed promptly. They say the iOS app could be improved, but overall, mobile access is critical for staying connected with customers anytime, anywhere. Of the 29 LiveAgent users who gave detailed accounts of their use of Mobile Access, 83% rated this feature as important or highly important.