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Live chat and customer messaging for businesses of all sizes

(46)

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Userlike Pricing

Pricing overview

Value for money rating

4.3

/5

646

Price starts from

100

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below:

Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially)

Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially)

Flex: Contact Userlike for custom quote

What users say

Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.

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Reviewers who mentioned pricing said:

IV
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Ivan V.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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It's looking good, but it's buggy and quite expensive

Reviewed 6 years ago
Pros

It's one of the best looking chats on the market. Installation on the website is quite easy and straight forward.

Cons

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative. No application for support.

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Ruben R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It's amazing!

Reviewed 7 years ago
Pros

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

Cons

No cons were added to this review

JO
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John O.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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An excellent system for a small-medium sized business

Reviewed 7 years ago
Pros

The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Cons

Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

DP
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Dona P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We've just started trying this product and, so far so good! Easy to use, professional, & economical

Reviewed 6 years ago
Pros

Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Cons

Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

PA
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Pavel A.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Software that almost ruined our business

Reviewed 4 years ago

We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client...

Pros

Nice design, widget customisation features

Cons

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable...

Vendor response

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

KR
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Kevin R.

Construction, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Hard To Pass Up On

Reviewed 7 years ago

Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Pros

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring

Cons

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the...

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Brayan Agostinho D.

501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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beautiful real-time chat software developed on web and mobile

Reviewed 6 years ago
Pros

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading...

Cons

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

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Verified reviewer

Food & Beverages, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy integration and use but a bit steep price curve

Reviewed 5 years ago

Although it's kind of off-season for our business right now, we already have quite a few successful chats after a few days of testing. We expect this to rise further once we are nearing our business season again. At that point the chat, with a solid base of pre-defined text blocks, will be a great help with reducing recurring questions which would normally come in via mail.

Pros

Integration is done in 5 minutes or less. Just copy and paste a link-element into your site and you are good to go. All configuration for the chat widget is done from the backend which is very easy to use, so is the chat panel for agents. The chat also looks very decent from user perspective and can be further customized through a WYSIWYG-like editor. Pre-defined text blocks and download links come in very handy to deal with recurring questions. They can be imported throught a CSV file which makes it very easy to manage them. Lots of integration possibilites also enable you to connect the chat to CRM systems and more without much work.

Cons

The price curve is a bit steep in my opinion. When you want to upgrade from 3 to 5 seats, the price per seat doubles. If you really need analytics and messenger channels (those get unlocked with that tier) this might be fine, so your mileage may vary on whether or not the pricing is good or to steep. Admin users count as normal users though, so if you've got a "Team" plan with 3 users, you only have 2 agents when the admin user is not going to participate in the chat. On the other hand, I can't pass my admin account on to another agent, because that agent would have access to the backend. If administrative access and agents could be seperated from each other that would be great.

GG
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Guido G.

Furniture, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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If you're looking for a livechat, that's the one!

Reviewed a year ago

We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.

Pros

It's livechat capabilities above all.Furthermore, it's very very quick to install and use it.And, above all, its pricing plans : extremely cheap and competitive with other similar tools.

Cons

If you are managing a website with multiple markets and you want the livecht to appear on a single market, you need to customize the script (and therefore you cannot do it on your own but you need to rely on your system integrator).

Vendor response

Hi Guido, Thank you for leaving a review! We're glad to hear that Userlike has helped you keep in touch with your customers. Happy Chatting!

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Bukola S.

51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Affordable and effective.

Reviewed 6 years ago
Pros

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Cons

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

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Nguyen H.

Financial Services, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good value for money in overall despite few instabilities in oeration

Reviewed 6 years ago

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Pros

Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Cons

A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

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James S.

Internet,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Use this for webchat on a busy site - does a great job

Reviewed 7 years ago

contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.

Pros

Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well.

Cons

The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

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Aditya G.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, Elegant, User-Friendly, & filled with Features.

Reviewed 6 years ago
Pros

I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for. The best things about UserLike are: - Easy to set up. - Affordable pricing. - Ease of use. - Feature packed. - Customer Support is just awesome.

Cons

There aren't really that many cons for the tool itself, but a few of them I'd point out are: - No smartphone apps. - UI/UX of the Chat panel could be better. - Takes some time to tinker with everything and get it to set up the way you want.

PP
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Philipp P.

Consumer Goods, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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We implemented the snippet in less then 5 minutes at our page and could start chatting.

Reviewed 6 years ago

Super-easy implementation and fast insights about the incoming questions.

Pros

We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.

Cons

We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.

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Verified reviewer

Entertainment, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use solution

Reviewed 4 years ago

We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.

Pros

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Cons

I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.

Vendor response

Hi there, Thanks for taking the time to leave a review. We wish you all the success in the future.

TY
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Turnell Y.

Financial Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best one I tried

Reviewed 7 years ago

Inexpensive, easy to configure chat program that comes with a chatbot. What more can you ask for?

Pros

I love the look and feel of this chat program. It is pretty, simple and clean. It comes with a chatbot which is fairly unusual in this price range. It was easy enough to set up in my test environment. This solution felt very complete. There wasn't anything that I couldn't do except for add my own branding. I think that may have been a limitation of the trial version.

Cons

The configuration for the chatbot was really tucked away deep in the configuration. The only other complaint was that the trial should have had more features available than it did.

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Christoph K.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great value for money chat application

Reviewed 6 years ago
Pros

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Cons

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

MB
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Martin B.

Libraries, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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easily installed, easy to handle

Reviewed 5 years ago

Powerful tool, easy to handle, easy to install!

Pros

I like especially the simpleness of the tool. Just a few clicks and you can start chat sessions on your website. The chat panel is optimized for quick answers. With various makros you can prepare in Forehand you can answer really quickly. For a lot of functions there are tutorials and the customers service is top!

Cons

The price is pretty expensive, seen that there are freeware-tools available in the net. But you get a really professional tool with a very good support. So it is worth the money. The amount of Operators in the Team Upgrade (3 only) is nevertheless too small.

DB
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Dominik B.

Furniture, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for fast and efficient customer support.

Reviewed 7 years ago
Pros

- Very easy to use - Great setting possibilities - Good adaptability - Good value - Fast Support from Userlike

Cons

- It would be great if you could send pictures in chat - Individual modules (such as analysis) are not purchased separately

JH
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Jannik H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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In my opinion, the usability of userlike is one of the best overall.

Reviewed 6 years ago
Pros

I relly like the usability. Before userlike , we used a freeware (tawk.to)..but it it was really confusing for a user without huge understanding in computer science...

Cons

In my opinion the price is a little bit to high. Of course, there is a good customer support, but 29 for 3 operators and than the jump to 99 for 5 operators

RV
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Roman V.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy and cool gui, great support

Reviewed 7 years ago

less calls and mail conversations, ad hoc support with userlike chats.

Pros

Slack Integration and TYPO3 Extension. Cool Website and great comparison of pricing-versions. Customizations possible.

Cons

OperatorHours-Management missing? Differences between widgets, rolles, operators and chat-windows not easy to understand at the beginning.

IL
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Ivan L.

Computer Games, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Ive tried live chat and it works

Reviewed 7 years ago

I can let my user enjoy a fast support chat!

Pros

The live chat features. There is fast response for the widget. Sorry for this but I got no more idea...

Cons

The price of this software is quite expensive I think, and there is an icon below the chat box, I think thats kinda annoying as it took too much space.

LB
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Lukas B.

Retail, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very clean intuitive chat application.

Reviewed 6 years ago

Good working chat, but free tarif is very limited for example compared to Zopim.

Pros

Clean modern design, very nice looking. Easy to use, intuitive. Many customizations available. Fast.

Cons

Paid plans are not affordable for mini businesses. Widget can not be turned of for mobiles and it covers important parts of page.

AA
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Anthony A.

Education Management, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I think you have a great products, especially the packaging. Getting 3 seats in one package is great

Reviewed 7 years ago

I can engage my visitors in a better way

Pros

Pricing is great, believe. I realised all competitors are charging per seat, but you bundle seats into a package. Great!

Cons

I need you guys to create a desktop client for windows and other OS. it makes life easier. i think that will make it easier to receive notifications on online visitors as well.

SG
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Sebastian G.

Information Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and GDPR-proof

Reviewed 5 years ago

We want to consult prospects on our website.

Pros

Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum. Awesome and quick customer service.

Cons

Payment through invoice, even for low monthly payments would be nice. The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.