Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.
Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis.
• Offline Chat Message
• Pre-set Scripted Chats
• Google Analytics Connection - Set Up Goals
• Custom Appearance
• White Label Chat
• No Per Operator Cost
• Chat Monitoring
The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software.
The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution.
Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.
Value for money
Ease of use
Likelihood to recommend: 8/10