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Top Rated ITSM Software with Zapier

Last updated: October 2026

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40 software options

SysAid logo

Cloud-based AI ITSM & ESM platform for all sizes

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Most ITSM platforms give IT a smarter search bar. SysAid gives IT an AI that resolves incidents, fulfills requests, and deploys changes itself. Incident, request, change, and problem management, CMDB, SLAs, and knowledge run in one platform, live in weeks, on guardrails your team sets.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.

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BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

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Zendesk Suite logo

AI powered customer service across all channels

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Zendesk is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface.

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Vision Helpdesk logo

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

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InvGate Service Management logo

Web-based IT service desk software

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Use InvGate to manage your IT support with ticket management, SLAs, ITIL tools, workflow & approval automation, self-service, gamification, analytics and more.

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Action1 logo

Patching That Just Works

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

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Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

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IT Glue logo

Track, find and know everything in under 30 seconds.

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

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Hiver logo

The agentic omnichannel customer service platform.

Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.

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Cayzu logo

Cloud Based Ticket Management & Help Desk Software

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

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Device42 logo

Automated IT infrastructure visualization & management tools

Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

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HaloITSM logo

ITSM solution for managing incidents & assets

Halo is a low-code enterprise service management platform built on ITIL aligned IT service management, extended to HR, Finance, Facilities and more. Automate workflows, manage incidents and assets via CMDB, and get AI driven triage, real time reporting and hundreds of native integrations.

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BlueFolder logo

Work order and field service management software

Whether you're an MSP, network installer, or computer repair business, BlueFolder's Field Service Software for ITSM businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more. Get a demo to see BlueFolder in action.

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Increase communication and productivity through automation with the SolarWinds Service Desk ITSM solution that effectively manages and connects service requests and IT assets.

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Syncro logo

Unified IT Management. Built for Security.

Syncro is a fully integrated RMM, PSA, and Microsoft 365 management platform for MSPs and IT teams.

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Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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Neoforce logo

Streamline Teamwork & Customer Service with Neoforce

Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

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PagerDuty logo

Cloud-based AI-first incident operations platform

Cloud-based AI-first operations platform for detecting, responding to, and resolving incidents across teams.

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Deskpro logo

Customer service software you can depend on

ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

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Pipefy logo

Cloud-based no-code workflow automation for enterprises

Cloud-based, no-code process orchestration platform for mid-market and enterprise teams, featuring AI agents, workflow automation, and.

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xMatters logo

Actionable IT alerting platform for enterprises

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

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Engaige logo

The AI customer support agent that acts like you

Engaige is the AI Ecommerce support platform for fast-growing DTC brands.

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Jetdocs logo

Collaborative ticketing workflows for your internal teams

Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.

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OpsGenie logo

Modern IT incident management and response solution

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

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