ServeManager Pricing, Features, Reviews and Alternatives

This software is so easy to use. We tried switching over to another software and it was very difficult to use. We went back to ServeManager right away

I do not like that we can not print out all statements at one time. They have to be done individually for each client

ServeManager is very intuitive and easy to learn without referring to a manual or online help. I learn best by doing rather than someone telling me how to do something, so when we hire a new person, we setup a screen share, hand them an order to enter and let them figure it out under our supervision. We find most legal savvy and computer savvy can enter the first order within 10 to 15 minutes and then with minor coaching they can be up to full speed on order entry within a day or two. We try to keep things simple and don’t try to scare new server or office staff with BS stories about the industry. I tell people we are High Priced Couriers that follow specific rules and have a lot more paperwork.

ServeManager does not have a report writer and does not allow access to database.

It's easy to use and keep track of my work from attorneys and pro per people. I don't use it for much more than that at this time.

Can't status several job at the same address at the same time.

Hi Connie, Thanks for the review, in regards to your concerns with multiple jobs at the same address, are you referring to updating the job status for multiple jobs or making a mass attempt? We recently released a feature that allows you to update multiple jobs at the same address with a mass attempt. To turn this feature on, go to My Account > Settings > Enable Mass Attempts. Check the box and press the Save button. Please let us know if you have any other questions or concerns and we thank you for the feedback.

Functionality. It's designed to fulfill exactly what is needed when tracking service of process. There are countless fields of data to retain and Servemanager covers everything. The software is intuitive and easy to use. There is a very little learning curve to start working within the platform. I

There is no perfect software. Everyone has preconceived notions and ideas on how a platform such as this should operate. What helped me overcome this is to utilize a business practice that I often consider. Think outside the box. If the software doesn't do something you need it to do, I had to realize there may be an alternative way to do this. After overcoming a few of these hurdles, I was able to drive Servemanager to its maximum potential and find little lacking. Granted, there are some things I believe are lacking but what Servermanager does well far exceeds any of its limitations.

I have been using Serve Manager now for over 3 years. I am the owner of a small process serving business in New Zealand. I found it simple to set up (I used the trial for 2 days before deciding that this was perfect for my needs), and very user friendly. I have agents throughout the country who use it to manage jobs I send them, and even the most computer resistant process servers find it easy to use.

There are things we would like to see improved in the system, but they are minor. One example for us would be the ability to have the country added in as an address field. We have clients in New Zealand, Australia, the UK, the US. We would also like the ability to edit the Service Type drop down menu. I would like see a calendar connected where you can manage tasks and reminders for agents. And for marketing I would like the ability to easily export the names of all contacts (not just the main contact for a company) to a third party. But having said that there are new features and updates coming out all the time that have seen the system continue to evolve and improve – which is excellent. We look forward to seeing what is next…