ServeManager Pricing, Features, Reviews & Comparison of Alternatives

Pros
I used to be a computer technician so it is easy to get used to.

Cons
I like collaborating and I like the ease of use. I think the updates are good.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I use Serve Manager daily as I run a process service business. Serve manager allows me to interface with my servers and clients and I am able to store all info on a serve in one place - in my job on serve manager. I can upload emails and documents. I can utilize the mobile site which will allow me to upload photographs into the job that also has the GPS coordinates and a date & time taken. My clients like it in that they can upload and assign jobs to me from their desktop. I could not do my job with ServeManager!

Cons
I wish there was another date field in which we could place the depo/hearing/trial date into that we could see as well a our follow-up date.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The platform is limited. Most beneficial features are the updates from servers and to clients. The form affidavit that uploads the service attempts automatically. The ability to share all details with servers and clients.

Cons
The reports are generally cumbersome and not intuitive. The reporting is very limited. Could not assign multiple servers to 1 job for a long time which was not helpful. The email updates to the clients have no reference to the plaintiff's name in it. The servemanager order # means nothing to their case and filing system. We NEED THE PLAINTIFF'S NAME IN THE EMAIL UPDATES SUBJECT LINE.

Rating breakdown

Likelihood to recommend: 1/10

Pros
I like that this not only makes the serve process easier, but it integrates billing, affidavits and customer updates in a super simple process.

Cons
Setting up the customer accounts... I want more control over adding and removing the customer access. I don't want the customer to have to add users for every single paralegal or attorney. I don't add them so that one of the paralegals have to play an administrative role for my management software. Some of the firms I have get some turnover and they have many lawyers, paralegals and admin staff.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use and straight to the point.

Cons
There is no app for ServeManager. That would really be my only suggestion. Makes life easier for the servers out in the field.

Rating breakdown

Likelihood to recommend: 10/10