Page 5 | Podium Reviews - Pros & Cons, Ratings & more

Birdeye

Broadly

Trustpilot

Swell

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. 

Podium

Android

Web-based

iPad

iPhone

Marketing

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.

Sales

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.

Office Manager/Dispatcher

The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.

Sales Associate

It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.

Sales consultant

It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

Director of Communications

Podium has been a fantastic service - we have been using it for a few months are we've seen a great response rate in sending out reviews and even just interacting with clients via texting.

Financial Coordinator

My only complaint so far with the software is where the payment portal is concerned.

Customer Care

This software is easy to use, and I love that I can set up templates that help me answer the repetitive questions.

Sr Accounting Specialist

The software has been very helpful in gaining new clients and attracting leads to potential clients.

Owner

Trying to cancel with Podium is the worst experience we've ever had with a company.

Medical Assistant

I love how easy it is to use and navigate Podium. It is so easy to send messages and look up messages that has been sent.

service manager

Well worth the cost, improves customer relations, ease of communicating.

sales manager

The ease of use was a big selling point. Integrated seamlessly with our processes.

Marketing Manager

Podium is first class from presentation, to software ease of use, to tech support. Everyone is a delight to speak to.

If you do then on of you or your co worker messages won't go through and you have wasted time.

Cost was the main problem I had with the software.

The employee dashboard and integration with review platforms is the best.

Director of Operations

Great experience with the set up, customer service, and the results we have seen from acquiring more customer reviews.

Intercom

Zipwhip

Slack

Weave

We post when we take in money so our accounting staff on there so office staff can balance.  This has helped tremendously..

Thoughts

Logiciel de clientèle 

Customer Software

Great product 

After a bit of a learning curve by the team, the software is working well to generate reviews on Google and sales from the webchat feature.  Having all messages in one place is really handy. Also folks can text the store instead of call. Customers like getting texts when there car is ready as opposed to a call too.  The Sales team is a bit relentless, but I appreciated it in the end to help get it rolling.  The support chat has been helpful as well.

Generate Positive Reviews & Sales

Stellar

Complete waste of money - customer service is non-existent

My podium review

myoverall experience is great with some edges . once the delay is fixed it will be better.

assessment

its being great so far and relatively easy to use

great programm to customers and us

Retailer use

They do offer a great product, but due to their shady sales tactics, we chose to discontinue our partnership with them. Since discontinuing, they have continued to contact me and pitch me regularly despite our lack of interest.

Good product, shady development

Great Product/ Pricing is high

In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business. It is the only program that has helped grow the positive reviews in my workplace. 

Podium Review

We needed to increase our ratings on various platforms (google, facebook, etc).  This allowed us to do that in a very short period of time.  Went from 3.8 to 4.4 stars in a matter of a few months.

Great product.  Great pricing.

Podium is awsome!

Good stuff!

Overall it has been great. The set-up was fairly fast and painless. The rep that explained to us what the program was did a great job. 

Instant Messaging made easy

Amazing

Podium Sets the Standard

Using Podium

Quick and easy 

When we use it to it's full capability, we do receive more reviews, most are good/excellent. It is easy to use the system.

Controlling who receives review request

Very well, enjoy using and generating reviews. 

Benefits of Podium

It allows me to reach out and get genuine responses and see how as a company and employee we are performing .

feedback is king

We rely on Podium daily, we did have an issue where we lost service a couple times when we switched from Entouch to Ring Central.  I was told Podium does not work with Ring Central so we had to use a different number and no longer able to use our main phone number to text customers.  That was disappointing.

Podium Reviews - Page 5

509 reviews

Thoughts

Logiciel de clientèle